Canbury GP Access Hub
Use this page to choose the right Canbury Medical Centre route fast: online request, phone, NHS App, Patient Access, repeat prescription, test result, home visit, weekend hub, registration, complaint, or 111/999.
Choose the Right Canbury Route First
| Need | Use this first | Exact Canbury detail | Avoid this mistake |
|---|---|---|---|
| Routine GP/admin contact | Online system | Canbury says online is the fastest and most effective contact method. | Do not email patient requests to the clinical-use-only email. |
| Appointment with GP, Physio, ANP or Pharmacist | Appointment request form | Select “I have a health problem”. | Do not use NHS App appointment booking; Canbury says it is disabled. |
| Nurse or routine-care request | Appointment/admin request form | Select “I have an admin or routine care request” and explain what the nurse visit is for. | Do not write a vague request such as “need appointment.” |
| No internet access | Call reception | Call 020 8547 4270; staff can help fill the request on your behalf. | Do not call if you can use online; keeping lines free helps patients who cannot. |
| Repeat prescription | NHS App / NHS login / website / pharmacy / written request | Allow 2 full working days before collecting from pharmacy. | Do not request repeats by phone or patient email. |
| Test result | NHS App first | You can see results, GP comments and hospital-linked results where available. | Do not assume “no contact” means normal. |
| Home visit | Phone before 11am | Only for patients unable to come because of health, mobility or frailty. | Do not use home visit as an ambulance replacement. |
| Out of hours | NHS 111 | Use 111 when less urgent than 999 but medical advice is needed. | Do not wait until Monday if the issue is urgent. |
Canbury Medical Centre Hours and Weekend Hub
| Time / day | Canbury detail | What it means for patients |
|---|---|---|
| Online monitoring | 08:00-18:30 | Routine online requests are monitored during this window. |
| Practice open | 8am-6.30pm Monday-Friday | Main routine access and triage happen in core hours. |
| Pre-booked evening appointments | Monday-Friday, 6.30pm-8pm | Not walk-in; use official request route. |
| Saturday hub | 9am-5pm via local hub at Surbiton Health Centre | Call 020 3405 8631; not a walk-in service. |
| Weekend note from homepage | Saturday/Sunday appointments may be provided by local PCN hub | Homepage also lists 0203 841 9942 for on-the-day appointments; verify live instructions before calling. |
| Closed period | From 6.30pm Friday until 8am Monday | Use NHS 111 for urgent non-emergency help; 999 for emergencies. |
Patient Access, NHS App and Online Access
NHS App recommended
Canbury recommends the NHS App for online access and records.
Patient Access-style services
Canbury says NHS App or similar apps such as Patient Access count as online access.
No NHS App appointment booking
Canbury has disabled appointment booking through the NHS App because it uses triage.
| Online feature | Canbury says you can use it for | Important detail |
|---|---|---|
| Test results | See results and GP comments. | Read comments; they may tell you if follow-up is needed. |
| Repeat medication | Request repeat medication. | Check exact medicine, strength, dose and pharmacy. |
| Appointments | See details of upcoming appointments. | Booking appointments via NHS App is disabled; use appointment triage form. |
| Referrals | Track most referrals. | Not every referral or hospital update may appear immediately. |
| Setup requirement | Email and mobile number linked to GP record. | Use same email/mobile as the GP record to avoid delays. |
| Children | Most patients can use online access. | Canbury says the exception is children aged 11-16. |
| Proxy access | Parents/guardians for 0-10; adults with written consent. | Proxy access is not given without patient consent. |
Appointment Triage: Exact Micro-Steps
Choose the correct option
GP, Physio, ANP or Pharmacist: select “I have a health problem.” Nurse or routine care: select “I have an admin or routine care request.”
Give useful detail
Write symptoms, when they started, medicine/allergies, pregnancy status if relevant, photos if requested, and what outcome you need.
Wait for triage
Canbury says trained administrators and clinicians triage information within 4 working hours and action it as needed.
Right clinician, right urgency
Triage may route you to a GP, nurse, physio, ANP, pharmacist or another team member.
If you cannot use the internet
Call reception on 020 8547 4270; staff can complete the request on your behalf.
If it cannot wait
Use 111 or 999 depending on severity rather than waiting for routine form review.
Cancel an Appointment Without Wasting NHS Time
Within 12 hours
Canbury says if the appointment is in the next 12 hours, ring the surgery to cancel.
More than 12 hours
Use the admin query route and give the date, day and time of the appointment.
Reminder text
If the reminder text has a cancellation link, you can cancel through that link.
Repeat Prescriptions: What Works and What Does Not
| Prescription route | Canbury detail | Use it when | Common mistake |
|---|---|---|---|
| NHS App / NHS login | Easiest route because repeat items are written out and you tick what you need. | Routine repeat medication. | Requesting only after running out. |
| Website form | Select Admin query, then Repeat prescription. | You need to type each item. | Missing strength, dose or pharmacy. |
| Pharmacy request | Your pharmacy may request on your behalf if they agree. | You already use a regular pharmacy. | Assuming every pharmacy does this. |
| Handwritten request | Include name, date of birth, full address, medicine name, strength, dose and pharmacy. | You prefer in-person written request. | Leaving out dose or destination pharmacy. |
| Phone | Not accepted for repeat prescription requests. | Use only for urgent clarification if policy says so. | Calling for routine repeats. |
| Patient prescription requests by email are not accepted. | Use online/written route instead. | Sending medication requests to clinical-use email. |
Test Results: Do Not Assume “No Contact” Means Normal
Best route
Canbury says the best way to find results is via the NHS App.
Read GP comments
Comments may say “normal,” “continue,” or “abnormal, follow up,” depending on the result.
Direct request
If not set up on the app, use Admin Query then Test result.
Home Visits: Before 11am and Only When Needed
| Question | Canbury answer | What to prepare |
|---|---|---|
| Who can request? | Patients unable to come because of health, mobility or frailty. | Explain why travel is not possible. |
| When to call? | Before 11am where possible. | Call early so the daily schedule can be organised. |
| Could phone/video work? | Canbury says phone and video consultations may suit some patients unable to come for other reasons. | Say whether video/phone is possible. |
| Emergency? | Home visit is not an emergency route. | Use 999 or NHS 111 depending on severity. |
Canbury Clinics and What You May Need First
| Service | Official detail | Best first action |
|---|---|---|
| GP, nurse, blood tests | Listed as common appointment types. | Use correct online request option. |
| First Contact Physio | Experienced physiotherapist for MSK issues; patients can often be booked directly. | Use appointment route with joint/muscle issue details. |
| Asthma/COPD | Asthma via nurse appointment or invitation; COPD listed service. | Ask for review route before medication runs out. |
| Child immunisations | By appointment with a nurse. | Bring child’s red book/vaccine history. |
| Minor surgery | For minor skin lesions such as moles/small lumps after doctor suitability assessment. | See a doctor first for assessment. |
| Joint injections | By appointment with a doctor after initial assessment. | Use request form with pain/location and previous treatment. |
| Stop smoking | Virtual clinic Wednesdays 9.30-12.30, with free-of-charge nicotine replacement therapy or vapes mentioned. | Use appointment request route and select admin query/something else. |
| Travel vaccines | Contact at least 8 weeks before travel; complex schedules may need longer. | Give countries, exact locations, accommodation and transport type. |
New Patient Registration and Canbury & Berrylands Merge
Practice merge
Canbury says it has merged two practices to form Canbury & Berrylands Surgery. Telephone numbers and both websites remain the same.
New patients
The practice says it is currently able to register new patients. Always verify live status before applying.
Named GP
Practice policy says registered patients are allocated a named accountable GP, but this does not stop you seeing another doctor at the practice.
Reviews, Feedback and Complaints
Positive review themes
Recent feedback on the official site mentions kind staff, online form response, quick child appointment, listening, professionalism and long-term trust.
How to complain
Canbury says complaints can be verbal or written, at the desk, via online form, post or reception.
Who to ask for
The feedback page names operations managers Anna Matlali or Sarah Delahoy for complaint discussion, depending on availability.
CQC Rating and What It Actually Means
Overall rating
CQC lists Canbury Medical Centre as Good.
Latest review
CQC says it reviewed information and data about the service on 6 July 2023 and did not find evidence to reassess the rating at that stage.
Provider note
CQC lists the service as provided and run by Canbury & Berrylands Surgery.
Map: Canbury Medical Centre Kingston
Canbury Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Appointment request
Hello, I’m registered at Canbury Medical Centre. I need help for ______. Symptoms started ______. I think I need GP / physio / ANP / pharmacist advice. I am not having 999 symptoms. What is the correct triage route?Repeat prescription
Hello, I requested ______ on ______ through ______. My nominated pharmacy is ______. The medicine strength and dose are ______. Has it been sent, or is anything missing?Test result
Hello, I need help checking my result from ______ on ______. I have checked / cannot access the NHS App. Can you tell me if there is a GP comment or follow-up action?Complaint
Hello, I want to raise feedback or a complaint about ______ on ______. I would like it reviewed and would like to know the next step in the practice complaints process.Official Links After the Explanation
Canbury Medical Centre FAQ
Where is Canbury Medical Centre?
Canbury Medical Centre is at 1 Elm Road, Kingston, Surrey, KT2 6HR.
What is the Canbury Medical Centre phone number?
The main phone number is 020 8547 4270.
Can I use Patient Access with Canbury Medical Centre?
Canbury says NHS App or similar applications such as Patient Access count as online access. Online access can help with test results, repeat medication, appointment details and referral tracking where available.
Can I book Canbury appointments through the NHS App?
No. Canbury says appointment booking through the NHS App is disabled because the practice uses a triage system to book patients with the correct clinician and urgency.
How do I request a GP appointment?
Use the appointment request route and select “I have a health problem” for GP, Physio, ANP or Pharmacist requests. If you cannot use the internet, call 020 8547 4270.
How quickly are online appointment requests triaged?
Canbury says appointment information is triaged by trained administrators and clinicians within 4 working hours and actioned as needed.
How do I order repeat prescriptions?
Use NHS App/NHS login, the website form, a pharmacy request if offered, or a handwritten request. Canbury does not accept repeat prescription requests by phone or patient email.
How long do prescriptions take?
Canbury says to allow 2 full working days before collecting a prescription from the pharmacy, unless you hear otherwise.
How do I get test results?
The NHS App is the recommended route. If you are not set up, use the admin query route and select “Test result.” Do not assume no contact means everything is normal.
When should I request a home visit?
Home visits are only for patients unable to come to the surgery because of health, mobility or frailty. Canbury asks patients to telephone before 11am where possible.
What is Canbury’s CQC rating?
CQC lists Canbury Medical Centre as rated Good. CQC says it reviewed information and data on 6 July 2023 and did not find evidence to reassess the rating at that stage.
Is Canbury accepting new patients?
The official practice page says Canbury Medical Centre is currently able to register new patients. Always check the live registration page or NHS profile before applying.