Falcon Road GP Help Hub
Use this guide before checking NHS reviews, looking up doctors, booking a GP appointment, sending a digital triage request, ordering prescriptions, calling for results, registering, or travelling to Falcon Road near Clapham Junction.
Key point: Falcon Road uses digital triage for GP appointments. Online forms before 3pm are assessed the same day where capacity allows, while phone support remains available for patients who cannot complete the form online.
Choose the Right Falcon Road GP Route
This table gives the short answer for the main searches: doctors, reviews, GP appointment, prescriptions, test results, registration and urgent help.
| Need today | Use this first | Exact Falcon Road detail | Avoid this mistake |
|---|---|---|---|
| Book GP appointment | Official digital triage route | All GP appointments are triaged first by an experienced clinician; forms before 3pm are assessed same day where capacity allows. | Do not send multiple forms for the same issue unless asked. |
| Cannot use online form | Phone reception | Reception staff can help complete the form over the phone. | Do not skip care because you cannot use online access. |
| Doctors list | Official practice team page | Doctors can change, so use the practice team page for final current names. | Do not rely only on old review sites. |
| NHS reviews | NHS profile and practice review link | NHS profile includes patient ratings and reviews; practice page links to NHS Choices reviews. | Do not treat one anonymous review as the full quality picture. |
| Repeat prescription | Online, in person, post, fax or pharmacy collection route | Processing takes 2 working days; phone repeat requests are not accepted. | Do not call for routine repeats. |
| Test results | 020 7228 3399 after 14:30 | Reception can say whether normal or action is needed; confidentiality rules apply. | Do not ask someone else to call unless permission is recorded. |
| Home visit | 020 7228 1619 before 11:00 | For housebound or too-ill-to-attend patients; visits are only to registered address. | Do not use home visit as an ambulance substitute. |
| Closed and urgent | NHS 111 | Wandsworth out-of-hours access is through NHS 111 and may lead to advice, primary care appointment or home visit. | Do not wait if urgent. |
| Emergency | 999 / A&E | The appointments page lists St George’s Hospital Emergency Department as the nearest ED. | Do not use GP triage for life-threatening symptoms. |
Falcon Road Medical Centre Doctors and Team
The practice has a long-standing North Battersea GP team and also trains future GPs. Some consultations may involve registrars or medical students, but you can say if you do not want a student present.
Doctors listed by the practice
The official team page lists Dr Rehana Butt, Dr Amer Salim, Dr Sy Ahsan, Dr Matthew Beddoe, Dr Stuart Reiss, Dr Abid Shoaib, Dr Charlotte Wrey, Dr Andrea Wang and Dr Lauren Ankrah.
Training practice context
The practice says it trains GP registrars and welcomes medical students from St George’s hospital. Students are supervised, and you can ask not to have a student present.
| Doctor / role | Officially stated useful context | How patients should use this |
|---|---|---|
| Dr Rehana Butt | Joined in 1991; special interests listed include women’s health, diabetes and asthma. Home page also announces retirement after 35 years. | Check current appointment availability and team status on the practice site. |
| Dr Amer Salim | Joined in 1995; GP trainer, GP appraiser, medical education interest, RCGP examiner. | Useful if continuity or training-practice context matters. |
| Dr Sy Ahsan | Joined in 2003; interests include family planning, women’s healthcare and nutrition. | Ask reception/triage if a women’s-health route is relevant. |
| Dr Matthew Beddoe | Joined in 2010; interests include diabetes, heart disease and psychiatry; GP trainer. | Clinical triage still decides appropriate clinician and timing. |
| Wider practice team | Nurses, healthcare assistant, receptionists and administrators support care. | Not every issue requires a named GP appointment. |
NHS Reviews, CQC Rating and How to Read Them
The title search includes “NHS reviews,” but reviews should be read with official safety and inspection context. This article does not add fake review schema or invented star ratings.
NHS reviews route
The NHS profile includes a patient ratings and reviews section. Use it for patient comments, but remember reviews may reflect individual experiences.
CQC rating
CQC lists The Falcon Road Medical Centre at 47 Falcon Road as Overall: Good.
FFT and PPG
The practice news page explains Friends and Family Test feedback, and the Patient Participation Group invites patient views.
GP Appointments: Digital Triage, Same-Day Review and Booking Link
Start with the official digital form
Falcon Road says all GP appointments are first triaged by an experienced clinician.
Reception can help by phone
If you cannot use online services, trained reception staff can help complete the form over the phone.
Before 3pm matters
Forms received before 3pm are assessed on the same day. Forms after that may be assessed the next day depending on capacity.
You may receive a booking link
You may be phoned by the admin team or sent a booking link to book yourself.
Appointment type depends on issue
Appointments may be face-to-face or telephone depending on clinical need.
Chaperone available
The practice recognises intimate examinations can be distressing and says a chaperone will be offered where possible.
Falcon Road Opening Hours and Urgent Help
| Day / route | Official detail | Best patient action |
|---|---|---|
| Monday | 08:00-18:30 | Use digital triage for GP appointment requests; phone if online access is difficult. |
| Tuesday | 08:00-18:30 | Good day for routine admin, appointment or prescription follow-up. |
| Wednesday | 08:00-18:30 | Use online access where possible to reduce phone pressure. |
| Thursday | 08:00-18:30 | Order medicines before weekend pressure. |
| Friday | 08:00-18:30 | Do not leave prescription or result questions until late Friday. |
| Saturday | 09:00-12:00 by appointment only | Do not attend without a confirmed appointment. |
| Out of hours | Access Wandsworth GP Out of Hours via NHS 111 | NHS 111 may route to advice, primary care centre appointment or home visit if clinically appropriate. |
| Emergency | 999 / nearest ED listed as St George’s Hospital | Use 999 when life is at risk or symptoms are severe. |
Phone, Email, Parking, Bus and Train Details
Main reception
020 7228 1619. Use for reception, digital triage help, registration, travel-to-surgery questions, home visit requests and general practice access.
Advice/results number
The appointments page lists 020 7228 3399 for telephone advice and test-result calls at specific times.
Email caution
The practice says it can receive general enquiries by email but cannot reply to specific health queries, accept repeat prescriptions, or book/cancel appointments by email.
| Travel method | Official detail | Practical note |
|---|---|---|
| Car | Postcode SW11 2PH; metered parking in surrounding streets. | Allow time for parking near Battersea/Clapham Junction. |
| Bus | 49 and 345 buses stop outside Falcon Road Medical Centre. | Useful for patients avoiding parking pressure. |
| Train | Clapham Junction station is less than 5 minutes’ walk away. | Check your appointment location before travelling. |
| Wheelchair access | Home page says the surgery is ground-floor level with easy wheelchair access. | Call ahead if a specific access need matters. |
Repeat Prescriptions: 2 Working Days and No Phone Requests
Falcon Road says repeat prescriptions are legal documents and need an accurate GP-checked process. It cannot accept repeat prescription requests by phone.
| Prescription route | What Falcon Road says | Prepare before requesting |
|---|---|---|
| In person | Tick required items on the right-hand page of your prescription and leave it with reception. | If you do not have the slip, write name, DOB and requested items clearly. |
| By post | Post the prescription slip or written request. Include stamped addressed envelope if return by post is needed. | Allow postal delay plus 2 working days processing. |
| Pharmacist collection | Many local pharmacies have daily collection service from the surgery. | Ask pharmacy or reception about the collection arrangement. |
| Electronic prescribing | GP can send prescriptions electronically to a pharmacy of your choice. | Confirm your nominated pharmacy before the prescription is sent. |
| Online | The prescription page links to online repeat prescription ordering. | Use online access where enabled. |
| Phone | Not accepted for repeat prescription requests. | Do not phone for routine repeats unless you need urgent safety advice. |
Telephone Advice, Test Results and Confidentiality
Telephone advice
For a non-urgent medical matter that does not need an appointment, call 020 7228 3399 between 11:30 and 12:30.
Test results
For blood tests and investigations arranged by your doctor, call 020 7228 3399 after 14:30.
Confidentiality
The practice releases results only to the patient unless permission exists or the patient cannot understand the results.
Home Visits: Who They Are For and When to Call
Housebound / too ill
Home visits are for patients who are housebound or too ill to come to the surgery.
Call before 11:00
Phone 020 7228 1619 before 11:00 so doctors can plan visits after morning surgery.
Registered address only
The practice says it can only visit you at the address where you are registered with the practice.
Registering as a New Patient at Falcon Road
Check distance and NHS status
The practice says it does not have a strict catchment area but prefers patients to live within a reasonable distance. NHS currently shows accepting new patients.
Complete registration paperwork
Prepare GMS1 form, new patient health questionnaire and consent form where required.
Bring proof
The registration page asks for proof of identity, proof of address, NHS number if possible, and medication details.
Health check appointment
New patients and parents of children over 5 are asked to make an appointment with the healthcare assistant for a health check.
Children under 5
Bring the complete immunisation record from the red book.
Online proxy access
If registering or acting for another patient as a proxy, complete the Patient Online Proxy Consent form if online access is needed.
Clinics and Services Patients Search For
NHS Health Check
Adults aged 40-74 without listed cardiovascular disease may be eligible for a free NHS Health Check.
Physiotherapy
First Contact Physiotherapy and getUBetter support may help with back, neck, shoulder, knee, ankle, elbow, wrist and muscle problems.
Travel clinic
The practice offers pre-travel assessment, travel vaccination service, Yellow Fever Centre, anti-malarial advice and prescriptions. Book at least 6 weeks before departure.
Talking therapy
The services page mentions Wandsworth Psychological Therapies and Wellbeing Service and self-referral by phone or online.
Podiatry
NHS Wandsworth community podiatry may see referred patients at the surgery.
Stop smoking
The practice says trained smoking cessation advisors and the clinical team can support quitting with NRT and other options.
Child immunisations
If unsure whether your child is up to date, speak to a practice nurse or health visitor.
Monitoring clinics
The services page mentions support such as rheumatoid arthritis drug monitoring where agreed with the specialist.
Pharmacy First, Minor Illness and When GP Is Not First
Falcon Road’s minor-illness page links to Pharmacy First digital triage, pharmacy blood-pressure checks, pharmacy contraception and emergency medicine supply routes.
| Need | Possible faster route | When to use GP/111/999 instead |
|---|---|---|
| Cystitis / UTI-type symptoms | Pharmacy First may help for eligible patients. | Pregnancy, male patient, fever, back/kidney pain or serious symptoms. |
| Sore throat | Pharmacy can advise and may treat eligible cases. | Breathing/swallowing difficulty or very unwell child/adult. |
| Emergency contraception | Pharmacy route may be suitable. | Safeguarding concern, assault, severe symptoms or uncertainty. |
| Vaginal thrush | Pharmacy advice may help for eligible patients. | Pregnancy, recurrent symptoms, pain, bleeding or first episode uncertainty. |
| Hay fever | Pharmacist can advise on OTC and prescription options. | Breathing symptoms, asthma flare or severe reaction. |
| Completely run out of medicine | NHS emergency medicine supply route may help. | Urgent clinical deterioration or high-risk medicine issue. |
Online Access: Appointments, Prescriptions and Summary Records
Book/cancel online
The practice news page says patient online access includes booking and cancelling appointments.
Order repeats
Online access also supports ordering repeat prescriptions where enabled.
Summary record
The practice says online access can show a summary of your medical record, including allergies and adverse reactions.
Feedback, PPG, Complaints and NHS Reviews
Practice feedback
The practice page lists swlicb.frmc@nhs.net with its patient charter and feedback/complaints section.
Patient Participation Group
The PPG invites patient views by email at FalconRoadPPG@gmail.com or via the surgery reception message box.
Ombudsman route
The practice page says unresolved complaints can go to the Parliamentary and Health Service Ombudsman.
Map: Falcon Road Medical Centre Battersea
Use this map for 47 Falcon Road, Battersea, London, SW11 2PH. The surgery is near Clapham Junction and the 49/345 bus route.
Falcon Road GP Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts for Faster Help
Digital triage request
I am registered at Falcon Road Medical Centre. My main problem is ______. It started ______. It is getting better/worse/same. My medicines/allergies are ______. I can take a call at ______.Phone help with online form
Hello, I cannot complete the digital triage form online. Can reception help me complete the form over the phone for ______?Repeat prescription
Name: ______. DOB: ______. Items needed: ______. Nominated pharmacy: ______. I understand repeat prescriptions take two working days and cannot be requested by phone.Test result
Hello, I am calling after 14:30 for a test result arranged by my doctor. The test was on ______. My DOB is ______. I understand results are confidential.Home visit
Hello, I am requesting a home visit because the patient is housebound/too ill to attend surgery. The registered address is ______. Symptoms are ______. Callback number is ______.Complaint / feedback
I would like to raise feedback/complaint about ______ on ______. I would like it investigated and would like to know the next step in the practice complaints process.Official Links After the Explanation
Use these for final action because appointment systems, doctors, reviews, hours and policies can change.
Falcon Road Medical Centre FAQ
Where is Falcon Road Medical Centre?
Falcon Road Medical Centre is at 47 Falcon Road, Battersea, London, SW11 2PH.
What is the main phone number?
The main reception phone number listed on the official contact page is 020 7228 1619.
What number do I call for test results?
The appointments page says to call 020 7228 3399 after 14:30 for blood test and investigation results arranged by your doctor.
What are Falcon Road Medical Centre opening hours?
The official contact page lists Monday-Friday 08:00-18:30 and Saturday 09:00-12:00 by appointment only.
How do I book a GP appointment?
Use the official digital triage route where possible. If you cannot complete the form online, reception staff can help complete it by phone.
When are online forms assessed?
The appointments page says forms received before 3pm are assessed the same day. Forms after that may be assessed the next day depending on capacity.
Who are the doctors at Falcon Road Medical Centre?
The official team page lists doctors including Dr Rehana Butt, Dr Amer Salim, Dr Sy Ahsan, Dr Matthew Beddoe, Dr Stuart Reiss, Dr Abid Shoaib, Dr Charlotte Wrey, Dr Andrea Wang and Dr Lauren Ankrah.
Where can I read NHS reviews?
Use the NHS GP profile patient ratings and reviews section. The practice page also links to NHS Choices reviews and ratings.
What is Falcon Road Medical Centre’s CQC rating?
CQC lists The Falcon Road Medical Centre as Overall: Good. Check the official CQC profile for the latest inspection information.
How long do repeat prescriptions take?
The prescriptions page says repeat prescriptions take two working days from the request date. Pharmacy dispensing may take longer.
Can I request repeat prescriptions by phone?
No. Falcon Road says repeat prescription requests cannot be accepted over the phone for safety reasons.
How do I request a home visit?
If you are housebound or too ill to attend, call 020 7228 1619 before 11:00 and leave a contact number. Visits are only to your registered address.