Find the Right Henley Green GP Route
Use this scan-first guide before booking a GP appointment, checking doctors, reading NHS reviews, using Rapid Health, ordering prescriptions, asking for results, requesting a fit note, registering, or choosing 111/999.
Important 2026 update: Henley Green Medical Centre now points patients to Rapid Health / Smart Triage for appointment and request routing during core hours.
Choose the Right Henley Green Route First
Most searchers need the safest next action, not a long practice description. Use this table before calling, emailing, or travelling.
| Need today | Use this first | Exact Henley Green detail | Avoid this mistake |
|---|---|---|---|
| Routine GP appointment or new health problem | Rapid Health / Smart Triage | Available 8:00am-6:30pm, Monday-Friday, through the official appointments page. | Do not queue at 8am if your request can go through the online triage route. |
| No internet or cannot use online form | Phone 024 7661 4255 | The practice says phone lines remain available and reception can complete the form with you. | Do not avoid care because online access is difficult. |
| Emergency symptoms | 999 / A&E | Use for life-threatening symptoms or immediate danger. | Do not use Rapid Health, email or routine call-back. |
| Closed but urgent, not 999 | NHS 111 | Out-of-hours route is NHS 111 when the practice is closed. | Do not wait until the next day if urgent help is needed. |
| Repeat prescription | Reception slip, post, online services, or disabled/housebound telephone exception | Ready 2 working days after being received at reception. | Do not phone for repeats unless disabled or housebound. |
| Test results | Call after 11:00am | Be ready to identify yourself, what test it was and when it was done. | Do not ask another person to call unless consent/authorisation is clear. |
| Home visit | Request before 10:00am if possible | Duty doctor contacts patient and assesses whether a visit is medically needed. | Do not use home visit as an ambulance substitute. |
| NHS reviews / quality check | CQC profile + NHS feedback routes + FFT/PPG | CQC overall rating is Good, with responsive domain Requires Improvement on the current profile. | Do not rely only on star ratings or old archived CQC pages. |
Rapid Health / Smart Triage: The 2026 Booking Change
What changed
Henley Green announced Smart Triage / Rapid Health from 19/05/2026 as a quicker way to book appointments and send requests.
How it works
You complete an online form. The practice says it takes about three and a half minutes and guides you to the right appointment route.
Phone support
If you cannot use the online form, reception can complete the form with you over the telephone.
Opening Hours, Contact and Out-of-Hours Route
| Detail | Current listed information | Practical patient note |
|---|---|---|
| Address | Henley Road, Henley Green, Coventry, West Midlands, CV2 1AB | Use this for maps, taxi, NHS profile and CQC checks. |
| Phone | 024 7661 4255 | Use for urgent non-emergency practice contact and for patients who cannot use online forms. |
| HenleyGreen.Medical@nhs.net | Do not use email for emergency symptoms. | |
| Opening times | Monday-Friday 8:00am-6:30pm; weekend closed | Check the live official page before travelling because older CQC/third-party pages may show old Thursday timing. |
| When closed | NHS 111 | Use 111 for urgent non-emergency help when the practice is closed. |
| Minor illness / simple injury option | Official contact page also mentions Coventry & Warwickshire Hospital Walk-In Centre on Stoney Stanton Road | Confirm current walk-in/UTC details before travelling because service names and hours can change. |
Henley Green Medical Centre Doctors and Clinical Team
Searchers often type “Henley Green Medical Centre doctors.” The official team page is the safest source because GP teams can change.
| Role | Names / details listed by the practice | Best patient use |
|---|---|---|
| Doctors | Dr Shiv Dhawan, Dr Cheuk Wun Law, Dr Anna Nguyen, Dr Sandra Mangwiro, Dr Rachala Krishna, Dr Elohor Imiruaye, Dr Safina Naseer, Dr Rana Reyas, Dr Nana Madaki | Use the practice team page for live names; appointment triage may route you to another suitable clinician. |
| Advanced Nurse Practitioners | Ms Kam Johal and Mrs Parmjit Claire | May support acute or ongoing clinical care depending on problem type. |
| Healthcare / nursing support | Miss Zouhourie Lohore, Mrs Karolina Price and practice nursing/healthcare team details are listed. | Useful for blood tests, long-term condition checks, immunisations, smoking cessation and nursing clinics. |
| Clinical pharmacy / wider team | Mr Adal Jillani is listed as Advanced Clinical Practitioner and practice prescribing lead; pharmacists and physiotherapists are also listed. | Medication reviews, hypertension, acute illness, MSK or pharmacy queries may not always need a GP. |
| Management | Mrs Louise Nunn, Practice Manager; Mrs Ann Barry, Operational Manager | Use for practice management, operational issues and formal complaint route context. |
NHS Reviews, CQC Rating and How to Read Feedback Safely
CQC overall
The current CQC profile lists Henley Green Medical Centre as Overall: Good.
Important nuance
The current CQC profile also shows Responsive: Requires Improvement. Read the full CQC context, not just the overall word.
Patient feedback
The practice has Friends and Family Test and Patient Participation Group routes for patient views and service improvement.
| Review source | What it helps with | Limitation | Best action |
|---|---|---|---|
| CQC | Regulator inspection rating and domains: safe, effective, caring, responsive, well-led. | Not the same as a real-time appointment availability report. | Check current CQC location, not old archived pages. |
| NHS profile | Official NHS listing, address, contact and registration/service context. | May not answer every local workflow detail. | Use together with the practice website. |
| Friends and Family Test | Anonymous patient feedback after NHS care/treatment. | Not the same as clinical-quality inspection. | Use for patient-experience context only. |
| Google reviews | Quick sentiment snapshot from users. | May be emotional, incomplete, duplicated or outdated. | Do not make medical decisions from star ratings alone. |
Appointments: What to Expect After You Request Help
Start with Rapid Health
Use the official appointments page to start the Rapid Health / Smart Triage form during core hours.
Reception can support non-digital users
If you cannot use the internet, phone 024 7661 4255 and ask for help completing the form.
Requests are reviewed
The appointments page says requests received during core hours are reviewed and responded to within 48 hours.
Outcome may not be a GP face-to-face visit
The right next step may be phone advice, face-to-face assessment, nurse/ANP, pharmacist, physiotherapist, blood test, prescription, self-care or another NHS service.
Keep contact details updated
The practice announcement says you need the correct email address on your medical record to use the system properly.
Cancel early if you cannot attend
Use the online cancellation form at least 24 hours in advance or phone reception as soon as possible.
Home Visits and Paramedic Acute Visiting Service
Request before 10:00am
The appointments page asks patients to request home visits before 10:00am whenever possible.
Duty doctor assessment
You will be asked for a brief description and phone number. The duty doctor contacts the patient and assesses if a home visit is needed.
PAVS may be used
Practices can request a paramedic visit for patients aged 65+ at home, aiming to reduce avoidable hospital admissions where appropriate.
Repeat Prescriptions: 2 Working Days and Phone Exceptions
| Prescription route | Official detail | Best use | Common mistake |
|---|---|---|---|
| Prescription request at reception | Leave your prescription request at reception. | Useful if you have your repeat slip/counterfoil. | Dropping in without checking opening/holiday closure. |
| Post | Post requests to the practice; include stamped addressed envelope if you want it posted back. | Useful for non-urgent requests with enough time. | Forgetting postal delay before weekends or bank holidays. |
| Online services | Practice says online ordering is available; ask reception for details. | Useful for routine repeats and active online accounts. | Not checking medicine name, dose and pharmacy before submitting. |
| Telephone | Only accepted from disabled or housebound patients. | Use only if you meet that exception or need urgent safety advice. | Phoning routine repeat requests when not eligible. |
| Timing | Prescription ready 2 working days after received at reception. | Order before you are nearly out. | Forgetting pharmacy dispensing time is separate. |
| Medication review | Repeat medication patients are required to see the doctor every six months for review. | Book review before repeat medicines are blocked or delayed. | Ignoring medication-review messages. |
Test Results: Call After 11:00am and Protect Confidentiality
When to call
Call after 11:00am, when the practice says it is quieter.
What to say
Be ready to identify yourself, what the test was, and when it was carried out.
Privacy rule
Results are only given to the patient, or to parents of minors where appropriate.
Blood Tests and Patient Access
Check your details first
The blood tests page says to contact the surgery so your address and phone number are up to date and to provide an email address.
Get online service details
The surgery can provide details such as Linkage Key, OSD Code and Account ID for Patient Access registration.
Use Patient Access
Blood test appointments can be booked online using Patient Access where available.
Use existing login if you already have one
If you already have a Patient Access account, you do not need to register again.
Sick / Fit Notes: 3 Days, 7 Days and Charge Warning
| Illness length | Practice guidance | Action | Practical note |
|---|---|---|---|
| Less than 3 days | Employer should not require a Fitness for Work note. | Follow employer absence process. | GP appointment usually not needed just for a note. |
| 3 to 7 days | Use a self certificate / SC1. | Give self-certificate to employer. | You do not need to see a doctor for this. |
| More than 7 days | You need a Fitness for Work note and must see the doctor. | Use Rapid Health / practice route. | Weekends and non-working days usually count in the seven-day period. |
| Seen by another doctor / hospital | Practice doctor needs written evidence if covering illness handled elsewhere. | Ask hospital/casualty for evidence. | Do not assume GP can backdate without evidence. |
| Employer asks before 7 days | May incur a charge borne by employer. | Confirm whether a private note is required. | Check fee before requesting. |
Register with Henley Green Medical Centre
Online or paper
The practice says new patients can complete the registration form online or collect a form from the practice.
Proof of ID
To complete registration, you will be asked to provide proof of ID, and reception will take a copy for records.
Bring medication
The registration page says to bring medication when coming to the practice for the first time.
Clinics and Services Listed by the Practice
| Clinic / service | Who may provide it | Patient action |
|---|---|---|
| Diabetes clinic | Practice nurses | Book review when invited or if medication/symptoms change. |
| Asthma / COPD clinics | Practice nurses | Bring inhalers and action plan questions. |
| Phlebotomy | Healthcare/nursing team | Use the correct blood-test booking route. |
| Contraceptives / family planning | Named GP/nursing route listed by the practice | Ask which clinician is most appropriate. |
| Cervical smears | Practice nurses | Book when invited and mention symptoms separately if present. |
| Smoking cessation | Healthcare assistants / smoking cessation advisors | Ask for support rather than waiting until next long-term condition review. |
| Minor surgery | GPs listed by practice | Requires GP assessment first; not every lump/skin issue is suitable. |
| Antenatal clinic | Community midwife | Practice lists Tuesday and Wednesday morning antenatal clinics with first bookings Wednesday afternoon. |
Who Do I See? Pharmacy, GP, Nurse, 111 or Dentist
The official “Who do I see?” section helps reduce wrong bookings. Use this as routing guidance only, not diagnosis.
Community pharmacy
Often suitable first for athlete’s foot, colds, cold sores, constipation, hay fever, head lice and some minor skin issues.
Dentist
Dental problems are not usually GP problems. Use a dentist or NHS 111 for urgent dental advice.
GP / nurse
Use the practice route for abdominal pain, anxiety, long-term condition reviews, contraception, moles, diabetes and asthma reviews.
Urgent care / A&E
Use urgent care or A&E for severe asthma, severe eye injury, serious head injury or other serious urgent symptoms.
Parking, Accessibility and Language Support
| Need | Official listed facility | Best action |
|---|---|---|
| Car travel | Car parking and disabled parking listed. | Allow extra time before a booked appointment. |
| Wheelchair / step-free | Wheelchair access and step-free access listed. | Tell reception if you need extra arrival support. |
| Toilets / baby care | Disabled toilet and baby changing facilities listed. | Ask reception on arrival if you need directions. |
| Hearing support | Induction loop listed. | Tell reception when booking or arriving. |
| Translation | Translation service listed. | Request in advance where possible. |
| Cycle access | Cycle parking listed. | Check secure parking before leaving a bike for long appointment windows. |
Complaints, Feedback and NHS Reviews
Practice complaint contact
The contact page says complaints should be raised with Mrs Ann Barry, Operational Manager, by telephone or in writing.
Confidential handling
The practice states complaints are taken seriously and treated confidentially.
Escalation
The page signposts the Parliamentary and Health Service Ombudsman for information on NHS complaints in England.
Non-NHS Fees and Private Forms
Some forms and letters are private work, not NHS care. Fees can change, so confirm at reception before paying or submitting documents.
| Private item | Fee listed by practice | Patient note |
|---|---|---|
| Support letters | £30 | Practice notes price from 1 July 2024. |
| Certificate of Fitness | £30 | Confirm whether NHS or private certificate applies. |
| Private sick note | £30 | Early employer-requested notes may be private. |
| Insurance claims form | £50 | May need clinical review and records check. |
| Power of Attorney signature only | £30 | Signature-only fee differs from examination. |
| Power of Attorney examination | £90 | Allow appointment/processing time. |
| Adoption / fostering exam | £100 | Private medical work; ask about timing. |
| HGV / Taxi medical | £140 + VAT | Bring required paperwork and ID. |
Map: Henley Green Medical Centre Coventry
Use this map for the Henley Road practice. Check live official hours and any lane-closure notices before travelling.
Henley Green Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Rapid Health request
I am registered with Henley Green Medical Centre. My main problem is ______. It started ______. It is getting better/worse/same. My important medicines/allergies are ______. I can take a call at ______.Cannot use online form
Hello, I cannot use Rapid Health online. Can reception help complete the Smart Triage form with me over the phone for ______?Prescription request
Hello, I need repeat medication help. Medicine: ______. Dose: ______. I requested it on ______. I have ______ days left. My usual pharmacy is ______.Test result
Hello, I am calling after 11am about my test result. The test was ______, carried out on ______. My full name and DOB are ______.Home visit
Hello, I am requesting a home visit before 10am because the patient cannot safely attend the practice. Symptoms are ______. Address is ______. Callback number is ______.Complaint / feedback
I would like to raise feedback/complaint about ______ on ______. I would like it reviewed and would like to know the next step in the practice complaints process.Official Links After the Explanation
Use these for final action because opening times, triage systems, staff names, fees and services can change.
Henley Green Medical Centre FAQ
Where is Henley Green Medical Centre?
Henley Green Medical Centre is at Henley Road, Henley Green, Coventry, West Midlands, CV2 1AB.
What is the Henley Green Medical Centre phone number?
The main phone number is 024 7661 4255.
What is the email address?
The official contact page lists HenleyGreen.Medical@nhs.net. Do not use email for emergency symptoms.
What are Henley Green Medical Centre opening hours?
The official contact page currently lists Monday to Friday 8:00am-6:30pm, with Saturday and Sunday closed.
How do I book a GP appointment?
Use Rapid Health / Smart Triage from the official appointments page during core hours. If you cannot use the online form, phone 024 7661 4255 and reception can help complete the form with you.
Who are the doctors at Henley Green Medical Centre?
The official team page lists doctors including Dr Shiv Dhawan, Dr Cheuk Wun Law, Dr Anna Nguyen, Dr Sandra Mangwiro, Dr Rachala Krishna, Dr Elohor Imiruaye, Dr Safina Naseer, Dr Rana Reyas and Dr Nana Madaki. Check the live team page because GP teams can change.
What is the CQC rating?
CQC currently lists Henley Green Medical Centre as Overall: Good. The current profile also shows Responsive: Requires Improvement, so read the full CQC context rather than only the overall rating.
How long do repeat prescriptions take?
The practice says prescriptions are ready for collection 2 working days after the request is received at reception. Pharmacy dispensing time may be additional.
Can I order repeat prescriptions by phone?
The practice says repeat prescription requests are only taken over the telephone from disabled or housebound patients.
When should I call for test results?
The practice asks patients to telephone after 11:00am. Be ready to identify yourself and say what test was done and when it was carried out.
How do I request a home visit?
Request before 10:00am whenever possible. You will be asked for a brief description and phone number, then the duty doctor will assess whether a home visit is medically needed.
How do I make a complaint?
The contact page says complaints should be raised with Mrs Ann Barry, Operational Manager, by telephone or in writing, and that complaints are treated confidentially.