Join the Allum GP Route
Use this scan-first guide before registering with The Allum Medical Centre, booking a GP appointment, using eConsult, ordering repeat medication, checking test results, requesting a fit note, asking for home visits or visiting Fairlop Road.
This page is for The Allum Medical Centre in Leytonstone, London E11 1BN. It is not the similarly named Alum Rock Medical Centre in Birmingham.
Choose the Right Allum Route First
| Need | Use this first | Exact detail | Avoid this mistake |
|---|---|---|---|
| Register as a new patient | Boundary check + NHS registration form | Processing may take up to 10 working days; NHS number is helpful but not the only detail needed. | Do not register with the wrong “Alum/Allum” practice. |
| Urgent same-day GP help | Call close to 8am or attend in person at 8am | Phone 020 8539 2513; same-day requests should be made early. | Do not wait until late afternoon for a same-day issue. |
| Routine/pre-bookable GP appointment | Online request or phone | Routine appointments are released Tuesday at 12pm for the following Monday-Friday week. | Do not use emergency routes for routine issues. |
| Telephone advice | Ask by 12pm daily | Requests after 12pm are dealt with the following day. | Do not assume late requests will be same-day. |
| Repeat prescription | Online services, online form, pharmacy, in person or post | Allow 48 hours / two working days; phone requests are not accepted unless housebound. | Do not wait until medicine runs out. |
| Test results | NHS account/App, online services, phone or visit 10am-4pm | Results are available after doctor review. Bring ID if collecting documents/results. | Do not collect sensitive records without ID. |
| Home visit | Phone before 10:30am if non-urgent | Home visits are for patients who cannot reasonably attend surgery. | Do not use a home visit request as an ambulance substitute. |
| Closed / out of hours | NHS 111, urgent care centre, 999 depending on severity | 111 is for help now when it is not a life-threatening emergency. | Do not delay 999 symptoms. |
Register with Allum Medical Centre: Boundary, Form and Timing
Check the boundary first
Use the official postcode checker before completing the form. If your address is outside the practice area, registration may be rejected or delayed.
Use the NHS GP registration route
The practice directs patients to the NHS “Register with a GP surgery” route after checking the boundary.
Have your NHS number if known
The practice says it is helpful to have your NHS number. You can use the NHS service to find it if you do not know it.
Expect processing time
The official registration page says processing may take up to 10 working days.
Registration appointment may follow
If appropriate, you may be given a face-to-face registration appointment lasting about 15 minutes.
Ask about your named GP
All registered patients are allocated a named accountable GP, but you can book with any GP at the surgery and can express a preference.
Temporary Patient Help: 14 Days or Up to 3 Months
Emergency treatment
If you are ill away from home or not registered with a doctor, the practice says you can receive emergency treatment from a local GP practice for 14 days.
Temporary registration
Temporary registration can last up to 3 months, letting you stay registered with your permanent GP while using a local practice.
Not always accepted
Practices do not have to accept temporary patients, although they must offer emergency treatment when needed.
Appointments: 8am, Tuesday Noon and Telephone Advice
| Appointment type | Official detail | Best patient action |
|---|---|---|
| Urgent same-day | Call as close to 8am as possible or come to the surgery in person at 8am. | Prepare one clear sentence about the main problem, start date and urgency. |
| Telephone advice | Available with nurses or doctors up to 12pm daily. Requests after this are dealt with the following day. | Call before noon if you genuinely need advice that day. |
| Routine/pre-bookable | Released Tuesday at 12pm for the following Monday-Friday with available GPs. | Set a reminder for Tuesday noon if your issue is routine. |
| Pharmacy/self-care | Pharmacists can advise on minor concerns and over-the-counter medicines without appointment or purchase. | Use pharmacy for minor coughs, colds, sore throats, tummy trouble, aches and pains where suitable. |
| Cancel appointment | Cancel by phone, online services, online cancellation or NHS App where enabled. | Cancel early so the appointment can be offered to another patient. |
Evening, Saturday and Same Day Access Appointments
Extended hours
Evening appointments are listed Monday-Friday, 6:30pm-9:30pm. Patients must contact the practice directly to book.
Saturday appointments
Saturday appointments are listed as 9:00am-5:00pm and must be booked directly with the practice.
Same Day Access
SDA is held at Allum Medical Practice: Monday-Friday 4:00pm-9:30pm; weekends and bank holidays 10:00am-3:30pm, booked by NHS 111 or Urgent Care Centre.
Allum Medical Centre Opening Hours and Out-of-Hours Route
| Day | Listed opening | Best use | When closed |
|---|---|---|---|
| Monday | 8:00am-6:30pm | Same-day call close to 8am; routine/admin later if safe. | Use 111 if urgent but not emergency. |
| Tuesday | 8:00am-6:30pm | Routine appointments release at 12pm. | 999 for emergencies. |
| Wednesday | 8:00am-6:30pm | Prescription, test result or follow-up query. | 111 for non-emergency urgent help. |
| Thursday | 8:00am-6:30pm | Telephone advice before 12pm if needed. | Urgent care centre if same-day attention is needed. |
| Friday | 8:00am-6:30pm | Sort medicines before weekend. | Do not wait if symptoms worsen. |
| Saturday/Sunday | Closed | Use pre-booked extended/SDA routes only if arranged. | NHS 111 / urgent care / 999 based on severity. |
Repeat Prescriptions: 48 Hours, No Phone Requests and Pharmacy Nomination
Processing time
Allow 48 hours / two working days for repeat prescription requests.
No phone repeats
Repeat prescriptions are not accepted over the phone unless the patient is housebound.
Online easiest
The practice says online services are the easiest way to order repeat medicines.
Nominate pharmacy
Online prescriptions can be sent electronically to a pharmacy of your choice.
| Order method | What to include | Important warning |
|---|---|---|
| Online services | Medicine name, strength, quantity and chosen pharmacy. | Check the correct medicine before submitting. |
| Online repeat prescription form | Use if not registered with online services; no account required. | Still allow processing time. |
| Pharmacy ordering/collection | Ask your chosen pharmacy if it can order/collect from the practice. | GP approval and pharmacy dispensing are separate steps. |
| In person | Right-hand half of previous prescription or handwritten request with patient name, date of birth and medication. | Do not submit unclear medication names. |
| By post | Prescription slip/written request; include stamped addressed envelope if needed. | Allow at least 7 days if requesting by post. |
Test Results, Samples and Document Collection
Bring ID
If collecting letters, reports or results, bring ID such as passport or driving licence. The practice must verify identity before handing over sensitive data.
Samples by noon
Urine or stool samples should be dropped off before 12pm Monday-Friday. The practice says samples cannot be stored over the weekend.
View after review
After a doctor reviews results, you can view them in your NHS account/App, online services, or phone/visit between 10am-4pm.
Fit Notes and Sick Notes: 7-Day Rule
| Situation | Correct route | What to do |
|---|---|---|
| Off sick 7 days or less | Self-certification | Your employer may ask you to complete an SC2/self-certification form. |
| More than 7 days | Fit note request | Use the practice sick-note route / eConsult after more than 7 days in a row, including weekends and bank holidays. |
| Hospital treated you | GP or hospital doctor | Ask the treating hospital team if they should issue it. |
| Urgent medical problem plus sick note | Medical route first | Do not make the certificate the first issue if symptoms need urgent help. |
Home Visits: When They Are Appropriate
Only if unable to attend
Home visits are reserved for patients who cannot reasonably be expected to attend the surgery.
Non-urgent visit
Phone before 10:30am Monday-Friday for non-urgent home visit requests.
Urgent visit
Phone as early as possible in the day for urgent home-visit queries. Use 999 if it is an emergency.
Clinics and Services: What to Mention When Booking
| Service area | Official detail found | Booking tip |
|---|---|---|
| Nurse clinics | Asthma/COPD, dressings, NHS Health Checks 40-74, phlebotomy and smears are listed. | Tell reception the exact reason so you are placed in the correct clinic. |
| Sexual health services | NHS directory lists free sexual health services for Waltham Forest residents registered at this practice, including STI/HIV/syphilis testing and LARC services. | Check current eligibility and availability before visiting. |
| Travel vaccines | Initial travel appointment should be as early as possible, at least 6 weeks before travel; second appointment at least 2 weeks before travel. | Some travel vaccines are private/non-NHS and may incur charges. |
| Phlebotomy | Extended-access appointment types include phlebotomy clinics. | Ask whether the test is at Allum, hospital, hub or another site. |
Accessibility, Parking and Communication Help
Building access
Official contact details list step-free access, wheelchair access, disabled WC, disabled parking and car/cycle parking.
Hearing support
The practice lists induction loop and text relay. It says BSL interpreter support can be arranged if you contact before visiting.
Accessible formats
You can request information in formats such as accessible PDF, large print, easy read, audio recording or braille; the practice says it will consider requests and respond within 30 working days.
Complaints, Reviews and Patient Participation
Reviews
Use NHS, CQC and the official Friends & Family Test page for context. Do not rely only on third-party star ratings.
Complaints/praise
The official complaints policy says to telephone or write to the Governance Lead. Complaints are investigated and a reply will be provided.
Patient Participation Group
The practice has a Patient Participation Group for constructive discussion and patient suggestions about services and health education.
Do Not Confuse Allum Medical Centre with Alum Rock Medical Centre
Map: The Allum Medical Centre, Leytonstone
Use the map for route planning to Fairlop Road. Before travelling, check whether your task can be handled by eConsult, NHS App, online services, phone, pharmacy or NHS 111.
Allum GP Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Registering
Hello, I want to register with The Allum Medical Centre. My postcode is ______. Can you confirm the boundary check, the NHS registration form route, and whether I need a registration appointment?Urgent same-day help
Hello, I am registered / trying to register with Allum. My main problem is ______. It started ______. It is getting better / worse / staying the same. I need help today. What is the safest route?Prescription query
Hello, I requested ______ on ______ through ______. My nominated pharmacy is ______. I have ______ days left. Has it been processed, or is a medication review needed?Test results
Hello, I had a test on ______. I can see / cannot see the result in my NHS App or online services. Has a doctor reviewed it, and is any action needed?Official Links After the Explanation
Allum Medical Centre FAQ
Where is The Allum Medical Centre?
The Allum Medical Centre / The Allum Practice is at Fairlop Road, Leytonstone, London, E11 1BN.
What is the Allum Medical Centre phone number?
The main telephone number is 020 8539 2513.
How do I register with Allum Medical Centre?
Check you live inside the practice boundary, then use the official NHS registration form route linked from the practice registration page. It is helpful to have your NHS number if known.
How long does new patient registration take?
The practice says registration may take up to 10 working days to process. If appropriate, you may then be given a registration appointment lasting about 15 minutes face-to-face.
Can I register as a temporary patient?
You can receive emergency treatment for 14 days if ill away from home or not registered. Temporary registration can last up to 3 months, but practices do not have to accept temporary patients except for emergency treatment obligations.
What are Allum Medical Centre opening hours?
The practice lists Monday to Friday as 8:00am to 6:30pm and Saturday/Sunday as closed. Check the official page for bank holidays and closures.
How do I get a same-day appointment?
For urgent and same-day appointments, call as close to 8am as possible or come to the surgery in person at 8am. Phone 020 8539 2513.
When are routine appointments released?
The practice says routine and pre-bookable appointments are released on Tuesday at 12pm noon for the following Monday to Friday with available GPs.
How do I order repeat prescriptions?
Use online services, the online repeat prescription form, your pharmacy, in person or post. Allow 48 hours / two working days. Repeat prescriptions are not accepted by phone unless the patient is housebound.
How do I get test results?
After doctor review, results may be viewed in your NHS account/App, online services, or by phoning 020 8539 2513 or visiting between 10am and 4pm. Bring ID if collecting documents or results.
How do I request a fit note?
If you are off work for 7 days or less, self-certification usually applies. If you are off sick for more than 7 days in a row, request a fit note through the practice sick-note/eConsult route.
Is The Allum Medical Centre the same as Alum Rock Medical Centre?
No. The Allum Medical Centre is in Leytonstone, London E11 1BN. Alum Rock Medical Centre is a different GP practice in Birmingham.