Choose the Right Danebridge Route
Use this guide before calling, sending an online request, ordering medication, checking test results, asking for a fit note, booking a home visit, registering, or going to the wrong site.
Important search correction: people search “Danebridge eConsult,” but the official practice route is the Digital Front Door / PACO GP. Start from the official Danebridge website, not a random eConsult result.
Choose the Right Danebridge Route First
Most users do not need a long description. They need the correct route for one task. Use this table before phoning or sending an online form.
| Need today | Use this first | Exact Danebridge detail | Do not do this |
|---|---|---|---|
| Routine GP/admin request | Digital Front Door / PACO GP | Complete the triage form from the official Danebridge homepage. | Do not search a random “eConsult Danebridge” result. |
| Cannot use online forms | Phone 01606 544544 | Reception can help complete the same triage form with you over the phone. | Do not skip care because you are not digitally enabled. |
| Urgent same-day GP issue | Digital triage or phone support | Duty team reviews requests and contacts patients by the end of the next working day; urgent needs are prioritised by medical need. | Do not demand a walk-in GP slot at reception unless exceptional circumstances apply. |
| Life-threatening symptoms | 999 / A&E | Chest pain or shortness of breath is highlighted as emergency route on the official site. | Do not use online triage or email. |
| Practice closed, urgent not 999 | NHS 111 | NHS 111 is available 24/7, 365 days a year, free from landlines and mobiles. | Do not wait for surgery reopening if help is needed fast. |
| Repeat prescription | NHS App, in person, email or post | Processing takes 3 working days, plus pharmacy dispensing time. | Do not phone for routine repeat prescriptions. |
| Test results | NHS App or phone option 3 | Call 01606 544544 option 3, ideally 3pm-5pm, after results have been reviewed. | Do not ask someone else to call unless they are authorised. |
| Home visit | Phone 01606 544555 before 10am if possible | For housebound/elderly patients too ill to attend surgery. | Do not use home visit as an ambulance substitute. |
Danebridge Medical Centre vs Kingsmead Surgery
| Site | Address | Phone / email | Opening hours listed | Use this for |
|---|---|---|---|---|
| Danebridge Medical Centre | 29 London Road, Northwich, Cheshire, CW9 5HR | 01606 544544 danebridge.surgery@nhs.net | Mon-Tue 8am-7pm; Wed-Fri 8am-6:30pm; Saturday closed. | Main Northwich Danebridge site, GP services, official correspondence and CQC listing. |
| Kingsmead Surgery | 2 Kingsmead Square, Regency Way, Northwich, Cheshire, CW9 8UW | 01606 544544 danebridge.surgery@nhs.net | Mon-Fri 8am-6:30pm; Saturday and Sunday closed. | Second practice location. Check appointment letter/text before attending. |
Danebridge eConsult Search? Use the Official Digital Front Door
Official route
The practice homepage says to access its Digital Front Door and that PACO GP will help route your request.
What to write
One patient, one main problem, symptom start date, urgency, medicines, allergies and when you can answer a call.
No internet?
Call 01606 544544. Danebridge says the reception team can complete the same health form with you by telephone.
Danebridge Opening Hours and Out-of-Hours Route
| Day | Danebridge Medical Centre | Kingsmead Surgery | Practical patient note |
|---|---|---|---|
| Monday | 8:00am-7:00pm | 8:00am-6:30pm | Danebridge has later opening listed. |
| Tuesday | 8:00am-7:00pm | 8:00am-6:30pm | Use the official appointment route; do not assume walk-in access. |
| Wednesday | 8:00am-6:30pm | 8:00am-6:30pm | Standard weekday closing. |
| Thursday | 8:00am-6:30pm | 8:00am-6:30pm | Good day to chase routine admin before Friday pressure. |
| Friday | 8:00am-6:30pm | 8:00am-6:30pm | Order medication early before weekend and bank holidays. |
| Saturday | Closed | Closed | Use NHS 111 if urgent and not 999. |
| Sunday | Use out-of-hours route when closed | Closed | Use NHS 111 for urgent non-emergency help. |
Appointments: Danebridge Triage-First Workflow
Start with Digital Front Door
For appointment requests or queries, use the official homepage digital route and complete the triage form.
If you cannot go online, phone
Call 01606 544544. A team member can help complete the triage form with you.
Duty team reviews
Requests are reviewed by the duty team. Danebridge says you will be contacted by the end of the next working day.
Plan may vary
The plan may include tests, referral, treatment, telephone consultation, face-to-face appointment or another clinician.
Telephone consultation timing
The practice may not give an exact call time, but can indicate morning or afternoon. Keep your phone line clear.
Clinical team is wider than GPs
Doctors, Advanced Nurse Practitioners, Emergency Care Practitioners, Musculoskeletal Practitioners, Pharmacists, Pharmacy Technicians, General Practice Assistants and Practice Nurses may support care.
Home Visits: When to Call 01606 544555
Who it is for
Housebound or elderly patients who are too ill to come to the surgery.
When to call
Telephone 01606 544555 before 10:00am if possible.
Why surgery is preferred
The practice says consulting rooms usually have better examination and treatment facilities than a home visit.
Repeat Prescriptions: 3 Working Days, No Phone Requests
| Route | Danebridge requirement | Processing note | Best use |
|---|---|---|---|
| NHS App | Register and use the online prescription service. | Allow 3 working days plus pharmacy dispensing time. | Best for routine repeat medicine where your account is active. |
| Email danebridgeprescriptions@nhs.net. | Include name, DOB, address, contact number and items required. | Useful when online account is not available. | |
| In person | Use the medication list attached to your paper prescription. | Post it in the prescription letterbox. | Useful for patients who prefer paper requests. |
| Letter/post | Post the re-order form. | Ready after 3 working days; include stamped addressed envelope if return is needed. | Allow extra time for postal delays. |
| Telephone | Not accepted for routine repeat prescription requests. | Danebridge says telephone repeats create too many potential mistakes. | Use only if you need urgent safety advice, not routine ordering. |
Test Results, Blood Tests and Confidentiality
How to check
Use the NHS App, or call 01606 544544 option 3 for test results.
Best call time
Danebridge asks patients to enquire between 3:00pm and 5:00pm to avoid busy times.
Confidentiality
Results are given only to the patient, or parent/guardian if under 16. Do not ask someone else to call unless authorised.
NHS App, Online Services and GP Record Access
NHS App
Danebridge says the NHS App can help check symptoms, book appointments, order repeat prescriptions and view GP medical record information where enabled.
Age and setup
The practice says NHS App use requires age 13+ and registration with a GP surgery in England.
Future record access
Patients over 16 with an online account may automatically see future information added to the GP record.
Fit Notes: Danebridge Page vs Current NHS Guidance
This is a useful example where patients should not rely on one outdated-looking snippet. Danebridge’s sickness-certificate page mentions 28 days, but current NHS and GOV.UK guidance says you do not need a fit note if you cannot work for 7 calendar days or less. If your employer or the practice gives different instructions, ask them to confirm the current route.
| Situation | Best current action | Practical note |
|---|---|---|
| Off work 7 calendar days or less | Self-certification usually applies. | Your employer may ask you to complete its self-certification process. |
| More than 7 calendar days | Request a fit note through the practice route. | Weekends and bank holidays count in the 7 days. |
| Hospital treated you | Ask the hospital team for a certificate if appropriate. | Do not assume the GP has the full hospital information yet. |
| Employer asks early | Ask whether a private certificate is required. | Non-NHS private certificates may attract a fee. |
Registering as a Patient at Danebridge
Use the official registration route
Danebridge says new patients are asked to complete a patient questionnaire.
Bring identity and address proof
The registration page says patients will be asked for photo ID and confirmation of address.
Prepare medical history
The questionnaire gives doctors background information about past and present medical history.
New patient check-up
Patients may be invited to book an appointment with a practice nurse for a new patient check-up.
Clinics, Staff and Services Patients Search For
Chronic disease clinics
Practice nursing clinics include support for conditions such as hypertension, asthma, COPD, diabetes and coronary heart disease.
Mixed clinical team
Appointments may be with doctors, nurses, advanced practitioners, pharmacists, MSK practitioners or other trained team members.
Large practice context
Danebridge describes itself as one of the North West’s largest medical practices, serving nearly 25,000 people across two locations.
Access, Parking, Interpreters and Visit Support
| Need | What to check | Patient action |
|---|---|---|
| Wrong site risk | Danebridge and Kingsmead both operate under the same practice. | Check your appointment text or letter before travelling. |
| Mobility/access needs | The access statement says Danebridge and Kingsmead are accessible to those with access requirements. | Call ahead if you need parking, ramp, wheelchair, room access or extra support. |
| Chaperone | The practice policy says patients have the right to a chaperone during appointments. | Ask before or during the consultation if you want one present. |
| Record privacy | Online record access can show sensitive information. | Do not share passwords or codes with unauthorised helpers. |
| Smoke-free site | Danebridge policy says sites are non-smoking, including immediately in front of entrances. | Do not smoke near entrances while waiting. |
Complaints, Comments, Suggestions and Email Routes
First step
Danebridge asks dissatisfied patients to speak to Lindsey Stott, Patient Services Manager, in the first instance.
Acknowledgement
If a written complaint is made, the practice says it will send written acknowledgement within 3 working days.
Practice complaint email
The complaints page lists cmicb-cheshire.danebridgecomplaints@nhs.net.
| Contact reason | Email / phone | Use for |
|---|---|---|
| General practice email | danebridge.surgery@nhs.net | General contact shown on official contact page; do not use for emergencies. |
| Prescription requests | danebridgeprescriptions@nhs.net | Repeat prescription requests with name, DOB, address, contact number and requested items. |
| Practice complaints | cmicb-cheshire.danebridgecomplaints@nhs.net | Formal feedback/complaint route. |
| ICB complaint route | enquiries@cheshireandmerseyside.nhs.uk / 0800 132 996 | Use if you do not want to complain to the practice or want commissioner route. |
| CQC feedback | 03000 61 61 61 / enquiries@cqc.org.uk | Regulator feedback about operation of NHS services; not a personal complaint handler. |
Non-NHS Fees: What May Cost Money
Some letters, forms and reports are private work, not NHS care. Danebridge says non-NHS service payments must be made before work is carried out.
| Private item | Fee listed | Practical note |
|---|---|---|
| GP letter, such as exam adjustments or workplace adjustments | £45 | Ask if the letter is clinically appropriate before paying. |
| Simple form / signature | £30 | Bring the correct form and any required ID. |
| Holiday cancellation report | £60 | May need evidence and processing time. |
| Firearms licence medical proforma | £200 | Private work; allow extra time. |
| Private sick note within first 7 days if insisted on | £25 | Current NHS/GOV self-certification rules usually apply for 7 days or less. |
Map: Danebridge Medical Centre Northwich
Use the map for 29 London Road. If your appointment is at Kingsmead Surgery, check your text/letter and use the separate Kingsmead address before travelling.
Danebridge Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts for Danebridge Patients
Digital Front Door request
I am registered with Danebridge Medical Practice. My main problem is ______. It started ______. It is getting better/worse/same. My important medicines/allergies are ______. I can take a call at ______.Cannot go online
Hello, I cannot complete the Digital Front Door form online. Can you help me complete the triage form over the phone for ______?Prescription email
Name: ______. DOB: ______. Address: ______. Contact number: ______. Requested medicines/items: ______. Usual pharmacy: ______.Test result call
Hello, I am calling for my test result. The test was on ______. My DOB is ______. I understand results are confidential and should be given only to me or an authorised parent/guardian.Home visit request
Hello, I am requesting a home visit because the patient is housebound/too ill to attend surgery. The illness is ______. Symptoms started ______. The patient is at ______. Callback number is ______.Complaint
I would like to raise feedback/complaint about ______ on ______. I would like it investigated and would like to know the next step in the Danebridge complaints process.Official Links After the Explanation
Use these for final action because GP routes, forms, opening times and online systems can change.
Danebridge Medical Centre Northwich FAQ
Where is Danebridge Medical Centre?
Danebridge Medical Centre is at 29 London Road, Northwich, Cheshire, CW9 5HR.
What is the Danebridge Medical Centre phone number?
The main practice phone number is 01606 544544.
Does Danebridge use eConsult?
Patients may search for eConsult, but Danebridge’s official website directs patients to its Digital Front Door / PACO GP route. Use the official practice website rather than a random eConsult result.
What are Danebridge Medical Centre opening hours?
The official contact page lists Danebridge Medical Centre as Monday and Tuesday 8:00am-7:00pm, Wednesday to Friday 8:00am-6:30pm, and Saturday closed.
What is Kingsmead Surgery?
Kingsmead Surgery is Danebridge Medical Practice’s second site at 2 Kingsmead Square, Regency Way, Northwich, Cheshire, CW9 8UW. It uses the same main phone number.
How do I book a GP appointment?
Use the Digital Front Door / PACO GP triage route on the official Danebridge website. If you cannot use online forms, call 01606 544544 and reception can help complete the form with you.
How long do Danebridge repeat prescriptions take?
Danebridge says repeat prescriptions take 3 working days to process and send to your usual pharmacy. The pharmacy also needs time to dispense the medication.
Can I request repeat prescriptions by phone?
No. Danebridge says repeat prescription requests cannot be taken over the telephone because of mistake risk. Use NHS App, email, in-person or postal routes.
What is the Danebridge prescription email?
The prescription page lists danebridgeprescriptions@nhs.net. Include your name, date of birth, address, contact number and requested items.
How do I get test results?
You can view results in the NHS App or call 01606 544544 option 3. Danebridge suggests calling between 3pm and 5pm and allowing at least 5 working days, with some results taking up to 2 weeks.
How do I request a home visit?
If you are housebound or elderly and too ill to attend surgery, call 01606 544555 before 10am if possible and give brief illness details.
What is Danebridge’s CQC rating?
CQC lists Danebridge Medical Practice as Overall: Good. Check the official CQC profile for the latest rating and inspection details.