Book the Right Hedges GP Route
Use this guide before requesting a GP appointment, calling at 8am, logging in to NHS App or SystmOnline, ordering medication, checking test results, registering, asking for a home visit, or visiting Pasley Road.
Key point: The Hedges uses online appointment requests for routine/non-urgent needs, phone booking for same-day appointments, and NHS App/SystmOnline for supported online services.
Call at 8am
NHS 111 / 999
Choose the Right Hedges Medical Centre Route
Most users only need one answer: book, cancel, order, register, check a result, or know whether 111/999 is safer. Start here.
| Need today | Use this first | Exact Hedges detail | Avoid this mistake |
|---|---|---|---|
| Routine/non-urgent GP appointment | Online appointment request | Open 8am-4pm, Monday-Friday. Practice says response is within 2 working days. | Do not call repeatedly for a routine issue if online route fits. |
| Same-day appointment | Phone 0116 225 1277 at 8:00am | Reception will ask questions to assess symptoms and signpost to the right professional. | Do not wait for a routine online reply if help is needed today. |
| Cancel or change appointment | NHS App, SystmOnline or phone | Phone route is Monday-Friday 8am-6:30pm. | Do not miss appointments without cancelling early. |
| Repeat prescription | NHS account, SystmOnline or email | Email route: thehedges.mc@nhs.net. Prescriptions operate as a 2 working day service. | Do not phone routine repeat requests. |
| Medication question | Local pharmacist first where suitable | Official page lists Well Pharmacy Sturdee Road and Monsell Pharmacy as nearby medicine-help options. | Do not use urgent GP slots for routine medicine questions a pharmacist can answer. |
| Practice closed and urgent | NHS 111 | Use 111 online for age 5+ or call 111 for under 5 / if unable to use online. | Do not wait until morning if urgent. |
| Emergency symptoms | 999 | Use for medical or mental health emergency where someone is seriously ill/injured and life is at risk. | Do not use email or online forms. |
| Home visit | Phone before 10:30am | Practice asks patients to attend if possible, but can visit if your condition means you cannot attend. | Do not use a home visit as an ambulance substitute. |
Book GP Appointment: Routine Online vs Same-Day Phone
Use online request for routine care
For non-urgent or routine appointments, use the official appointment request route during the listed online window: 8am-4pm, Monday-Friday.
Expect triage, not just slot-picking
Reception may ask questions to assess symptoms and guide you to the most suitable doctor, nurse, pharmacist or other professional.
Phone at 8am for on-the-day help
For same-day appointments, the practice says to telephone 0116 225 1277 at 8:00am in the morning.
Tell them your access needs
Tell the practice if you prefer phone, face-to-face, video, text/email, a specific clinician, interpreter, or other communication support.
Cancel early
Cancel through NHS App, SystmOnline or phone so the appointment can be offered to another patient.
Use 111/999 when GP booking is wrong
If closed and urgent, use NHS 111. If life-threatening, use 999 instead of waiting for the practice.
Opening Hours, Online Request Window and Out-of-Hours Help
| Day / route | Official detail | Best patient action |
|---|---|---|
| Monday | 8:00am-6:30pm | Use online request 8am-4pm for routine issues; phone at 8am for same-day appointment. |
| Tuesday | 8:00am-6:30pm | Good day to chase routine admin, prescription or registration questions. |
| Wednesday | 8:00am-6:30pm | Use NHS App/SystmOnline for supported online tasks. |
| Thursday | 8:00am-6:30pm | Sort repeat medication before Friday pressure. |
| Friday | 8:00am-6:30pm | Do not leave prescriptions, letters or results until late Friday. |
| Saturday | Closed | Use NHS 111 if urgent and not life-threatening. |
| Sunday | Closed | Use NHS 111 for urgent help; 999 for emergencies. |
| Healthcare hubs | Leicester hubs offer evening, weekend or bank-holiday appointments when booked appropriately. | Ask the practice; hub appointments are not normally self-booked walk-in GP slots. |
NHS App and SystmOnline: Login, Booking, Prescriptions and Records
NHS App
The official online-services page says NHS App can help check symptoms, book appointments, order repeat prescriptions and view GP record information where enabled.
SystmOnline
The Hedges lists SystmOnline for online services and repeat prescription ordering.
Proxy access
For another patient’s records, the Q&A says the practice needs ID and written consent if the patient is over 16.
Summary access
Online account access may show recent consultations, repeat medication and allergies.
Detailed coded record
Patients can request detailed coded record access; the Q&A says the practice will amend access within 14 days.
Password reset
If SystmOnline login details are forgotten, the practice says to come into surgery with ID for a username/password printout.
Repeat Prescriptions: 2 Working Days and No Phone Requests
| Prescription task | Best route | Exact Hedges detail | Prepare |
|---|---|---|---|
| Routine repeat | NHS account or SystmOnline | These accounts show repeat medicine and dosage so you can choose items needed. | Medicine name, dose, quantity and nominated pharmacy. |
| Email request | thehedges.mc@nhs.net | Official prescriptions page lists email as an ordering route. | Name, DOB, requested medicines, pharmacy and contact number. |
| Phone request | Not for routine repeats | The practice says it does not take repeat prescription requests over the phone. | Use online/email route unless urgent safety issue. |
| Collection timing | Allow 2 working days | The practice says it operates a 2 working day service for prescription requests. | Add pharmacy dispensing time. |
| Change pharmacy | App/website, GP practice or pharmacy | You can change nominated pharmacy at any time. | Change before your next prescription is sent. |
| Medication review | Attend when requested | If on repeat prescription, the practice may ask you to come in for a regular review. | Bring medicine list, readings and side effects. |
| Old medicines | Return to pharmacy or surgery | Do not put old medicines in household bin or flush down toilet. | Use safe disposal route. |
Pharmacy Help: When You May Not Need GP First
Medicine questions
The prescriptions page says local pharmacists can answer questions about prescribed medicines and over-the-counter medicines.
Nearby pharmacies listed
Well Pharmacy Sturdee Road: 0116 278 5073. Monsell Pharmacy: 0116 277 4386.
Minor illness advice
Pharmacists can advise on coughs, colds, sore throats, tummy trouble, aches and pains.
Home Visits: Call Before 10:30am If You Cannot Attend
Who it is for
The practice can visit at home if your condition means you cannot attend the practice.
When to call
The appointments page asks patients to ring the surgery before 10:30am to arrange a visit.
Why surgery is preferred
The practice says doctors typically see four patients at the practice in the time it takes to do one home visit.
Registering with The Hedges Medical Centre
Check catchment area
Use the official registration page and boundary/catchment information before completing forms.
Choose your registration method
The practice offers online registration, printable forms, or forms from reception.
Prepare NHS numbers
The registration page says you need your NHS number and those of any family members registering.
Bring ID if using paper forms
If printing forms, complete one per family member and bring them to surgery with ID.
Regular medication needs GP appointment
If you are on regular medication, the practice says you need an initial appointment with a doctor before repeat prescriptions can be issued.
Bring medicines to first appointment
The registration page says bringing your medication to the initial appointment would be useful.
Doctors, Nurses and Wider Team at The Hedges
Doctors listed by the practice
The team page lists Dr Neena Farmah, Dr Jamie Weir, Dr Rushabh Pattani, Dr Anila Malik, Dr Ravi Ghelani and Dr Vaalmiki Singh, along with GP registrars, medical students and Foundation Year doctors.
Not every issue needs a GP
The wider team includes nurses, healthcare assistant, clinical pharmacist, first contact physiotherapists, social prescribers and mental health professionals for adults and children.
Records, Test Results and Address Changes
| Task | Official detail | Patient action |
|---|---|---|
| View record summary | Online account may show last 5 consultations, repeat medication and allergies. | Use NHS App/SystmOnline where enabled. |
| Detailed coded record | Request through online account; practice says access is amended within 14 days. | Request only if you understand sensitive data may appear. |
| Proxy access | Two forms of ID needed; written consent required if patient is over 16. | Do not share passwords as workaround. |
| Address change within area | Tell practice your new address and who moved with you. | Update phone number too. |
| Moved outside boundary | Practice Q&A says you need to register with a new GP and allows 30 days. | Start new GP registration quickly. |
| Name change | Deed poll or birth certificate needed, except marriage name update according to Q&A. | Bring proof if required. |
Leicester Healthcare Hubs: Extra Appointment Route
The Hedges explains that Leicester healthcare hubs can provide extra appointments when the practice has no suitable availability. You remain registered at your usual GP practice, and hub consultation details are shared back to your GP record.
| Hub | Address / timing detail | What to know |
|---|---|---|
| Belgrave Health Centre | 52 Brandon Street, LE4 6AW; evenings/weekends/bank holidays listed. | Usually booked by GP practice or NHS 111 route. |
| Merlyn Vaz Health and Social Care Centre | 1 Spinney Hill Road, LE5 3GH; 8am-8pm, seven days a week. | The Hedges page says this is the hub where walk-in is possible, but pre-booking is advised. |
| Saffron Health | 612 Saffron Lane, LE2 6TD; evenings/weekends/bank holidays listed. | You may need to complete registration paperwork each visit. |
| Westcotes Health Centre | Fosse Road South, LE3 0LP; 8am-8pm, seven days a week. | Consent to view GP record is needed for clinical safety. |
Access, Transport and Visit Planning
Accessibility
The official contact page says the practice has disabled parking spaces, ramps, automatic doors, a lift and accessible bathrooms with changing facilities.
Bus stop
The contact page lists Littlejohn Road as the closest bus stop, with services 88, 87, 40S and 88E.
Interpreter
The appointments page says to tell the practice if you need an interpreter or other access/communication needs.
Complaints, Suggestions and Feedback
Talk locally first
The policy page says if unhappy, first talk the problem through with the Practice Manager.
Write to the practice
The policy page says put concerns in writing so the practice can investigate and respond. Email listed: thehedges.mc@nhs.net.
Further route
If still unhappy, the policy page lists NHS England Customer Services, PO Box 16738, B97 9PT, Tel: 0300 311 22 33.
Map: The Hedges Medical Centre Leicester
Use this map for Pasley Road, Eyres Monsell, Leicester, LE2 9BU. Check appointment time, travel route, access needs and whether your issue should be handled online before travelling.
Hedges GP Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts for Faster Help
Routine online request
I am registered at The Hedges Medical Centre. My main problem/request is ______. It started on ______. It is getting better/worse/same. My important medicines/allergies are ______. I can take a call at ______.Same-day phone call
Hello, I need same-day help today. My main symptom is ______. It started ______. I am not having 999 symptoms. What is the safest route today?Repeat prescription email
Name: ______. DOB: ______. Medicine/item needed: ______. Strength/dose: ______. Nominated pharmacy: ______. I understand repeat prescriptions use a 2 working day service.Home visit request
Hello, I am requesting a home visit because the patient cannot attend the practice due to ______. Symptoms are ______. Address is ______. Callback number is ______.Online access/proxy
Hello, I need help with NHS App/SystmOnline access for ______. I understand proxy access may need ID and written consent if the patient is over 16.Complaint/feedback
I would like to raise feedback/complaint about ______ on ______. I would like it investigated and would like to know the next step in the practice complaints process.Official Links After the Explanation
Use these for final action because appointment tools, hours, online systems and policies can change.
The Hedges Medical Centre FAQ
Where is The Hedges Medical Centre?
The Hedges Medical Centre is at Pasley Road, Eyres Monsell, Leicester, LE2 9BU.
What is the phone number for The Hedges Medical Centre?
The main phone number is 0116 225 1277.
What are The Hedges Medical Centre opening hours?
The official contact page lists Monday-Friday 8:00am-6:30pm, with Saturday and Sunday closed.
How do I book a routine GP appointment?
Use the official online appointment request route between 8am and 4pm, Monday-Friday. The practice says it will respond within 2 working days.
How do I get a same-day appointment?
For on-the-day appointments, telephone 0116 225 1277 at 8:00am in the morning.
Can I use the NHS App at The Hedges?
Yes, where enabled. The online-services page says NHS App can help with symptom advice, appointments, repeat prescriptions and GP record access.
Does The Hedges use SystmOnline?
Yes. The practice lists SystmOnline for online services and repeat prescription ordering.
How long do repeat prescriptions take?
The practice says it operates a 2 working day service for prescription requests. Pharmacy dispensing can take extra time.
Can I order repeat prescriptions by phone?
No. The prescriptions page says the practice does not take repeat prescription requests over the phone.
How do I register with The Hedges Medical Centre?
Use the official registration page. You can register online, print a form, or collect a form from reception. You will need your NHS number and ID may be needed for paper registration.
What is the CQC rating for The Hedges Medical Centre?
CQC lists The Hedges Medical Centre as Overall: Good. Check the official CQC profile for the latest inspection information.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent non-life-threatening help. Call 999 for life-threatening symptoms or emergencies.