Four Oaks GP Access Guide
Use this guide before calling Four Oaks Medical Centre, using Rapid Health, ordering repeat prescriptions, checking doctors, reading reviews, viewing test results, registering as a new patient, or visiting the first-floor surgery at Carlton House.
Four Oaks is part of Sutton Coldfield Group Practice, so some online routes, partner information, feedback and policies sit under the wider group-practice website rather than a Four Oaks-only site.
Four Oaks Medical Centre vs Sutton Coldfield Group Practice
A common search problem is that patients look for a Four Oaks-only website, while current official information is published under Sutton Coldfield Group Practice. Four Oaks is one of the group’s sites, alongside Falcon Lodge, Ley Hill, Sutton Park, Tudor and Vesey.
Four Oaks site
Use the Four Oaks location page for the address, phone number, email and site opening hours.
Group-practice services
Appointments, online services, prescriptions, feedback, complaints and policies may be handled through Sutton Coldfield Group Practice pages.
Do not confuse with The Oaks
Four Oaks Medical Centre is not the same as The Oaks Medical Centre or private GP providers in Four Oaks. Check postcode and phone before acting.
Four Oaks Medical Centre Hours, Phone and Email
Four Oaks is listed as open on weekdays and closed at weekends. Before travelling, check whether your task needs the Four Oaks site specifically or the wider group-practice online route.
| Detail | Current listing | What patients should do |
|---|---|---|
| Address | 1st Floor Carlton House, 18 Mere Green Road, Sutton Coldfield, B75 5BS | Plan for first-floor access and confirm parking/access needs before arrival. |
| Phone | 0121 308 2080 | Use for Four Oaks reception help, if online route is unsuitable or urgent today. |
| nhsbsolicb.scgp@nhs.net | Do not send urgent symptoms by email. Use official forms, phone, 111 or 999 as appropriate. | |
| Monday-Friday | 8:00am-6:30pm | Use during core GP hours for reception, online-service help and routine access. |
| Saturday-Sunday | Closed | Use NHS 111 if urgent and not life-threatening. Use 999 for emergency symptoms. |
Rapid Health Appointments: What Four Oaks Patients Should Know
Sutton Coldfield Group Practice says Rapid Health is its online patient triage system. It can be used for self-care information, medical requests, administrative requests and new-patient registration. The practice says Rapid Health is open Monday-Friday from 7:30am to 6:30pm and patient requests are reviewed and responded to the same day.
Use Rapid Health early
If your request is routine or suitable for online triage, submit it as early as you can during the Rapid Health window. Include the main symptom or request clearly.
Use phone when online is unsuitable
Call Four Oaks if the online route is not accessible, you need help navigating the system, or the problem feels urgent today.
Do not use online triage for emergencies
Rapid Health is not a 999 replacement. Use 999 for life-threatening symptoms and NHS 111 when the surgery is closed for urgent non-emergency help.
Be ready for different appointment types
The practice may offer advice, a same-day appointment, a future appointment, a phone call, a message, pharmacy advice or another NHS service depending on clinical need.
Four Oaks GP Partners, Doctors and Team
Searchers often ask for “Four Oaks GP partners.” There are two useful answers: the Four Oaks site doctors listed by Sutton Coldfield Group Practice, and the legal provider partners listed on the CQC registration page for Sutton Coldfield Group Practice.
Doctors listed for Four Oaks
The official team page lists Four Oaks doctors including Dr Roger Gent, Dr Jean Claude Desveaux, Dr Roshani Pawar, Dr Chris Howland, Dr Rachel Bovington, Dr Charlotte Yates, Dr Sarah James, Dr Mozam Hussain, Dr Nathan Mountford and Dr Matthew Swales.
Provider partners
CQC’s current Sutton Coldfield Group Practice registration lists legal partners for the provider, including several doctors also connected with the wider group. Do not assume every partner works only at the Four Oaks site.
Four Oaks Medical Centre Reviews, CQC and Feedback
Reviews can be useful, but they are not the whole quality picture. For Four Oaks, check current NHS profile information, current Sutton Coldfield Group Practice CQC provider pages, official feedback routes, and older archived CQC pages carefully.
| Review source | How to use it | What not to assume |
|---|---|---|
| NHS profile | Use for current public GP listing, address and registration status. | Do not treat one NHS rating/comment as the full service picture. |
| CQC current provider profile | Use for Sutton Coldfield Group Practice provider registration and services. | Do not quote archived Four Oaks ratings as if they are a current Four Oaks-only rating. |
| Archived CQC pages | Useful for historical context under previous providers. | Archived profiles are not the same as the current provider registration. |
| Friends and Family / patient feedback | Use for giving experience feedback after contact with the practice. | Do not submit urgent clinical problems through a feedback form. |
| Healthwatch or third-party reviews | May show patient stories and themes. | Always verify phone, hours and services against official pages. |
Repeat Prescriptions at Four Oaks Medical Centre
Sutton Coldfield Group Practice says repeat prescriptions are now ordered through the NHS account/NHS App, SystmOnline, or by paper form. It says phone repeat requests are only taken for housebound and vulnerable patients coded on their records between 10am and 2pm.
NHS App / NHS account
Use your NHS account to view repeat medicines, choose the items needed and nominate the pharmacy.
SystmOnline
SystmOnline can also support repeat prescriptions, appointment actions and record access where enabled.
Allow pharmacy time
The practice says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering. Pharmacies may need extra time.
Test Results, NHS App and Online Services
The practice says if test results show more tests or treatment are needed, they will contact you. Once a doctor has reviewed results, you may view them in your NHS account, in SystmOnline, or phone the surgery between 10am and 2pm and select general enquiries.
Results route
Use NHS account, SystmOnline or the listed results phone window after results have been reviewed.
Record access
Online services can show parts of your health record, including medicines, vaccinations and test results where enabled.
Proxy access
Parents, carers or family members may request proxy access where both patients are registered and the practice can set it up safely.
Fit Notes, Sick Notes and Hospital Certificates
The practice says if this is your first sick-note request, you need to speak to a doctor first. It also says the practice can only authorise continuation of current sick notes online.
| Situation | Best route | Key point |
|---|---|---|
| Off sick 7 days or fewer | Self-certification | Your employer should not normally ask for GP evidence. |
| Off sick more than 7 days | Fit note request after suitable clinical contact | Initial fit notes usually require a GP or hospital clinician assessment. |
| After surgery or hospital treatment | Hospital consultant/team | The hospital should usually issue the certificate covering expected recovery. |
| Continuation of current fit note | Online continuation route where suitable | Explain whether symptoms, work capacity or dates have changed. |
Registering as a New Patient
The NHS profile currently says Four Oaks Medical Centre is accepting new patients. Sutton Coldfield Group Practice also says you do not need ID, proof of address or an NHS number to register with a GP, although those details can help.
- Check the NHS profile and practice registration page before applying because registration status can change.
- Have your NHS number, previous GP details, medication list and contact details ready if available.
- If you need interpreter support, a longer appointment, quiet space, wheelchair access or information in another format, tell the practice when registering or booking.
- If you are away from home in the UK for more than 24 hours but less than 3 months, NHS guidance says temporary patient registration may be possible near where you are staying.
Accessibility, Parking and First-Floor Access
The Four Oaks site is listed on the first floor of Carlton House. Sutton Coldfield Group Practice says its sites have wheelchair access, hearing loop, step-free access, disabled toilets, automated doors and access to interpreters and BSL. It also notes Four Oaks disabled parking is available in the public car park next to the practice.
Mobility access
Call ahead if you need lift access, wheelchair help, disabled parking guidance, or a face-to-face appointment because of communication needs.
Hearing or BSL support
Ask the practice about hearing loop, BSL, text/communication support or interpreter needs when booking.
Parking
Four Oaks has disabled parking in the public car park next door. Allow time for Mere Green traffic, parking and getting to the first floor.
Four Oaks Medical Centre Map and Directions
Use this map for the Four Oaks site at Carlton House, 18 Mere Green Road. Before travelling, check whether your task can be handled through Rapid Health, NHS App, SystmOnline, phone or pharmacy.
Four Oaks Route Planner
Choose your task and this browser-side helper gives a practical next step. It does not send your information anywhere.
Select your situation to get a practical next-step list.
Call and Message Scripts
Clear messages help the practice route you safely and reduce back-and-forth.
Same-day problem
Hello, I’m registered at Four Oaks Medical Centre. I need same-day help for ______. Symptoms started ______. I am not having 999 symptoms. What is the safest route today?Prescription query
Hello, I requested ______ through ______ on ______. My nominated pharmacy is ______. Can you confirm whether it has been issued or whether I need a medication review?Test result
Hello, I had a test on ______. I checked NHS App/SystmOnline and need help understanding whether the result has been reviewed or whether I need follow-up.Feedback or complaint
Hello, I want to give feedback or make a complaint about Four Oaks Medical Centre. My name, date of birth, address and surgery name are ______. What is the correct complaints route?Official Links to Use After Reading This Guide
Use these links for final checks because NHS GP hours, online-triage availability, registration, prescriptions and CQC details can change.
Four Oaks Medical Centre FAQ
Where is Four Oaks Medical Centre?
Four Oaks Medical Centre is at 1st Floor Carlton House, 18 Mere Green Road, Sutton Coldfield, B75 5BS.
What is the Four Oaks Medical Centre phone number?
The official Four Oaks location page lists the phone number as 0121 308 2080.
What are Four Oaks Medical Centre opening hours?
The official listing shows Monday to Friday, 8:00am to 6:30pm, with Saturday and Sunday closed.
Is Four Oaks Medical Centre part of Sutton Coldfield Group Practice?
Yes. Four Oaks Medical Centre is listed as one of the sites of Sutton Coldfield Group Practice.
Does Four Oaks use Rapid Health?
Sutton Coldfield Group Practice says Rapid Health is available for patients, including under-16 requests, and is open Monday to Friday from 7:30am to 6:30pm.
Who are the doctors at Four Oaks Medical Centre?
The official team page lists Four Oaks doctors including Dr Roger Gent, Dr Jean Claude Desveaux, Dr Roshani Pawar, Dr Chris Howland, Dr Rachel Bovington, Dr Charlotte Yates, Dr Sarah James, Dr Mozam Hussain, Dr Nathan Mountford and Dr Matthew Swales.
How do I order repeat prescriptions at Four Oaks?
Sutton Coldfield Group Practice says repeat prescriptions should be ordered through your NHS account/NHS App, SystmOnline, or by paper form. Phone repeat requests are limited to housebound and vulnerable patients coded on their records between 10am and 2pm.
How do I get test results from Four Oaks?
Once a doctor has reviewed results, patients can view them through NHS account, SystmOnline, or phone the surgery between 10am and 2pm and select general enquiries.
Is Four Oaks Medical Centre accepting new patients?
The NHS profile currently says Four Oaks Medical Centre is accepting new patients. Check the NHS profile and practice registration page before applying because this can change.
How do I complain or leave feedback?
Sutton Coldfield Group Practice says complaints can be made in writing by email to nhsbsolicb.scgpfeedback@nhs.net, including name, date of birth, address and surgery name. For general experience feedback, use the patient feedback route.