Farrow Medical Practice: NHS App, GP appointments, medical records and patient help
Farrow Medical Centre, also shown on the official website as Farrow Medical Practice, is an NHS GP surgery at 177 Otley Road, Bradford, BD3 0HX. This practical guide explains NHS App access, GP appointments, PATCHS online contact, medical records, proxy access, repeat prescriptions, test results, sick notes, registration, home visits, accessibility, complaints, CQC rating and what to do when the surgery is closed.
Use this number for: appointment help, urgent same-day questions, PATCHS support, repeat prescription questions after 10am, registration help, home-visit requests, medical-record access questions, proxy access, test-result questions, accessibility needs, complaints route questions or if online services are difficult.
Farrow Medical Practice
177 Otley Road
Bradford
West Yorkshire
BD3 0HX
NHS.uk and CQC use “Farrow Medical Centre”; the official website uses “Farrow Medical Practice”. The address and phone number identify the same Otley Road GP surgery.
Open directionsGoogle and Bing search-intent map for Farrow Medical Centre
Patients search this surgery in different ways: “Farrow Medical Centre”, “Farrow Medical Practice”, “Farrow Medical Centre NHS App”, “GP appointment”, “medical records”, “repeat prescriptions”, “PATCHS”, “test results”, “sick note”, “register”, “opening times”, “phone number”, “Otley Road Bradford”, “proxy access”, “CQC rating” and “complaints”. Each phrase has a different intent, so this guide answers the problem behind the keyword instead of adding a keyword list.
| Search phrase | What the user really needs | Best action |
|---|---|---|
| NHS App | Order medicine, view test results, see parts of GP record, check appointments and vaccination records. | Use NHS App and records section |
| GP appointment | Routine appointment, urgent appointment, phone route, reception route or PATCHS online contact. | Use appointment section |
| Medical records | Online access, proof of ID, NHS login, proxy access and record security. | Use records section |
| PATCHS | Online communication route for non-emergency medical/admin help. | Use PATCHS section |
| Repeat prescriptions | How to order, why phone orders are not accepted, pharmacy collection and processing time. | Use prescription section |
| Sick note | When self-certification is enough and when to request a fit note. | Use fit-note section |
| Register with Farrow | Catchment postcodes, online registration, temporary support while registration completes. | Use registration section |
| CQC rating | Current rating, past inspection context and how to read quality updates fairly. | Use CQC section |
Unique patient decision hub: choose the right Farrow route in 60 seconds
This is the reusable part of the guide. Start with your situation, then choose the safest route before phoning, travelling, using PATCHS or relying on NHS App.
I need routine GP help
Phone 01274 637031 Monday to Friday 8am to 6pm, visit reception 8am to 6:30pm, or use PATCHS online contact. Give one clear reason for the request.
I need urgent help today or tomorrow
Phone or visit reception during opening hours and say clearly that you need urgent help. If the symptom is dangerous, use 999 instead.
I need my records
Use NHS App/NHS account where enabled. For full online record access, ask reception because proof of ID and registration may be required.
I need repeat medicine
Use the online order route or paper request. The practice does not take repeat prescription requests over the phone.
I need test results
Use the NHS App first. The practice says results are checked by the doctor and the surgery contacts you if the GP wants to see you.
I need a home visit
Phone as soon after 8am as possible and ideally before 10am. Home visits are for patients housebound because of illness or disability.
Farrow Medical Centre opening times and best time to contact
The official contact page lists Farrow Medical Practice opening times as Monday to Friday from 8:00am to 6:30pm, with Saturday and Sunday closed. The appointments page says routine appointments can be requested by phone from 8am to 6pm or by visiting reception from 8am to 6:30pm.
| Day or service | Listed access | Patient tip |
|---|---|---|
| Monday to Friday opening | 8:00am to 6:30pm | Use early contact for urgent problems and later contact for non-urgent admin where possible. |
| Routine appointment phone route | Monday to Friday, 8am to 6pm | Be ready to explain what you need help with so the team can choose the right professional. |
| Reception route | Monday to Friday, 8am to 6:30pm | Useful if online tools are difficult or you need help with forms. |
| Prescription query phone time | After 10am | The official prescription page says phone reception after 10am for prescription questions. |
| Saturday and Sunday | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
| Extended access | Tuesday evenings at Farrow; other evenings may be at neighbouring practice | Ask reception for current availability and location. |
How to request a GP appointment at Farrow Medical Centre
The official appointments page says you can request routine appointments in the next 14 days by phone or by visiting reception. The practice uses the information you give to choose the most suitable doctor, nurse or health professional. You may be offered a phone, face-to-face, text or email consultation.
Call 999 for life-threatening medical or mental health emergencies. Do not wait for GP opening hours.
Use 01274 637031 Monday to Friday from 8am to 6pm, or visit reception from 8am to 6:30pm.
The official page says to let reception know if you feel you need to be seen urgently so a doctor or nurse can speak to you as soon as possible.
Say if you prefer phone, face-to-face, text or email, need an interpreter, have communication needs, or prefer a specific clinician.
The official page says patients may be asked to rebook if more than 10 minutes late.
Call 01274 637031 and select option 2 if you cannot attend.
Hello, my name is [name]. My date of birth is [date of birth]. I am a patient at Farrow Medical Practice. I need help because [one clear sentence]. I need [routine help / urgent help today / record access help / prescription advice]. What is the safest next step?
PATCHS online contact: when to use it and when not to
The official appointments page includes a PATCHS “Start here” route for online communication. PATCHS is useful when you want to contact the surgery online without waiting on the phone, but it should not be used for danger signs or emergencies.
Good PATCHS requests
Routine symptoms, admin queries, fit-note requests, medication questions, follow-up messages and questions that do not need 999 or immediate emergency care.
Do not use for emergencies
Chest pain, stroke signs, collapse, severe breathing difficulty, heavy bleeding, immediate self-harm risk or serious allergic reaction need 999.
Give useful detail
Say when the problem started, what changed, what you tried, your medicines, allergies and whether symptoms are worsening.
Watch for replies
Keep your phone nearby and check messages after submitting. Missing a reply can delay your care.
NHS App, NHS account and medical records access
The official registration page says Farrow can offer online access to medical records for most patients. Proof of ID and registration are required for this service, and the practice advises patients to discuss access with reception. Once NHS login is set up, patients can use NHS Account or NHS App to order repeat prescriptions, view test results, see parts of the health record, check appointments and see vaccination records.
NHS App
Use it to manage NHS services online. To use the NHS App, you must be aged 13 or over and registered with a GP surgery in England.
Repeat prescriptions
Use NHS App or NHS account to request repeat medicines where they are visible and enabled for your account.
Test results
Use NHS App to view results after they have been checked by the GP and made available.
Health record
See parts of your GP record, allergies, medicines, vaccinations and coded information depending on access level.
| Records task | What it means | Practical next step |
|---|---|---|
| Set up NHS App | Create NHS login, verify identity and connect to your GP record where enabled. | Use the official NHS App page and keep ID details ready. |
| Online record access | May need proof of ID and registration at the practice. | Ask reception what access level is available and what ID is needed. |
| Cannot see test result | It may not be reviewed yet, not shared online, or ordered by another service. | Wait for GP review or ask the surgery/hospital depending on who ordered it. |
| Wrong information | Name, phone, email or address may need updating. | Use the official update-your-details route or speak to reception. |
| Proxy access | Parent, carer or family member access to someone else’s GP services. | Ask reception for the proxy access form and consent requirements. |
Helpful NHS App video for GP records and prescriptions
This NHS App video is useful if you want to understand digital NHS access for prescriptions, records and GP services. Always follow Farrow Medical Practice’s own instructions for prescriptions, test results and record access.
Before you call, visit or use PATCHS: practical checklist
A clear request helps the practice choose the right professional and avoids unnecessary delays. This checklist is especially useful for older patients, carers, people with several medicines, and patients requesting records or proxy access.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacist / prescription / test / record access / referral].
Farrow Medical Centre repeat prescriptions and pharmacy collection
The official prescriptions page says Farrow Medical Practice does not take repeat prescription requests over the phone. This is to reduce errors with complex or similar-sounding drugs. Patients can use online ordering or bring the paper repeat prescription request form to the surgery Monday to Friday from 8am to 6pm.
Order online
Use the official online prescription route, NHS App or online services where enabled.
Use paper slip
Fill out the repeat prescription request form attached to your last prescription and bring it to the surgery.
No phone repeat requests
The practice states it does not take repeat prescription requests over the phone.
Allow pharmacy time
The official page says you can usually collect from the pharmacy 3 to 5 working days after ordering.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not visible online | It may not be on repeat, may be too early, may need review, or may be an acute medicine. | Use the prescription query route and give medicine name, dose and reason. |
| Pharmacy says nothing is ready | The request may be processing, sent elsewhere, or waiting for a review. | Check nominated pharmacy and ask after enough working days have passed. |
| Need medication advice | Pharmacists can answer many questions about how to take medicines and side effects. | Ask your local pharmacist first, or call reception after 10am for surgery prescription queries. |
| Need regular medicines often | Prescription charges can add up if you pay for prescriptions. | Check whether a Prescription Prepayment Certificate or exemption applies. |
| Going away or bank holiday | Pharmacy and surgery processing can be slower around holidays. | Order early and explain travel dates if asking for extra supply. |
Test results: NHS App, GP review and when the surgery contacts you
The official test-results page says test results have to be checked by the doctor. It asks patients to use the NHS App to view results. If there is nothing concerning, the practice may not need to contact you; if the GP wants to see you after checking results, the practice says it will contact you by phone or SMS.
GP-ordered tests and hospital-ordered tests may have different routes.
Results must be checked by the doctor before the practice can decide whether follow-up is needed.
The practice asks patients to use the NHS App to view results.
The practice may contact you by phone or SMS if the GP wants to see you.
If symptoms get worse while waiting for results, ask for help based on urgency rather than waiting silently.
Sick notes, fit notes and work support
The official sick-note page explains the key rule: if you have been off sick for more than 7 days, you can request a sick note; if you have been off sick for 7 days or less, your employer should not ask for medical evidence and should use self-certification instead.
7 days or less
Use self-certification. Your employer should not ask for GP medical evidence during this period.
More than 7 days
Use the online sick-note request form, or phone/visit the surgery from 10am to 6pm.
Work problems linked to health
The official page describes vocational rehabilitation support for adults in Bradford Districts and Craven who are off sick or struggling to manage work because of health.
Other evidence
The practice notes you can provide evidence from someone who is not a medical practitioner, such as a dentist, but your employer decides whether to accept it.
Register with Farrow Medical Practice as a new patient
NHS.uk lists Farrow Medical Centre as accepting new patients. The official registration page says the practice is registering new patients from BD2, BD3, BD10 and part of BD1. It also says registration can take up to 48 hours, and if you need a doctor or nurse in the meantime you should contact your previous GP or NHS 111.
The official page lists BD2, BD3, BD10 and part of BD1. Check before filling in forms.
If you cannot complete it, speak to reception for help.
If you take regular medicine, make sure you have enough supply while records and repeat authorisations transfer.
The practice says patients with a long-term condition or regular medication may be contacted for a new patient health check.
The official page signposts Bevan House for specialist GP support if you are homeless, a refugee or an asylum seeker.
Proxy access: helping a child, parent or someone you care for
Proxy access means a parent, family member or carer may be able to access online services for someone else. The official registration page says Farrow can set this up if both people are registered with the practice, and that patients should collect a proxy access form from reception from 10am to 6pm.
Who may need it?
Parents, carers, adult children helping older relatives, or someone supporting a patient who cannot manage online services alone.
How to request it
Ask reception for the proxy access form and what consent or proof is needed.
Privacy matters
Only access another person’s record when you have permission or legal authority.
Access may be limited
Proxy access can vary by age, consent, safeguarding and clinical record settings.
Clinics and services patients often need
The official clinics and services page lists NHS Health Check, pregnancy, baby and child vaccinations, health visitor clinics, child health, chronic disease management clinics, wellbeing workers, mental health, family planning, cervical smears, stop smoking, weight management, physiotherapy, travel advice, interpreters and non-NHS services.
Home visits: when Farrow may visit and when not to wait
The official appointments page says Farrow may do a home visit if you are housebound and need an appointment. The practice will usually phone first to understand what you need. It says it is helpful to phone as soon after 8am as possible and ideally before 10am.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound due to illness or disability | Request a home visit early | Phone as soon after 8am as possible and ideally before 10am. |
| Need to speak to clinician first | Practice usually phones first | Keep the phone nearby after requesting. |
| Transport difficulty only | Usually attend surgery or arrange support | The practice notes several patients can be seen at the surgery in the time needed for one home visit. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
Accessibility, parking, interpreters and communication support
The official contact page lists disabled parking, disabled WC, signing service available, step-free access, wheelchair access, car parking and cycle parking. It also says patients should tell practice staff if they have communication support needs, such as needing large print, easy read, braille, sign language interpreter, interpreter or advocate.
Parking
Car parking, cycle parking and disabled parking are listed. Allow extra time at busy clinic periods.
Wheelchair and step-free access
Step-free access and wheelchair access are listed. Ask reception if you need extra support.
Language and sensory support
Tell the practice if you need an interpreter, advocate, large print, easy read, braille or signing support.
Record your needs
The practice says it will record accessibility needs on your medical record and try to make information understandable.
Hello, I have an appointment or request with Farrow Medical Practice. I need help with [interpreter / wheelchair access / hearing support / easy read / advocate / carer support]. Can this be added to my record and appointment request?
CQC rating, reviews and quality note
CQC’s 8 November 2024 assessment rates Farrow Medical Centre as Overall: Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good. CQC also explains important context: the practice had previously been rated inadequate in 2023, then follow-up work found improvements and the current published assessment gives the Good rating.
Current CQC rating
The latest CQC assessment report published 8 November 2024 lists the practice as Overall Good.
Read past context carefully
Older inspection reports show previous concerns. Current users should check the latest CQC assessment and date.
Patient feedback in assessment
CQC says it received 237 responses and 72% were positive about the service.
Access is still a key theme
CQC noted less positive feedback was largely related to access, so patients should use the correct route and timing.
Complaints, feedback and written concerns
The official contact page explains that most problems can be sorted out quickly with the person concerned, often at the time they arise. For formal complaints, the practice says complaints should preferably be made in writing as soon as possible, ideally within a few days, and in any event within 12 months of the incident or becoming aware of the matter.
Include dates, times, what happened, who was involved if known, what harm or concern exists, and what outcome you want.
Many issues can be resolved quickly with the relevant person or practice team.
The official page says written complaints should be sent for the attention of the Practice Complaints Manager.
The practice says you are not normally able to complain about someone else’s treatment without written permission.
The practice says it usually acknowledges receipt within three working days and then gives an idea of timescale.
Farrow Medical Centre map, directions and travel notes
Address: Farrow Medical Practice, 177 Otley Road, Bradford, BD3 0HX. Use the map for planning only. Confirm your appointment time, access needs and whether you need to bring ID, samples, medicine list or forms before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs and whether you need to bring medication, samples, letters, ID or forms.
If you are late
Call reception as soon as possible. The official appointments page says you may be asked to rebook if more than 10 minutes late.
If you need records access
Bring ID if reception has asked for it. Do not assume record access can be activated instantly without checks.
If someone else is driving
Send them the exact address: 177 Otley Road, Bradford, BD3 0HX.
What to do when Farrow Medical Centre is closed
The official contact page says to use NHS 111 online or call 111 if you need medical help when the practice is closed. NHS 111 online is for people aged 5 and over; call 111 if you need help for a child under 5. Call 999 for a medical or mental health emergency where someone is seriously ill, injured or their life is at risk.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Child under 5 needing urgent advice | Call 111 | The official guidance says call 111 for a child under 5. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, aches and pains, medicine side effects. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, the official Farrow Medical Practice website, contact and opening-times page, appointments page, PATCHS online contact route, prescriptions page, test results page, sick fit notes page, registration and medical-record guidance, clinics and services page, accessibility and complaints guidance, NHS App official page and CQC’s 2024 assessment report.
Official links: NHS.uk Farrow Medical Centre profile · Official Farrow Medical Practice website · Contact and opening times · Appointments · Prescriptions · Test results · Sick fit notes · Registration and records access · Clinics and services · CQC 2024 assessment · NHS App · NHS 111 online
Why this page is built this way: real users search NHS App, GP appointment, medical records, PATCHS, repeat prescriptions, test results, sick notes, proxy access, registration, phone number, opening times, CQC rating and complaints. This guide answers those intents in one place while still sending users to official sources for final confirmation.