Jubilee Medical Centre 2026: NHS App, GP booking, eConsult, hours and patient help
Jubilee Medical Centre is an NHS GP surgery on Croxteth Hall Lane in Liverpool. This practical 2026 guide explains GP booking, eConsult, NHS App messages, opening hours, phone access, repeat prescriptions, pharmacy collection, test results, fit notes, registration, temporary residents, blood tests, sample drop-off, services, accessibility, parking, bus routes, CQC rating, complaints and what to do when the surgery is closed.
Use this number for: eConsult support, appointment access if online is difficult, urgent same-day questions, prescription queries, test-result questions, fit-note help, registration support, temporary resident questions, interpreter needs, access needs, complaints route questions or if you are not sure which NHS service is right.
Jubilee Medical Centre
52 Croxteth Hall Lane
Croxteth, Liverpool
Merseyside
L11 4UG
NHS.uk and CQC may show the address as 52–54 Croxteth Hall Lane. Use the official website, NHS profile and map link before travelling.
Open directionsGoogle and Bing search-intent map for Jubilee Medical Centre
Patients searching for Jubilee Medical Centre usually want to complete a task. Common intent includes “Jubilee Medical Centre appointments”, “NHS App”, “GP booking”, “opening hours”, “eConsult”, “repeat prescriptions”, “phone number”, “test results”, “fit note”, “register at this surgery”, “Croxteth Hall Lane”, “parking”, “disabled access”, “CQC rating”, “complaints” and “North Liverpool Primary Care Network”. This guide explains each intent through practical sections, not as a keyword list.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Jubilee Medical Centre GP booking | How to request help, what eConsult means, and what happens after triage. | Use GP booking section |
| NHS App | Order prescriptions, view results, manage fit notes, receive practice messages and use NHS services. | Use NHS App section |
| Opening hours 2026 | Weekday hours, weekend closure, bank holiday closures and out-of-hours route. | Use hours section |
| Repeat prescriptions | How to order, why phone/email/eConsult requests are not accepted, and pharmacy collection time. | Use prescriptions section |
| Test results | How to view results, when surgery contacts you, and when to call after 12 noon. | Use results section |
| Fit note / sick note | Self-certification under 7 days and how to request a repeat fit note online. | Use fit note section |
| Register at this surgery | Online registration, catchment area, paper form and temporary resident route. | Use registration section |
| Reviews / CQC | Official quality rating and how to read feedback fairly. | Use CQC section |
Unique patient decision hub: choose the right Jubilee route in 60 seconds
This reusable guide helps patients avoid the wrong route. Start with your situation, then follow the safest step.
I need help today
If symptoms are severe, call 999. If urgent but not life-threatening and the surgery is closed, use NHS 111. During opening hours, use eConsult or call reception if you cannot access online services.
I need a routine GP issue reviewed
Complete eConsult with clear details. The practice says one of its clinicians evaluates the information and decides phone, video, online or face-to-face support.
I need repeat medicine
Use NHS App/NHS account or a paper request. The practice says repeat prescriptions are not taken by phone, email or online consultation.
I need test results
Use NHS App where possible. If you need to call, the official results page asks patients to consider calling after 12 noon.
I need a sick note
Self-certify for illness of 7 days or less. Use the online fit-note request route for repeat sick notes, or call if you cannot use eConsult.
I am staying locally short-term
Temporary registration may apply for people staying inside the practice boundary for 24 hours to 3 months.
Jubilee Medical Centre opening hours and planned closures
The official contact page lists Jubilee Medical Centre as open Monday to Friday from 8am to 6:30pm, with weekends closed. It also lists planned Christmas Day and Boxing Day bank holiday closures for 2026. Always check the official page before travelling because bank holidays, local capacity, staff shortages and emergency changes can affect access.
| Day or item | Official listed access | Patient tip |
|---|---|---|
| Monday | 8am to 6:30pm | Use eConsult from 07:00 if you need GP help. |
| Tuesday | 8am to 6:30pm | Use online services for routine requests where possible. |
| Wednesday | 8am to 6:30pm | Call after 12 noon for test-result queries where suitable. |
| Thursday | 8am to 6:30pm | Do not leave prescriptions until late afternoon. |
| Friday | 8am to 6:30pm | Plan medicine and admin before the weekend. |
| Weekend | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
| Christmas Day 2026 | Planned bank holiday closure | Order repeat medicines early. |
| Boxing Day Bank Holiday 2026 | Planned bank holiday closure | Use NHS 111 or pharmacy if you need urgent advice when closed. |
Jubilee Medical Centre GP booking: how to request an appointment
The official appointment page says patients should submit an eConsultation to book an appointment. eConsult is available Monday to Friday from 07:00 to 21:00. If you submit before 17:00, the practice says there is a guaranteed same-day response; requests after 17:00 are actioned no later than the next working day, with urgent requests considered until 18:30.
Call 999 for life-threatening symptoms. Do not wait for online forms, GP callbacks or NHS App messages.
Complete the official form and give clear information. The form helps the triage team prioritise safely.
The official page says this gives a same-day response. Later routine requests are normally actioned the next working day.
The practice says reception can support you through eConsult or take clinical details for the triage team.
You may be offered phone, face-to-face, video or online consultation depending on clinical need.
You can cancel through the NHS App or by calling the surgery, so the slot can be offered to another patient.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Jubilee Medical Centre. I need help because [one clear sentence]. I cannot use eConsult / I need advice today / I need help cancelling an appointment. What is the safest next step?
Before you submit eConsult or call: practical checklist
A clear request helps the triaging clinician choose the safest route. This is especially helpful for older patients, carers, patients with disabilities, people with several medicines and anyone who feels nervous explaining symptoms.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can be contacted today on [phone number]. I would like advice on whether I need [GP / nurse / prescription / test / referral].
eConsult at Jubilee Medical Centre: what it means
eConsult is not just an online appointment calendar. It is a triage tool. You answer questions about your symptoms or request, and the practice uses that information to decide the safest next step. The official page says this helps prioritise patients who need same-day care and direct others to phone, video, face-to-face, online advice or another appropriate service.
Available 07:00–21:00 weekdays
Use it Monday to Friday. The earlier you submit, the easier it is for the practice to respond the same working day.
Before 17:00 matters
The official page says requests before 17:00 receive a guaranteed same-day response.
Clinician triage
A clinician evaluates the details and decides urgency, appointment type and best professional.
Not a digital barrier
The practice says patients who cannot use eConsult should contact reception for support.
NHS App: booking, prescriptions, results and practice messages
The NHS App can help with repeat prescription ordering, test results, GP health record access, appointment management and NHS services. Jubilee Medical Centre also published a 2026 notice about NHS App in-app messaging, so patients should turn on notifications if they want to receive messages from the practice through the app.
Order repeat prescriptions
The official prescription page says NHS account/NHS App is the easiest and safest way to order repeat medication if you can use the internet.
View test results
The official test-results page says some results may be visible online via the NHS App.
Turn on notifications
Practice messages may be sent in the NHS App. Turn on notifications so you do not miss important updates.
Keep login secure
Never share your NHS login code or password with anyone who is not authorised to help you manage your care.
Jubilee Medical Centre repeat prescriptions
The official prescription page says the easiest and safest way to order repeat medication is through your NHS account or NHS App if you can use the internet. You can also use a paper request. The practice says repeat prescription requests are not taken over the phone, by email or through the online consultation system because that may delay the order.
NHS App / NHS account
Choose the repeat medicines you need from your usual medication list and submit the request securely.
Prescription slip
Use the prescription slip from your last medication order if you prefer paper.
Plain paper request
If you do not have the slip, write or type your name, date of birth, medicine name, dose and what you need.
Secure letter box
If the surgery is closed, the official page says paper requests can be placed through the secure letter box to the right side of the front porch.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| How long does it take? | The official page says prescriptions are usually collected from the pharmacy 3 to 5 working days after ordering. | Order before your last few tablets, especially before weekends and bank holidays. |
| Can I phone a repeat request? | The official page says repeat prescription requests are not taken by phone, email or online consultation. | Use NHS App/NHS account or paper request. |
| Pharmacy says nothing is ready | The request may still be processing, sent to another pharmacy or waiting for review. | Check the NHS App, nominated pharmacy and surgery route. |
| Medication review due | Repeat medication may need regular review. The practice says pharmacists can often review medication without speaking to you. | Respond to review requests quickly to prevent delays. |
| Old medicines at home | Unused medicines can be unsafe and should not be thrown in household bins or flushed. | Return old medicines to a pharmacy or the surgery as advised. |
Pharmacy help for minor illness and medicine questions
The official prescription page says local pharmacists can answer questions about medicines and minor illnesses, including coughs, colds, sore throats, tummy trouble, aches and pains. Many pharmacies open late and at weekends, and many have private consultation rooms.
| Need | Best route | Why it helps |
|---|---|---|
| Medicine side effect question | Ask a pharmacist first where suitable. | Pharmacists are medicine experts and may help faster than a GP appointment. |
| Minor illness | Use pharmacy for common symptoms. | Coughs, colds, sore throats, tummy trouble and aches often start with pharmacy advice. |
| Nominated pharmacy | Change nomination in NHS App, GP practice or pharmacy. | Prescriptions go to the right collection point. |
| Urgent medicine when closed | Use NHS 111 or pharmacy advice. | Helpful if you run out outside surgery hours. |
Test results, blood tests and sample drop-off
The official test-results page says you can view test results online using the NHS App. It also says the surgery will contact you about test results only if follow-up action is needed. If you want to check a result, or have been told to contact the practice, call 0151 546 3956 and consider calling after 12 noon when phone lines may be quieter.
GP-ordered tests and hospital-ordered tests may have different follow-up routes.
The official page says test results can be viewed online through the NHS App.
The practice says lines may be quieter and staff may have more time to discuss your query after 12 noon.
Use containers from reception, and label both the form and sample with name, date of birth, date and time.
The official page says most samples should be returned before 11:30 so they can be collected that day. FIT tests are the exception and can be dropped off anytime.
The official page says samples should only be left if a clinician asked for one.
Sick notes, fit notes and work evidence
The official fit-note page says you do not need a doctor’s sickness certificate for illness lasting seven days or less. Your employer may ask you to complete a self-certification form. If you need a repeat sick note, the official page links to an online fit-note request route; if you cannot use eConsult, call the surgery.
7 days or less
You usually self-certify. Ask your employer for the correct SC2 or self-certification process.
More than 7 days
You may need GP evidence depending on your illness and work situation.
Repeat sick note
Use the official online fit-note request link if the note is for an ongoing illness.
Cannot use online?
The official page says to contact the surgery by phone if you cannot use eConsult.
Register with Jubilee Medical Centre as a new patient
NHS.uk lists Jubilee Medical Centre as accepting new patients. The official registration page says Jubilee Medical Centre participates in the NHS online registration programme. It also says your address must be inside the practice’s inner boundary to join as a new patient, while existing patients moving within the outer boundary may be able to stay registered for continuity of care.
Use the official registration page and boundary map before starting forms.
The official page says online registration is the easiest method and more efficient for the surgery.
Paper forms can be obtained from reception or printed from the NHS registration route.
If using paper, sign it and post it to the surgery or deliver it yourself.
The official page says clear personal details and previous GP details make it easier to identify you on the national system.
Temporary residents and visitors in Croxteth or Liverpool
The official registration page says people staying temporarily away from their normal UK address, or visitors from outside the UK, can register temporarily with the surgery if they need medical help that cannot wait until they return home. You need to be staying inside the practice boundary, and the temporary stay can be from 24 hours to 3 months.
| Situation | Likely route | Practical note |
|---|---|---|
| Living locally long-term | Permanent registration | Your address needs to be inside the inner boundary. |
| Staying 24 hours to 3 months | Temporary resident registration | Call the surgery to register as a temporary resident. |
| Existing patient moved nearby | Outer boundary continuity may apply | The official page says existing patients moving within the outer boundary may be able to stay registered. |
| Need help now while away from home | NHS 111 or usual GP advice | Your usual GP may be able to send prescriptions electronically to a local pharmacy in England. |
Clinics and services at Jubilee Medical Centre
The official practice information says Jubilee Medical Centre is a training practice with GP partners, sessional GPs, GP registrars, foundation doctors, advanced nurse practitioners, practice nurses and healthcare assistants. The clinics and services page lists long-term condition clinics, asthma management, phlebotomy in certain circumstances, cytology, contraceptive advice, maternity care, children’s immunisations, adult immunisations, weight management, in-house pharmacist advice, smoking cessation, joint injections, family planning, baby immunisations and a chaplain service.
Parking, disabled access, buses and visiting the surgery
The official contact page lists step-free access, text relay, wheelchair access, car parking and disabled parking. It also lists bus routes stopping directly outside the surgery and nearby routes with walking distances, and notes that Fazakerley is the nearest train station at about 2.9 miles away.
Accessible building
Step-free access, wheelchair access and text relay are listed. Ask reception before attending if you need extra help.
Parking
Car parking and disabled parking are listed. Allow extra time at busy clinic times.
Bus routes
The official contact page says 102, 121, 214, 215, 698 and 898 stop directly outside the surgery.
Train and walking
Fazakerley is listed as the nearest train station, around 2.9 miles away. Check live travel before leaving.
Hello, I have an appointment or request with Jubilee Medical Centre. I need help with [wheelchair access / text relay / interpreter / carer involvement / extra time]. Can this be added to my request before I attend?
CQC rating, reviews and how to judge quality fairly
CQC lists Jubilee Medical Centre as Overall Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good. The latest CQC review of information was in July 2023, and CQC said it had not found evidence that it needed to reassess the rating at that stage. Public reviews can be useful, but they should be read alongside official CQC information and recent practice updates.
Official quality rating
CQC lists the practice as Good overall and Good across the five main inspection questions.
Check review dates
Old public comments may not reflect current eConsult triage, staffing, NHS App messaging or appointment systems.
Friends and Family Test
The official website links to the NHS Friends and Family Test, which is a direct feedback route.
Read patterns, not one comment
Look for repeated themes around access, communication, prescription safety, kindness and follow-up.
Complaints, feedback and patient participation
The official complaints page says patients can give feedback formally or informally. Before making a formal complaint, it suggests discussing the matter verbally with the Reception Manager, who may be able to call back later in the day. It also links to the Patient Participation Group and NHS Friends and Family Test.
Write what happened, dates, times, staff role if known, what went wrong and what outcome you want.
The official page says many concerns can be resolved by discussing the matter with the Reception Manager.
If the issue is serious or unresolved, put the complaint in writing with a timeline.
The practice may need permission before discussing another patient’s care or records.
Jubilee Medical Centre map, directions and travel notes
Address: Jubilee Medical Centre, 52 Croxteth Hall Lane, Liverpool, Merseyside, L11 4UG. Use the map for planning only. Confirm your appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment type, opening hours, whether you need samples, medicine list, letters, ID or access support.
If you are late
Call reception as soon as possible. Some nurse, review, vaccination or time-limited appointments may not be able to run late safely.
If someone else is driving
Send them the full address and postcode: 52 Croxteth Hall Lane, Liverpool, L11 4UG.
If you use public transport
Check live bus times. Several bus routes are listed as stopping outside the surgery, but routes can change.
What to do when Jubilee Medical Centre is closed
The official contact page says to use NHS 111 online or call 111 if you need medical help now. It also says 111 online is for people aged 5 and over, and you should call 111 if you need help for a child under 5. Call 999 in a medical or mental health emergency where someone is seriously ill or injured and life is at risk.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Child under 5 | Call 111 | The official page says 111 online is for people aged 5 and over. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, tummy trouble, aches, medicine questions and emergency supply advice. |
| Mental health emergency | 999 if immediate danger; NHS 111 or local crisis support if urgent | Mental health emergencies should be treated as seriously as physical emergencies. |
Official source check and reference notes
Official sources checked before writing: NHS.uk profile, Jubilee Medical Centre official website, appointments/eConsult guidance, contact and opening-hours page, repeat prescription page, test-results page, fit-note page, registration page, practice information, clinics and services page, complaints page, NHS App notice and CQC profile.
Official links: NHS.uk profile · Official practice website · Contact and opening hours · Appointments · eConsult · Repeat prescriptions · Test results · Fit note · Registration · Clinics and services · Complaints and feedback · CQC · NHS 111
Why this page is built this way: real users search GP booking, NHS App, eConsult, opening hours, phone number, prescriptions, pharmacy, test results, fit notes, registration, temporary residents, bus routes, parking, disabled access, CQC and complaints. This guide answers those intents in one place while still linking to official sources for final confirmation.