Sheffield GP Route Hub
Use this page to choose the right Porter Brook route fast: SystmConnect, urgent GP help, routine appointments, doctors, prescriptions, NHS App, student registration, Hallam Medical Centre, test results, home visits, parking, accessibility, complaints or 111/999.
Choose the Right Porter Brook Route First
| Need | Use this first | Exact official detail | Avoid this mistake |
|---|---|---|---|
| Routine GP request | SystmConnect / appointment request form | Routine requests can use the online form Monday-Friday, 8am-6:30pm. | Do not phone repeatedly for routine form-style requests if online access is possible. |
| Urgent acute appointment | Phone 0114 263 6100 | The practice says urgent acute issues should continue to be telephoned through. | Do not use routine online request if the issue needs same-day urgent triage. |
| Medication or admin request | SystmConnect | From 1 October 2025, SystmConnect is used for routine, medication and administrative requests. | Do not send repeat prescription requests by email. |
| Repeat prescription | NHS account, NHS App, SystmOnline or prescription request route | Requests can take up to 48 hours to process; pharmacy collection is usually 2 working days after ordering. | Do not leave medicines until Friday afternoon or before a bank holiday. |
| Current Sheffield Hallam student | Hallam Medical Centre route | Hallam registration is only available to current Sheffield Hallam University students. | Do not use the Hallam student route if you are not a current SHU student. |
| Home visit | Phone before 10am where possible | Home visits are for housebound patients; the practice will phone first to understand the need. | Do not request a home visit only for convenience or transport difficulty. |
| Closed and urgent | NHS 111 | NHS 111 online is for people aged 5+; call 111 for children under 5. | Do not wait until morning if symptoms cannot safely wait. |
| Life-threatening emergency | 999 | Use 999 for a medical or mental-health emergency where life is at risk. | Do not use SystmConnect, NHS App or reception first. |
SystmConnect: New Online Route from October 2025
What it is for
SystmConnect is for routine, medication and administrative requests, including non-urgent health concerns, reviews, medication reviews, non-repeat requests and admin letters/forms.
How to access
The forms are integrated into the practice website and can also be accessed via the NHS App. An account is not required, but NHS login or SystmOnline can pre-fill details.
If you cannot use online
Reception staff can help complete a form on your behalf or guide you to the right service if online access is difficult.
Urgent and Routine Appointments
| Appointment task | Official route | What happens next | User tip |
|---|---|---|---|
| Urgent appointment | Phone 0114 263 6100 Monday-Friday when open. | The team asks what you need help with and chooses the most suitable clinician. | Call early and be clear about one main issue. |
| Routine appointment | Appointment request form Monday-Friday, 8am-6:30pm. | The practice says it will respond within opening times / within 1 working day on Hallam appointment pages. | Include preferred contact method and availability. |
| Appointment type | Phone, face-to-face, text or email may be offered. | Remote options can sometimes help sooner. | Tell them if video/text/email is easier. |
| Cancel appointment | NHS account, booking-link text, CANCEL text, phone or reception. | Phone if appointment is less than 24 hours away. | Cancel quickly so another patient can use the slot. |
| Extended access | Porter Brook site offers early/late extended appointments. | 7am-10am Monday, Wednesday, Thursday and Friday; 5pm-8pm Wednesday. | Ask if remote or face-to-face extended appointment is suitable. |
| External hub | May be offered outside core hours. | Doctors, advanced care practitioners, nurses, nurse associates, HCAs, physiotherapists and pharmacists may be available. | Check location before travelling. |
Porter Brook, Hallam and Out-of-Hours Help
| Service/site | Hours / route | Patient action |
|---|---|---|
| Porter Brook Medical Centre | Monday-Friday, 8am-6:30pm; weekends closed. | Use this as the main GP surgery route for registered Porter Brook patients. |
| Hallam Medical Centre | Monday-Friday, 8:30am-5pm; weekends closed. | For current Sheffield Hallam University students using the Hallam route. |
| Hallam reception phone help | Reception team can be contacted on 0114 263 6100 from 8:30am-6:30pm. | Check appointment site because some appointments may be at Porter Brook. |
| When practice is closed | Call daytime number; it may route to Primary Care Sheffield or NHS 111 instructions. | Use NHS 111 if urgent but not an emergency. |
| Primary Care Sheffield call coverage | 8am-8:30am and 6pm-6:30pm noted on contact page. | Follow the call-routing instructions if phoning near edges of opening hours. |
| Sheffield NHS Walk-In Centre | City GP Health Centre on Broad Lane, open 8am-10pm daily. | For suitable minor illness, emergency contraception, sexual health/contraception advice and health advice. |
| Sheffield Minor Injuries Unit | Royal Hallamshire Hospital, Glossop Road. | Adults with injuries such as sprains, cuts and grazes. |
Porter Brook Doctors and Practice Team
GP partners listed
The official team page lists GP Partners Dr Jon Keel, Dr Julie Endacott, Dr Matthew Lambert, Dr Kirsty Goddard and Dr Patrick Conwill.
Salaried GPs listed
Salaried GPs listed include Dr Lindsey Thomas, Dr Caroline Diacon, Dr Alyson Evans and Dr Terry Hudsen. The wider team also includes doctors, nurses, healthcare assistants, pharmacists, physiotherapists and care coordinators.
Register with Porter Brook Medical Centre
Check catchment first
Use the official registration page and NHS GP finder route to check whether Porter Brook is the right practice for your address.
Use online or paper registration
The practice provides registration route options and says you can also visit reception when open to collect a paper form.
Complete the questionnaire
New patients are asked to fill in a questionnaire about past illnesses and medication because records may take time to arrive.
ID/address can help but is not required
The Safe Surgery statement says everyone in the UK has the right to free GP care, and immigration status or nationality do not matter.
Temporary patient route
If away from home and ill, emergency treatment can be offered for 14 days; temporary registration can last up to 3 months.
Named GP
All patients have a named accountable doctor, but you can still make appointments with any doctor or nurse at the practice.
Hallam Medical Centre: Student GP Route
Who can use Hallam route?
Hallam Medical Centre registration is only available to current Sheffield Hallam University students.
Hallam site
Hallam Medical Centre is listed at Level 1, Surrey Building, 37-104 Pond Street, Sheffield, S1 1WB.
Going home for holidays
The student update page recommends temporary registration with a surgery near where you spend holidays if needed.
Repeat Prescriptions: NHS App, SystmOnline and 48-Hour Processing
| Prescription task | Best route | Official detail | Practical tip |
|---|---|---|---|
| Routine repeat | NHS account, NHS App or SystmOnline. | These accounts show repeat medicine and dosage so you can choose what you need. | Order before you run low. |
| Processing time | Allow enough time. | Requests can take up to 48 hours to process. | Add extra time around weekends/bank holidays. |
| Pharmacy collection | Nominated pharmacy. | You can usually collect from the pharmacy 2 working days after ordering. | Check pharmacy stock separately. |
| Prescription line | 0114 263 6100, option 2. | Listed as 10am-12pm and 2pm-4pm, Monday-Friday. | Use for prescription queries, not urgent emergencies. |
| Email requests | Not accepted. | The practice says repeat prescription requests are not taken by email. | Use NHS App/SystmOnline/form/line instead. |
| Old medicines | Return to pharmacy or surgery. | Do not put medicines in household bin or flush them down toilet. | Keep medication disposal safe. |
NHS App and Medical Records
NHS App can help with
Repeat prescriptions, appointments, health information, secure record access, NHS number and NHS COVID Pass.
Summary Care Record
The practice explains that registered patients usually have a Summary Care Record unless they opted out; it includes medicines, allergies and previous reactions.
GP2GP transfer
GP2GP transfers records securely between old and new practices when you change GP surgery.
Test Results: What to Expect
If action is needed
The contact page says if test results show you need more tests or treatment, the practice will contact you.
Doctor review first
Once a doctor has reviewed your results, you can use the practice’s test-result route to check them.
Hospital tests
If a hospital specialist requested the test, ask the hospital team how results will be shared and followed up.
Home Visits: Housebound Patients Only
Who it is for
If you are housebound and need an appointment, the practice says it will do a home visit.
Call before 10am
The appointment page says it is helpful to phone before 10am to request a home visit.
Phone review first
The practice says it will phone first to understand what you need before arranging the visit.
Pharmacy First and Medication Questions
Pharmacist advice
Pharmacists can answer medicine questions and advise on coughs, colds, sore throats, tummy trouble, aches and pains.
Pharmacy First
Pharmacists may be able to offer treatment and prescription medicine for some conditions without you seeing a GP.
Private room
Most pharmacies have a private consultation room, and many are open late or at weekends.
Parking and Accessibility
| Need | Porter Brook detail | Patient action |
|---|---|---|
| Porter Brook parking | Patient parking at the front; three spaces, two disabled. | Arrive early; on-street payable parking is available. |
| Hallam site transport | City centre based with good public transport links. | Check exact location before travel. |
| Disabled access | Main-door access, ramp access at all sites and levels, wheelchair available at surgery. | Tell reception if you need help before your appointment. |
| Hearing support | Induction loop on both floors of Porter Brook and at Hallam. | Ask reception for portable induction loop if needed. |
| BSL | BSL translation service is available. | Request in advance where possible. |
| Waiting-room hearing difficulty | The practice can set an alert and personally collect you from waiting room. | Tell reception so the alert can be added. |
Complaints, Feedback and Patient Group
Feedback options
The practice lists Management Team contact, Friends and Family Test, Care Opinion, Patient Representative Group, Google review and annual GP Patient Survey.
Complaint route
Complaints can be made to the Practice Management Team or in writing to 9 Sunderland Street, Sheffield, S11 8HN.
Response process
The complaints page says complaints are acknowledged within three working days and a timeframe for response is agreed.
Non-NHS Services, Referrals and Travel Health
| Service | Official detail | Action |
|---|---|---|
| Private / non-NHS work | Examples include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness-to-travel certificates, private prescriptions and passport signing. | Ask about fee and turnaround before submitting forms. |
| Referrals | If referred to hospital, you will be involved where possible in the hospital/specialist decision. | Use My Planned Care for referral status where relevant. |
| Vasectomy referral | Practice page points to PCS route for self-referral. | Use PCS patient care/vasectomy route instead of asking GP to start everything. |
| Young adult health | If aged 14+, you can attend appointments on your own or with a friend/parent if preferred. | Ask confidentially if you have privacy concerns. |
| Travel health | Hallam page says nurses can provide travel health advice and immunisations. | Arrange travel consultation at least 8 weeks before travel. |
| Veterans | Practice information says Porter Brook & Hallam is an accredited Veteran Friendly GP Practice. | Tell the practice if veteran status affects support needs. |
Map: Porter Brook Medical Centre Sheffield
Porter Brook Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Urgent acute appointment
Hello, I need urgent GP help today for ______. Symptoms started ______. It is getting better / worse / no change. I am not having 999 symptoms. What is the safest route today?SystmConnect routine request
My request is about ______. It has been happening since ______. I have tried ______. I need advice / appointment / medication review / admin help. I can be contacted at ______.Prescription query
Hello, I requested ______ on ______ using ______. My nominated pharmacy is ______. Is the prescription processed, and should I speak to the practice pharmacist after 10am?Hallam student registration
Hello, I am a current Sheffield Hallam University student. I want to register with Hallam Medical Centre. I live at ______ in Sheffield and need help with ______. What registration step should I complete first?Official Links After the Explanation
Porter Brook Medical Centre FAQ
Is it Porterbrook or Porter Brook Medical Centre?
The official NHS/practice name is Porter Brook Medical Centre. Many users search it as “Porterbrook Medical Centre,” but the official listing uses two words.
Where is Porter Brook Medical Centre?
Porter Brook Medical Centre is at 9 Sunderland Street, Sheffield, South Yorkshire, S11 8HN.
What is the Porter Brook Medical Centre phone number?
The main phone number is 0114 263 6100.
What are Porter Brook Medical Centre opening hours?
Porter Brook reception opening times are listed as Monday to Friday, 8am to 6:30pm. Saturday and Sunday are closed.
What is Hallam Medical Centre?
Hallam Medical Centre is the linked student-focused site for current Sheffield Hallam University students. It is at Level 1, Surrey Building, 37-104 Pond Street, Sheffield S1 1WB.
How do I book a routine appointment?
Use the appointment request form/SystmConnect Monday to Friday from 8am to 6:30pm, or phone 0114 263 6100 when the surgery is open.
How do I request an urgent appointment?
For urgent appointment requests Monday to Friday, phone 0114 263 6100. For life-threatening emergencies call 999; for urgent non-emergency help when closed use NHS 111.
What is SystmConnect used for?
From 1 October 2025, the practice uses SystmConnect for routine, medication and administrative requests. Urgent acute issues should still be phoned through.
How do I order repeat prescriptions?
Use your NHS account/NHS App, SystmOnline, repeat prescription request form, paper form, post, or the prescription line option. Repeat prescription requests are not taken by email.
How long do prescriptions take?
Requests can take up to 48 hours to process, and prescriptions can usually be collected from the pharmacy 2 working days after ordering.
Does Porter Brook Medical Centre offer home visits?
Yes, for housebound patients. The practice says it will phone first to understand the need, and it is helpful to request a home visit before 10am.
What is the CQC rating for Porter Brook Medical Centre?
CQC lists Porter Brook Medical Centre as overall Outstanding.