Newlands GP Online Help
Use this guide before calling Newlands Medical Centre, sending an eConsult / online consultation, checking opening hours, ordering repeat prescriptions, asking for test results, requesting a sick note, registering as a patient, or travelling to Borough Road.
Key route: Newlands uses an online form for clinical and admin requests. Clinical requests receive a response by 6:30pm the next working day; admin requests may take up to 3 working days.
What Do You Need from Newlands Medical Centre Today?
Pick the task first. Each card gives the correct official route, what to prepare and what not to do.
GP appointment / clinical help
- Use the appointment request form Mon-Fri 8am-6:30pm.
- Response target: by 6:30pm next working day.
- Phone or visit reception if online access is difficult.
Phone the surgery
- Reception: 01642 247029 or 01642 247401.
- Phone lines: Mon-Fri 8am-6pm.
- Use 111 when closed if urgent and not life-threatening.
Repeat prescription
- Use NHS account / NHS App.
- Paper form or post are backup routes.
- No repeat requests by phone or email.
Test results
- The practice contacts you if more tests or treatment are needed.
- Once reviewed, results may show in NHS account.
- Reception cannot interpret results clinically.
Sick note / fit note
- More than 7 days off sick: use fit-note route.
- Online form, phone or visit when open.
- Hospital may issue notes for hospital care.
Register as a patient
- NHS says Newlands is accepting new patients.
- Check catchment first.
- Use online registration, paper form or PRF1.
Newlands eConsult / Online Form: What It Does and Does Not Do
Many users search “Newlands Medical Centre eConsult”. The linked WebGP/eConsult system lets you check symptoms, get self-help advice, request general advice, send admin queries and consult about your condition.
| Use it for | Official detail | Patient tip |
|---|---|---|
| Clinical request | Newlands says clinical online requests receive a response by 6:30pm next working day. | Use one main problem and include symptoms, start date, medicines, allergies and callback availability. |
| Admin request | Admin online requests may take up to 3 working days. | Do not submit urgent symptoms as admin requests. |
| Registered adult patient | eConsult says online consultation is for registered patients aged 16 and over. | Use the correct patient details and check contact details before sending. |
| Child request | Parent/legal guardian can use it for children over 6 months for selected conditions. | For children under 5 needing urgent advice when closed, call 111. |
| Home visit | eConsult FAQ says it is not for home-visit requests. | Phone the practice as early as possible if housebound and needing a visit. |
| Routine repeat prescription | eConsult FAQ says it is not for routine repeat prescriptions. | Use NHS account/NHS App or the normal repeat-prescription route. |
Phone Number, Address and Opening Hours
Reception
Call 01642 247029 or 01642 247401. Phone lines are listed Monday to Friday, 8am to 6pm.
Address
Newlands Medical Centre, Borough Road, Middlesbrough, Cleveland, TS1 3RX.
Surgery hours
Monday to Friday, 7:45am to 5:45pm. Saturday and Sunday are closed.
Appointments: Urgent, Routine, Cancel or Home Visit
Newlands uses the same main request routes for urgent and routine appointments: online form, phone, or reception. The team asks what you need help with and uses your information to choose the most suitable doctor, nurse or health professional.
Use the online appointment form
Available Monday to Friday from 8am to 6:30pm. The practice says it will respond by 6:30pm the next working day.
Phone if needed
Call 01642 247029 or 01642 247401 during phone-line hours if online access is difficult or your problem needs phone discussion.
Tell the receptionist enough detail
Say the main problem, how long it has been happening, what changed today, important medicines, and whether you need interpreter/access help.
Expect the right appointment type
Newlands may offer phone, face-to-face or video consultation. Phone/video can be more flexible and may help you sooner.
Cancel if you cannot attend
Use NHS account, reply CANCEL to your reminder text, phone the surgery, or visit reception when open.
Elm Alliance Extended Access: Evening and Saturday Appointments
Newlands says Elm Alliance Extended Access appointments are available from 6pm to 9pm Monday to Friday and 9am to 5pm on Saturday. To book, contact reception.
Weekday evening
Extended access is listed from 6pm to 9pm Monday to Friday.
Saturday
Saturday extended access is listed from 9am to 5pm.
How to book
The appointments page says to contact reception to book Elm Alliance Extended Access.
Repeat Prescriptions: NHS App, Paper Form, Pharmacy and Safety
Newlands says the easiest repeat-prescription route is your NHS account through the NHS website or NHS App. These accounts show repeat medicines and dosages so you can choose what you need.
| Task | Correct route | Prepare | Avoid |
|---|---|---|---|
| Routine repeat | NHS account / NHS App. | Medicine name, strength, dose, nominated pharmacy. | Phone or email requests; Newlands says these are not accepted for repeats. |
| Paper request | Bring paper form to surgery when open, or post the slip. | Tick only the medicines you need. | Sending vague “all medicines” requests. |
| Collect prescription | Usually collect from pharmacy 3 working days after ordering. | Confirm nominated pharmacy. | Going to pharmacy too early. |
| Medicine question | Ask local pharmacist first, or use medication query form / phone reception after 10am. | Medicine name, problem, side effects, urgency. | Using emergency routes for routine medicine questions. |
| Old medicines | Take old medicines to pharmacy or bring to surgery. | Keep them in original packaging if possible. | Putting medicines in household bin or flushing them. |
Test Results: What Happens After Your Test
Newlands says it will contact you if your test results show that you need more tests or treatment. Once a doctor has reviewed results, you can view them using NHS account where enabled.
If action is needed
The practice says it will contact you if results show you need more tests or treatment.
Check NHS account
Once reviewed by a doctor, results may be available through your NHS account / NHS App.
Do not self-interpret
A result can be “satisfactory” for your circumstances even if one number looks outside a normal range.
Sick Notes / Fit Notes: More Than 7 Days Off Work
Newlands states that if you have been off sick for more than 7 days, you can request a sick note by online form, phone or visiting the surgery when open.
7 days or less
Normally use self-certification rather than asking the GP for a fit note.
More than 7 days
Use the online form, phone or visit reception when open to request a fit note.
Hospital care
If hospital treated the problem, ask the hospital whether it should issue the certificate.
Register with Newlands Medical Centre
NHS says Newlands Medical Centre is currently accepting new patients. The practice registration page says to check the catchment area before filling out a registration form.
Check catchment first
Before filling out a form, check whether your address is in the Newlands catchment area.
Choose registration route
Use online registration, collect a paper form from reception, or download and complete PRF1.
Prepare useful details
NHS number is helpful. Also prepare address, phone, previous GP, medicines, allergies and long-term conditions.
Named GP
All patients have a named accountable doctor, but you can still talk to or make appointments with any doctor or nurse.
Doctors, Nurses and Wider Newlands Team
The online form and reception team may route you to the best person, not always a GP. The official team page lists doctors, nurses, healthcare assistants, management and PCN attached staff.
| Team | Official examples | Useful for |
|---|---|---|
| GP partners | Dr Jacqueline Grainger, Dr Jessica Angus, Dr Bharat Kandikonda, Dr Lorna Green. | GP care, long-term conditions, clinical decisions, referrals and complex problems. |
| Salaried GPs / registrar | Dr Naveed Azam, Dr Lisa Cooley, Dr Sajjad Nabi, Dr Alex Wood, Dr Syeda Kauser. | GP appointments and clinical follow-up where appropriate. |
| Nursing team | Gail Profitt, Lisa Jackson, Robyn Sanderson, Ellie Hanlon. | Reviews, nursing appointments, long-term condition checks and clinical tasks. |
| Healthcare assistants | Kathryn Dixon and Alex Carter. | Checks, support tasks, samples and monitoring where directed. |
| PCN attached staff | Clinical pharmacists, mental health practitioners, dietician, ANP, physiotherapy and care coordinators. | Medication help, mental health support, musculoskeletal issues, care coordination and specialist support. |
Parking, Accessibility and Getting There
Parking
Official contact page lists car parking, cycle parking and disabled parking.
Access
Disabled parking, disabled WC, step-free access and lift access to the first floor are listed.
Bus stops
The official page says numerous bus stops are located close to the main entrance and links to Traveline for journey planning.
CQC Rating and Quality Context
CQC lists Newlands Medical Practice at Borough Road as Overall: Good. Safe, Effective, Caring, Responsive and Well-led are also shown as Good on the CQC profile.
Overall Good
CQC’s latest inspection was 14 April 2016, with report published 14 October 2016.
2019 review
CQC reviewed available information in September 2019 and did not find evidence of significant changes requiring inspection.
Services listed
CQC lists maternity/midwifery, family planning, diagnostic/screening, treatment, surgical procedures and services for everyone.
Newlands Medical Centre Search Confusion to Avoid
| Search term | Problem | Correct action |
|---|---|---|
| Newlands Medical Centre eConsult | Users may land on the WebGP/eConsult FAQ instead of the practice website. | Use the official Newlands appointment/contact pages and linked online form. |
| Newlands Medical Centre phone number | Some pages show the number without spaces. | Use 01642 247029 or 01642 247401. |
| Newlands Medical Centre opening hours | Surgery hours and phone-line hours differ. | Surgery: 7:45am-5:45pm. Phones: 8am-6pm. |
| Newlands Medical Centre NZ | There is a Newlands Medical Centre in New Zealand. | This page is for Borough Road, Middlesbrough, TS1 3RX, UK. |
| Newland Surgery / Newland Medical Practice | Similar names exist in other UK areas. | Check exact postcode TS1 3RX before calling or registering. |
Newlands GP Route Planner
Choose your task and get the next step. This tool runs only in your browser.
Select your task above.
Copy-and-Use Scripts
Online clinical request
My main problem is ______. It started ______. It is getting worse/better/same. I take ______. I am allergic to ______. Best contact number/time is ______.Phone appointment request
Hello, I’m registered at Newlands Medical Centre. I need help with ______. I cannot use the online form because ______. Can you help me send the request?Prescription question
Hello, I need help with ______, strength ______. It is / is not showing in my NHS account. My nominated pharmacy is ______. Is a medication review needed?Home visit
Hello, I am requesting a home visit because I am housebound / the patient is housebound. The problem is ______. Symptoms started ______. Best callback is ______.Map: Newlands Medical Centre, Borough Road
Use the map for the Middlesbrough practice at Borough Road, TS1 3RX. Check the official contact page before travelling if there are bank holidays, closures or training days.
Official Links After You Know the Right Task
Use these for live action. This guide helps you choose the route first.
Newlands Medical Centre FAQs
What is Newlands Medical Centre’s address?
Newlands Medical Centre is at Borough Road, Middlesbrough, Cleveland, TS1 3RX.
What is Newlands Medical Centre’s phone number?
Reception numbers are 01642 247029 and 01642 247401.
What are Newlands Medical Centre opening hours?
The official contact page lists surgery opening times Monday to Friday 7:45am to 5:45pm, with Saturday and Sunday closed.
What are the phone-line hours?
Phone lines are listed Monday to Friday 8am to 6pm. Saturday and Sunday are closed.
Does Newlands Medical Centre use eConsult?
Yes. Newlands links to a WebGP/eConsult-style online form for clinical requests, general advice and admin queries.
When will Newlands respond to an online clinical request?
The official contact and appointment pages say clinical requests receive a response by 6:30pm the next working day.
How long do admin online requests take?
The contact page says administrative requests receive a response within 3 working days.
How do I request an appointment?
Use the online appointment request form Monday to Friday from 8am to 6:30pm, phone 01642 247029 or 01642 247401, or visit reception when open.
Can I cancel an appointment online?
You can cancel through your NHS account where enabled, reply CANCEL to the appointment reminder text, phone the surgery or visit reception when open.
How do I order repeat prescriptions?
Use your NHS account through the NHS website or NHS App. You can also bring the paper form to surgery or post the slip. Newlands says repeat requests are not taken over the phone or email.
When can I collect my prescription?
The official prescriptions page says you can usually collect your prescription from the pharmacy 3 working days after ordering.
Is Newlands Medical Centre accepting new patients?
The NHS profile says Newlands Medical Centre is currently accepting new patients. Check the catchment area before filling in the registration form.
What is the CQC rating for Newlands Medical Centre?
CQC lists Newlands Medical Practice as Overall: Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good.
What should I do when Newlands Medical Centre is closed?
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 for life-threatening symptoms or a medical or mental health emergency.