Crwys Repeat Rx Route
People usually land on this page because they need a repeat prescription and do not want to lose time using the wrong route. Crwys Medical Centre gives several ways to order, but the key rule is simple: repeat prescription requests are not taken by telephone.
This independent guide explains the official ordering routes, the 48 working-hour processing time, what details to include, how the NHS Wales App fits in, and when a medicine request needs a GP conversation instead of a repeat order.
Repeat Prescription Steps for Crwys Medical Centre
Use this section before you order. It is designed to prevent the common repeat-prescription mistakes: phoning a request, ordering too early, giving incomplete medicine details, or assuming the pharmacy has your prescription as soon as the practice receives it.
Check it is a repeat medicine
A repeat prescription is normally for medicine already authorised for repeat issue. If the medicine is new or not on your repeat list, Crwys says you need to contact the practice to book a telephone consultation with a doctor.
Choose an accepted ordering route
Use the NHS Wales App, the practice online request form, a paper request handed in at reception, post, or your preferred pharmacy if that arrangement is already set up.
Allow the full processing time
The practice asks for 48 working hours to process repeat prescription requests. The pharmacy then needs its own dispensing time.
How to Order: Accepted Routes Compared
| Route | What Crwys says | Best for | What to prepare |
|---|---|---|---|
| NHS Wales App | Patients with an NHS Wales App account can request repeat prescriptions through the app. | People who already use the app and can see repeat medicines there. | App access, medicine item and pharmacy information where needed. |
| Online request form | The practice prescription page provides an online request form. | People who prefer the practice website route. | Drug name, directions and quantities. |
| In person | Complete the tear-off slip and hand it to reception, or write the required medication with your details. | People already visiting the surgery or unable to use online ordering. | Repeat slip or clear written medicine details. |
| By post | Posted requests are processed within 48 working hours of being received. | People who cannot use online services and are not close to running out. | Written request and stamped addressed envelope if you want the prescription posted back. |
| Preferred pharmacy | If signed up to a preferred pharmacy, contact that pharmacy to order on your behalf. | People whose pharmacy already manages their repeat ordering. | Confirm how much notice the pharmacy needs for dispensing. |
| Telephone | Crwys says prescription requests are not accepted by telephone. | Not for repeat prescription ordering. | Use another accepted route. |
Small Details That Can Stop a Prescription Delay
Allow 48 working hours
This is practice processing time, not total time until the medicine is ready in the pharmacy.
Do not order too early
Crwys asks patients not to order repeat prescriptions more than 7 working days in advance.
Write the medicine clearly
Include drug name, directions and quantities. Vague requests are easier to delay.
Add pharmacy time
Your pharmacy still needs time to dispense after the practice sends or returns the prescription.
Private Prescriptions and Private Provider Requests
This is worth reading if a private clinician has recommended medicine, tests or a shared-care arrangement. Crwys publishes specific guidance for private care and private prescribing.
Private treatment stays private first
Crwys says the private provider keeps responsibility for tests, investigations, results and explaining what happens next when care is arranged privately.
GP takeover is not automatic
Longer-term medicines may be added to repeat prescriptions only where they fit NHS availability and the GP team is comfortable prescribing them.
Shared care warning
The private-services page says the practice does not accept shared-care requests from private providers.
NHS Wales App Help for Crwys Patients
Crwys says patients can use the NHS Wales App to book or cancel appointments, order medication and view their detailed coded record.
What the app can do
The practice online-services page lists appointment booking/cancellation, medication ordering and coded-record viewing.
Access requirement
Crwys’ NHS Wales App news says users need verified NHS login or valid photo ID, and must be aged 16 or over.
Identity verification
The practice mentions Welsh Identity Verification Service as another route where patients need GP-practice identity verification.
Crwys Medical Centre Contact Details
| Item | Verified detail | Practical note |
|---|---|---|
| Practice name | Crwys Medical Centre | General Practice in Cardiff. |
| Address | Wedal Road, Heath, Cardiff, CF14 3QX | Use the full address to avoid confusion with nearby Crwys Road references. |
| Telephone | 02920 524140 | Use for appointment/admin support. Do not use telephone for repeat prescription requests. |
| Crwysadmin.w97041@wales.nhs.uk | Listed by the practice. Do not use email for emergencies. | |
| Fax | 02920 617066 | Listed on the practice details and NHS 111 Wales pages. |
| Health board | Cardiff & Vale University Health Board | Relevant NHS Wales health board for the practice. |
Opening Hours and Door Access
The practice opening page separates telephone access from front-door access, which matters if you plan to visit early or late in the day.
| Day | Listed practice hours | Front-door note |
|---|---|---|
| Monday | 8:00am – 6:30pm | Telephone access starts at 8:00am; doors open at 8:25am and close at 6:00pm. |
| Tuesday | 8:00am – 6:30pm | Some Tuesdays close at 12 noon for staff training. Check before travelling. |
| Wednesday | 8:00am – 6:30pm | Telephone-only access may apply between 8:00-8:25am and 6:00-6:30pm. |
| Thursday | 8:00am – 6:30pm | Check live notices for training or exceptional closures. |
| Friday | 8:00am – 6:30pm | Out-of-hours cover starts after 6:30pm. |
| Saturday | Closed | Use NHS 111 Wales for urgent non-emergency help. |
| Sunday | Closed | Use NHS 111 Wales or 999 depending on urgency. |
| Bank holiday | Closed on NHS 111 Wales listing | Verify before travelling around public holidays. |
Appointments: What Crwys Says to Do
Crwys uses Care Navigation. That means staff ask about the problem and direct the request to the most suitable person. It may be a GP, nurse or the admin team, depending on the issue.
Contact during the day
The practice says patients can call or drop in between 8:00am and 6:30pm, Monday to Friday, if they think they need to be seen or speak to someone.
Book ahead
Pre-bookable face-to-face and telephone appointments are available up to six weeks in advance.
Emergency clinic
The practice runs an on-the-day emergency clinic. Call from 8:00am if you think you need an emergency appointment that day.
Telephone Appointments: Read Before Waiting for the Call
Book up to six weeks ahead
Crwys says pre-booked telephone callback slots are available with the doctor of choice up to six weeks in advance.
Use phone, NHS Wales App or email
Telephone appointments can be booked by calling 02920 524140, through the NHS Wales App, or by non-urgent email request.
Do not treat the reminder time as exact
The practice says the reminder time represents the date of the call, not the exact time the doctor will ring.
Answer when the doctor calls
If the first call is missed, the doctor will try once more. After two failed attempts, the appointment must be re-booked and is recorded as failed.
Do not use telephone appointments for forms
Crwys says telephone appointments should not be used to request forms or letters. Call the medical centre and staff will advise the correct route.
Home Visits: Who They Are For
Home visits are not a transport service. Crwys says they are for patients too ill to come to the surgery where there is a clinical need for urgent physical examination.
Usually reserved for
Housebound, terminally ill, elderly or frail patients.
Phone before 9:30am
The practice asks patients to telephone before 9:30am so house calls can be planned for the day.
Transport is not enough
The home-visits page says lack of transport is not a reasonable indication for a home visit.
Fit Notes and Sick Notes
7 days or less
Crwys says you do not need to see a doctor and can complete self-certification.
Self-cert form
If your employer does not have a form, use the linked self-certification form, print it and give it to your employer.
More than 7 days
Use the online fit/sick-note request after the first seven days of sickness.
Hospital discharge
If you were recently discharged after inpatient admission, Crwys says to ask your consultant for a fit note.
Registering with Crwys Medical Centre
Crwys says registration is for people who live within the practice area. Registration forms can be obtained from reception or downloaded from the practice website.
| Applicant | What Crwys asks for | Delay-prevention note |
|---|---|---|
| Adults over 16 | Complete the Crwys Medical Centre Adult Registration Form and the GMS1W Registration Questionnaire. | The GMS1W form must be signed in the bottom-left corner of the front page. |
| Adults on repeat medication | Provide a copy of the repeat prescription slip for practice records. | Useful for repeat Rx continuity while records transfer. |
| NHS number | The page asks for the 10-digit NHS number. | Look on prescriptions, hospital letters, appointment letters or ask your previous practice. |
| Children under 16 | Complete the GMS1W Registration Form and return it to reception or by email. | A child’s NHS number can be found in the Red Immunisation book. |
| First-year Cardiff university students | The page provides a separate online student registration route. | Use the student route only if it applies to you. |
Doctors and Practice Team
Only names listed on the Crwys official practice details or practice team pages are included. Staff can change, so check the practice team page before relying on a name.
GPs listed
The official team page lists Dr D Rees, Dr S Everest, Dr D Quarry, Dr J Vickers, Dr S Thickens, Dr A Winstanley, Dr L Hext and Dr Y Cheema.
Nursing and HCA team
Julie Owen, Claire Thomas, Helen Bridgeman, Charlene Alexander and Alana Vatougios are listed in nursing or healthcare assistant roles.
Management and admin
Andy Smith is listed as Practice Manager, Jacqueline Short as Assistant Practice Manager, and the page also lists medical secretaries and reception team names.
Clinics and Services Listed by Crwys
Crwys says clinics and services are provided by in-house doctors, nurses and advanced nurse prescribers, with an on-site pharmacist available for medication reviews and queries.
Long-term condition reviews
- Chronic disease
- Diabetes
- Asthma
- COPD
- High blood pressure
- Chronic heart disease
Prevention and screening
- Immunisations
- Cervical screening
- Health promotion checks
- Flu
- Travel
- Baby clinic
Support services
- Primary mental health
- Substance misuse
- Weight management
- Smoking cessation
- Ante-natal
- Minor operation
Parking, Disabled Access and Visiting the Surgery
Small car park
The practice home page says there is a small car park and that parking at the medical centre can sometimes be difficult.
Wedal Road paid parking
The practice says council paid parking on Wedal Road uses MiPermit location number 753098.
Disabled access
NHS 111 Wales lists disabled access as “Yes” for Crwys Medical Centre.
Out-of-Hours and Urgent Help
Crwys says Cardiff & Vale GP Out of Hours covers urgent medical problems only when the surgery is closed: evenings from 6:30pm to 8:00am, weekends and bank holidays.
NHS 111 Wales
Cardiff and Vale residents can dial 111 free for urgent healthcare advice when the surgery is closed.
Text Relay
The practice out-of-hours page gives 18001 111 for people who are deaf or hard of hearing and do not use BSL or digital access.
Emergency ambulance
The out-of-hours page says 111 call takers can recognise a threat to life and put callers through to emergency ambulance services. Use 999 directly for life-threatening emergencies.
HIW, NHS 111 Wales and Verification Notes
Crwys is in Wales. The relevant healthcare regulator source is Healthcare Inspectorate Wales, not the Care Quality Commission used for England.
Regulator listing
HIW lists Crwys Medical Centre as an NHS GP surgery in Cardiff under Cardiff and Vale University Health Board.
Latest HIW report shown
The HIW page shows an October 2025 General Practice Inspection report published on 23 January 2026.
NHS 111 Wales listing
NHS 111 Wales confirms local service details such as phone, address, disabled access, opening hours and out-of-hours number.
Crwys Route Planner
Pick your task and get the sensible next step. This tool runs in your browser only and does not send information anywhere.
Select your task above.
Copy-and-Use Scripts
Repeat prescription request
I am registered at Crwys Medical Centre. I am requesting repeat medication: drug name ______, directions ______, quantity ______. I have ______ days left. My preferred/nominated pharmacy is ______.Medicine not on repeat list
I need advice about a medicine I have not had before / cannot see as a repeat item. Please advise whether I need a telephone consultation with a doctor. My contact number is ______.Telephone appointment request
I am requesting a non-urgent telephone appointment. My full name is ______, date of birth ______, phone number ______, and the reason is ______. I can take a call on ______.Home visit request
I am requesting a home visit because the patient is too ill to come to surgery and may need urgent physical examination. The problem is ______. The patient is housebound / elderly / frail / terminally ill. Best callback number is ______.Map: Crwys Medical Centre, Cardiff
Use the verified address: Crwys Medical Centre, Wedal Road, Heath, Cardiff, CF14 3QX.
Official and Authoritative Sources
These links are provided for verification and action. Read the relevant section above first so you know which route to use.
Crwys Medical Centre Repeat Rx FAQs
How do I order a repeat prescription from Crwys Medical Centre?
You can use the NHS Wales App, the practice online request form, a paper request in person, post, or a preferred pharmacy if you are signed up with one.
How long do repeat prescriptions take at Crwys?
The practice says repeat prescription requests take 48 working hours to process. Your pharmacy then needs its own dispensing time.
Can I order repeat prescriptions by telephone?
No. Crwys Medical Centre says it does not accept prescription requests by telephone.
Can I order more than 7 working days early?
The practice asks patients not to order repeat prescriptions more than 7 working days in advance.
What details should I include in a prescription request?
Include the drug name, directions and quantities. Crwys asks patients to give as much detail as possible.
Can I use the NHS Wales App for repeat medicines?
Yes, where your account is set up and the repeat item is available. Crwys says the NHS Wales App can be used to order medication.
Why is my medicine not showing in the NHS Wales App?
NHS Wales App help says a medicine may not show if it has already been requested, it is too early, a review is needed, it is acute/one-off, repeat dispensing applies, or the practice does not offer that item online.
Can my pharmacy order for me?
Yes, if you are signed up to a preferred pharmacy. Crwys says you should contact that pharmacy to order medication on your behalf.
What if I need a medicine I have not had before?
Crwys says you need to contact the practice to book a telephone consultation with a doctor.
Does Crwys automatically take over private prescriptions?
No. Crwys says GP takeover depends on whether the treatment is appropriate for NHS primary care and whether the GP practice team is comfortable prescribing it.
Does Crwys accept private shared-care requests?
The practice private-services page says it does not accept shared-care requests from private providers.
What is the Crwys Medical Centre phone number?
The practice details page lists 02920 524140.
Where is Crwys Medical Centre?
Crwys Medical Centre is at Wedal Road, Heath, Cardiff, CF14 3QX.
What are Crwys Medical Centre opening hours?
The practice opening page lists Monday to Friday, 8:00am to 6:30pm. NHS 111 Wales lists Saturday, Sunday and bank holidays as closed.
When do the surgery doors open?
The practice says telephone access starts at 8:00am, but patients cannot enter until doors open at 8:25am.
Does the surgery ever close for training?
The practice says some Tuesdays close at 12 noon for staff training and asks patients to check with the surgery for forthcoming training afternoons.
How do appointments work at Crwys?
Crwys uses Care Navigation. Staff assess the request and direct patients to the most appropriate person, which may be a doctor, nurse or admin team.
Can I book a telephone appointment?
Yes. Crwys says pre-booked telephone callback slots are available with the doctor of choice up to six weeks in advance.
Will the doctor call exactly at the appointment reminder time?
No. Crwys says the reminder time represents the date of the call, not the exact time the doctor will phone.
What happens if I miss a telephone callback?
The doctor will try once more. After two failed contact attempts, you must re-book and it is recorded as a failed appointment.
How do I request a home visit?
Phone before 9:30am so house calls can be planned. Home visits are for patients too ill to attend where urgent physical examination is clinically needed.
Is lack of transport enough for a home visit?
No. Crwys says lack of transport is not a reasonable indication for a home visit.
How do fit notes work at Crwys?
For sickness of 7 days or less, Crwys says you usually do not need to see a doctor and can self-certify. For more than 7 days, use the fit/sick note route.
How do I register with Crwys Medical Centre?
If you live within the practice area, registration forms can be obtained from reception or downloaded from the practice website.
What should adults over 16 complete for registration?
Adults over 16 should complete the Crwys Medical Centre Adult Registration Form and the GMS1W Registration Questionnaire.
What if I take repeat medication when registering?
Crwys asks for a copy of the repeat prescription slip for its records.
Which doctors are listed by Crwys?
The official team page lists Dr D Rees, Dr S Everest, Dr D Quarry, Dr J Vickers, Dr S Thickens, Dr A Winstanley, Dr L Hext and Dr Y Cheema. Check the practice team page for current details.
Does Crwys Medical Centre have disabled access?
NHS 111 Wales lists disabled access as “Yes” for Crwys Medical Centre.
Is parking available at Crwys Medical Centre?
The practice says it has a small car park and that parking can sometimes be difficult. It also gives MiPermit location number 753098 for council paid parking on Wedal Road.
What out-of-hours number should Crwys patients use?
Crwys says Cardiff and Vale residents can dial NHS 111 Wales free for urgent medical advice when the surgery is closed.
Is Crwys regulated by CQC?
Crwys is in Wales, so Healthcare Inspectorate Wales is the relevant regulator source rather than England’s Care Quality Commission.
Is this the official Crwys Medical Centre website?
No. This is an independent MedicalGroupUK.org guide. Use the Crwys Medical Centre, NHS Wales and HIW links for live action and verification.