The Right Channel for Every Question
medicalcentreuk.org/ is an editorial directory. We cannot give medical advice, hold patient records, book appointments, or do anything clinical. This page sets out exactly what we can help with, what we cannot, and where to send each kind of question.
Life-threatening emergency: dial 999 or go to the nearest A&E.
Urgent advice, not life-threatening: call NHS 111 (free, 24 hours) or use 111.nhs.uk.
Routine medical advice: contact your registered GP practice, or use the NHS App.
Mental health crisis: NHS 111 (option for urgent mental health help), Samaritans on 116 123 (free, 24 hours), or your local mental health crisis line. For immediate danger, 999.
What We Can Help With
- Corrections to any practice URL, telephone, address, opening hours, CQC rating, ICB attribution, service description, or walkthrough step on the site
- Reports of broken practice URLs — top-priority correction queue
- Reports of CQC / HIW / HIS / RQIA ratings that no longer match the regulator’s current published page
- UK GDPR data-rights requests under Articles 15-22 (access, rectification, erasure, restriction, portability, objection)
- Cookie preferences and consent questions
- Accessibility issues and reports of barriers using assistive technology
- Copyright takedown notices under the Copyright, Designs and Patents Act 1988
- Press enquiries about the site, methodology, or editorial decisions
- Editorial questions about specific practice entries, methodology, or sourcing
- Notification of practice changes, partner changes, branch closures, or major NHS structural changes
What We Cannot Help With
- Medical or clinical advice of any kind — call NHS 111 (urgent, non-life-threatening), 999 (life-threatening), or your GP practice (routine)
- Access to your NHS health record — use the NHS App or submit a Subject Access Request to your practice (we do not hold records)
- Booking GP appointments — use the NHS App or your practice’s own booking system
- Ordering repeat prescriptions — use the NHS App or your practice’s online service
- Registering you with a GP practice — you must register at the practice itself
- Filing an NHS complaint on your behalf — that goes through the practice, then the ICB / local health board, then PHSO (England) or the relevant ombudsman in the devolved nations
- Complaints about an individual clinician’s fitness to practise — those go to the GMC, NMC, GPhC, GDC, or HCPC depending on profession
- Complaints about a CQC-registered service — you may complain to the CQC (England), HIW, HIS, or RQIA depending on nation
- ICO complaints about your data — those go to the ICO (we cannot make a complaint on your behalf)
- Legal advice on any matter — consult a solicitor regulated by the SRA (England & Wales), Law Society of Scotland, or Law Society of Northern Ireland
- Financial or insurance advice — consult an FCA-authorised adviser
- Adding paid placement, “preferred listings,” or sponsored practice entries — we do not accept paid placement
Channels and Response Targets
Broken practice URL / out-of-date CQC rating
You clicked a link on our site to a UK medical centre and it did not work, or the CQC rating shown on our site does not match the regulator’s current published page. Top-priority correction queue.
Email: info@medicalcentreuk.org
Subject: “Broken practice URL” or “Out-of-date rating”
Include: page URL + practice name + the issue
General correction
Wrong opening hours, partner change, branch closure, telephone change, ICB change, online services change, or any other content error.
Email: info@medicalcentreuk.org
Subject: “Correction”
Data rights request (UK GDPR)
Access, rectification, erasure, restriction, portability, or objection — under UK GDPR Articles 15-22 and the Data Protection Act 2018.
Email: info@medicalcentreuk.org
Subject: “Data rights request”
Include: the right you are exercising
Accessibility
A page or feature is hard or impossible to use with your assistive technology, or fails WCAG 2.1 AA in a specific way.
Email: info@medicalcentreuk.org
Subject: “Accessibility issue”
Include: page URL + AT used + what went wrong
Copyright / IP notice
Copyright takedown or counter-notice under the CDPA 1988 (we also accept DMCA-style notices for our US-hosted infrastructure).
Email: info@medicalcentreuk.org
Subject: “Copyright notice”
Include: the elements set out on our Complaints & IP Notices page
Cookie settings
Change your cookie preferences or ask about specific tracking technologies on the site.
Email: info@medicalcentreuk.org
Subject: “Cookie enquiry”
Or: use the “Cookie settings” link in the footer
Press and media
Background, comment, or interview request.
Email: info@medicalcentreuk.org
Subject: “Press enquiry”
Include: outlet + deadline + topic
Editorial / methodology
Question about how a specific practice entry was researched, sourced, or verified.
Email: info@medicalcentreuk.org
Subject: “Editorial question”
Where to Send Things We Cannot Handle
| If you have… | Send it to |
|---|---|
| A medical emergency | 999 or your nearest A&E department |
| An urgent (non-life-threatening) medical question | NHS 111 (free, 24 hours) or 111.nhs.uk |
| A routine medical question | Your registered GP practice; the NHS App; symptom information at nhs.uk |
| A request to register with a GP | The practice itself — in person, by online registration where available, or by GMS1 form |
| A repeat prescription | Your registered practice or the NHS App |
| Access to your NHS health record | The NHS App or a Subject Access Request to your practice |
| An NHS complaint about a practice | The practice’s complaints lead first; then the ICB (England) / health board (Wales, Scotland) / HSC Trust (NI); then PHSO (England), Public Services Ombudsman for Wales, Scottish Public Services Ombudsman, or Northern Ireland Public Services Ombudsman |
| A complaint about a doctor’s fitness to practise | General Medical Council (GMC) |
| A complaint about a nurse or midwife | Nursing and Midwifery Council (NMC) |
| A complaint about a pharmacist | General Pharmaceutical Council (GPhC) |
| A complaint about a dentist | General Dental Council (GDC) |
| A complaint about an allied health professional | Health and Care Professions Council (HCPC) |
| A safety concern about a CQC-registered service (England) | Care Quality Commission (CQC) |
| A safety concern in Wales | Healthcare Inspectorate Wales (HIW) |
| A safety concern in Scotland | Healthcare Improvement Scotland (HIS) |
| A safety concern in Northern Ireland | Regulation and Quality Improvement Authority (RQIA) |
| A medicines or medical-device safety concern | MHRA Yellow Card scheme — yellowcard.mhra.gov.uk |
| An ICO complaint about your personal data | Information Commissioner’s Office (ICO) |
| A solicitor recommendation | Law Society Find a Solicitor (England & Wales); Law Society of Scotland; Law Society of Northern Ireland |
| Free benefits or housing advice | Citizens Advice; Shelter; or your local Council CAB |
What We Need Before Email
- Page URL the issue is about (full URL from your address bar)
- Brief description of what is wrong or what you are requesting
- For broken practice URLs: the practice name + the URL that did not work + what happened
- For data-rights requests: which UK GDPR right you are exercising
- For accessibility issues: assistive technology + browser
- For copyright notices: the elements set out on our Complaints & IP Notices page
Do not send your NHS number, date of birth, symptoms, diagnoses, medication, test results, mental health information, or any other special-category data through email. We do not need it, we cannot use it, and we cannot give you medical advice. If you accidentally include health information in an email to us, we delete it on receipt and ask you to take any clinical question to your GP, NHS 111, or 999.
Postal Mail
If you must send postal mail, use the email address first to confirm the appropriate handling. We do not publish a postal address for routine correspondence to limit physical-mail abuse and to encourage faster electronic handling.
Have an Issue or Correction?
Email info@medicalcentreuk.org with a clear subject line. For medical advice, contact NHS 111, 999, or your GP.
📧 info@medicalcentreuk.org