Find the Right Compass GP Route
Use this scan-first guide before calling Compass House Medical Centres, using Rapid Health, ordering repeat medication, checking Brixham or Galmpton hours, requesting a home visit, viewing NHS App records, finding doctors, or using NHS 111.
Choose the Right Compass House Route First
| What you need | Best first route | Exact detail | Avoid this |
|---|---|---|---|
| Routine GP advice | Rapid Health | Use for clinical support and advice requests during availability. | Do not queue by phone if you can use the form safely. |
| Admin query | Rapid Health questions/admin route | Use for paperwork, admin, forms and non-urgent practice queries. | Do not send medical requests to the online-services email. |
| Repeat medication | NHS App, Rapid Health or online prescription form | Track GP completion in NHS App, then check pharmacy dispensing separately. | Do not call the pharmacy before the GP has approved the medicine. |
| Cannot use online | Call 01803 855897, Option 4 | A Care Coordinator can complete the Rapid Health form with you. | Do not avoid care because you are not online. |
| Home visit | Call 01803 855897, Option 3 | Request ideally before 12:30 if housebound and unable to attend for medical reasons. | Do not request for transport or convenience reasons. |
| Practice closed | NHS 111 / 111 online | Use for urgent medical help that cannot wait until the practice reopens. | Do not wait overnight if urgent. |
| Emergency | 999 | Use for life-threatening or rapidly worsening symptoms. | Do not use Rapid Health or email. |
Rapid Health: Compass House Online GP Route
Compass House says appointment and advice requests are made using the Rapid Health online form. It may offer a faster response and, in some cases, an instant appointment choice.
Use for
Clinical support, appointment requests, medication requests and admin queries.
If you need help
Call 01803 855897 and select Option 4; the team can complete the form with you.
Availability
Rapid Health is listed as available Monday-Friday, 8:00am-6:30pm, excluding Bank Holidays.
Brixham and Galmpton Opening Hours
| Site | Day | Hours listed | Patient note |
|---|---|---|---|
| Brixham | Monday | 8:00am-6:30pm | Consulting hours 08:00-18:00; outside this a clinician may not be on site. |
| Brixham | Tuesday | 8:00am-8:00pm | 6pm-8pm is Extended Access; consulting hours 08:00-18:00. |
| Brixham | Wednesday-Friday | 8:00am-6:30pm | Consulting hours 08:00-18:00; check before travelling late. |
| Brixham | Saturday-Sunday | Closed | Use NHS 111 if urgent and not life-threatening; 999 for emergencies. |
| Galmpton | Monday-Thursday | 8:00am-1:00pm; 2:00pm-5:30pm | Midday closure means timing matters before drop-off or collection. |
| Galmpton | Friday | 7:00am-1:00pm; 2:00pm-5:00pm | 7am-8am is Extended Access. |
| Galmpton | Saturday-Sunday | Closed | Use the correct out-of-hours route. |
Appointments, Late Arrival and Weekend Enhanced Access
Start with Rapid Health
Use Rapid Health for appointment/advice requests. If you cannot use it, call Option 4 for support.
Answer triage questions clearly
The Care Coordinator may need several details to submit the request safely on your behalf.
Use the right location
Appointments may be at Brixham, Galmpton, Brixham Hospital branch or an enhanced access hub.
Weekend Enhanced Access
Enhanced Access clinics may be available at a central hub: Pembroke House Surgery, Paignton, TQ3 2EZ, by pre-booked appointment only.
Weekend cancellation
If you need to cancel an Enhanced Access appointment during the weekend, the listed number is 07523 888015.
Routine delays
The practice has warned that routine appointment demand can be high; clinically urgent requests are still prioritised.
Repeat Prescriptions and NHS App Tracking
Easiest route
Compass House says the easiest way to order repeat medication is through online services such as the NHS App.
Track GP completion
Open NHS App → Prescriptions → check progress to see requested medicines and approved prescriptions.
Pharmacy timing
Once sent from Compass House, dispensing time is managed by your nominated pharmacy.
| Problem | Best fix | Prepare |
|---|---|---|
| Medication not ready | Check NHS App first: has the GP approved it? | Medicine name, strength, date requested, pharmacy. |
| Approved but not dispensed | Contact your nominated pharmacy directly. | Ask if stock or dispensing queue is delaying it. |
| Medicine not due | The request may not be processed. | Explain why early supply is needed, such as travel. |
| Bank holiday | Order early; online form may be temporarily unavailable. | Plan before weekends and bank holidays. |
| Wrong pharmacy | Update nomination before next prescription. | Correct pharmacy name and location. |
NHS App, Online Services, Records and Proxy Access
| Online service | What Compass House says | Action |
|---|---|---|
| Repeat medication | NHS App can help order repeat medication. | Use NHS login and check prescription progress. |
| Blood test results | NHS App can show blood test results where available. | Do not self-diagnose; use urgent route if symptoms worsen. |
| Immunisation history | NHS App can show immunisation history. | Useful for travel, work, school or record checking. |
| Medical record | Prospective access usually applies from 18 October 2023, or your registration date if later. | Use NHS App identity checks. |
| Proxy access | Forms exist for someone else to access records on your behalf. | Use proxy route instead of sharing passwords. |
| Online-services email | online.compass@nhs.net is for online-service queries only, not medical requests. | Practice aims to respond within 10 working days. |
Home Visits: Who Qualifies and When to Call
Who qualifies
Home visits are for housebound patients unable to attend the surgery for medical reasons.
When to call
Call 01803 855897, select Option 3, ideally before 12:30pm.
Usually not suitable
Transport difficulty, convenience, temporary difficulty, or ability to leave home with help may not qualify.
Compass House Doctors and Practice Team
The practice says it has 10 permanent GPs, including 6 female and 4 male doctors, and works as a multidisciplinary team with nurses, pharmacists, paramedics and other healthcare professionals.
Doctors listed by the practice
Official practice-team information lists doctors including Dr E Teesdale, Dr C Delany, Dr J Gunning, Dr L Jones, Dr J Lurie and Dr R Delany.
GP working days warning
GP working days can change because a doctor may be on duty, annual leave, hospital cover or care-home visiting service, so a named GP may not always have bookable clinics.
Useful Services Patients Often Miss
| Service | Official detail | What to do |
|---|---|---|
| Diabetes reviews | The practice has a dedicated Diabetes Team. | Attend invited reviews for bloods, BP, foot checks, medication and wellbeing discussion. |
| INR service | King Street INR clinic Tuesday afternoons; Galmpton Thursday afternoons. | Ask how results and next blood-test timing will be shared. |
| Phlebotomy | Health Care Assistants take bloods, ECGs, audiograms, lung tests and blood pressures. | Phlebotomy appointments may be available up to 4 weeks ahead. |
| Hospital car service | Contact 01803 656777 once appointment confirmation is received. | Use only if eligible and confirmed. |
| Karing transport | Karing may help with affordable transport to GP/hospital appointments; phone 01803 524799. | Call to check whether they can help your route. |
| Non-NHS services | Medical exams, private sick notes, insurance forms and holiday cancellation forms may be charged. | Expect payment in advance for private work. |
Registering with Compass House Medical Centres
Service area
The practice serves Brixham, Galmpton, Kingswear and parts of Paignton.
Questionnaire
New patients may be asked to complete a questionnaire covering past health and present lifestyle.
Named GP
Patients are registered with the practice and have a named GP, but may see another clinician when appropriate.
Accessibility, Large Print and Visit Support
| Need | Compass House detail | Action |
|---|---|---|
| Accessible information | The practice follows Accessible Information Standard principles. | Tell staff about communication needs so they can record and support them. |
| Blind or partially sighted | Electronic copy or large print can be requested. | Email compasshouse@nhs.net with the request. |
| Stairs difficulty | Practice asks patients to tell staff if they struggle with stairs. | Ask for a downstairs appointment where possible. |
| Guide dog | Guide dogs are welcome, but the practice asks awareness of allergy or fear in others. | Tell reception if a guide dog or access adjustment is needed. |
Email, Complaints and Feedback
General complaint email
Compass House lists compasshouse@nhs.net for contacting the Care Coordinator Manager about complaints.
Response timing
The complaints page says complaints are acknowledged within 3 working days and fully responded to within 28 days where possible.
On behalf of someone
Written consent is usually needed if making a complaint for another person because of medical confidentiality.
CQC, NHS Profile and What Ratings Mean
CQC rating
CQC lists Compass House Medical Centres as Overall: Outstanding.
Latest CQC review note
CQC says it reviewed information on 6 July 2023 and did not find evidence to reassess the rating at that stage.
NHS profiles
NHS lists separate public profiles for the King Street Brixham site and the Galmpton branch.
Map: Compass House Medical Centre Brixham
Use this map for the main King Street Brixham site. If your appointment is at Galmpton, Brixham Hospital branch or Enhanced Access, check the correct address before travelling.
Compass House Patient Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Rapid Health help
Hello, I need help submitting a Rapid Health request. My issue is ______. I cannot complete the form online because ______. Can a Care Coordinator complete it with me?Prescription query
Hello, I requested ______ on ______. NHS App shows ______. My nominated pharmacy is ______. Has Compass House approved it, or should I contact the pharmacy?Home visit
Hello, I am requesting a home visit because the patient is housebound and cannot attend the surgery for medical reasons. Symptoms are ______. Best callback number is ______.Complaint
Hello, I want to raise feedback/complaint about ______ on ______. I would like this reviewed under the practice complaints process and would like to know the next step.Official Links After the Explanation
Compass House Medical Centre FAQ
Where is Compass House Medical Centre?
The main site is at King Street, Brixham, Devon, TQ5 9TF. The Galmpton branch is at 2 Langdon Lane, Galmpton, Devon, TQ5 0PG.
What is the phone number for Compass House Medical Centres?
The main phone number is 01803 855897.
Does Compass House use eConsult?
The official route shown by the practice is Rapid Health. Use Rapid Health for clinical support, medication and admin requests where suitable.
What are Brixham surgery opening hours?
Brixham is listed as Monday, Wednesday, Thursday and Friday 8:00am-6:30pm, Tuesday 8:00am-8:00pm, and weekends closed. Tuesday 6pm-8pm is Extended Access.
What are Galmpton surgery opening hours?
Galmpton is listed Monday to Thursday 8:00am-1:00pm and 2:00pm-5:30pm, Friday 7:00am-1:00pm and 2:00pm-5:00pm, and weekends closed.
How do I book a GP appointment?
Use Rapid Health. If you cannot use the online form, call 01803 855897 and select Option 4 so a Care Coordinator can help complete the form.
How do I order repeat prescriptions?
The easiest route is through online services such as the NHS App. You can track GP completion in the NHS App, then contact your pharmacy about dispensing time after the prescription has been sent.
How do I request a home visit?
Call 01803 855897 and select Option 3, ideally before 12:30pm. Home visits are for patients who are housebound and unable to attend the surgery for medical reasons.
Who are the doctors at Compass House?
The practice-team page says Compass House has 10 permanent GPs. Listed doctors include Dr E Teesdale, Dr C Delany, Dr J Gunning, Dr L Jones, Dr J Lurie and Dr R Delany.
What should I do when Compass House is closed?
Use NHS 111 or 111 online for urgent medical help that cannot wait until the practice reopens. Call 999 for life-threatening symptoms.
What is the email address for complaints or accessibility requests?
The complaints and contact pages list compasshouse@nhs.net. Do not use email for urgent medical problems or same-day prescription emergencies.
What is the CQC rating for Compass House Medical Centres?
CQC lists Compass House Medical Centres as Overall: Outstanding. Check the CQC profile for the latest rating and review notes.