Plan Your Buxted GP Route
Use this scan-first guide before calling, submitting an Accurx request, ordering repeat medicine, checking reviews, finding GP partners, getting test results, registering, or visiting Buxted Medical Centre.
Choose the Right Buxted Route First
| Need | Use this first | Exact detail | Avoid this |
|---|---|---|---|
| Routine GP or admin query | Accurx online form | The practice asks patients with smartphone/computer/tablet access to submit clinical or admin queries via Accurx. | Do not search for a random eConsult page. |
| No internet access | Phone or visit | Reception can ask the same questions and record the request for clinical/admin review. | Do not assume online access is mandatory for everyone. |
| Urgent same-day concern | Accurx or call 01825 732333 | Urgent cases are prioritised; if very urgent use 111 or A&E/999 depending on severity. | Do not wait for a routine admin response if worsening. |
| Nursing appointment | Phone or Accurx admin form | State exactly what nursing appointment is needed. | Do not use a vague “appointment please” request. |
| Repeat prescription | NHS App / NHS account | Repeat medicines can be requested online; non-repeat medicines need a routine request form. | Do not request non-repeat medicines through NHS App. |
| Prescription clerk | 01825 725202 | Listed for repeat medication calls Monday-Friday between 10am and 1pm. | Do not call the dispensary for repeat ordering; it does not take repeat ordering by phone. |
| Test results | NHS App or afternoon phone call | Blood/urine results may be available after seven days; afternoon calls are quieter. | Do not call too early unless symptoms are urgent. |
| Closed and urgent | NHS 111 | 111 online is for age 5+; call 111 for children under 5. | Do not wait for Monday if urgent. |
| Emergency | 999 | Use when life is at risk or someone is seriously ill/injured. | Do not use forms, email or phone queue. |
Buxted eConsult Search? Use Accurx Instead
The title may attract “eConsult” searches, but the official practice pages point users to Accurx for online clinical, medical-admin and admin requests.
What Accurx is used for
Request an appointment, request a sick note, ask about test results, or contact the practice about an admin request.
What to write
One patient, one main issue, symptom start date, medicines, allergies, urgency, and what outcome you need.
When not to use it
Use NHS 111, A&E or 999 if the concern is very urgent, worsening quickly, or life-threatening.
Opening Hours and Phone System
| Item | Official detail | Practical meaning |
|---|---|---|
| Buxted opening | Monday-Friday, 8am-6:30pm; weekends closed. | Use weekdays for routine GP, admin and prescription contact. |
| Universal number | 01825 732333 for Buxted, East Hoathly and Manor Oak. | One number routes across the three sites. |
| Queue capacity | The practice says the queue can hold 70 callers, increased from 40. | An engaged tone can mean the queue is already full. |
| Callback offer | Caller 5 to 70 may be offered callback. | You may avoid holding on the phone. |
| Callback hours | Callback system runs from 8am until 4:30pm each day. | Calling very late may reduce callback options. |
| Closed | NHS 111 online/call 111. | Use 999 only for emergencies. |
Three Surgery Sites: Do Not Confuse Them
| Site | Address | Phone / email | Key note |
|---|---|---|---|
| Buxted Medical Centre | Framfield Road, Buxted, Uckfield, East Sussex, TN22 5FD | 01825 732333 / sxicb-esx.buxted@nhs.net | Main article location; includes dispensary and pharmacy context. |
| East Hoathly Medical Centre | Juziers Drive, East Hoathly, East Sussex, BN8 6AE | 01825 732333 / sxicb-esx.buxted@nhs.net | Same practice group; check site-specific dispensary hours. |
| Manor Oak Medical Centre | Horebeech Lane, Horam, Heathfield, East Sussex, TN21 0DS | 01825 732333 / sxicb-esx.buxted@nhs.net | Same universal phone number; staff page says Manor Oak does not have a dispensary. |
Appointments: What Happens After You Submit a Request
Submit Accurx if you can
Clinical, medical-admin and admin queries should go through Accurx when you have device/internet access.
Reception can help offline users
If you cannot use the online form, you can phone or visit. Reception will ask the same questions and record the same information.
No instant appointment promise
Patients are not given an appointment at the moment the form is submitted. The surgery contacts you after review.
Response aim
Health problem forms are normally responded to within one working day, with urgent cases prioritised.
Safe working limit message
If daily health-problem forms are used up, the site may advise 111, calling the surgery if it cannot wait, or checking later.
Possible appointment types
You may be offered help by phone, face-to-face at the surgery, text or email.
Buxted GP Partners and Doctors
The official staff page lists named GP partners, salaried GPs and a registrar. This section is for “GP partners” and “doctors” search intent, not medical choice advice.
| Role | Names listed by the practice | Useful patient note |
|---|---|---|
| GP Partners | Dr David Wright, Dr Elizabeth Gill, Dr Sarah Perry | Partners are part of the GP leadership of the practice. |
| Salaried GPs | Dr Emma Costello, Dr Tilo Schippers, Dr Carly Jenkinson, Dr Cassandra Streeter, Dr Sian Taylor, Dr Hanelie De Waal | You may be routed to any suitable clinician, not always a named doctor. |
| Registrar | Dr Omolade Abidoye | The practice is a training practice and may have qualified doctors learning general practice. |
| Training practice note | Consultations may sometimes be videoed and medical records inspected for training only. | The practice should explain consent and training use when relevant. |
Nurses, Urgent Care Team, Medicines Team and Attached Staff
Practice nurses
Nurses are available Monday-Friday and provide ear syringing, wound dressings, childhood/travel immunisations, cervical smears, ECGs, blood tests and long-term condition monitoring.
Urgent Care Team
The practice has an Urgent Care Team supporting the Duty Doctor for urgent on-the-day clinical need.
Medicines Management Team
The MMT includes a Clinical Pharmacist and Pharmacy Technicians who help with medication queries, supply issues, monitoring and medication reviews.
Reviews, CQC Good Rating and Complaints
CQC rating
CQC lists Buxted Medical Centre as Overall: Good, with the address and phone matching the official practice profile.
Friends and Family Test
The practice site includes NHS Friends and Family feedback, asking how your experience was and whether a comment can be published anonymously.
Complaints route
For complaints, the practice says to complete the complaint form or email sxicb-esx.buxted@nhs.net. Medical matters and official complaints should not use the suggestions form.
Prescriptions, Dispensary and Collection Rules
| Prescription task | Official detail | Practical action |
|---|---|---|
| Repeat prescription | Use NHS account / NHS App where possible. | Select medicines from your repeat list and check nominated pharmacy. |
| Non-repeat medicine | Non-repeat prescriptions are not available through the NHS App. | Submit a routine request form. |
| Prescription clerk | 01825 725202, Monday-Friday, 10am-1pm. | Use only for repeat medication calls when needed. |
| Repeat slip box | You can post your repeat slip in the dedicated prescriptions box. | Tick only the items you require. |
| Collection timing | Usually 3 to 5 working days after ordering. | Do not leave ordering until the day you run out. |
| Nominated pharmacy | Choose or change pharmacy through app/website, GP practice or pharmacy. | Check before ordering to avoid medicine being sent to the wrong place. |
| Old medicines | Return to pharmacy or bring to surgery. | Do not put medicines in household bin or flush them. |
Buxted Pharmacy, Dispensary and Pharmacy First
Dispensary details
- Buxted dispensary: 8am-6:30pm Monday-Friday, closed 1pm-1:30pm.
- East Hoathly dispensary: Monday, Wednesday, Friday 8am-6:30pm; Tuesday and Thursday 8:30am-1pm; closed 1pm-2pm on relevant days.
- Manor Oak does not have a dispensary.
- Dispensing may help eligible patients living around Buxted or more than one mile from a chemist “as the crow flies”.
Pharmacy at Buxted Medical Centre
- Open Monday-Friday, 8am-6:30pm.
- Non-dispensing patients within one mile of a chemist may collect prescriptions from the pharmacy.
- Delivery service may be available for patients unable to collect medication.
- Delivery is not available to patients who have to pay for medication because drivers cannot collect money.
| Pharmacy First condition | Age range listed | What to do |
|---|---|---|
| Acute otitis media | 1 to 17 years | Ask a local pharmacy if Pharmacy First is suitable. |
| Impetigo | 1 year and over | Pharmacy may be first route if eligible. |
| Infected insect bites | 1 year and over | Ask for pharmacist assessment. |
| Shingles | 18 years and over | Prompt advice matters; use urgent route if severe. |
| Sinusitis | 12 years and over | Pharmacy First may avoid GP appointment. |
| Sore throat | 5 years and over | Use pharmacy if suitable and no red flags. |
| Uncomplicated UTI | Women 16-64 years | Pregnancy, male patients, fever or kidney pain changes the route. |
Test Results, NHS App and Records
Blood / urine results
Older practice information says blood and urine test results are available from reception after seven days. The practice encourages NHS App use for blood results.
NHS App / Patient Access
Online services can show repeat prescriptions, test results, parts of your health record, appointment checks/cancellations and vaccination record.
Patient Access setup
Visit the surgery with photo ID. The practice gives a username and password for Patient Access registration.
Sick / Fit Notes: What to Request
More than 7 days
The services page says to request a sick note if you have been sick for more than seven days.
Use Accurx
The managing-online page says Accurx can be used to request a sick note.
Hospital care
If a hospital team is managing your care, ask them about certificates, results and hospital follow-up letters too.
New Patient Registration
Check NHS status
The NHS profile currently states that Buxted Medical Centre is accepting new patients.
Use the official join route
Use the practice’s join-the-surgery page or NHS registration route, not a third-party form.
Prepare details
Have your NHS number if known, previous GP, address, phone, email, medication list and accessibility/communication needs ready.
Prescriptions warning
If you take regular medicines, keep enough supply while registration and record transfer are processed.
Access, Parking and Communication Support
| Need | Official detail | Practical action |
|---|---|---|
| Wheelchair / mobility access | All three medical centres are accessible and equipped for disabled patients. | Call before travelling if specific access support is essential. |
| Parking | Allocated parking spaces are available. | Leave time for arrival, parking and check-in. |
| Toilets | Toilets with easy access are available at all sites. | Ask reception where the nearest accessible toilet is. |
| Hearing loop | East Hoathly has hearing loops in consulting rooms; Buxted and Manor Oak have portable induction loops. | Request before or on arrival so staff can prepare. |
| Interpreter / communication needs | Appointment page asks patients to tell the practice if they need interpreter or communication help. | Add this to your request, or tell reception early. |
Home Visits
Who it is for
If you are housebound and need an appointment, the practice says it will do a home visit.
Call early
It is helpful to phone the practice as soon after 8am as possible.
First phone call
The practice will phone first to understand what you need before a visit.
Map: Buxted Medical Centre
Use the map for Buxted Medical Centre at Framfield Road, Buxted, Uckfield, East Sussex, TN22 5FD. Before travelling, check whether your task can be done by Accurx, NHS App, phone, pharmacy, dispensary or NHS 111.
Buxted GP Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Accurx clinical request
Hello, I am registered at Buxted Medical Centre. My main problem is ______. It started ______. It is getting better / worse / no change. I take ______ and have ______ allergies. I need routine / urgent help because ______.Prescription query
Hello, I requested ______ on ______ through NHS App / repeat slip / phone. My nominated pharmacy is ______. I have ______ left. Can you confirm if anything is missing or if a review is needed?Test result query
Hello, I had a blood / urine test on ______. It has been ______ days. Can you confirm whether the result is back and whether I need any follow-up?Complaint / feedback
Hello, I want to raise feedback / a complaint about ______ on ______. I would like it reviewed and would like to know the next step in the practice complaints process.Official Links After the Explanation
Buxted Medical Centre FAQ
Where is Buxted Medical Centre?
Buxted Medical Centre is at Framfield Road, Buxted, Uckfield, East Sussex, TN22 5FD.
What is the phone number for Buxted Medical Centre?
The universal phone number for Buxted, East Hoathly and Manor Oak Medical Centres is 01825 732333.
Does Buxted Medical Centre use eConsult?
The current official practice pages direct patients to Accurx online forms for clinical, medical-admin and admin requests. Use the official Accurx route instead of searching for a generic eConsult page.
What are Buxted Medical Centre opening hours?
Buxted is listed as open Monday to Friday from 8am to 6:30pm, and closed on Saturday, Sunday and bank holidays.
Who are the GP partners at Buxted Medical Centre?
The official staff page lists Dr David Wright, Dr Elizabeth Gill and Dr Sarah Perry as GP Partners.
How do I book an appointment?
Patients with device/internet access are asked to submit clinical or medical administrative queries using Accurx. You can phone or visit if you cannot use the online route.
How quickly will the practice respond to Accurx?
The appointments page says patients will be contacted within one working day for a health-problem form, with urgent cases prioritised.
How do I order a repeat prescription?
Use your NHS account or NHS App where possible. You may also call the Prescription Clerk on 01825 725202 Monday to Friday between 10am and 1pm, or post your repeat slip in the dedicated prescription box.
How long does prescription collection take?
The practice says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering.
Is Buxted Medical Centre accepting new patients?
The NHS profile currently says the surgery is accepting new patients. Check the NHS profile and the official join-the-surgery page before applying because this can change.
What is the complaints email?
The practice complaints page says complaints can be sent to the practice inbox at sxicb-esx.buxted@nhs.net or submitted using the complaint form.
Does Buxted Medical Centre have disabled access?
The official contact page says all three medical centres are accessible and equipped for disabled patients, with allocated parking, wheelchair access and easy-access toilets. Buxted and Manor Oak have portable induction hearing loops.