Mandalay GP Access Hub
Use this guide before you register as a new patient, contact Mandalay Medical Centre online, request a GP appointment, check doctors, order repeat medicine, ask for a sick note, view records, or decide between the surgery, pharmacy, NHS 111 and 999.
The key patient answer: Mandalay is currently welcoming new patients within its service area, but registration is not automatic. You must complete the correct online registration route and New Patient Questionnaire.
Choose the Right Mandalay Route First
| Need | Use this first | Exact useful detail | Avoid this mistake |
|---|---|---|---|
| Register as new patient | New Patients page + online registration + questionnaire | Mandalay says complete both the New Patient Questionnaire and online registration form. | Do not assume sending one form automatically registers you. |
| Check if accepted | NHS profile + service area/catchment check | NHS currently lists Mandalay Medical Centre as accepting new patients. | Do not register if you are outside the service area without checking. |
| Routine GP appointment | Online consult, phone or reception | Practice says it uses your information to choose the right doctor, nurse or healthcare professional. | Do not send several unrelated problems in one request. |
| Urgent but not emergency | Same-day practice route during hours or NHS 111 when closed | NHS 111 is available 24/7 and free from landlines/mobiles. | Do not wait if the problem cannot safely wait. |
| Repeat prescription | NHS account/NHS App, request button/form, surgery drop-off or practice route | Collection is usually 2-5 working days after ordering. | Do not phone for routine repeats; the practice says phone requests are not taken. |
| Need medical record | NHS App/NHS website or ask surgery | Fuller record access may need online-services registration and identity proof. | Do not share NHS App login or record access under pressure. |
| Sick/Fit note | Self-certify ≤7 days; fit-note route >7 days | Sick notes cannot be forward dated; GP can backdate where appropriate. | Do not ask a GP note for the first 7 days unless employer has a private requirement. |
| Life-threatening symptoms | 999 / A&E | Use emergency route immediately. | Do not use online consult, email or wait for callback. |
Register with Mandalay Medical Centre as a New Patient
The official New Patients page says Mandalay is now welcoming new patients who live within the service area. The important part is the two-step process: online registration plus New Patient Questionnaire.
Check the service area first
Use the GP catchment postcode search or the official registration route before spending time on forms.
Use the online registration route
The New Patients page directs users to register online and also offers a downloadable form option.
Complete the New Patient Questionnaire
The practice specifically says to complete both the questionnaire and online registration form.
Prepare details before starting
Have full name, date of birth, address, postcode, phone, previous GP details, NHS number if known, current medicines and communication needs ready.
Plan repeat medication safely
If you take regular medication, do not wait until you run out. Ask your previous practice/pharmacy about supply while registration is being processed.
Use NHS rights correctly
NHS GP care is free, and people new to the UK can still register with a GP. A practice can refuse only for a valid reason such as being too far away or a closed patient list.
Registration Form Warning: Sending It Does Not Automatically Register You
Eligibility first
The GMS1 form says you should send it only if you are sure you are eligible to join the practice.
Signature and address proof
The form warns that you are required to present in person to sign and provide proof of address.
No acceptance guarantee
Sending details does not guarantee or imply acceptance onto the practice register.
Temporary Patient Registration at Mandalay
| Situation | Official rule | Best next step |
|---|---|---|
| Ill while away from home | Emergency treatment can be available from a local GP practice for 14 days. | Contact the local practice early and explain your temporary address and symptoms. |
| Need care longer than 14 days | After 14 days you need temporary or permanent registration. | Ask which registration type fits your stay. |
| Staying near Bolton up to 3 months | Temporary registration can last up to three months. | Keep permanent GP details and medication list ready. |
| New to UK | You can still register with a GP; immigration status does not affect the right to register. | Use the official GP registration route and ask for help if unsure. |
Appointments: Online Consult, Phone or Visit Reception?
Online consult
The practice homepage says its new Accurx online consultation form can be used for medical or administrative requests, and the request is reviewed by the appropriate team member.
Phone route
Call 01204 309206, Monday to Friday, 8am-6:30pm, when you need access support or cannot use the online form.
Reception route
You can visit the surgery and speak with reception Monday-Friday, 8am-6:30pm, for appointment support.
| Appointment detail | Official/practical answer | User action |
|---|---|---|
| Response timing | Appointment page says e-consult requests receive a same-working-day response; GP-practice guide says appointment/advice request decision should be within one working day. | Keep phone available and check messages. |
| Who may help | The practice may offer GP, nurse or another healthcare professional. | Do not insist on GP if nurse/pharmacist/MSK route fits better. |
| Consultation type | Phone, face-to-face, video call, text or email may be offered. | Tell the practice if you need interpreter or accessibility support. |
| Routine appointment length | Routine appointments are listed as 10-minute intervals. | Use one main issue per appointment and write notes before calling. |
| Cancel/change | Cancel at least 24 hours in advance; use NHS App/NHS account, reply CANCEL to reminder text, or phone the practice. | Cancel early so the slot can be offered to another patient. |
Mandalay Medical Centre Doctors and Practice Team
Searchers using “mandalay medical centre doctors” usually need the official GP names and also want to know whether another clinician may be the right first contact.
GP partners listed
Official staff page lists GP partners: Dr Javed Bax, Dr Helen Gracie, Dr Jasmin Jiva, Dr Nazish Ashraf and Dr Zulqarnain Ahmed.
Other clinicians listed
Nurse practitioners include Matthew Khan-Dyer, Joanne Graham and Shirley Marshall. The practice also lists MSK practitioner Andrew Williams, nurses Jordanna Bond and Alice Ormerod, healthcare assistants Carolyne Holding and Tania Higson.
GP Training Practice: What It Means for Patients
Approved training practice
Mandalay says it is approved to train qualified doctors who want to specialise in general practice.
Who may see you
You may be seen by, or with, a GP specialist trainee, or have a telephone consultation with a GP specialist trainee.
You can opt out
The practice says patients can opt out if they do not wish to be consulted by a trainee GP; tell reception.
Repeat Prescriptions: NHS App, Form, Pharmacy and Timing
| Task | Best route | Official detail | Patient tip |
|---|---|---|---|
| Order repeat medicine | NHS account/NHS App, request button/form, surgery drop-off or practice route | The practice says online accounts show repeat medicine and dosage. | Tick only medicines you need. |
| Phone request | Not for routine repeats | Prescription page says repeat prescription requests are not taken over the phone or email. | Use online/form/drop-off route instead. |
| Collection timing | Pharmacy after GP processing | Practice says prescriptions can usually be collected from the pharmacy 2-5 working days after ordering. | Allow weekends/bank holidays and pharmacy stock time. |
| Nominated pharmacy | Choose in app/website, at GP practice, or any pharmacy that accepts repeat prescriptions | Electronic prescribing lets medicines go to your chosen place. | Change nomination before the next prescription is sent. |
| Medication questions | Local pharmacist first for medicine-use questions | Pharmacists can answer questions about prescribed and over-the-counter medicines. | Use GP if pharmacist says GP review is needed. |
| Old medicines | Return to pharmacy or surgery | Practice says not to put old medicines in household bin or flush them. | Keep children/pets away from unused medicines. |
NHS App, Online Access and GP Records
NHS App / NHS website
The patient-records page says you can use the NHS App or NHS website to access your GP health record.
Identity proof may be needed
You need to register for online services and prove who you are. For full record access, you may need to ask the surgery.
What record may include
Records may include medicines, allergies, letters, test results and appointment notes, depending on your access level.
Sick/Fit Notes: 7-Day Rule and 5 Working Days
| Situation | Mandalay detail | Action |
|---|---|---|
| Ill for 7 days or less | You do not need to see a doctor; use self-certification. | Use employer form or self-certification form. |
| Ill for more than 7 days | You need a Fitness to Work certificate. | Use the official sick-note request form. |
| Already seen doctor for same illness | Certificate may be ready within 5 working days. | Use the form and wait for collection/contact instructions. |
| Need additional sick note | Doctor may not need to see you again. | Complete the additional sick-note form. |
| Need future-dated note | The practice says sick notes cannot be forward dated by law. | Ask about backdating if clinically appropriate. |
| Maybe fit for work note | Form asks for changes needed to hours, workplace adaptations or role. | Be specific about work limitations. |
Pharmacy and Minor Illness Route
Pharmacist first
The practice says pharmacists can advise on minor illnesses including coughs, colds, sore throats, tummy trouble, aches and pains.
No appointment needed
Many pharmacies are open late and at weekends, and you do not need a GP appointment to ask a pharmacist.
Private consultation room
The practice notes that most pharmacies have a private consultation room where you can talk without being overheard.
Accessibility, Communication and Alternative Formats
| Need | Official detail | Best action |
|---|---|---|
| Disabled facilities | Contact page lists disabled patient facilities. | Call before visiting if access is essential. |
| Parking | Car parking space listed. | Allow extra time if mobility support is needed. |
| Entrance access | Ramp listed. | Ask reception if you need help entering. |
| Toilet access | Disabled toilet listed. | Confirm before long appointment if needed. |
| Hearing support | Hearing loop system listed. | Tell reception before consultation. |
| Assistance | Doorbell for assistance listed. | Use it if you need help at arrival. |
| Alternative format | Practice policy says patients can ask for large print, easy read or help communicating, including BSL. | Call 01204 309206 or email the practice route. |
CQC Rating and Quality Context
Overall rating
CQC lists Mandalay Medical Centre as Overall: Good.
Inspection context
CQC shows latest inspection on 21/12/2017, report published 12 January 2018, and latest review on 6 July 2023.
Domains shown
CQC shows Good ratings for Safe, Effective, Caring, Responsive and Well-led.
Map: Mandalay Medical Centre Bolton
Use this map for the Sharples/Bolton surgery at 933 Blackburn Road. Before travelling, check whether your task can be done online, by phone, through the NHS App, or through a pharmacy.
Mandalay Patient Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
New patient registration
Hello, I want to register with Mandalay Medical Centre. I live at ______ postcode ______. I have / have not completed the online registration form and New Patient Questionnaire. What is the next step?Appointment request
Hello, I am registered with Mandalay Medical Centre. My main issue is ______. It started ______. It is getting better/worse/no change. I need routine / urgent help because ______.Prescription query
I requested ______ on ______ through ______. My nominated pharmacy is ______. Has it been issued, and when should I check with the pharmacy?Sick/Fit note
I have been off work since ______. I need a fit note for ______. I have self-certified the first 7 days: yes/no. I have / have not already seen a clinician for this illness.Official Links After the Explanation
Mandalay Medical Centre FAQ
Where is Mandalay Medical Centre?
Mandalay Medical Centre is at 933 Blackburn Road, Sharples, Bolton, Lancashire, BL1 7LR.
What is the phone number for Mandalay Medical Centre?
The main phone number is 01204 309206. The out-of-hours number shown by the practice is 01204 463999, and NHS 111 is available for urgent non-emergency help when the practice is closed.
Is Mandalay Medical Centre accepting new patients?
The NHS profile currently says Mandalay Medical Centre is accepting new patients, and the practice New Patients page says it is welcoming new patients residing within its service area. Check the official page before applying because status can change.
How do I register with Mandalay Medical Centre?
Use the official New Patients route, check you live within the service area, complete the online registration form and complete the New Patient Questionnaire.
Does sending the registration form guarantee acceptance?
No. The GMS1 form warns that sending the form does not automatically register you and does not guarantee acceptance onto the practice register.
Who are the doctors at Mandalay Medical Centre?
The official staff page lists GP partners Dr Javed Bax, Dr Helen Gracie, Dr Jasmin Jiva, Dr Nazish Ashraf and Dr Zulqarnain Ahmed.
Is Mandalay a GP training practice?
Yes. Mandalay says it is an approved training practice. Patients may be seen by or with a GP specialist trainee, and can opt out by telling reception.
How do I book an appointment?
Use the official online consult route, phone 01204 309206 Monday to Friday 8am-6:30pm, or visit reception during opening hours. The practice uses your information to choose the right doctor, nurse or health professional.
How do repeat prescriptions work?
Use NHS account/NHS App, the request repeat prescription form/button, drop off a request at the surgery, or use the practice route. Prescriptions can usually be collected from the pharmacy 2-5 working days after ordering.
Can I request repeat prescriptions by phone?
The practice says it does not take repeat prescription requests over the phone. Use the official online/form/drop-off route instead.
How do I request a sick note?
If you have been ill for 7 days or less, self-certification usually applies. If you have been ill for more than 7 days, use the official sick/fit note request route. Sick notes cannot be forward dated, but the GP can backdate where appropriate.
What is Mandalay Medical Centre’s CQC rating?
CQC lists Mandalay Medical Centre as Overall: Good, with Good ratings shown for Safe, Effective, Caring, Responsive and Well-led.