Portland Street GP Route Board
Use this scan-first guide before calling Lombard Medical Centre, using SystmConnect, booking an NHS GP appointment, checking doctors, ordering repeat medication, registering as a new patient, asking for a fit note, or travelling to Portland Street in Newark.
Most useful rule: urgent today/tomorrow appointments are by phone or reception. Non-urgent medical or admin requests can go through SystmConnect.
What Do You Need from Lombard Medical Centre Today?
Choose the task first. This prevents using SystmConnect for an emergency, phoning for a repeat prescription, or travelling when the NHS App/reception route is better.
Urgent appointment today/tomorrow
- Phone 01636 702363 during opening hours.
- Or visit reception Monday-Friday.
- Give a clear reason so the team can choose the right clinician.
Non-urgent medical/admin help
- Use SystmConnect from the official website.
- Explain symptoms, admin request or question clearly.
- Requests are reviewed during normal working hours.
Repeat prescription
- Do not request repeats by phone or email.
- Use online services or bring the paper form to surgery.
- Check your nominated pharmacy before collecting.
NHS App tasks
- Book or cancel supported appointments.
- Order repeat prescriptions.
- View your GP medical record where enabled.
Register as patient
- Check the practice boundary first.
- NHS online registration is available.
- New repeat medication may need GP/pharmacist review.
Closed or urgent?
- Urgent but not emergency: NHS 111.
- Emergency: 999.
- NHS says 111 online is for ages 5+; call 111 for under-5s.
Appointments and SystmConnect: Use the Correct Route
Lombard’s appointment page separates urgent access from non-urgent online requests. The goal is not simply “book doctor”; it is to get the right doctor, nurse or health professional.
For urgent today/tomorrow help, phone or visit
Phone 01636 702363 Monday-Friday 8am-6:30pm, or speak to reception during opening hours.
Explain what you need help with
The practice asks what you need help with so the team can choose the most suitable doctor, nurse or health professional.
For non-urgent help, use SystmConnect
Use the online consultation tool for non-urgent medical or administrative help, symptoms, questions or advice.
Use NHS account for supported screening/vaccine booking
The appointment page says NHS account/NHS App can be used to book a screening test or vaccination where supported.
Cancel early if you cannot attend
Cancel via NHS account, phone the surgery, or reply CANCEL to an appointment reminder text.
Phone, Address and Opening Hours
These are the details most searchers need before calling or travelling.
| Need | Official detail | What to do |
|---|---|---|
| Main address | 2 Portland Street, Newark, Nottinghamshire, NG24 4XG. | Use the exact postcode because “Lombard Medical Centre” can appear in general medical search results. |
| Reception phone | 01636 702363. | Use for urgent appointment requests, reception support, registration questions and if online access is difficult. |
| Reception opening | Monday-Friday 8am-6:30pm. | Call earlier for urgent same-day help; avoid using online forms for emergency symptoms. |
| Weekend | Saturday and Sunday closed. | Use NHS 111 if urgent and not life-threatening; use 999 in an emergency. |
| Online services | NHS App/online services are linked from the NHS profile and practice site. | Set up access before you need prescriptions or records urgently. |
| New patients | NHS currently shows the surgery accepting new patients. | Check the practice boundary before applying. |
Lombard Medical Centre NHS Doctors and Practice Team
Patients often search “Lombard Medical Centre doctors.” Use the official team page for live staff details, because GP teams can change.
| Doctor / team | Official detail found | Patient note |
|---|---|---|
| Dr Jennifer Youatt | Senior Partner; listed as part-time. | You may not always see a named GP; appointment routing depends on clinical need and availability. |
| Dr Alice Micklethwaite | Partner; listed as full-time. | Use the official team page for the current rota/team list. |
| Dr Fenella Hickling | Partner; listed as full-time. | Reception may route you to a GP, nurse or other health professional. |
| Dr Meranda Foley | Partner; listed as part-time. | Ask if you need continuity for an ongoing problem. |
| Dr Adebowale Adeboye | Partner; listed as full-time. | Prepare one main problem per appointment request. |
| Training practice | The official site says Lombard is an accredited training practice with GP registrars. | Registrar doctors are qualified doctors training in general practice and are supervised by practice GPs. |
Repeat Prescriptions: What Works and What Delays You
The key prescription rule is clear: Lombard says it does not take repeat prescription requests over the phone or by email.
| Prescription task | Best route | Prepare this | Avoid this mistake |
|---|---|---|---|
| Routine repeat | Use NHS App/online services where enabled. | Medicine name, strength, dose and nominated pharmacy. | Calling reception to request the repeat. |
| Paper repeat form | Bring the paper form to the surgery Monday-Friday 8am-6:30pm. | Tick only medicines you actually need. | Submitting unclear notes or old medication names. |
| Medication not showing online | Use the practice route for a prescription/admin query. | Medicine details and why you need it. | Sending the same request multiple ways. |
| Medication review due | Book or complete the review when the practice asks. | Blood pressure readings, test results, side effects and questions. | Ignoring review messages until you run out. |
| Urgent medicine when closed | Use NHS 111 urgent medicine advice where appropriate. | Medicine box, dose, NHS number if known and pharmacy details. | Waiting until the final tablet before a weekend. |
NHS App and Online Services at Lombard Medical Centre
Online access is helpful for routine tasks. It is not for emergencies.
Appointments
NHS App/online services may support booking, checking or cancelling supported appointments. For urgent today/tomorrow requests, follow Lombard’s phone/reception route.
Repeat prescriptions
Use NHS App or linked online services where enabled. This is better than phoning because Lombard does not take repeat requests by phone or email.
GP record
Online services can help with GP record access where enabled, including medication and other record items.
Symptom advice
NHS App can give NHS symptom advice, but severe or urgent symptoms need 111 or 999 depending on severity.
Cancel appointments
If your appointment reminder text allows it, reply CANCEL. You can also phone or use NHS account routes.
Not for emergencies
Do not wait for an online reply if someone may be seriously ill or injured.
Register with Lombard Medical Centre
NHS currently says Lombard Medical Centre is accepting new patients. Registration still depends on living in the practice boundary.
Check boundary first
Lombard says you may register if you live within the practice boundary. Check before filling forms.
Open registration pageNHS online registration
NHS online registration asks for name, address, previous GP, NHS number if known, emergency contact, carer, medical history, allergies, medication and contact details.
No ID required online
NHS says you do not need proof of address, immigration status, ID or NHS number to register online with a GP.
New repeat medication
Lombard says newly registered patients requesting repeat medication first need an appointment with a doctor or practice pharmacist.
Named GP
After registering, Lombard says you will be allocated a named GP. This does not stop you seeing another available GP.
Paper route
You can phone reception or visit the surgery to collect a form if online registration is not suitable.
Home Visits and Appointment Support
Home visits are for patients who are housebound and need an appointment. Lombard’s appointment snippet says the practice will phone first to understand what you need.
Home visit may be suitable when
- The patient is housebound and cannot attend the surgery.
- The clinical team agrees a home visit is appropriate.
- You can give clear symptoms, medication and callback details.
Prepare before phoning
- Why the patient cannot travel.
- Symptoms and when they started.
- What changed today.
- Medication, allergies and recent hospital letters.
- Best phone number and carer details.
Sick Notes and Fit Notes
Do not use an urgent appointment only for paperwork when self-certification is the right route.
| Situation | What to do | Patient note |
|---|---|---|
| Off sick 7 days or less | Self-certify. | Lombard’s “Who do I see?” snippet says self-certify for the first 7 days. |
| Off sick more than 7 days | Request a fit note through the practice route. | Use routine route unless your symptoms themselves are urgent. |
| Employer wants proof early | Ask employer what self-certification form they accept. | A GP note may not be needed for the first 7 days. |
| Hospital treated the problem | Ask the hospital/clinic for fit-note support where relevant. | Hospital teams can issue notes for conditions they are treating. |
Accessibility, Chaperones and Visit Planning
NHS lists useful accessibility features for Lombard Medical Centre, but confirm before travelling if access is essential.
Wheelchair access
NHS lists wheelchair access for the practice.
Disabled toilet
NHS lists a disabled toilet.
Induction loop
NHS lists an induction loop for hearing support.
Step-free access
NHS lists step-free access.
Enhanced Access Appointments
Lombard’s contact information says the practice works with other local GP practices to offer additional evening and Saturday appointments.
Evening appointments
Additional evening appointments may be available Monday-Friday between 6:30pm and 8:00pm.
Saturday access
Saturday appointments may be available at one of the local GP practices.
Pre-booked only
Treat enhanced access as planned GP access, not a walk-in emergency service. Ask reception for availability.
CQC Rating and Training Practice Context
Use CQC for quality history, not live appointment availability.
Inspection context
CQC service ratings shown in the current profile reference the 15 November 2019 inspection date for several population groups.
Training practice
The official site says Lombard is an accredited training practice for fully qualified doctors training in general practice.
Open training pageComplaints, Feedback and Safe Contact
Use complaints and feedback routes for service concerns, not urgent medical symptoms.
Phone complaint route
The complaints page says patients can telephone 01636 702363 and ask to speak to a senior member of the practice team if available.
Written complaint form
The complaints page says patients can fill in a complaints form and post or deliver it to the Practice Director.
Open complaints pageUrgent symptoms
Do not use complaints or comments for symptoms that need same-day or emergency care. Use appointment route, NHS 111 or 999.
Lombard Medical Centre Search Confusion
Search results can mix general “medical centre,” doctors, NHS App, prescription and complaints queries. Use this table to avoid the wrong route.
| Search | Likely user intent | Correct answer |
|---|---|---|
| Lombard Medical Centre | Main GP surgery details. | Use 2 Portland Street, Newark, NG24 4XG and phone 01636 702363. |
| Lombard Medical Centre doctors | Named GPs / team. | Use the official Meet the Team page; doctors include Dr Youatt, Dr Micklethwaite, Dr Hickling, Dr Foley and Dr Adeboye. |
| Lombard Medical Centre booking | Appointment route. | Urgent today/tomorrow: phone or reception. Non-urgent: SystmConnect. |
| Lombard Medical Centre NHS App | Online services. | NHS App can support repeat prescriptions, appointment tasks and record access where enabled. |
| Lombard Medical Centre prescriptions | Repeat medicine route. | No phone/email repeat requests. Use online services or paper form. |
| Lombard Medical Centre complaints | Service concern. | Use official complaints page; do not use complaints for urgent symptoms. |
Lombard Route Planner
Choose your task and get a practical next step. This runs in your browser only.
Select your task above.
Copy-and-Use Scripts
Urgent appointment call
Hello, I’m registered with Lombard Medical Centre. My main problem is ______. It started ______. It is worse today because ______. I take ______. My best callback number is ______.SystmConnect request
My non-urgent medical/admin request is ______. It started / is needed because ______. I have tried ______. My medicines/allergies are ______. I can reply by phone/text/email at ______.Repeat prescription query
Hello, I need help with repeat medication for ______, strength ______. I requested it by ______ on ______. My nominated pharmacy is ______. I have ______ days left.Registration question
Hello, I want to register with Lombard Medical Centre. I live at ______. Should I use NHS online registration or collect a paper form, and am I inside the practice boundary?Map: Lombard Medical Centre Newark
Use the full address: Lombard Medical Centre, 2 Portland Street, Newark, Nottinghamshire, NG24 4XG.
Official Links After You Know the Right Task
Use these for live action. This guide helps you choose the route first.
Lombard Medical Centre FAQs
What is Lombard Medical Centre’s phone number?
Lombard Medical Centre’s reception phone number is 01636 702363.
Where is Lombard Medical Centre?
Lombard Medical Centre is at 2 Portland Street, Newark, Nottinghamshire, NG24 4XG.
What are Lombard Medical Centre opening hours?
NHS lists reception opening times as Monday to Friday 8am to 6:30pm, with Saturday and Sunday closed.
How do I request an urgent appointment at Lombard Medical Centre?
For an urgent appointment for today or tomorrow, phone 01636 702363 Monday to Friday during opening hours, or visit the surgery and speak with reception.
Does Lombard Medical Centre use SystmConnect?
Yes. The appointment page says non-urgent medical or administrative help can be requested through SystmConnect.
What information should I give when booking?
Give one main problem, when it started, what changed today, medicines, allergies and callback availability. The practice asks what you need help with so it can choose the most suitable doctor, nurse or health professional.
How do I cancel a Lombard appointment?
The appointment page says you can cancel through your NHS account, phone reception, or reply CANCEL to your appointment reminder text message.
Can I request repeat prescriptions by phone?
No. Lombard’s prescription page says repeat prescription requests are not taken over the phone or by email.
How do I order repeat prescriptions?
Use online services where enabled or bring the paper repeat form to the surgery Monday to Friday from 8am to 6:30pm.
Is Lombard Medical Centre accepting new patients?
NHS currently says Lombard Medical Centre is accepting new patients. The practice says you may register if you live within its practice boundary.
Who are the doctors at Lombard Medical Centre?
The official team page lists doctors including Dr Jennifer Youatt, Dr Alice Micklethwaite, Dr Fenella Hickling, Dr Meranda Foley and Dr Adebowale Adeboye.
What is Lombard Medical Centre’s CQC rating?
CQC lists Lombard Medical Centre as Overall: Good.
What accessibility facilities are listed?
NHS lists disabled toilet, induction loop, wheelchair access and step-free access. Confirm with the practice before travelling if access is essential.
What should I do when Lombard Medical Centre is closed?
Use NHS 111 online or call 111 if the issue is urgent but not life-threatening. Call 999 for emergencies.