Get the Right Wand GP Route
Use this scan-first guide before calling The Wand Medical Centre, sending an Accurx request, using the NHS App, ordering repeat medicine, checking results, requesting a sick note, booking a home visit or registering.
Important search correction: people may search “The Wand Medical Centre eConsult”, but the practice booking page currently lists Accurx, phone and NHS App routes. Start from the official practice site before entering symptoms or personal details.
Choose the Right Wand Medical Centre Route First
This table gives the exact first step for the common search intents behind “the wand medical centre”: appointment, NHS hours, prescription, results, sick note, home visit, registration or complaint.
| Need today | Use this first | Exact useful detail | Avoid this mistake |
|---|---|---|---|
| Routine appointment | Accurx, NHS App or phone | Routine Accurx requests are responded to same day during core hours, or next day if submitted outside core hours. | Do not assume all requests need an 8am phone call. |
| Urgent appointment | Call 0121 440 1561 or send Accurx request | The team asks what you need help with and routes you to doctor, nurse, pharmacist, social prescriber or admin team. | Do not use online form for life-threatening symptoms. |
| Repeat prescription | Online admin query, in person or post | Allow up to 48 hours for practice processing. | Do not wait until you run out of medication. |
| Test results | Call after 10am / after 11am for surgery investigations | Reception can give outcomes only after clinician review. | Do not ask reception to explain abnormal results medically. |
| Sick note / fit note | Admin request route | Self-certify for first 7 days; after 7 days, request medical statement after consultation. | Do not request late; allow 48 working hours where possible. |
| Home visit | Phone before 10:30 where possible | For people too ill or disabled to attend surgery; doctor decides if visit is needed. | Do not use home visit as ambulance substitute. |
| New patient registration | Online registration or paper form | Practice aims to complete registration within 48 hours after receiving the form. | Do not run out of medication while records transfer. |
| Complaint | Ask for Complaints Officer / practice complaints route | Practice aims to acknowledge within 2 working days and inform outcome within 28 working days. | Do not use complaints route for emergency care. |
Appointments: Accurx, NHS App, Phone and What Happens Next
Choose the route
Book by calling 0121 440 1561, using the NHS App, or using the practice’s Accurx service.
Say what you need help with
The practice uses your answers to choose the most suitable professional. That could be a doctor, nurse, pharmacist, social prescriber or admin team member.
Expect the right consultation type
The practice may offer phone, face-to-face, video, text or email depending on what is clinically appropriate.
Use telephone consultation correctly
If no routine appointment is available, or you simply need to speak to a clinician, you may be offered a duty clinician callback. Non-urgent chosen-clinician callbacks should not be used for urgent problems.
Ask for access help early
Tell the practice if you prefer a specific clinician, consultation method, interpreter, or have other communication or access needs.
The Wand Medical Centre Opening Hours
| Day | Official listed hours | Practical patient note | Best use |
|---|---|---|---|
| Monday | 8:00am-6:30pm | Core weekday opening. | Appointments, Accurx, prescriptions, registration queries. |
| Tuesday | 8:00am-6:30pm | Core weekday opening. | Routine or urgent same-day practice contact. |
| Wednesday | 8:00am-6:30pm | Some older subpage footers mention staff training/phone-transfer timing; verify live access before calling late. | Call earlier for non-urgent admin and results. |
| Thursday | 8:00am-6:30pm | Core weekday opening. | Prescription and appointment follow-up. |
| Friday | 8:00am-6:30pm | Do not leave prescriptions until late Friday. | Medication, fit note and admin tasks before weekend. |
| Saturday | Closed | Use the correct out-of-hours route if urgent. | NHS 111, BADGER or 999 depending on risk. |
| Sunday / bank holidays | Use out-of-hours route when closed | The practice says it is closed on bank holidays, Christmas Eve, Christmas Day and New Year’s Day. | NHS 111 for urgent non-emergency; 999 for emergency. |
Urgent Care: 111, BADGER, Walk-in Centre or 999?
Emergency
Use 999 for life-threatening medical or mental-health emergencies.
NHS 111
Use NHS 111 when the practice is closed and you need urgent medical advice that is not a 999 emergency.
BADGER
The appointment page says to call the Birmingham and District GP Emergency Room service on 0300 555 9999.
Urgent treatment centre
For non-urgent enquiries, the practice signposts local pharmacy or local walk-in centre options.
Repeat Prescriptions: 48-Hour Rule and Best Ordering Route
| Prescription task | Use this route | Prepare this | Common delay |
|---|---|---|---|
| Routine repeat medicine | Online admin query, then repeat prescription steps | Medicine name, strength, quantity and nominated pharmacy. | Requesting after medicine has already run out. |
| Paper request | Hand repeat request to practice in person | Repeat slip or written medication list. | Unreadable item names or missing patient details. |
| Postal request | Post repeat request to the practice | Stamped self-addressed envelope if return is needed. | Not allowing postal delay plus 48-hour practice processing. |
| Pharmacy nomination | NHS App or contact the practice | Name and address of the chosen pharmacy. | Prescription sent to old pharmacy. |
| Medication review due | Ask during doctor/nurse appointment near review time | Review message, BP readings if needed, side effects and blood-test status. | Ignoring review reminders. |
Test Results: When to Call and How Long to Wait
Call after morning rush
The practice asks patients to call for results after 10:00am; it also says surgery-requested investigations can be chased after 11:00am.
Confidentiality rule
Results are released only to the patient unless alternative arrangements are agreed in writing.
Hospital results
If tests were done by a hospital or community clinic, results may not be sent back to the GP. Contact that department or consultant secretary.
| Result type | Official guide wait time | What to do |
|---|---|---|
| Blood result | Allow 1 week from test date | Call only after clinician review time has passed. |
| Urine result | Allow 1 week from test date | Call after 10am, not during morning rush. |
| Swab result | Allow 1 week | Ask only for the reviewed outcome. |
| X-ray result | Allow 3-4 weeks from test date | Hospital imaging reporting may take longer. |
| Cervical smear result | Allow 11-12 weeks from test date | Check NHS App messages and screening letters too. |
Sick Notes and Fit Notes: 7-Day Rule
| Situation | What to do | Useful detail |
|---|---|---|
| Sick for less than 7 days | Self-certify | The practice says the patient should self-certify using form SC2 or employer process. |
| Still ill after 7 days | Request a medical statement / fit note | A doctor can prepare it after telephone or surgery consultation where appropriate. |
| Condition already seen before | Telephone consultation may be enough | The practice says this may apply if you have been seen for the condition before. |
| Employer demands note in first 7 days | Ask reception about private statement | This is private, chargeable and may be recoverable from employer. |
| Long-term condition or hospital discharge | Request well before due date | The practice says to allow 48 working hours to prepare the document. |
Home Visits: Who Qualifies and When to Call
Who it is for
Known housebound patients or patients with medical conditions that make it impossible to attend the practice.
Call time
Call before 10:30am for non-urgent visits where possible. One home-visit page also asks patients to contact before 11:30am.
Doctor decides
The doctor may call first and decide whether a home visit is clinically necessary.
Registering with The Wand Medical Centre
Check catchment first
The practice says new patients must live within the catchment area.
Register online or by paper form
You can register online, visit reception with a completed practice registration form, or post the form to the practice address.
48-hour registration aim
The practice says it aims to complete registration within 48 hours after receiving the form.
No appointments until registration completed
The practice says new patients are unable to book appointments for 48 hours until registration is completed.
Medication buffer
Request medication from your previous surgery before switching so there is no delay while records transfer.
New patient health check
After registration, you may be offered a new patient health check with one of the clinicians.
Doctors, Nurses and Practice Team
Clinical team listed
The practice team page lists GP Partners Dr Onyinye Okonkwo and Dr Zafar Zaman, plus GPs Dr Adeola Oloyede, Dr Chukwuma Odenigbo, Dr J Willis and Dr Sungeen Khan.
Wider team
The wider team includes nurses, healthcare assistants, paramedic, pharmacist, health and wellbeing coach, social prescriber, community midwife, practice manager, reception and admin staff.
Named GP: What It Means
| Surname / family name | Named GP listed | Important meaning |
|---|---|---|
| A-J | Dr Okonkwo | Your named GP is accountable for overall care, but you may still choose to see any GP or nurse in line with normal arrangements. |
| K-Z | Dr Zaman | Named GP allocation does not stop you from seeing your GP of choice. |
NHS Services Users Often Search For
Midwife and maternity
The practice lists antenatal/postnatal maternity services and says pregnancy care should start by seeing one of the regular doctors first.
Baby and health visitor support
Services include baby clinic and health visitor advice on feeding, growth and care of babies and under-5s.
Immunisation clinic
The NHS services page lists immunisation on Thursday from 13:30 to 15:30 by appointment.
New patient blood test
The practice says all new patients registering are offered a simple blood test if criteria are met.
Referrals
A referral usually happens when a clinician feels you would benefit from specialist opinion or a service. Some services may allow self-referral.
Private work
Private medicals, insurance claim forms, travel-medication prescriptions, private sick notes and vaccination certificates may be chargeable non-NHS services.
Interpreter and Communication Support
Interpreter request
If you cannot speak English, you can ask the practice to provide a translator. Give at least 48 hours’ notice and tell reception which language you need.
Bring someone with you
You can bring a third party to translate, but you must sign a consent form so medical details can be discussed with them.
Translated leaflets
Many NHS leaflets and communications are available in other languages. Tell the practice what information you need and allow up to 14 days for delivery.
Complaints, Feedback and What Happens Next
| Complaint task | Practice detail | Useful action |
|---|---|---|
| Start a complaint | Ask to speak to the Complaints Officer. | Practice page lists Complaints Officer Dee Smith and Deputy Complaints Officer Yvonne Law. |
| Who can complain? | Patient, parent/guardian for a child, or authorised representative. | If someone complains on your behalf, patient consent may be required. |
| Time limit | Complain within 12 months of incident or within 12 months of discovering the problem. | Send clear dates, names and what outcome you want. |
| Acknowledgement | Practice aims to acknowledge within 2 working days. | Keep a copy of your complaint. |
| Investigation | Practice aims to investigate within 10 working days and inform outcome within 28 working days. | Ask for written response if needed. |
| Further help | Healthwatch Birmingham, Patient Experience Team and PHSO routes are listed. | Use escalation only if local resolution is not achieved or not appropriate. |
Reviews, CQC and Quality Signals
CQC rating
CQC lists The Wand Medical Centre as Overall: Good.
Friends and Family Test
The practice provides an NHS Friends and Family Test route so patients can give quick feedback about their experience.
Zero tolerance
The practice states it does not tolerate violence, abuse, theft or deception toward staff, patients or the practice.
Map: The Wand Medical Centre Birmingham
Use this map for route planning to 15 Frank Street, Highgate, Birmingham, B12 0UF. Check your appointment type before travelling because some issues may be handled by phone, Accurx, NHS App or extended access hub.
The Wand Medical Centre Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Accurx appointment request
I am registered with The Wand Medical Centre. My main problem is ______. It started ______. I would prefer phone / face-to-face / video / text if clinically suitable. I can take a call at ______.Urgent same-day call
Hello, I need urgent same-day help for ______. I am not having 999 symptoms. Symptoms started ______ and I am worried because ______. What is the safest route today?Prescription request
Name: ______. DOB: ______. Medicine requested: ______. Strength/dose: ______. Nominated pharmacy: ______. I have enough until ______.Test result call
Hello, I am calling after 10am for my test result. The test was ______ on ______. I understand results can only be released to the patient unless written permission is in place.Home visit request
Hello, I am requesting a home visit because the patient is too ill or disabled to attend surgery. Symptoms are ______. Address access instructions are ______. Callback number is ______.Interpreter request
Hello, I need an interpreter for my appointment in ______ language. My appointment/request is about ______. Can this be arranged with at least 48 hours’ notice?Official Links After the Explanation
Use these links for final action because GP routes, forms, hours and services can change.
The Wand Medical Centre FAQ
Where is The Wand Medical Centre?
The Wand Medical Centre is at 15 Frank Street, Highgate, Birmingham, B12 0UF.
What is The Wand Medical Centre phone number?
The main phone number is 0121 440 1561.
What are The Wand Medical Centre opening hours?
The practice lists Monday to Friday as 8:00am-6:30pm and Saturday as closed. Use NHS 111, BADGER or 999 depending on the situation when the practice is closed.
Does The Wand Medical Centre use eConsult?
Searchers may type eConsult, but the official appointment page currently lists phone, NHS App and Accurx routes. Use the official practice website before entering personal health information.
How do I book a GP appointment?
You can call 0121 440 1561, use the NHS App where enabled, or send an Accurx request. The practice uses your answers to choose the most suitable healthcare professional.
How do I order repeat prescriptions?
Use the online admin query route, hand in a repeat request in person, or post the request to the practice. Allow up to 48 hours for practice processing.
When should I call for test results?
The practice asks patients to call for results after 10am, and says surgery-requested investigations can be chased after 11am. Blood, urine and swab results usually need about 1 week; X-ray results 3-4 weeks; cervical smear results 11-12 weeks.
How do I get a sick note?
Self-certify for the first 7 days of illness. If you are still ill after 7 days, request a medical statement or fit note through the practice’s admin request route. Allow 48 working hours where possible.
Can I request a home visit?
Home visits are for known housebound patients or patients too ill or disabled to attend surgery. Call before 10:30am where possible. The doctor decides whether a visit is clinically necessary.
Is The Wand Medical Centre accepting new patients?
The practice says it operates an open patient list and is always accepting new patients from its local catchment area. Check the official registration page and NHS profile before applying because status can change.
Who are the named GPs?
The named GP page lists Dr Okonkwo for surnames A-J and Dr Zaman for surnames K-Z. Having a named GP does not prevent you from seeing another GP or nurse in line with normal arrangements.
What is The Wand Medical Centre CQC rating?
CQC lists The Wand Medical Centre as Overall: Good. Check the official CQC profile for the latest inspection and regulated activity details.