Find the Right Brixham GP Route
Use this guide to choose the right Compass House route quickly: Rapid Health, phone, NHS App, repeat prescriptions, home visit, nurse appointment, online records, registration, complaints, Brixham parking, Galmpton branch or 111/999.
Choose the Right Compass House Route First
| What you need | Use this first | Exact useful detail | Common mistake |
|---|---|---|---|
| Routine GP/advice/admin request | Rapid Health | Official pages say all appointment and advice requests use the Rapid Health online form. | Searching for an old eConsult link. |
| Urgent for today while open | Call 01803 855897 | Rapid Health notice says call the practice if open and there are no online appointments but you feel it is urgent for today. | Waiting online when you need same-day help. |
| No internet or form difficulty | Call and ask Care Coordinator help | The practice says Care Coordinators can complete the Rapid Health form with you. | Thinking online-only means no help by phone. |
| Practice closed, urgent but not 999 | NHS 111 / 111 online | Use 111 for symptoms, injury, dental, mental health, sexual health, prescription or medicine information. | Waiting until reopening if urgent. |
| Repeat medication | NHS App / Rapid Health / online form | Repeat requests usually need 2 working days; pharmacy dispensing is separate. | Calling the pharmacy before GP approval or ordering too early. |
| Housebound patient | Home visit phone option | Call 01803 855897 and select Option 3, ideally before 12:30pm. | Requesting a home visit only because of transport problems. |
| Nurse appointment | Phone Option 2 | Other nurse appointments should be booked through Care Coordinators on 01803 855897 Option 2. | Submitting the wrong admin request. |
| Complaint or feedback | Speak to staff or email compasshouse@nhs.net | Complaints are usually acknowledged within 3 working days and answered within 28 days where possible. | Using complaints email for urgent symptoms. |
Compass House eConsult? The Current Route Is Rapid Health
What changed
Compass House announced a new appointment contact system called Rapid Health from 12 January 2026.
What Rapid Health does
It lets patients explain symptoms or admin needs and may show appointment times at the end of the form if suitable.
If you cannot use it
Call 01803 855897 and select Option 4; Care Coordinators can complete the form with you.
Brixham and Galmpton Opening Hours
| Site | Day | Opening times | Important patient note |
|---|---|---|---|
| Brixham Surgery | Monday | 8:00am-6:30pm | Consulting hours 08:00-18:00; clinician may not be on site outside consulting hours. |
| Brixham Surgery | Tuesday | 8:00am-8:00pm | 6pm-8pm Extended Access; consulting hours still listed as 08:00-18:00. |
| Brixham Surgery | Wednesday-Friday | 8:00am-6:30pm | Use routine requests before late Friday to avoid weekend delays. |
| Brixham Surgery | Saturday-Sunday | Closed | Use NHS 111 or 999 based on urgency. |
| Galmpton Surgery | Monday-Thursday | 8:00am-1:00pm, 2:00pm-5:30pm | Branch surgery at 2 Langdon Lane, Galmpton, TQ5 0PG. |
| Galmpton Surgery | Friday | 7:00am-1:00pm, 2:00pm-5:00pm | 7am-8am Extended Access is listed. |
| Galmpton Surgery | Saturday-Sunday | Closed | Use NHS 111 / 999 when appropriate. |
Appointments: Rapid Health, Phone Help and Weekend Hub
Submit Rapid Health first where possible
Use the official online form for clinical support, medication ordering or admin queries.
Answer the questions clearly
If a Care Coordinator completes the form for you, they need to ask several questions so the request can be submitted safely.
Choose appointment type when offered
Rapid Health may show available appointment times when an appointment is suitable, including phone or face-to-face where appropriate.
Ask for weekend appointment if needed
Enhanced Access weekend clinics are at a central hub: Pembroke House Surgery, Paignton, TQ3 2EZ, by pre-booked appointment only.
Cancel weekend hub correctly
If you need to contact the Enhanced Access team to cancel during the weekend, the practice lists 07523 888015.
Repeat Prescriptions: Timing, NHS App Tracking and Pharmacy Checks
Best route
The practice says the easiest way to order repeat medication is through online services such as the NHS App.
Track progress
Open NHS App, select Prescriptions, then check progress to see requested medicines and approved prescriptions.
Pharmacy is separate
Once Compass House sends the prescription, your nominated pharmacy controls dispensing and collection timing.
| Prescription situation | Official timing/detail | Best action |
|---|---|---|
| Repeat medicine | Allow 2 working days. | Order through NHS App, Rapid Health, online form, in person or post. |
| Non-repeat medicine | Allow 3 working days. | Explain why the medicine is needed and who advised it. |
| Pharmacy collection/nomination route | Allow 3-5 working days. | Check GP approval first, then pharmacy stock/dispensing. |
| Ordering early | Repeat medication can be ordered no earlier than 10 days before due. | Give a reason if ordering early, such as travel. |
| Not due yet | The request may not be processed. | Check due date before resubmitting. |
| Bank holiday period | Requests may take longer during busy periods. | Order earlier and check opening notices. |
NHS App, Online Services, Records and Proxy Access
| Online need | Compass House detail | Patient action |
|---|---|---|
| Order repeat medication | NHS App and online services can be used. | Use NHS login and keep nominated pharmacy correct. |
| Blood test results | Online services can show blood test results where enabled. | Do not ignore worsening symptoms while waiting for results. |
| Immunisation history | NHS App/online services may show immunisation history. | Useful before travel or school/work forms. |
| Prospective record access | Usually applies from 18 October 2023, or registration date if later. | Use NHS App identity checks or surgery verification. |
| No photo ID / failed NHS check | The surgery can verify identity in person. | Bring accepted ID/proof of address; do not email ID copies. |
| Proxy access | Can allow a family member/carer to book appointments, manage repeats and view parts of history. | Bring forms and ID in person; child access rules change around ages 11 and 16. |
| Online-services email | online.compass@nhs.net is for Online Services queries only. | Do not use it for medical requests; it is not monitored regularly. |
Home Visits: Who Qualifies and When to Call
Who qualifies
Home visits are for patients who are housebound and unable to attend the surgery for medical reasons.
When to call
Call 01803 855897 and select Option 3, ideally before 12:30pm.
When not appropriate
Home visits are not usually for social reasons, convenience, lack of transport, or temporary travel difficulty.
Nurse Appointments and Travel Risk Assessment
Nurse appointments
- Call 01803 855897 Option 2 for other nurse appointments.
- Prepare what the appointment is for: cervical screening, COPD, blood pressure, wound care, immunisation, blood test or review.
- Ask if your appointment is at Brixham, Galmpton, Brixham Hospital or Enhanced Access hub.
Travel health
- Complete the Travel Risk Assessment on Rapid Health at least 12 weeks before travel.
- Path listed: Questions and admin (16+) / Travel risk assessment.
- If returned too late, you may need vaccines through a private travel clinic.
Medical Records, SARs and Non-NHS Forms
| Need | Official detail | Best action |
|---|---|---|
| Access to health records | Subject Access Request form may be required; ID must be seen. | Use the practice SAR/non-NHS services route. |
| Online access | Computer-held records online access may be free where enabled. | Use NHS App / online services process first. |
| Solicitor/insurance reports | Charges may apply, especially repeat requests. | Send request with consent to the practice. |
| Private forms | Non-NHS medical work may have charges. | Ask before booking or submitting forms. |
| Medical reporting outsourcing | Practice notes iGPR for medical reporting/SAR processing. | Check privacy and consent details before sending documents. |
Compass House Doctors and Practice Team
The practice says it has 10 permanent GPs, 6 female and 4 male, plus GP registrars, Advanced Clinical Practitioners, nurses, assistant practitioners, nurse associates, healthcare assistants, phlebotomists, care coordinators and management teams.
GPs listed by the practice
Dr E Teesdale, Dr C Delany, Dr J Gunning, Dr L Jones, Dr J Lurie, Dr R Delany, Dr R Shakman, Dr S Miles, Dr Jade Hubbard and Dr Ben Offa-Jones.
Why you may see another clinician
Advanced Clinical Practitioners can assess, examine, diagnose, treat, prescribe, request investigations and refer where required. Nurses and healthcare assistants support chronic disease care, wound care, immunisations, blood tests, blood pressure and ear care.
Accessibility, Parking and Visit Preparation
| Need | Compass House detail | Action before visit |
|---|---|---|
| Blind or partially sighted | Electronic or large-print communications can be requested. | Email compasshouse@nhs.net with the request. |
| Stairs difficulty | Tell staff so they can arrange downstairs appointment where possible. | Mention mobility needs before the appointment. |
| Wheelchair access | Wheelchair access is available at the front; toilet equipped for disabled patients. | Call ahead if access is essential. |
| Guide dogs | Guide dogs are welcome, with awareness of other patients and staff. | Tell reception if helpful. |
| King Street parking | Parking in Brixham can be difficult, especially in summer; limited street parking is warden controlled. | Leave extra time before your appointment. |
| Brixham Hospital parking | ANPR pay-on-exit car park; run by Brixham Hospital, not Compass House. | Pay for the full stay on exit. |
| Galmpton parking | Limited parking available on site. | Arrive early and confirm site. |
Reviews, Email Address, Feedback and Complaints
Main feedback email
The complaints page says you can contact the Care Coordinator Manager by letter or email at compasshouse@nhs.net.
Response timing
Complaints are usually acknowledged within 3 working days and responded to within 28 days where possible.
Complaining for someone else
The practice usually needs written consent because of medical confidentiality.
CQC and NHS Profile: What the Ratings Mean
CQC overall rating
CQC lists Compass House Medical Centres as Outstanding, with report published 3 December 2015.
Latest CQC review note
CQC says it reviewed available data on 6 July 2023 and did not find evidence requiring reassessment at that stage.
NHS profile
NHS lists Compass House Medical Centres at King Street, Brixham, TQ5 9TF with phone 01803 855897 and opening details.
Compass House Search Confusion: Quick Fixes
| Search term | Likely user intent | Correct answer |
|---|---|---|
| Compass House Medical Centre Brixham eConsult | Online GP form | Use Rapid Health; Compass House changed to Rapid Health from January 2026. |
| Compass House Medical Centre Brixham opening hours | Can I call/visit today? | Brixham is Mon 8-6:30, Tue 8-8, Wed-Fri 8-6:30, weekends closed. |
| Compass House doctors | Named GP list | Use the official Practice Team and GP Working Days pages; working days can change. |
| Compass House Galmpton | Branch surgery | Galmpton is at 2 Langdon Lane, TQ5 0PG, same main phone. |
| Compass House Brixham Hospital | Third site / parking confusion | Compass says it has a branch site at Brixham Hospital; parking is run by the hospital, not Compass House. |
| Compass House email | Feedback, access or online services | compasshouse@nhs.net for appropriate requests/complaints; online.compass@nhs.net for Online Services queries only. |
Map: Compass House Medical Centre Brixham
Compass House Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Rapid Health request
Hello, I need help with ______. Symptoms/admin issue started ______. I am not having 999 symptoms. I would like advice on whether I need a phone appointment, face-to-face appointment, pharmacy help or another route.Urgent same-day phone call
Hello, I am a Compass House patient. I feel this is urgent for today because ______. My symptoms started ______. I can/cannot safely wait for an online form response.Prescription query
Hello, I requested ______ on ______. My nominated pharmacy is ______. Has Compass House approved/sent it, or should I contact the pharmacy about dispensing?Home visit request
Hello, I am requesting a home visit for ______. The patient is housebound because ______ and cannot attend the surgery safely. Symptoms today are ______.Online services help
Hello, I need help with NHS App / Patient Access / proxy access. My issue is ______. I understand online.compass@nhs.net is for online-services queries only.Complaint / feedback
Hello, I want to raise feedback or a complaint about ______ on ______. I would like to know the next step in the Compass House complaints process.Official Links After the Explanation
Compass House Brixham FAQ
Where is Compass House Medical Centre in Brixham?
The main Brixham surgery is at Compass House Medical Centre, King Street, Brixham, Devon, TQ5 9TF.
What is the Compass House phone number?
The main telephone number is 01803 855897.
Does Compass House Brixham use eConsult?
Compass House now directs patients to Rapid Health for appointment and advice requests. People may search “eConsult,” but the current official route is Rapid Health.
When is Rapid Health available?
The practice says the Rapid Health online platform is available Monday to Friday, 8:00am to 6:30pm, excluding bank holidays.
What are the Brixham surgery opening hours?
Brixham is listed as Monday 8:00am-6:30pm, Tuesday 8:00am-8:00pm with Extended Access from 6pm-8pm, Wednesday to Friday 8:00am-6:30pm, and weekends closed.
What should I do when Compass House is closed?
Use NHS 111 or 111 online for urgent non-emergency help. Call 999 for life-threatening symptoms.
How do I order repeat prescriptions?
Use NHS App, Rapid Health, the online form, or drop/post a completed request form. Allow 2 working days for repeat medication, 3 working days for non-repeats, and 3-5 working days when pharmacy collection/nomination service is involved.
Can I order repeat medication early?
Compass House says repeat medication can be ordered no earlier than 10 days before it is due. If ordering early, provide a reason such as travel.
How do I request a home visit?
Call 01803 855897 and select Option 3, ideally before 12:30pm. Home visits are for housebound patients who cannot attend the surgery for medical reasons.
Who are the doctors at Compass House?
The practice team page lists 10 permanent GPs, including Dr E Teesdale, Dr C Delany, Dr J Gunning, Dr L Jones, Dr J Lurie, Dr R Delany, Dr R Shakman, Dr S Miles, Dr Jade Hubbard and Dr Ben Offa-Jones.
What is the Compass House email address?
compasshouse@nhs.net is listed for appropriate feedback, complaints and certain communication requests. online.compass@nhs.net is for Online Services queries only and should not be used for medical requests.
What is the CQC rating for Compass House Medical Centres?
CQC lists Compass House Medical Centres as Outstanding overall, with the report published on 3 December 2015 and a data review noted on 6 July 2023.