Kettering GP Help Routes
Use this page to choose the right Weavers Medical Centre route fast: SystmConnect, Eva voice assistant, same-day care, routine appointment, repeat prescription, test result, home visit, blood test, registration, doctor list, complaints, pharmacy or NHS 111/999.
Choose the Right Weavers Route First
| What you need | Use this first | Exact useful detail | Avoid this mistake |
|---|---|---|---|
| New/ongoing symptom | SystmConnect or Eva | Online requests and Eva are available from 7:30am Monday-Friday. | Do not send vague “call me” requests without symptoms, dates or urgency. |
| Same-day problem | Call 01536 513494 between 8am and 11am | Care Navigators ask questions and may arrange a clinician callback. | Do not wait until late afternoon for same-day help if it is medically needed. |
| Routine/follow-up GP request | Online consultation, phone after 11am, or reception desk | Requests are reviewed and the practice aims to respond within 10 working days. | Do not use an emergency route for routine follow-up. |
| Nurse appointment | Call Eva or care navigation team | Official update says nursing appointments must still be booked by Eva or care navigation. | Do not assume every nurse slot can be booked through the same online route. |
| Repeat prescription | NHS App or SystmOnline | Allow 48 hours excluding weekends and bank holidays. | Do not leave essential medication until the last day. |
| Test result | Use online result access or phone switchboard after 11am | Allow around 3 working days for many results to return to the surgery. | Do not book discussion before all expected results are back. |
| Home visit | Phone before 10:30am if possible | For patients who are housebound or too ill to attend; GP decides urgency. | Do not use home visit request as an ambulance substitute. |
| Closed / urgent but not emergency | NHS 111 | Use NHS 111 for urgent support when the practice is closed. | Do not wait until opening time if urgent symptoms worsen. |
| Emergency | 999 | Use emergency services for life-threatening symptoms. | Do not call GP reception first. |
SystmConnect and Eva: What Changed in 2026
SystmConnect
Use it to tell the practice about new or existing symptoms, follow-up requests, minor health concerns and suitable admin/medical questions.
Eva voice assistant
Eva answers appointment booking calls, fills in the consultation form with you, guides you through SystmConnect, and can help with medication requests if you cannot use online services.
Doctor review
The practice says every completed form is assessed by a doctor, then the care navigation team contacts patients by text or phone if needed.
Opening Hours, Friday Lunch Closure and Staff Training
| Day / issue | Official listed detail | Patient action |
|---|---|---|
| Monday | 8:00am-6:30pm | Use 8am-11am for same-day requests; after 11am for routine/follow-up GP requests. |
| Tuesday | 8:00am-6:30pm | Use SystmConnect/Eva from 7:30am for eligible requests. |
| Wednesday | 8:00am-6:30pm | Check for monthly Protected Learning Time closures. |
| Thursday | 8:00am-6:30pm | Routine/admin follow-up and appointment requests. |
| Friday | 8:00am-1:00pm and 2:00pm-6:30pm | Do not assume continuous reception access during the lunch closure. |
| Weekend | Closed | Use NHS 111 if urgent and not life-threatening; 999 for emergencies. |
| Protected Learning Time | Practice closes once a month at 1pm on a Wednesday | Check live notices before travelling on a Wednesday afternoon. |
Appointments: Same-Day, Routine, Nurse and Late Arrival Rules
Try the “3 before GP” idea first
For minor self-limiting illness, the practice suggests self-care, NHS Health A-Z, and local pharmacist advice before booking a GP appointment when appropriate.
Same-day appointment request
Call between 8am and 11am. A Care Navigator asks questions so the request reaches the most appropriate clinician or service.
Routine/follow-up request
Use online consultation, call after 11am Monday-Friday, or ask at the reception desk. The practice says requests are reviewed and answered within 10 working days with advice or an appointment.
Nurse appointment
Most nurse appointments can be pre-booked. Emergency on-the-day nurse appointments are different and may need care navigation.
Check in correctly
When you arrive, the appointment page says to check in at the first floor reception.
Late arrival rule
If you are more than half your appointment time late, you may not be seen in that slot and may need to rebook.
Translation support
Telephone translation can be arranged if requested in advance. Ask someone to tell the practice the language you need before the appointment.
Kettering GP Enhanced Access Service
Evening access
Extended access appointments are listed from 6:30pm to 8:00pm Monday-Friday.
Saturday access
Saturday extended appointments are listed as 9:00am to 5:00pm.
Location
The official enhanced access page lists the location as Weavers Medical – First Floor, 121 Lower Street, Kettering NN16 8DN.
| Enhanced access appointment type | Official example | What to ask |
|---|---|---|
| GP | Routine GP appointments | Is this at Weavers, by telephone, or another hub arrangement? |
| Nurse Practitioner | Acute minor illness | Is my symptom suitable for nurse practitioner review? |
| Paediatric nurse | Acute illness in children aged 0-5 | Is my child safe to wait for enhanced access or should I use 111/999? |
| Practice nurse | Family planning, BP checks, foot pulses, ear syringing | Do I need to bring readings, samples, medication or forms? |
| Physiotherapy | Acute musculoskeletal condition for age 16+ | Can I self-refer or must the practice book it? |
| Mental health practitioner | Acute anxiety, depression, stress reaction | What support is urgent today versus routine? |
| Health Care Assistant | Wounds and leg dressings | Do I need dressing supplies or a referral? |
Repeat Prescriptions: NHS App, SystmOnline and 48-Hour Rule
NHS App
Use the NHS App where your account is active to select repeat medicines and send the request.
SystmOnline
SystmOnline is listed as a repeat-prescription route and online-access service for local GP care.
Processing time
Allow 48 hours, excluding weekends and bank holidays, before expecting the prescription to be processed.
Local Pharmacies Listed by Weavers
| Pharmacy | Phone | Address from practice page | Use it for |
|---|---|---|---|
| Prospect Pharmacy | 01536 312136 | Prospect House, 121 Lower Street, Kettering NN16 8DN | Nearby collection if nominated and prescription has been sent. |
| Kettering Pharmacy | 01536 514314 | Unit 1 Mariners Way, Northfield Avenue, Kettering NN16 8AR | Medication collection and pharmacy advice. |
| Odessey Pharmacy | 01536 513820 | 50 Trafalgar Road, Kettering NN16 8DD | Check stock and opening before travelling. |
| Sage Pharmacy | 01536 510423 | 3 Field Street, Kettering NN16 8EJ | Local prescription collection option. |
| Boots | 01536 514675 | 35 Gold Street, Newlands Centre, Kettering NN16 8JB | Pharmacy advice and collection. |
| Thursfield Pharmacy | 01536 484805 | 63-65 Gold Street, Kettering NN16 8JB | Local medicine support and dispensing. |
Test Results, Specimens and Blood Tests
Test result enquiry
Official Weavers-linked information says patients may phone the main switchboard after 11am daily for test-result enquiries, and many results should be allowed around 3 working days to return.
Specimen timing
No specimen samples are accepted after 1pm. If brought after that time, you may need to bring the sample again the next day.
Blood tests
Routine blood tests are not offered at the Weavers main site. Kettering General Hospital can be called on 01536 494411; Kettering Borough Council line is 0300 126 3000.
Home Visits: When Weavers May Visit
Request early
If possible, telephone reception before 10:30am when requesting a home visit.
Who it is for
Home visits are for patients who are housebound or too ill to visit the practice. The GP decides whether the condition requires a visit and how urgent it is.
Community services
A community nurse may visit if referred by your GP. Health visitors may visit after a baby or when newly registered with a GP and you have a child under five.
Registering With Weavers Medical
Use the official registration route
Start from the practice’s Register with the Surgery page, not a third-party directory form.
Temporary registration rule
The practice says you cannot register as a temporary patient at a practice in the town or area where you are already registered.
Named GP
All patients are provided with a named GP who has overall responsibility for care and support. Patients may express a preference, but the named GP may not always be available.
Emergency before registration completes
The registration page says a patient awaiting Weavers registration can be seen as an emergency if required and if an appointment is available.
Online Access and Medical Records
SystmOnline
Weavers links patients to SystmOnline for quick and easy online access to local GP services.
NHS App
Use NHS App for supported GP services such as prescriptions, appointments, messages, records and NHS account access where enabled.
Medical record requests
The practice says patients can request to view medical records, complete a form and bring identification. Copies may involve a charge, with details explained by reception.
Weavers Medical Doctors and Training Practice
The official team page lists many GP partners and salaried GPs. You may also be offered appointments with GP registrars because Weavers is a training practice.
GP partners
Official doctor listings include GP partners Dr Jonathan Sansome, Dr Raffaella Poggi and Dr Stuart Pavey.
Salaried GPs
Listed salaried GPs include Dr Natasha Badhan, Dr David Roberts, Dr Clark Balloch, Dr Fenella Powell, Dr Heather Waters, Dr Farrah Mushtaq, Dr Jibran Khatri, Dr John McManus, Dr Hassan Ibrahim, Dr Paddy Leyden, Dr Sam Myers, Dr Andrew Smith, Dr Callum Colquhoun, Dr Adeyemo, Dr Motunrayo Osunsanmi, Dr Ana Bacuzzi and Dr Amy Thalathoty.
GP registrar
The official doctors page lists Ali Khan as GP Registrar ST3. GP registrars are fully qualified doctors training to work as GPs in general practice.
Video training consent
The training-practice page says registrars may request video recording for training. Your permission is needed, and if you do not agree, the camera is turned off.
Private Provider Care and Non-NHS Services
| Request type | Official practice position | What to do |
|---|---|---|
| Private sickness insurance claim | Listed as an example of a chargeable non-NHS service. | Ask reception for current fee before requesting. |
| Employment / insurance medical exam | Listed as a possible chargeable non-NHS service. | Confirm whether the practice can do it and how billing works. |
| Payment method | The practice says it does not accept card payments, cheques or cash for non-NHS services; invoices are paid by bank transfer. | Wait for invoice details before sending money. |
| Private provider prescribing | The practice says it cannot provide ongoing monitoring or prescribe medication on behalf of private providers. | Arrange monitoring/prescribing with your private provider. |
| Private provider blood tests | Ongoing monitoring requested by private providers will be declined under practice policy. | Ask the private provider to arrange safe monitoring. |
Reviews, Feedback and Complaints
CQC Good
CQC lists Dr Sansome and Partners, also known as Weavers Medical, as Overall: Good.
Feedback route
Use the official feedback and complaints page to share a good experience, give negative feedback, or start the complaints procedure.
GP Patient Survey
The practice has a GP Patient Survey page explaining that results show how people feel about the GP practice.
Search Confusion: Weavers Medical Centre, Mawsley and The Weavers Practice
| Search phrase | Likely user intent | Correct practical answer |
|---|---|---|
| Weavers Medical Centre phone number | Contact GP surgery | Use 01536 513494 for Weavers Medical, Prospect House, Kettering. |
| Weavers Medical Centre opening hours | Know if surgery is open | Mon-Thu 8am-6:30pm; Fri 8am-1pm and 2pm-6:30pm; weekends closed; check PLT notices. |
| Weavers Medical Centre doctors | Named GP/team | Use the official Doctors page. Care may be by GP, registrar, nurse, pharmacist or other clinician. |
| Weavers Medical online consultation | Contact GP online | Use SystmConnect. Eva can help over the phone if you cannot complete the form online. |
| Mawsley Medical | Branch-site or joint practice confusion | Weavers details appear alongside Mawsley branch details in some official pages. For this post, the main Weavers site is Prospect House, 121 Lower Street, Kettering. |
| The Weavers Practice Rishton | Different GP surgery | That is a different NHS GP surgery in Blackburn/Rishton. Do not confuse it with Weavers Medical in Kettering. |
Map: Weavers Medical Centre Kettering
Weavers GP Route Planner
Choose your situation to get a short action list.
Copy-Paste Phone and Request Scripts
Same-day problem
Hello, I’m registered at Weavers Medical. I need same-day help for ______. Symptoms started ______. I am not having 999 symptoms. I can take a clinician callback at ______.Eva / form help
Hello, I cannot complete SystmConnect online. Can Eva or a Care Navigator help me complete the request form for ______?Routine follow-up
Hello, this is a routine follow-up about ______. It can wait safely. I would like advice or an appointment if needed. My best contact number is ______.Prescription query
Hello, I requested ______ via NHS App/SystmOnline on ______. My nominated pharmacy is ______. Has it been processed, or is a medication review needed?Blood test / result
Hello, I had a test on ______ for ______. Are the results back, and does the doctor’s note say I need an appointment or action?Home visit
Hello, I’m requesting a home visit because the patient is housebound/too ill to attend. Symptoms are ______, started ______, and the patient can/cannot safely wait for a routine visit.Official Links After the Explanation
Weavers Medical Centre FAQ
Where is Weavers Medical Centre?
Weavers Medical is at Prospect House, 121 Lower Street, Kettering, Northamptonshire, NN16 8DN.
What is the phone number for Weavers Medical Centre?
The main phone number is 01536 513494.
What are Weavers Medical Centre opening hours?
Monday to Thursday are listed as 8:00am to 6:30pm. Friday is listed as 8:00am to 1:00pm and 2:00pm to 6:30pm. Weekends are closed.
Does Weavers Medical use SystmConnect?
Yes. From June 2026 the practice introduced SystmConnect as part of Total Triage, with online requests available from 7:30am Monday to Friday.
What is Eva at Weavers Medical?
Eva is the practice’s voice assistant. It answers calls on the appointment booking line, helps complete consultation forms, guides patients through SystmConnect and can help with medication ordering for patients who cannot use online services.
When should I call for a same-day appointment?
The appointment page says to call between 8am and 11am for same-day problems. Care Navigators ask questions and may arrange clinician callback or another appropriate route.
How do I request a routine appointment?
Use an online consultation form, call 01536 513494 after 11am Monday to Friday, or ask at reception. The practice says requests are reviewed and answered within 10 working days with advice or an appointment.
How do I order repeat prescriptions?
Use the NHS App or SystmOnline. Allow 48 hours excluding weekends and bank holidays for processing.
Does Weavers Medical offer routine blood tests at the main site?
The blood-test page says routine blood-testing appointments are not offered at the Weavers Medical main site. It directs patients to Kettering General Hospital and other booking routes, with limited routine blood-test appointments at the Mawsley branch for Mawsley and surrounding village patients.
How do I request a home visit?
If possible, telephone reception before 10:30am. Home visits are for patients who are housebound or too ill to visit the practice, and the GP decides whether a visit is needed and how urgent it is.
Who are the doctors at Weavers Medical Centre?
The official doctors page lists GP partners Dr Jonathan Sansome, Dr Raffaella Poggi and Dr Stuart Pavey, plus a wider team of salaried GPs and a GP registrar.
What is the CQC rating for Weavers Medical?
CQC lists Dr Sansome and Partners, also known as Weavers Medical, as Overall: Good.