Choose the Right Mayfield GP Route
Use this page before calling Mayfield Medical Centre, opening Klinik, ordering medication, checking test results, booking a GP appointment, asking about fit notes, finding Mayfield Pharmacy, or deciding between 111, pharmacy, MIU, A&E and 999.
Choose the Right Mayfield Route First
| What you need | Use this first | Exact patient detail | Do not use |
|---|---|---|---|
| Routine GP health request | Klinik online consultation | Mayfield says Klinik sends your request directly to a clinician who decides the best course of action. | Do not look for a random eConsult link. |
| No internet or traditional contact preferred | Phone reception | The practice asks patients to prioritise Klinik so phone lines remain available for people who cannot use online access. | Do not send multiple duplicate requests. |
| Urgent but not life-threatening when closed | NHS 111 | 111 can guide you to the best place for help when the surgery is closed. | 111 cannot issue fit notes or book/cancel GP appointments. |
| Emergency symptoms | 999 / A&E | Use for severe symptoms such as chest pain, severe bleeding or breathing difficulty. | Do not use Klinik, NHS App or prescription enquiry. |
| Minor illness | Pharmacist first | Pharmacists can help with coughs, colds, sinusitis, sore throat, earache, insect bites, impetigo, shingles and eligible UTI. | Do not book GP if pharmacy is the right first route. |
| Repeat medicine | NHS App first | Mayfield says NHS App / NHS App Online is the preferred prescription request route. | Do not use the prescription enquiry line to order repeats. |
| Test result | NHS App / Patient Access, or phone option 3 after 11am | Receptionists cannot interpret results. | Do not call before the waiting period has passed unless urgent. |
| Fit note | Klinik fit-note route if off more than 7 days | Seven days or less is normally self-certification. | Do not request a GP fit note for every short absence. |
Mayfield eConsult Search? Use Klinik Instead
Current online route
The official Mayfield pages repeatedly link to Klinik as the online consultation platform.
What to include
One main problem, symptom start date, current medicines, allergies, what has changed, and whether you can receive a call.
When not to use it
Do not use Klinik for emergency symptoms. Use 999. If closed and urgent but not life-threatening, use 111.
Opening Hours, Phone Lines and Extended Access
Official pages show one practical issue: front-door opening and phone-line opening are not the same. The opening-times page says phone lines open at 8am and front doors at 8:30am.
| Item | Official detail | What it means for you |
|---|---|---|
| Phone lines | Open at 8am Monday-Friday | Use early phone contact for urgent same-day needs if online is not right. |
| Front doors | Open at 8:30am Monday-Friday | Do not arrive before doors open unless you have confirmed instructions. |
| Opening-times page | Monday-Friday 8:30am-6:30pm; weekends closed | Check live page before travel because another contact table has shown 6pm. |
| Extended access | Tuesday 6pm-8pm at Totnes Road surgery | Routine general practice only; not urgent care and not walk-in. |
| Saturday enhanced access | Weekend appointments may be available through local practice partnership | Prebooked only; ask Mayfield how to access it. |
| When closed | 111 for advice/treatment; 999/A&E for emergencies | Use the right urgency route, not the normal reception line. |
Mayfield Sites, Parking and Where to Go
Totnes Road main site
37 Totnes Road, Paignton TQ4 5LA. Limited parking on site; the practice mentions nearby parking around Midvale Road, Fisher Street and Paignton bus station.
Cherrybrook Square branch
Cherrybrook Square, Hookhills Road, Paignton TQ4 7SH. Practice contact page says roadside parking is available there.
Brixham Hospital branch
Greenswood Road, Brixham TQ5 9HW. Parking is available, but a fee may apply if parked for more than 20 minutes.
Appointments: Klinik, Nurse Booking, Video and Cancellation
Ask: could a pharmacist help?
Mayfield asks patients to consider pharmacy help before contacting the surgery for minor health concerns.
Use Klinik for health-condition requests
The practice says Klinik is the best and quickest way to contact them about a health condition.
Request, change or cancel online
The appointment page includes routes to request GP appointments, book invited routine nurse/blood-test appointments, change appointments and cancel appointments online.
Video consultation route
Mayfield says video consultations can be arranged through Klinik; the GP may follow up by text or phone and arrange face-to-face if needed.
Home visit request
Home visits are for patients needing GP care and unable to visit the surgery after clinical assessment.
Pharmacy First: Conditions Mayfield Lists
| Condition | Mayfield age/detail | Best patient action |
|---|---|---|
| Sinusitis | Acute sinusitis, aged 12+ | Ask pharmacy if NHS Pharmacy First applies. |
| Sore throat | Acute sore throat, aged 5+ | Pharmacist can assess minor cases. |
| Earache | Acute otitis media, aged 1-17 | Use pharmacy first unless red flags apply. |
| Infected insect bite | Aged 1+ | Ask pharmacy; use GP/111 if severe or spreading fast. |
| Impetigo | Aged 1+ | Pharmacy may advise/treat eligible cases. |
| Shingles | Aged 18+ | Ask quickly because timing can matter. |
| Uncomplicated UTI | Women aged 16-64 | Pregnancy, fever, back pain or male patient changes the route. |
Repeat Prescriptions and Urgent Prescription Rules
Preferred route
Mayfield says the NHS App or NHS App Online is the most preferred way to receive prescription requests.
Patient Access setup
First-time Patient Access registration may need two forms of ID at the surgery. NHS App may avoid that in-person setup.
Klinik prescription tile
Use the “Prescription requests” tile and spell the medication and dosage carefully. Give a reason for early or non-regular medicines.
| Order day | Estimated ready day | Important note |
|---|---|---|
| Monday | Thursday | Allow at least 72 hours. |
| Tuesday | Friday | Pharmacy dispensing may take longer. |
| Wednesday | Monday | Weekend delays apply. |
| Thursday | Tuesday | Plan before running out. |
| Friday | Wednesday | After 12:30pm may roll to next working day. |
Mayfield Pharmacy: Opening Hours, Phone and Collection Tips
Pharmacy details
Mayfield Pharmacy, 37 Totnes Road, Paignton TQ4 5LA. Phone: 01803 495404. It is next door to the Totnes Road medical centre.
Services mentioned
The pharmacy offers medications, simple medical advice, essential retail items, home delivery if required, and repeat dispensing for suitable long-term stable medication.
| Day | Mayfield Pharmacy hours | Collection note |
|---|---|---|
| Monday-Friday | 9:00am-1:00pm and 1:30pm-6:30pm | Closed at lunch, so avoid arriving at 1:05pm. |
| Saturday | 9:00am-12:00pm | Short collection window. |
| Sunday | Closed | Use NHS pharmacy finder for alternatives. |
Test Results: Wait Times and What Reception Can’t Do
| Result type | Mayfield wait time | Best route | Important warning |
|---|---|---|---|
| Routine blood or urine | 4-5 working days before enquiring | NHS App or Patient Access | Receptionists cannot interpret results. |
| X-rays, other tests, hospital letters | 10-14 days | NHS App, Patient Access or phone option 3 after 11am | Hospital results may not appear instantly at the GP. |
| Needs follow-up | Practice will call if further discussion is needed | Keep phone available | Mayfield says they will not contact you if there are no problems. |
| Confusing result in app | Ask clinician/practice | Use suitable GP route | Do not self-diagnose from numbers alone. |
Fit Notes: Seven-Day Rule and Klinik Request
Seven days or less
Your employer should not ask for a GP fit note. Use self-certification from your employer.
More than seven days
Mayfield says you can request a GP fit note using the online platform Klinik.
Hospital care
Whether Mayfield can issue one may depend on your illness and whether you have been in hospital.
Clinics and Services Patients Often Miss
| Service | Useful official detail | Patient action |
|---|---|---|
| Cervical smear | Women aged 24-65 should have regular smear tests every 3-5 years. | If recalled or overdue, book online through Patient Access or NHS App using the cervical smear appointment type. |
| Child development | Practice sends appointments for regular checks and immunisations for pre-school children. | Keep child contact details updated. |
| Contraception | Doctors and nurses offer confidential family-planning advice, including coil fitting and emergency contraception. | Use the right appointment type. |
| Mammograms | Women aged 50-70 are advised to attend breast screening every 3 years. | Breast symptoms outside recalls should be discussed with GP. |
| Travel vaccination | A full course may take up to 8 weeks. | Contact early before travelling abroad. |
| X-rays/scans | GP emails hospital request; patient may need to ring 48 hours later on 01803 656326. | DEXA scan: ring 5 working days later on 01803 656339. |
| Physiotherapy | NHS physiotherapy booking line 0300 4569987, 8:30am-12pm. | Video and face-to-face options may be available. |
| Non-NHS services | Private charges may apply for medicals, insurance forms, medicines abroad and private sick notes. | Ask about charges before booking. |
Medical Records, NHS App and Confidentiality
NHS App
You can use NHS App to access GP record and medical details where enabled.
Confidentiality
Test-result information is only given to the person it relates to unless they have given permission or cannot understand it.
Someone else’s record
If accessing details for someone else, you need to be nominated as someone trusted to access them.
Doctors, Nurses and Wider Team
Mayfield says its clinical team includes doctors, advanced nurse practitioners, nurses and physiotherapists working across three sites. The team page lists GP partners including Dr Stuart Crowe, Dr Carly Gurr, Dr Rya Symonds and Dr Darren Thomas, plus salaried GPs and nursing team members.
GPs
GP partners and salaried GPs support general practice, chronic disease, preventive care and referrals.
Nursing team
Practice nurses, nurse practitioner and healthcare assistants may support reviews, screening, checks and long-term-condition care.
Other support
Mayfield also references physiotherapists, pharmacists, social prescribers, mental health workers, health visitors, district nurses and midwives.
CQC Rating, Reviews and What Not to Over-Trust
CQC
CQC lists Mayfield Medical Centre as Overall: Good, with the regulated location at 37 Totnes Road.
Reviews
Third-party review pages can be useful, but use official NHS/CQC/practice pages for core facts such as phone, address and services.
Wrong Mayfield warning
Do not confuse this Paignton practice with Mayfield Medical Group in Jarrow or similarly named clinics.
Map: Mayfield Medical Centre Paignton
Mayfield Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Klinik request
I am registered at Mayfield Medical Centre. My main problem is ______. It started on ______. It is getting better/worse/same. My medicines/allergies are ______. I can receive a call at ______.Prescription issue
I requested ______ on ______ through ______. My nominated pharmacy is ______. Is the prescription approved, sent, or still waiting? This is / is not urgent to prevent immediate harm.Test result
I had a blood/urine/X-ray/hospital test on ______. I checked NHS App/Patient Access. Has the result arrived, and do I need a clinician follow-up?Wrong site check
My appointment is on ______ with ______. Can you confirm whether I should attend Totnes Road, Cherrybrook Square or Brixham Hospital, and what parking/access notes apply?Official Links After the Explanation
Mayfield Medical Centre Paignton FAQ
Where is Mayfield Medical Centre in Paignton?
The main site is at 37 Totnes Road, Paignton, Devon, TQ4 5LA.
What is the Mayfield Medical Centre phone number?
The official reception number is 01803 495400.
Does Mayfield Medical Centre use eConsult?
Patients may search for eConsult, but the current official online consultation route shown by Mayfield is Klinik.
What time do Mayfield phone lines open?
The opening-times page says phone lines open at 8am Monday to Friday, while the front doors open at 8:30am.
What are Mayfield Medical Centre opening hours?
The opening-times page lists Monday to Friday from 8:30am to 6:30pm, Saturday and Sunday closed. Check the live page before travelling because contact-page hours can differ.
What should I do when Mayfield is closed?
Use NHS 111 for urgent non-emergency advice and treatment when the surgery is closed. Call 999 or go to A&E for life-threatening emergencies.
How do I order repeat prescriptions?
Mayfield prefers NHS App or NHS App Online. Patient Access and the Klinik prescription tile may also be used where appropriate.
How long do Mayfield repeat prescriptions take?
Allow at least 72 hours. A Monday request is estimated for Thursday, Tuesday for Friday, Wednesday for Monday, Thursday for Tuesday and Friday for Wednesday.
What is Mayfield Pharmacy’s phone number?
Mayfield Pharmacy phone is 01803 495404.
How do I get test results?
Use NHS App or Patient Access. You can also call 01803 495400 option 3 after 11am. Routine blood and urine results take about 4-5 working days; X-rays, other tests and hospital letters can take 10-14 days.
How do I request a fit note?
If you are off sick for seven days or less, use self-certification. If you have been off work for more than seven days, Mayfield says you can request a fit note using Klinik.
Is Mayfield Medical Centre accepting new patients?
The NHS profile currently says Mayfield Medical Centre is accepting new patients. Check the NHS profile and practice registration page before applying because status can change.