Use Alice GP Records & Booking
Use this scan-first guide before you call The Alice Medical Centre, use the NHS App, book or cancel a GP appointment, order repeat medication, check your record, request test results, register as a patient, or choose 111/999 when the surgery is closed.
Key answer: Alice Medical Centre supports NHS App and SystmOnline tasks such as appointment booking/cancellation, repeat prescriptions and viewing parts of your GP record where enabled.
Choose the Right Alice Medical Centre Route First
| What you need | Use this first | Exact Alice detail | Avoid this mistake |
|---|---|---|---|
| Urgent appointment today/tomorrow | Appointment request form, phone, or reception | Monday/Tuesday/Wednesday/Friday 8:00am-6:30pm; Thursday 7:00am-6:30pm. Response target: 4 hours during opening times. | Do not use routine online services for emergency symptoms. |
| Routine appointment within 7 days | Appointment request form, phone, reception, or NHS account for supported items | The practice asks what you need help with so the right doctor, nurse or professional can respond. | Do not demand only a GP if nurse/pharmacist/other clinician is faster and suitable. |
| Book/cancel online | NHS App, NHS website, or SystmOnline where enabled | Online services allow booking, checking or cancelling appointments. | Do not assume every appointment type is available online. |
| Repeat prescription | NHS App/NHS account, SystmOnline, request form, phone option 3, or paper form | Phone option 3 is listed between 10:30am-1:30pm. Prescriptions are aimed to be ready 48 hours later. | Do not email repeat prescription requests. |
| Medicine question | Local pharmacist or surgery pharmacist after 10am | Practice says phone pharmacist after 10am on 0115 9857944 or use medication query form. | Do not use urgent appointment just for basic medicine-use questions. |
| GP record access | NHS App or SystmOnline | Records can include medicines, allergies, vaccinations, previous illnesses and test results where enabled. | Do not share login details with family; ask about proper access routes. |
| Home visit | Phone reception before 10am if possible | For housebound patients who need an appointment; practice phones first to understand need. | Do not use home visit request for life-threatening symptoms. |
| Closed but urgent | NHS 111 or normal surgery number message | Call 111 direct or call the surgery number to hear out-of-hours instructions. | Do not wait until morning if urgent. |
NHS App: What Alice Patients Can Use It For
Appointments
Search, book and cancel GP surgery appointments where the practice has made slots available online.
Prescriptions
Order repeat medication, see available repeat medicines and choose where prescriptions are sent.
GP record
View parts of your record such as medicines, allergies, vaccinations, previous illnesses and test results where enabled.
Symptoms
Check NHS information and find advice or medical help near you without waiting in a phone queue.
GP Appointment Booking: Online, Phone or Reception
Pick urgent or routine
For urgent appointments today or tomorrow, use the appointment request form, phone or reception during opening hours. For routine appointments, use the same routes or NHS account where available.
Explain what you need
The practice says it asks what you need help with so it can choose the most suitable doctor, nurse or health professional.
Expect the right consultation type
You may be offered help by phone, face to face, video call, text or email.
Cancel early
Cancel through NHS account/NHS App, SystmOnline, phone, or by replying CANCEL to your reminder text.
Opening Hours and Contact Details
| Day / route | Official detail | Best patient action |
|---|---|---|
| Monday | 8:00am-6:30pm | Use appointment request, phone, reception or online services. |
| Tuesday | 8:00am-6:30pm | Call earlier for same-day help. |
| Wednesday | 8:00am-6:30pm | Good for routine follow-up, admin and appointment requests. |
| Thursday | 7:00am-6:30pm | Early appointments may be available; ring the surgery to book. |
| Friday | 8:00am-6:30pm | Do not leave prescription or fit-note questions late before weekend. |
| Saturday/Sunday | Closed | Use NHS 111 if urgent and not life-threatening; 999 for emergencies. |
| nnicb-nn.c84695@nhs.net is listed on contact page | Do not use email for urgent symptoms or repeat prescription requests. |
GP Records: NHS App, SystmOnline and What You Can See
Get full access
NHS App full access usually needs identity proof, such as photo ID or GP online-services registration details.
Record content
You may see medicines, allergies, vaccinations, previous illnesses, test results, appointment notes, documents and communications where enabled.
Safety limits
Some sensitive information may be hidden. If information is incorrect or missing, contact the surgery.
Repeat Prescriptions: Exact Alice Rules
Best route
Use NHS account/NHS App or SystmOnline so you can select repeat medicines and dosage directly.
Phone route
Call the surgery and press option 3 between 10:30am and 1:30pm.
Collection target
The practice aims to have prescriptions ready for collection 48 hours later.
| Prescription task | Use this | Prepare |
|---|---|---|
| Routine repeat | NHS App/NHS account, SystmOnline, request form, phone option 3 or paper form. | Medicine name, strength, quantity and nominated pharmacy. |
| Change pharmacy | Change in the app/website, at the practice, or at a pharmacy accepting repeats. | New pharmacy name and address. |
| Prescription not ready | Check whether 48 hours have passed and whether pharmacy has received it. | Request date, medicine name and pharmacy. |
| Medicine side-effect question | Ask local pharmacist or surgery pharmacist after 10am. | Medicine box/photo, symptoms and allergies. |
| Old medicines | Take them to the pharmacy or bring them to surgery. | Do not put in household bin or flush down toilet. |
Test Results: App First, Then Ask Safely
Check online
NHS App and SystmOnline can show test results where enabled.
Need explanation?
Use the practice route if you need clinical interpretation. Reception may not be able to explain medical meaning safely.
Hospital tests
If a hospital or clinic requested the test, ask that service for the result and action unless Alice tells you otherwise.
Fit Notes and Sick Notes
| Situation | Best route | What to include |
|---|---|---|
| Off sick 7 days or less | Self-certification is normally enough. | Employer form or self-certification details. |
| More than 7 days | Use appointment/request route for a fit note. | Start date, condition, work impact and whether you have already been seen. |
| Hospital treatment | Ask hospital/clinic first if they treated you. | Discharge note, procedure date and recovery instruction. |
| Renewal | Request before the current note expires. | Current fit-note dates and whether condition changed. |
Home Visits: When to Phone Before 10am
Who it is for
Alice says if you are housebound and need an appointment, it will do a home visit.
Call early
If possible, telephone reception before 10am when a home visit is needed.
Call first
The practice says it will phone first to understand what you need.
Pharmacy First, Medicines and Minor Illness Help
The Alice Medical Centre prescriptions page says local pharmacists can answer medicine questions, advise on medicines you can buy without prescription, and help with minor illnesses.
| Need | Pharmacy may help with | Use GP/111/999 if |
|---|---|---|
| Coughs, colds, sore throat | Self-care advice and over-the-counter options. | Breathing difficulty, chest pain, severe dehydration or symptoms getting worse. |
| Tummy trouble | Advice on hydration and medicines. | Blood, severe pain, frailty, pregnancy concern or persistent symptoms. |
| Aches and pains | Safe use of pain relief and when to seek more help. | Injury, weakness, numbness, fever or sudden severe pain. |
| Medicine questions | How/when to take medicines, side effects and OTC options. | Serious side effects, allergy, medicine error or urgent worsening symptoms. |
Registering and GP2GP Record Transfer
Use the correct practice
This page is for The Alice Medical Centre, 1 Carnwood Road, Bestwood Estate, Nottingham, NG5 5HW.
Use official registration forms
The registration page links PRF1 registration, online registration and new patient health questionnaire routes.
Expect a new-patient check
New patients over age five are invited for a simple health check at registration.
Understand GP2GP transfer
Alice says it uses GP2GP for electronic record transfer when patients register or de-register, except temporary registration.
Doctors, Nurses and Which Team Member May Help
Doctors
The official team page lists Dr T Atiomo, Dr Fiola Obi and Dr Carew.
Nursing team
The practice lists nurses and nursing support for diabetes, blood pressure, B12, dressings, smears, injections and more.
Care navigation
When you contact the surgery, the team asks what you need help with so the most suitable professional can respond.
Summary Care Record and Record Sharing
Emergency usefulness
Summary Care Record includes medicines, allergies and bad reactions, helping NHS staff when the practice is closed or in emergency care.
Who can see it
Only healthcare staff involved in your care should access it, and local record-sharing systems may require permission at the point of care.
Opt-out questions
If you have concerns about sharing or Summary Care Record, speak to the practice before completing opt-out paperwork.
CQC, Complaints and Review Context
CQC rating
CQC lists The Alice Medical Centre as Overall: Good.
Provider
CQC lists the service as provided and run by Dr Tolulope Mojisola Atiomo.
Complaints
The policies page says complaints can be made to Practice Manager Helen Wilkinson in person, by phone or in writing.
When Alice Is Closed: 111 and Nottingham Urgent Care Centre
| Situation | Use this | Official detail |
|---|---|---|
| Urgent, not life-threatening | NHS 111 online or call 111 | The contact page says the normal surgery number also explains how to contact NHS 111 when closed. |
| Need local urgent walk-in style help | NHS Urgent Care Centre, Seaton House, London Road, Nottingham NG2 4LA | Listed as open 7am-9pm, 365 days a year, no appointment needed. |
| Minor injury / issue examples | Urgent Care Centre may assess minor burns, minor head injuries with no loss of consciousness, skin infections, animal bites, suspected broken bones/sprains/strains, eye infections and minor eye injuries. | Use 999 for emergencies such as chest pain or shortness of breath. |
Map: The Alice Medical Centre Nottingham
Alice NHS App & GP Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Urgent appointment
Hello, I’m an Alice Medical Centre patient. I need urgent help for ______. Symptoms started ______. I am not having 999 symptoms. What is the safest route today?NHS App record access
Hello, I’m trying to access my GP record through the NHS App/SystmOnline. I can see ______ but cannot see ______. What access level or ID check do I need?Prescription query
Hello, I ordered ______ on ______ through ______. My nominated pharmacy is ______. Has it been approved and sent, or is anything missing?Home visit request
Hello, I need to request a home visit for ______ because they are housebound. Symptoms are ______. The best contact number is ______.Official Links After the Explanation
Alice Medical Centre FAQ
Where is The Alice Medical Centre?
The Alice Medical Centre is at 1 Carnwood Road, Bestwood Estate, Nottingham, NG5 5HW.
What is the Alice Medical Centre phone number?
The main phone number is 0115 9857944.
What are the opening hours?
The contact page lists Monday, Tuesday, Wednesday and Friday as 8:00am-6:30pm, Thursday as 7:00am-6:30pm, and Saturday/Sunday as closed.
Can I book GP appointments online?
Yes, where available. Alice’s online services page says GP online services can allow patients to book or cancel appointments online. The appointments page also lists an appointment request form.
Can I use the NHS App with Alice Medical Centre?
Yes. The practice online services page says patients can use the NHS App to check symptoms, book appointments, order repeat prescriptions, view GP medical record information and more where enabled.
How quickly does the practice respond to appointment requests?
The appointments page says the practice will respond within 4 hours during opening times for urgent and routine appointment requests.
How do I order repeat prescriptions?
Use NHS account/NHS App, SystmOnline, repeat prescription request form, phone option 3 between 10:30am and 1:30pm, or bring the paper form to the surgery during opening hours.
Can I request repeat prescriptions by email?
No. The prescriptions page says the practice does not take repeat prescription requests by email.
When will my prescription be ready?
The practice says it aims to have prescriptions ready for collection 48 hours later. Check with the nominated pharmacy before travelling.
How do I view GP records?
Use NHS App or SystmOnline where enabled. Records may include medicines, allergies, vaccinations, previous illnesses, test results and communications.
How do I request a home visit?
If you are housebound and need an appointment, the practice says it will do a home visit and phone first to understand your need. Telephone reception before 10am if possible.
What is the CQC rating?
CQC lists The Alice Medical Centre as Overall: Good.