Book Robin Lane GP Help Online
Use this scan-first guide to choose the correct Robin Lane route: PATCHS online request, phone, NHS App, SystmOnline, repeat prescriptions, test results, fit notes, home visits, pharmacy, registration, 111 or 999.
Key correction: Robin Lane’s online GP route is PATCHS. The practice says PATCHS replaced the previous E-Consult system and is for non-urgent medical or admin requests.
Choose the Right Robin Lane Route First
| Need | Use this first | Exact Robin Lane detail | Do not use |
|---|---|---|---|
| Non-urgent medical request | PATCHS | Available 07:00-12:00 Monday-Friday. It asks simple questions and sends your request to the practice. | Do not use for emergency symptoms. |
| Admin request | PATCHS | Can be used for admin requests such as fit notes and contacting the practice online. | Do not send patient requests by email. |
| Urgent appointment today | Phone 0113 257 6787 | Phone Monday-Friday from 8am; appointments are released at 8am. | Do not wait for PATCHS if you need same-day help. |
| Routine appointment | Online, phone or reception | Online requests are answered within 48 working hours. | Do not expect instant routine response. |
| Repeat prescription | NHS App, NHS account, SystmOnline, Airmid or PATCHS | Pharmacy collection is usually 3-5 working days after ordering. | No repeat prescription requests by phone or email. |
| Test results | NHS App / Airmid / SystmOnline, then phone from 10am | Reception cannot medically interpret results. | Do not ask Robin Lane for hospital-requested results. |
| Fit note | Online request, phone or visit from 10am | Needed if off sick more than 7 days; 7 days or less is self-certification. | Do not request GP evidence for ≤7 days unless employer accepts private rules. |
| Practice closed | NHS 111 | Use NHS 111 online for age 5+ or call 111, especially for children under 5. | Do not wait until morning if urgent. |
Book GP Help Online with PATCHS
What PATCHS is
PATCHS is Robin Lane’s non-urgent online consultation service. It replaced the older E-Consult system.
When it opens
Robin Lane says PATCHS is available between 07:00 and 12:00 Monday-Friday.
What happens next
Your answers go to the GP practice. Response may be by PATCHS message, phone, video, or face-to-face appointment if needed.
Register or sign in
Use the practice PATCHS link or open through the NHS App where supported.
Choose the right request type
Pick medical, admin, fit note, medication or advice route. Keep one patient and one problem per request.
Answer clearly
Add symptom start date, severity, medicine names, allergies, photos only if requested, and what help you need.
Watch for the reply
Keep your phone available. Robin Lane may respond by message, phone call or appointment offer.
Urgent and Routine Appointments
| Appointment type | How to request | Robin Lane detail | What to say |
|---|---|---|---|
| Urgent today | Phone or visit surgery | Phone from 8am to 6:30pm; appointments released at 8am. | “I need same-day help for [problem]. Symptoms started [date].” |
| Routine request | PATCHS, phone or reception | Online routine request response target: within 48 working hours. | “This is routine and safe to wait. I need help with…” |
| Telephone consultation | Practice triage decides | Robin Lane may offer telephone or face-to-face consultations. | Keep your phone available and answer unknown/private numbers. |
| Face-to-face visit | Offered when needed | May be at the surgery or another service if more suitable. | Bring medicine list, photos, readings, forms or hospital letters. |
| Change/cancel appointment | NHS account/NHS App or phone | Use NHS account or call between 8am and 6:30pm. | Cancel early so another patient can use the slot. |
| Late arrival | Reception decision | The practice says late patients may be asked to re-book. | Phone if delayed and do not assume you can still be seen. |
Opening Hours, Phone and Out-of-Hours
Main phone
0113 257 6787. Use for urgent same-day appointment help, cancellation, home visit request and access support.
Practice hours
Official homepage lists Monday-Friday 8:00am-6:30pm, with 7:30pm on Thursdays.
When closed
Use NHS 111 online for age 5+ or call 111. Call 999 for medical or mental-health emergency.
Repeat Prescriptions: Order, Wait Time and Pharmacy
Order online
Use NHS account/NHS App, SystmOnline, Airmid or PATCHS.
Paper request
You can bring the paper form to the surgery between 8am and 6:30pm.
No phone/email repeats
Robin Lane says repeat prescription requests are not taken over the phone or email.
| Prescription issue | Best fix | Prepare |
|---|---|---|
| Need routine repeat | Order through NHS App / SystmOnline / Airmid / PATCHS. | Medicine name, dose, quantity, nominated pharmacy. |
| Need collection | Practice says pharmacy collection is usually 3-5 working days after ordering. | Request date and pharmacy name. |
| Want different pharmacy | Change nominated pharmacy in the app, GP practice or pharmacy. | New pharmacy name and address. |
| Medicine question | Ask local pharmacist for medicine use, side effects and over-the-counter choices. | Medication box/photo, symptoms, allergies. |
NHS App, SystmOnline, Airmid and Medical Records
SystmOnline setup
Robin Lane says to call into the practice with photo ID, or phone so identity can be confirmed with patient-specific questions.
NHS App or Airmid
The apps use security questions and link with the practice for supported appointment, prescription and record access.
Full record access
Online record access can show future GP notes, test results and saved letters for patients over 16 with an online account.
Test Results: What to Check Before Calling
| Result question | Robin Lane route | Important warning |
|---|---|---|
| Routine GP test result | NHS account/NHS App, Airmid/SystmOnline, phone or visit from 10am-6:30pm. | Reception staff cannot interpret medical meaning. |
| Doctor reviewed result | Once reviewed, you can view online where enabled. | If more tests or treatment are needed, the practice says it will contact you. |
| Hospital or clinic test | Contact the hospital or clinic that requested it. | Robin Lane says it cannot action tests requested by other clinicians outside the practice. |
| Want explanation | Complete online request or call 0113 257 6787 between 10am and 6:30pm. | Do not rely only on abnormal/normal labels in the app if symptoms are worsening. |
Fit Notes and Sick Notes
7 days or less
Your employer should not ask for GP medical evidence. Use self-certification when you return to work.
More than 7 days
Request a fit note online, or phone/visit the surgery from 10am to 6:30pm.
Hospital care
If hospital or clinic treated you, ask that service if they should issue the certificate or documentation.
Home Visits
Who it is for
Robin Lane says home visits are for housebound patients who need an appointment and are suitable after triage.
Call before 10am
It is helpful to phone before 10am for a home visit request.
Expect a call first
The practice may call before the visit to understand needs in detail.
Register as a Patient at Robin Lane
Check you are choosing the correct practice
Robin Lane Health and Wellbeing Centre is the Pudsey GP practice at Robin Lane, LS28 7DE.
Use online registration or reception
The practice says you can register online or collect a paper form from reception between 10am and 6pm.
Have your NHS number if possible
It is helpful, but you can use NHS.uk to find your NHS number if you do not know it.
Set up online access
NHS App, Airmid and SystmOnline can help with prescriptions, appointments and records where enabled.
Proxy Access and Child Online Access
| Access need | Robin Lane detail | Practical action |
|---|---|---|
| Help someone else | Proxy access can be set up if both people are registered with the practice. | Collect a consent form from reception between 10am and 6:30pm. |
| Linked profiles | Once proxy access is set up, you can access the other person’s profile through NHS App or website. | Use the proper linked-profile route, not password sharing. |
| Child turns 13 | Parent online access is automatically removed because of Gillick Competency. | The child can consent to reactivation after clinician assessment. |
| Child manages access | The practice can provide login details if the child wants to manage their own online access at 13. | Contact the practice for assessment and setup. |
Robin Lane Pharmacy and Pharmacy Help
Nearby pharmacy
NHS lists Robin Lane – The Pharmacist at Robin Lane Medical Centre, Robin Lane, Pudsey, Leeds, LS28 7BR.
Services listed
NHS pharmacy profile lists prescription, contraception, healthy living, screening/test and vaccination services.
Medicine questions
Robin Lane’s prescription page says local pharmacists can answer questions about medicines and over-the-counter options.
CQC, Reviews and Quality Context
CQC rating
CQC lists Robin Lane Health and Wellbeing Centre, also known as Robin Lane Medical Centre, as Overall: Outstanding.
How to use ratings
Use ratings as context, not a replacement for live opening hours, PATCHS availability, appointment triage or urgent-care advice.
Feedback route
The practice homepage invites feedback and links to feedback options. Use official channels for corrections or complaints.
Email, Complaints and What Not to Send
Patient requests by email
The registration page says the practice is unable to accept requests or information from patients by email. Use PATCHS, phone, NHS App or reception route instead.
PPG contact
The feedback page lists robinlane.ppg@outlook.com for patients who want to take part in the Patient Participation Group. Do not use this for symptoms, appointments, prescriptions or test results.
Map: Robin Lane Medical Centre Pudsey
Robin Lane Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Urgent same-day appointment
Hello, I’m registered at Robin Lane. I need urgent same-day help for ______. Symptoms started ______. I am not having 999 symptoms. What is the safest route today?PATCHS request
I need help with ______. It started on ______. My main concern is ______. I take ______ and I am allergic to ______. I can be contacted on ______.Prescription query
Hello, I ordered ______ on ______ through ______. My nominated pharmacy is ______. Has it been approved and sent, or is anything missing?Test result question
Hello, I had a test on ______ requested by ______. I can/cannot see it in the NHS App. Do I need to contact Robin Lane, or the hospital/clinic that requested it?Official Links After the Explanation
Robin Lane Medical Centre FAQ
What is Robin Lane Medical Centre called officially?
The official practice name is Robin Lane Health and Wellbeing Centre. CQC also lists it as also known as Robin Lane Medical Centre.
Where is Robin Lane Medical Centre?
It is at Robin Lane, Pudsey, West Yorkshire, LS28 7DE.
What is the phone number for Robin Lane Medical Centre?
The official practice phone number is 0113 257 6787.
How do I book a GP appointment online?
Use the official PATCHS route for non-urgent medical or admin requests. PATCHS is available 07:00-12:00 Monday to Friday.
Did PATCHS replace E-Consult?
Yes. Robin Lane’s PATCHS introduction says PATCHS replaced the previous E-Consult system.
How do I get an urgent appointment today?
Phone 0113 257 6787 from 8am Monday to Friday, or visit the surgery and speak with a Care Navigator during opening hours. Use 999 for emergencies.
How long does a routine online request take?
The appointments page says routine online requests are responded to within 48 working hours.
How do I order repeat prescriptions?
Use NHS account/NHS App, SystmOnline, Airmid or PATCHS. Robin Lane says repeat prescription requests are not taken by phone or email.
When can I collect my prescription?
The practice says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering.
How do I check test results?
Use NHS App/NHS account, Airmid/SystmOnline, or phone/visit between 10am and 6:30pm after a doctor has reviewed the result.
How do I request a fit note?
If you have been off sick more than 7 days, request a fit note online, by phone or by visiting from 10am to 6:30pm. For 7 days or less, self-certification normally applies.
Can I email Robin Lane for appointments or prescriptions?
The registration page says the practice is unable to accept requests or information from patients via email. Use PATCHS, phone, NHS App, SystmOnline, Airmid or reception instead.