Four Oaks GP Route Hub
Use this page to get the right Four Oaks route fast: phone, Rapid Health, GP partners, doctors, reviews, CQC context, prescriptions, test results, NHS App, parking, registration, fit notes and out-of-hours help.
Patient
Routes
Four Oaks Medical Centre vs Sutton Coldfield Group Practice
Most searchers want “Four Oaks Medical Centre,” but the current official service pages sit under Sutton Coldfield Group Practice. This matters because appointments, online services, prescriptions, feedback and policies may be handled through the group-practice website rather than a Four Oaks-only website.
Four Oaks site
Use the Four Oaks location page for address, phone, email, map and core opening hours.
Group services
Use Sutton Coldfield Group Practice pages for Rapid Health, online services, prescriptions, test results, complaints and practice policies.
Name confusion
Four Oaks Medical Centre is not The Oaks Medical Centre, The Oaks Family Practice, Oakley Medical Practice or a private GP advert in Four Oaks.
Choose the Right Four Oaks Route First
| Need | Use first | Exact patient detail | Avoid this |
|---|---|---|---|
| Routine GP/admin request | Rapid Health | Use for medical requests, admin requests, self-care direction and new-patient registration where suitable. | Do not use email for urgent symptoms. |
| Urgent today | Call 0121 308 2080 | Use phone if online is not suitable, you need help today, or symptoms feel time-sensitive but not 999. | Do not wait silently for a routine request. |
| Emergency | 999 / A&E | Chest pain, stroke signs, severe breathing trouble, collapse, severe bleeding or immediate danger. | Do not use Rapid Health, email or a feedback form. |
| Closed and urgent, not life-threatening | NHS 111 | NHS 111 is the out-of-hours route when the practice is closed. | Do not wait for Monday if the issue is urgent. |
| Repeat prescription | NHS App / NHS account, SystmOnline or paper form | Phone repeat requests are limited to coded housebound/vulnerable patients between 10am and 2pm. | Do not leave essential medication until the final working day. |
| Test result | NHS account, SystmOnline or phone 10am-2pm | The practice says they contact you if results need more tests or treatment. | Do not assume no news means no action if symptoms worsen. |
| Fit note | Fit-note route / speak to doctor if first note | First sick-note request needs a doctor; online authorisation is for continuation of current sick notes. | Do not ask GP for hospital recovery certificate if hospital should issue it. |
| Complaint or feedback | Feedback email / practice route | Use complaint email with name, date of birth, address and surgery name. | Do not use complaints route for urgent care. |
Four Oaks Medical Centre Hours, Phone and Email
| Detail | Current listing | What patients should do |
|---|---|---|
| Address | 1st Floor Carlton House, 18 Mere Green Road, Sutton Coldfield, B75 5BS | Plan for first-floor access and confirm access needs before arrival. |
| Phone | 0121 308 2080 | Use when online is unsuitable, urgent today, or you need reception help. |
| nhsbsolicb.scgp@nhs.net | Do not send urgent symptoms by email; use Rapid Health, phone, 111 or 999. | |
| Weekdays | Monday-Friday, 8:00am-6:30pm | Use during core hours for reception, online-service help and routine access. |
| Weekend | Saturday-Sunday closed | Use NHS 111 if urgent and not life-threatening; use 999 for emergencies. |
Rapid Health Appointments: What Four Oaks Patients Need
Sutton Coldfield Group Practice says Rapid Health is its online patient triage system. It can be used for self-care information, medical requests, administrative requests and new-patient registration. The practice says Rapid Health is open Monday-Friday from 7:30am to 6:30pm and requests are reviewed/responded to the same day.
Submit early
If suitable for online triage, submit early in the Rapid Health window. Add clear symptoms, timing, medicines and what help you need.
Under 16 requests
Official search snippets say Rapid Health is now open to patients of all ages, with under-16 requests triaged directly by a clinician.
Possible outcomes
You may receive advice, a same-day appointment, future appointment, telephone call, message, pharmacy direction or another NHS route.
Four Oaks GP Partners, Doctors and Team
“GP partners” has two meanings here: doctors listed for the Four Oaks site, and legal provider partners across Sutton Coldfield Group Practice. Do not assume every partner works only at Four Oaks.
Doctors listed for Four Oaks
The official team-page search result lists Four Oaks doctors including Dr Roger Gent, Dr Jean Claude Desveaux, Dr Roshani Pawar and Dr Matthew Swales. The practice team may change, so verify the current team page before naming a preferred clinician.
SCGP provider partners
CQC’s historical SCGP context says the group practice had multiple GP partners across six sites. Provider partners are group-wide and may not mean “works at Four Oaks every day.”
Reviews, CQC and Feedback: Read Them Correctly
| Source | How to use it | Do not assume |
|---|---|---|
| NHS profile | Use for current public GP listing, address and new-patient status. | Do not treat one review/comment as the complete service picture. |
| CQC current profiles | Use for provider registration and regulated services context. | Do not confuse one site profile with the whole group without reading the page. |
| Archived CQC reports | Useful for historical quality context, including inherited ratings. | Do not quote an archived rating as a new inspection unless the page says so. |
| Practice feedback route | Use for compliments, concerns or complaints after contact with the practice. | Do not use it for urgent medical care. |
| Third-party reviews | May show themes such as phone access, appointments or staff experience. | Always verify phone, hours and services against official sources. |
Repeat Prescriptions: Exact Four Oaks Workflow
NHS App / NHS account
Use your NHS account to request repeat medicines, choose items and manage pharmacy nomination where enabled.
SystmOnline
SystmOnline can support repeat prescriptions and parts of online record access for registered users.
Phone exception
The practice says phone repeat requests are only for housebound and vulnerable patients coded on records, between 10am and 2pm.
| Problem | Best fix | Prepare |
|---|---|---|
| Medicine not ready | Check GP issue status and pharmacy dispensing separately. | Medicine name, strength, request date, nominated pharmacy. |
| Medication review needed | Book the review before running out. | Side effects, BP readings, blood tests or monitoring if relevant. |
| Need early supply | Explain reason, especially travel dates. | Departure date, return date, current tablets left. |
| Wrong pharmacy | Update nominated pharmacy before the next prescription. | New pharmacy name/address and timing. |
Test Results, NHS App and Online Services
If action is needed
The practice says if results show more tests or treatment are needed, they will contact you.
After doctor review
Once reviewed, results may be viewed in your NHS account, in SystmOnline, or by phoning surgery between 10am and 2pm and selecting general enquiries.
Online services
Online services can show appointments, repeat prescriptions and parts of the GP record including medicines, vaccinations and test results where enabled.
Fit Notes, Sick Notes and Hospital Certificates
| Situation | Best route | Key point |
|---|---|---|
| First sick-note request | Speak to a doctor first | The practice says first sick-note requests need GP contact. |
| Continuing current note | Online continuation route where eligible | The practice says it can only authorise continuation of current sick notes online. |
| After hospital discharge or surgery | Hospital team | Official guidance says hospital team should issue fit notes for the recovery period. |
| Off sick 7 days or less | Self-certification in most cases | Employer should usually not need GP evidence for the first 7 days. |
New Patient Registration at Four Oaks
Check NHS status first
The NHS profile currently says Four Oaks Medical Centre is accepting new patients. This can change, so check before applying.
Use the group registration route
Registration may be handled through Sutton Coldfield Group Practice / Rapid Health rather than a Four Oaks-only paper process.
ID can help, but do not panic
Existing site guidance says you do not need ID, proof of address or NHS number to register with a GP, although these details can help.
Medication planning
If you take regular medication, keep enough supply and ask how repeat medicines will be reviewed after registration.
Parking, Access and First-Floor Visit Notes
First-floor location
Four Oaks is listed at 1st Floor Carlton House. Confirm lift/step-free access if mobility is important.
Disabled parking
Official search snippets say Four Oaks Surgery has disabled parking available in the public car park next door to the practice.
Access support
Practice information snippets mention wheelchair access, hearing loop, step-free access, disabled toilets, automated doors and interpreter/BSL support across sites.
Common Four Oaks Search Confusion
| Search term | What it usually means | Correct answer |
|---|---|---|
| Four Oaks Medical Centre GP partners | User wants doctors or legal partners | Use team page for site doctors; use CQC/registration context for group-wide provider partners. |
| Four Oaks Medical Centre reviews | User wants trust and patient experience | Check NHS profile, CQC context and official feedback route; do not rely on anonymous reviews only. |
| Four Oaks Medical Centre email | User wants contact route | General email listed as nhsbsolicb.scgp@nhs.net; complaints email is separate. |
| The Oaks Medical Centre | Different NHS practice/private provider confusion | Check postcode. Four Oaks is B75 5BS and phone is 0121 308 2080. |
| Private GP Four Oaks | User may be seeing private adverts | This page is for the NHS Four Oaks Medical Centre under Sutton Coldfield Group Practice. |
Four Oaks Medical Centre Map
Use the map for Carlton House on Mere Green Road. Before travelling, confirm whether your task needs Four Oaks reception, Rapid Health, NHS App, pharmacy, NHS 111 or 999.
Four Oaks Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Urgent same-day help
Hello, I’m registered with Four Oaks Medical Centre. I need same-day help for ______. Symptoms started ______. I am not having 999 symptoms. What is the safest route today?Prescription query
Hello, I requested ______ on ______ through NHS App / SystmOnline / paper form. My nominated pharmacy is ______. Has it been issued or is a medication review needed?Test result
Hello, I had a test on ______. I understand results are available after doctor review. Can you confirm if my result is available and whether I need any action?Complaint / feedback
Hello, I want to raise feedback/complaint about ______ at Four Oaks Medical Centre. My name is ______, date of birth ______, address ______. Please confirm the next step.Official Links After the Explanation
Four Oaks Medical Centre FAQ
Where is Four Oaks Medical Centre?
Four Oaks Medical Centre is at 1st Floor Carlton House, 18 Mere Green Road, Sutton Coldfield, B75 5BS.
What is the Four Oaks Medical Centre phone number?
The official Four Oaks location page lists 0121 308 2080.
What are Four Oaks Medical Centre opening hours?
The official listing shows Monday to Friday, 8:00am to 6:30pm, with Saturday and Sunday closed.
Is Four Oaks Medical Centre part of Sutton Coldfield Group Practice?
Yes. Four Oaks Medical Centre is one of the sites of Sutton Coldfield Group Practice.
Does Four Oaks use Rapid Health?
Sutton Coldfield Group Practice says Rapid Health is open Monday to Friday from 7:30am to 6:30pm, and requests are reviewed and responded to on the same day.
Who are the doctors at Four Oaks Medical Centre?
The official team-page search result lists Four Oaks doctors including Dr Roger Gent, Dr Jean Claude Desveaux, Dr Roshani Pawar and Dr Matthew Swales. Check the live team page for the current list before asking for a named clinician.
How do I order repeat prescriptions at Four Oaks?
Use NHS App/NHS account, SystmOnline or paper form. Phone repeat requests are limited to housebound and vulnerable patients coded on medical records between 10am and 2pm.
How do I get test results from Four Oaks?
After doctor review, results may be available through NHS account, SystmOnline, or by phoning between 10am and 2pm and selecting general enquiries.
Is Four Oaks Medical Centre accepting new patients?
The NHS profile currently says Four Oaks Medical Centre is accepting new patients. Check the NHS profile and practice registration route before applying because this can change.
How do I complain or leave feedback?
Sutton Coldfield Group Practice says complaints can be made in writing by email to nhsbsolicb.scgpfeedback@nhs.net, including name, date of birth, address and surgery name.