East Molesey GP Route Board
Use this scan-first guide before booking with Glenlyn Medical Centre, using Rapid Health, calling the surgery, ordering repeat medication, checking doctors, viewing results, requesting a fit note, registering, or visiting the East Molesey or Giggs Hill site.
Choose the Right Glenlyn Route First
Most people do not need a long explanation. They need the correct first step. Use this table before booking, calling or travelling.
| Need | Use this first | Useful detail | Do not use |
|---|---|---|---|
| Book GP / medical request | Rapid Health Smart Triage | Use adult medical request or child request, depending on patient age. | Do not use generic third-party booking pages. |
| Child under 16 | Rapid Health child request | Parent/guardian can submit; the duty clinician manually reviews it. | Do not submit under the wrong patient profile. |
| Admin question | Rapid Health questions/admin or online contact | Use for sick notes, medication queries, personal detail updates and pharmacy nomination. | Do not call 999 or use urgent slots for admin. |
| Home visit | Call before 10:30am if possible | Only if genuinely housebound or clinically unable to travel. | Do not use Rapid Health for a home visit. |
| Repeat prescription | NHS App / NHS account | Request 7 days before running out; processing may take up to 3 working days. | Do not order repeats by phone. |
| Test results | NHS App, online form or phone after 2pm | Results are usually shared directly with the patient for privacy reasons. | Do not call early morning for routine results. |
| Closed but urgent | NHS 111 online or phone 111 | Use 111 for urgent non-life-threatening help when the surgery is closed. | Do not wait for the surgery if urgent. |
| Emergency | 999 / A&E | Use emergency care for life-threatening symptoms. | Do not use Rapid Health or app messages. |
Rapid Health: Glenlyn’s 2026 Smart Triage Route
Glenlyn’s home page now promotes the Rapid Health Smart Triage link. The practice says it helps patients reach the right clinician, including a clinical pharmacist, first contact physio, social prescriber or GP, at the right time.
Adult medical request
Use this when an adult patient needs a medical appointment or clinical advice through the triage route.
Child request
For patients under 16, parents or guardians can submit an appointment request for manual review by the duty clinician.
Questions and admin
Use for sick notes, medication enquiries, updating personal information, pharmacy nomination and similar admin tasks.
Do Not Use Rapid Health for These Requests
| Request type | Why Rapid Health may not be right | Better action |
|---|---|---|
| Home visit | The Rapid Health guide says this cannot be arranged through Rapid Health. | Call before 10:30am if genuinely housebound or clinically unable to travel. |
| Interpreter or BSL need | The practice lists interpreter/BSL support as not for Rapid Health booking. | Contact the surgery so support can be arranged correctly. |
| Nursing appointments | Blood tests, cervical screening, wound care, vaccinations and injections are excluded. | Use the correct nursing booking route. |
| NHS Health Checks / annual reviews | Long-term condition annual reviews such as diabetes, hypertension and respiratory reviews are excluded. | Book through the practice’s review route. |
| Medication reviews | The Rapid Health guide lists medication reviews as excluded. | Use prescription/medication review route or contact the practice. |
| Postnatal / baby checks | Postnatal appointments and baby checks are excluded. | Ask reception or use the correct maternal/child-health route. |
| Implants, coils, minor ops, steroid injections | Contraceptive procedures, minor operations and steroid injections are excluded. | Use the appropriate procedure booking route. |
| Clinician-requested follow-up | Follow-up requested by a clinician is excluded. | Use the follow-up instructions you were given. |
Phone Booking and Glenlyn’s AI Assistant
Glenlyn announced a telephone AI assistant in 2026. The practice says the assistant answers calls, takes details like reception currently does, and patients still have the option to complete forms online or ask to be transferred to a human being.
What to expect
When calling, be ready to give patient name, date of birth, main issue, urgency and preferred contact details.
Ask for human help
If you cannot use the AI route safely or need support, ask to be transferred to a human being.
Privacy habit
Do not share unnecessary sensitive detail until you are sure you are using the correct official surgery number.
Glenlyn Sites, Opening Hours and Access
| Site | Address | Phone | Opening times | Access notes |
|---|---|---|---|---|
| Glenlyn Medical Centre | 115 Molesey Park Road, East Molesey, Surrey, KT8 0JX | 020 8979 3253 | Monday-Friday 8:00am-6:30pm; weekends closed | Official page lists disabled toilet, induction loop, signing service, step-free access and wheelchair access. |
| Giggs Hill Surgery | 14 Raphael Drive, Thames Ditton, Surrey, KT7 0EB | 020 8979 3253 | Monday-Friday 8:00am-6:30pm; weekends closed | Official page lists disabled toilet, signing service, step-free access and wheelchair access. |
Appointments, Urgent Help and Cancellation
Request through Rapid Health or the official appointment route
Glenlyn says requests are treated the same way whether made online, through NHS App, by phone or in person.
Say if it is urgent
The appointments page says urgent requests are reviewed carefully and, where appropriate, may be offered same working day or next day help.
Use pharmacy or self-referral when better
The appointment page points patients to pharmacy help, mental health, muscle/joint pain, sexual health, maternity care, carers support and other services where GP may not be first route.
Cancel quickly if you cannot attend
Cancel via confirmation link, NHS App or phone so the slot can help another patient.
Glenlyn Medical Centre Doctors and Clinical Team
The official staff page says every patient has a named GP and can express a preference about the GP they are assigned to.
Doctors listed by Glenlyn
Official staff listings include Dr Liz Dart, Dr Jason Hill, Dr Ash Kapoor, Dr Naveed Khan, Dr Christie Lewis, Dr Richard Strickland and Dongling Zheng.
You may see the right clinician, not always a GP
Rapid Health may route patients to a clinical pharmacist, first contact physio, social prescriber, nurse, advanced practitioner or GP depending on need.
Repeat Prescriptions: What Actually Matters
| Prescription task | Best route | Key Glenlyn detail | Patient action |
|---|---|---|---|
| Routine repeat | NHS App / NHS account | Glenlyn says this is faster, safer and more accurate. | Order before you run out. |
| Phone repeat request | Do not use phone | The practice says repeats cannot be ordered by phone for patient safety. | Use app/account/form instead. |
| Timing | Plan early | Practice recommends ordering 7 days before running out and may take up to 3 working days. | Allow weekends and bank holidays. |
| No smartphone/computer | Visit Thames Ditton surgery for help | Practice says staff can assist with NHS Account using self-service terminals. | Ask reception for support. |
| Medication review | Online form or contact practice | Regular medicines should be checked at least once a year, or sooner if side effects occur. | Do not ignore review reminders. |
| Old medicines | Return to pharmacy | Do not put old/unused medicines or inhalers in household bin or flush them. | Take them to a local pharmacy. |
Test Results, Online Records and Privacy
NHS App / website
Use NHS App or NHS account to ask for or view test results online where available.
Phone after 2pm
Glenlyn asks patients to call about test results after 2pm.
Privacy rule
The practice can usually only give result information directly to the patient unless permission or understanding needs apply.
Fit Notes: 7-Day Rule and Hospital Treatment
| Situation | What Glenlyn says | Best action |
|---|---|---|
| Off sick 7 days or less | You usually do not need a fit note. | Use self-certification and check employer policy. |
| Off sick more than 7 days | Employer will usually ask for a fit note. | Request through official fit-note route. |
| Counting days | Weekends and bank holidays count in the 7 days. | Count total days off, not only working days. |
| Hospital treatment | Ask the hospital doctor for a fit note. | Do not assume the GP must issue it. |
| Need assessment | The practice may ask you to make an appointment by phone or in person. | Prepare condition, dates off, work duties and hospital letters. |
Registering as a New Patient
Check boundary first
Glenlyn says you usually need to live within the practice boundary. Contact the surgery if unsure.
Find your NHS number
The registration form asks for your 10-digit NHS number. You can find it on a prescription, appointment letter or using the NHS find-number service.
Keep one month of medication
Glenlyn says record transfer can take around a month, and during this time you may not be able to renew prescriptions.
Use online registration
The registration process takes around 15 minutes to complete online.
Temporary patient route
If you are in the area for less than 3 months, you may be able to register as a temporary patient.
Pharmacy First and Other Faster Routes
Glenlyn says local pharmacies can provide fast, free clinical advice without an appointment, and Pharmacy First can help with seven common illnesses.
| Issue | Pharmacy First age group | Why it helps |
|---|---|---|
| Sinusitis | 12 years and over | Pharmacist may assess and treat eligible cases. |
| Sore throat | 5 years and over | May avoid GP appointment for simple cases. |
| Earache | 1-17 years | Age-specific pharmacy route. |
| Infected insect bite | 1 year and older | Useful if not severe or spreading rapidly. |
| Impetigo | 1 year and older | Pharmacy may treat eligible cases. |
| Shingles | 18 years and over | Early advice matters. |
| UTI | Women aged 16-64 | For eligible uncomplicated UTI cases. |
Reviews, Feedback, Complaints and CQC Rating
CQC rating
CQC currently lists Glenlyn Medical Centre as Overall: Good. Check CQC for the latest regulator profile before relying on older review snippets.
Feedback form
The practice says feedback can be submitted anonymously if desired, and if a response is requested the practice aims to update you within 5 working days.
Formal complaint
Complaints should usually be made within 12 months. Glenlyn aims to acknowledge complaints within 3 working days and respond in writing within 40 working days.
Map, Parking and Travel Notes
This map is for the East Molesey Glenlyn Medical Centre site. Check your appointment message because Glenlyn also operates Giggs Hill Surgery in Thames Ditton.
Bus
Kingston and Richmond NHS location information says the 411 bus stops on Walton Road, about a 7-minute walk from Glenlyn Medical Centre.
Train
Hampton Court station is listed as about a 20-minute walk to the medical centre.
Parking
Parking spaces are listed on site, including a disabled bay. Check availability before relying on it for mobility needs.
Glenlyn Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Rapid Health request
I need help for [adult/child/admin]. Main problem: _____. Started: _____. Medicines/allergies: _____. I can attend [Glenlyn/Giggs Hill/phone]. I do/do not need same-day help.Prescription query
I requested [medicine + dose] on [date] through [NHS App/form]. My nominated pharmacy is _____. Please confirm if it has been processed or if a medication review is needed.Test result
I am calling after 2pm about test results for [blood/urine/x-ray/ultrasound] done on [date]. I am the patient / have permission to ask. What is the next step?Complaint
I want to raise a formal complaint about [event]. Patient name: _____. DOB: _____. Date/time: _____. People involved if known: _____. Desired outcome: _____.Official Links After the Explanation
Glenlyn Medical Centre FAQ
Where is Glenlyn Medical Centre?
Glenlyn Medical Centre is at 115 Molesey Park Road, East Molesey, Surrey, KT8 0JX.
What is Glenlyn Medical Centre phone number?
The practice phone number is 020 8979 3253. The same number is listed for Glenlyn Medical Centre and Giggs Hill Surgery.
What is Giggs Hill Surgery address?
Giggs Hill Surgery is at 14 Raphael Drive, Thames Ditton, Surrey, KT7 0EB.
What are Glenlyn Medical Centre opening hours?
The official surgery page lists Monday to Friday as 8:00am to 6:30pm, with Saturday and Sunday closed.
How do I book an appointment at Glenlyn Medical Centre?
Glenlyn now promotes Rapid Health Smart Triage for appointment and request routing. You can also use the official appointment route, NHS App, phone or in-person contact where appropriate.
What is Rapid Health at Glenlyn?
Rapid Health is Glenlyn’s smart triage and consultation tool for adult medical requests, child requests and questions/admin requests. It is designed to route patients to the right clinician or service.
Can I use Rapid Health for a home visit?
No. Glenlyn’s Rapid Health guide says home visits cannot be arranged through Rapid Health. The practice says to call before 10:30am where possible if a patient is genuinely housebound or clinically unable to travel.
How do repeat prescriptions work?
Use the NHS App or NHS account where possible. Glenlyn says repeat prescriptions cannot be ordered by phone, recommends ordering 7 days before running out, and says processing may take up to 3 working days.
How do I get test results?
You can use the NHS App or NHS account, contact the surgery online, ask in person, or call after 2pm. Results are usually given directly to the patient for privacy reasons.
How do I request a fit note?
If you are off sick for seven days or less, you usually self-certify. If you are off for more than seven days, use the official fit-note route. If you are under hospital treatment, ask the hospital doctor.
Is Glenlyn accepting new patients?
The NHS profile currently shows Glenlyn Medical Centre accepting new patients. Check the NHS profile and official registration page before applying because status can change.
What is Glenlyn Medical Centre CQC rating?
CQC currently lists Glenlyn Medical Centre as Overall: Good. Always check the CQC profile for the latest regulator information.