Pontprennau Medical Centre: Repeat Rx, GP & NHS App 2026
If you are searching for Pontprennau Medical Centre repeat prescriptions, NHS Wales App, GP appointments, phone number, address, opening hours, St David Medical Centre branch, doctors, registration, pharmacy collection, urgent appointment or NHS 111 Wales help in 2026, this guide gives you the practical answer in one place. You will know how to request repeat medication safely, why phone prescription requests are not accepted, how long to allow, how appointment booking works, which branch site may be used, what to do if the surgery is closed, and which official link to use for final action.
Pontprennau Medical Centre repeat prescriptions, GP phone and NHS Wales App
Pontprennau Medical Centre is at 33 Kenmare Mews, Pontprennau, Cardiff, CF23 8RJ. The main phone number is 029 2073 9999. Repeat prescriptions can be requested through the NHS Wales App, in person using the white tear-off slip, or by email to reception.pontprennau@wales.nhs.uk with “Prescription Request” in the subject. The practice says it does not accept prescription requests over the phone. Allow 72 hours when ordering a repeat prescription, and pharmacy collection is usually 3 to 5 working days after ordering.
What Pontprennau Medical Centre patients usually need first
Most visitors searching this topic want to solve one of five things quickly: repeat prescription ordering, NHS Wales App access, GP appointment booking, pharmacy collection timing, or urgent help when the surgery is closed. This section gives the safe route before you spend time on the wrong channel.
Need repeat medication?
Use NHS Wales App, email, or the paper slip route. Do not phone for repeat prescription requests because the practice says phone repeat requests are not accepted.
Want NHS Wales App?
The practice says the NHS Wales App is available at Pontprennau Medical Centre and can be used for appointments, repeat prescriptions and medication records where enabled.
Need help when closed?
For urgent non-emergency help when the surgery is closed, use NHS 111 Wales. Call 999 for emergencies.
Wales app note: Pontprennau’s services page says patients at this practice are no longer able to access My Health Online and should use the NHS Wales App instead.
Pontprennau Medical Centre address, phone, email and St David branch
Use the exact details below when calling, emailing a prescription request, checking the NHS Wales profile, travelling to the main surgery, or confirming whether your appointment is at Pontprennau or the St David Medical Centre branch in Pentwyn.
| Detail | Current listed information | Practical patient note |
|---|---|---|
| Main surgery | Pontprennau Medical Centre, 33 Kenmare Mews, Pontprennau, Cardiff, CF23 8RJ | Use CF23 8RJ for maps, taxis and NHS Wales profile checks. |
| Main phone | 029 2073 9999 | Use for urgent appointments from 8am, routine appointment help, home-visit requests and general access questions. |
| reception.pontprennau@wales.nhs.uk | For prescription emails, use “Prescription Request” in the subject and include full identifying details. | |
| Branch site | St David Medical Centre, Pentwyn Drive, Pentwyn, Cardiff, CF23 7SD | Some appointments/services may be at the branch site. Check location before travelling. |
| Out of hours | 111 Wales | Use NHS 111 Wales when closed for urgent non-emergency help. Use 999 for emergencies. |
Pontprennau Medical Centre repeat prescriptions: NHS Wales App, email and 72-hour rule
Repeat prescription searches often come from patients who are about to run out of medicine. The safest way is to order early, use the accepted request route, include correct details, and nominate the right pharmacy before collection.
Choose an accepted request route
The practice accepts repeat requests through NHS Wales App, in person using the white tear-off slip, or email to reception.pontprennau@wales.nhs.uk.
Do not phone for repeat prescription requests
The official prescription page says repeat prescription requests are not accepted over the phone.
Use the right email subject and details
If emailing, use “Prescription Request” in the subject and include your name, address, date of birth and clearly stated medication.
Allow 72 hours for the GP request
The practice asks patients to allow 72 hours when ordering a repeat prescription.
Allow pharmacy collection time
The prescription page says you can usually collect from the pharmacy 3 to 5 working days after ordering, and you need to nominate a pharmacy.
NHS Wales App route
Best for patients already set up and verified. Use it for repeat medication where enabled and check your medication record carefully before submitting.
Email route
Email reception.pontprennau@wales.nhs.uk with “Prescription Request” in the subject, plus your name, address, date of birth and medicine required.
In-person slip route
Use the white tear-off request slip from your previous prescription to reduce errors in medicine name, dose and patient details.
Do not leave repeat Rx until the last day: 72 hours is the practice processing guide, but pharmacy collection may take 3 to 5 working days after ordering. Bank holidays, weekends and medication reviews can add delay.
NHS Wales App at Pontprennau Medical Centre: appointments, repeat Rx and medication records
The practice homepage says the NHS Wales App is available at Pontprennau Medical Centre. It can be used for NHS Wales services such as making appointments, ordering repeat prescriptions and viewing medication records where services are enabled.
| App need | What it means | Practical action |
|---|---|---|
| Set up NHS Wales App | You need verified access before using GP online services. | You must be registered with a GP in Wales and have fully verified NHS login or valid photo ID to set one up. |
| Order repeat Rx | You want to request repeat medication without emailing or visiting. | Check medicine name, dose and nominated pharmacy before submitting. |
| Book appointments | You want routine appointment access online. | The practice says availability shown in the app is up to date; if no routine appointments show, contacting the surgery will show the same availability. |
| My Health Online | You are looking for the old Wales online system. | The services page says patients at this practice are no longer able to access My Health Online and should use NHS Wales App. |
Senior-friendly setup tip: Before installing or logging in, have photo ID, your current mobile number, email address, date of birth and NHS login details ready. If you struggle with the app, use the accepted email or in-person prescription route instead of missing medicine.
Pontprennau Medical Centre appointments: urgent, routine, nurse triage and home visits
The official appointments page gives different routes for urgent appointments, routine appointments, appointment changes and home visits. The key is to choose the right route and tell the practice your communication needs early.
Urgent appointment for today
Phone 029 2073 9999 from 8am Monday to Friday. The team will ask about your needs so you can be seen by the appropriate doctor, nurse or health professional.
Routine appointment in the next 14 days
Use phone from 8am, NHS Wales App, visit reception from 9am to 5pm, or email reception.pontprennau@wales.nhs.uk.
Tell them your appointment preference
The practice asks patients to say if they prefer a specific doctor/nurse, phone, face-to-face, video, text/email, chaperone, interpreter or access support.
Expect nurse triage where suitable
You may be offered an appointment with a prescribing practice nurse for suitable conditions such as chest infections, tonsillitis, UTIs or skin infections.
Home visit requests before 10:30am
If possible, telephone reception before 10:30am. Home visits are for patients who are housebound or too ill to visit the practice.
Branch-site note: Depending on appointment capacity, the appointments page says you may be offered an appointment at the branch site, St David’s Medical Centre in Pentwyn.
Should you use NHS Wales App, email, phone, pharmacy, NHS 111 Wales or 999?
This helper is for patients and carers who are unsure what to do next. It is general routing guidance only and does not replace medical advice.
Choose your situation
Tap the closest option and follow the practical next step shown below.
Pontprennau Medical Centre opening hours and St David Medical Centre branch hours
Pontprennau Medical Centre and the St David Medical Centre branch have different listed hours. Always check which site your appointment uses before travelling.
| Site / service | Official listed timing | Patient planning note |
|---|---|---|
| Pontprennau Medical Centre | Monday to Friday, 8am to 6:30pm; Saturday and Sunday closed | Main surgery at 33 Kenmare Mews, CF23 8RJ. |
| St David Medical Centre branch | Monday 8:30am–1pm; Tuesday 8:30am–5pm; Wednesday 8:30am–1pm; Thursday closed; Friday 8:30am–1pm; weekend closed | Branch site at Pentwyn Drive, CF23 7SD. |
| Urgent appointment phone route | Phone from 8am Monday to Friday | Use for urgent appointment request for today. |
| Reception visit for routine appointment | Monday to Friday, 9am to 5pm | Routine appointment requests in the next 14 days. |
| Out of hours | 6:30pm to 8am weekdays, weekends and bank holidays | Use NHS 111 Wales for urgent non-emergency help; 999 for emergencies. |
Travel warning: Pontprennau and St David branch hours are not the same. Check the site name, address and appointment confirmation before travelling.
Pontprennau Medical Centre doctors: GP partners, salaried GPs and training practice
The official staff page lists GP partners, salaried GPs, nurses, healthcare assistants, management, reception, health visitors and attached staff. Doctor lists can change, so use the official staff page for the latest names.
Listed GP partners
The official staff page lists GP partners including Dr Sarah Davies, Dr Benjamon Robinson, Dr Rhodri Hughes, Dr Sophie Bentley and Dr Sean Keohane.
Listed salaried GPs
The staff page lists salaried GPs including Dr Seema Noor and Dr Jenny Wong, both part time.
Training practice
The practice says it is a training practice for doctors specialising in general practice, and medical students may occasionally observe consultations with patient awareness.
Care-navigation tip: For some problems, a prescribing practice nurse may be more suitable than a GP. The appointment page mentions nurse triage for conditions such as chest infections, tonsillitis, UTIs and skin infections.
Register with Pontprennau Medical Centre: catchment area, forms and proof of address
The official joining page asks patients to check the catchment area before filling out registration forms. It also requires registration form, health questionnaire and proof of address before the practice can register you.
Check the catchment area first
Use the practice catchment information before completing forms.
Complete registration form and health questionnaire
Each member of the household needs the correct registration form and health questionnaire.
Return forms with proof of address
The practice gives examples such as utility bills, council tax and tenancy agreement.
Ask for interpreter support if needed
The practice has access to Language Line and asks patients to tell reception when booking if they require this service.
Pontprennau services: pharmacy common ailments, minor injury, contraception and self-referral
The services page highlights several routes that can reduce unnecessary GP appointments. These include pharmacy-based services, self-referral options, NHS Wales App, test results, sick notes, mental health routes and health information.
Common Ailments Service
NHS Wales pharmacy service for adults and children in Wales, offering advice and treatment for a range of common ailments without always needing a GP appointment.
Minor Injury Unit
For injuries that are not serious, the practice services page suggests Minor Injury Unit instead of A&E so emergency departments can focus on serious conditions.
Mental health urgent support
The services page says if you need urgent mental health support or are unsure where to turn, call 111 and press 2.
Pontprennau Medical Centre map: 33 Kenmare Mews, Cardiff CF23 8RJ
Use the map before travelling, especially if you are attending for the first time, helping an older patient, collecting or discussing medication, or checking whether your appointment is at Pontprennau or St David Medical Centre branch.
Taxi wording
Say: “Pontprennau Medical Centre, 33 Kenmare Mews, Pontprennau, Cardiff, CF23 8RJ.”
What to bring
Bring appointment confirmation, medication list, glasses, hearing aids, hospital letters and a written list of symptoms or questions.
Check branch location
St David Medical Centre branch is at Pentwyn Drive, Pentwyn, Cardiff, CF23 7SD. Confirm your appointment site before travel.
Common Pontprennau Medical Centre searches explained clearly
People often search Pontprennau Medical Centre repeat prescription, NHS Wales App, GP appointment, phone number, opening hours, St David branch, doctors, registration and NHS 111. Instead of listing keywords, this section turns those searches into practical answers.
| Search intent | What the patient usually means | Best practical answer |
|---|---|---|
| Pontprennau Medical Centre repeat prescription | User wants medicine ordering route and timing. | Use NHS Wales App, email or tear-off slip; no phone repeat requests; allow 72 hours plus pharmacy time. |
| Pontprennau NHS Wales App | User wants online access for appointments/Rx. | Use NHS Wales App if registered with a Welsh GP and verified; My Health Online is no longer available at this practice. |
| Pontprennau Medical Centre appointments | User wants GP/nurse booking route. | Urgent today: phone from 8am. Routine next 14 days: phone, NHS Wales App, visit reception or email. |
| Pontprennau Medical Centre opening hours | User wants to know if it is open today. | Main site is listed Monday–Friday 8am–6:30pm; St David branch has different hours. |
| Pontprennau doctors | User wants GP names. | Use the official staff page; GP partners and salaried GPs may change over time. |
Pontprennau Medical Centre closed: NHS 111 Wales, UCC, pharmacy or 999?
When Pontprennau Medical Centre is closed, NHS 111 Wales is available for urgent non-emergency medical help. Call 999 for medical emergencies. Some same-day urgent conditions may be directed to the Urgent Care Centre at Cardiff Royal Infirmary if suitable.
| Situation | Use this route | Why it matters |
|---|---|---|
| Stroke signs, heart attack symptoms, severe breathing difficulty, collapse, serious injury, heavy bleeding, overdose or serious self-harm risk | Call 999 / go to A&E | Do not wait for the NHS Wales App, email, prescriptions, GP phone queues or 111 replies. |
| Urgent but not life-threatening when closed | NHS 111 Wales online or phone 111 | 111 can assess and direct you to the safest local service. |
| Urgent GP issue during opening hours | Phone 029 2073 9999 from 8am | The appointment page lists this as the urgent appointment route for today. |
| Common ailment suitable for pharmacy | Community pharmacy / Common Ailments Service | Some Wales pharmacy services can provide advice/treatment without a GP appointment. |
| Urgent mental health support | Call 111 and press 2 | The services page lists this route for urgent mental health support or advice. |
Safety note: This page is general patient information only. If someone may be seriously ill or injured, call 999 or seek emergency help immediately.
Official Pontprennau Medical Centre links to verify before ordering Rx or travelling
This guide gives the practical explanation, but final action should use official pages because appointments, repeat prescription rules, app access, branch hours, registration forms and urgent-care arrangements can change.
Source check: This guide uses official practice, NHS 111 Wales and HIW information and avoids invented doctors, fake ratings, fake walk-in promises, unsupported fees, guessed prescription times or unverified emergency routes.
Pontprennau Medical Centre FAQ
These quick answers cover the most common patient questions about Pontprennau Medical Centre, repeat prescriptions, NHS Wales App, GP appointments, opening hours, doctors, registration and urgent help routes.
The main phone number is 029 2073 9999.
Pontprennau Medical Centre is at 33 Kenmare Mews, Pontprennau, Cardiff, CF23 8RJ.
Use the NHS Wales App, in person using the white tear-off request slip, or email reception.pontprennau@wales.nhs.uk with “Prescription Request” in the subject and your details in the message.
No. The practice says it does not accept repeat prescription requests over the phone.
The practice asks patients to allow 72 hours when ordering a repeat prescription. Pharmacy collection is usually 3 to 5 working days after ordering.
Yes. The practice says the NHS Wales App is available and can be used for services such as appointments, repeat prescriptions and medication records where enabled.
The services page says patients at this GP practice are no longer able to access My Health Online and should download the NHS Wales App.
Phone 029 2073 9999 from 8am Monday to Friday. The team will ask about your needs to route you to the appropriate doctor, nurse or health professional.
For routine appointments in the next 14 days, use phone from 8am, NHS Wales App, visit reception from 9am to 5pm, or email reception.pontprennau@wales.nhs.uk.
The main Pontprennau site is listed Monday to Friday, 8am to 6:30pm, with weekends closed.
Yes. The branch site is St David Medical Centre, Pentwyn Drive, Pentwyn, Cardiff, CF23 7SD. Its hours differ from the main site.
The official staff page lists GP partners including Dr Sarah Davies, Dr Benjamon Robinson, Dr Rhodri Hughes, Dr Sophie Bentley and Dr Sean Keohane. Check the official staff page for current names.
If possible, telephone reception before 10:30am. Home visits are for patients who are housebound or too ill to visit the practice.
Use NHS 111 Wales online or call 111 for urgent non-emergency medical help. Call 999 or go to A&E for life-threatening symptoms or serious injury.