Hesa Online GP Routes
Use this scan-first guide before booking Hesa Medical Centre, using Patient Access, submitting a PATCHS online consultation, ordering repeat medication, checking test results, requesting a sick note, registering as a new patient, using NHS App, or choosing 111/999.
This page is built for quick action, not long reading. Pick your task first, then use the official route only after you know what details to prepare.
Choose the Right Hesa Medical Centre Route
| Need | Use first | Official detail | Prepare |
|---|---|---|---|
| Routine online GP help | PATCHS | Official page says PATCHS lets you answer simple questions and get help from GP services. | Symptoms, start date, medicines, photos if relevant, callback number. |
| Appointment booking | Patient Access / online appointment link or reception | Appointments page links to “Make an appointment online” and says routine appointments are usually within 2 weeks. | Preferred clinician, phone/video/face-to-face preference, interpreter or access need. |
| Repeat prescription | Online request, prescription box, post or email route | Requests take 2 working days; not accepted by telephone. | Medicine name, dose, pharmacy, repeat slip, review date. |
| Medication review | Clinical pharmacist / GP / nurse appointment | Repeat-medication patients are asked for at least annual medication review. | Current meds, side effects, blood pressure/results if relevant. |
| Sick note / fit note | Self-certify first 7 days, then routine GP route | More than 7 days may need GP certificate; certificate can be backdated. | Dates off work, employer request, hospital discharge if any. |
| Test results | Call at end of surgery sessions or use record access if enabled | Practice says it contacts patients only if abnormal result needs treatment or investigation. | Test date, type of test, where it was done. |
| Minor common condition | Community pharmacy / Pharmacy First where suitable | Practice route table points many minor issues to pharmacy first. | Symptoms, age, red flags, current medicines. |
| Closed and urgent | NHS 111 online or phone 111 | 111 is free and can direct you to home care, primary care centre or other urgent help. | Symptoms, postcode, medicines, allergy details. |
| Life-threatening emergency | 999 | Practice out-of-hours page says call 999 in a life-threatening emergency. | Call immediately. |
PATCHS, Patient Access and NHS App: What Each One Does
PATCHS
Use PATCHS for online consultation-style GP contact. It asks simple questions and helps the practice understand your request before deciding the next step.
Patient Access
Use Patient Access / EMIS online link for supported appointment booking and online services where your account is enabled.
NHS App
The NHS App page says it can help check symptoms, find urgent help, book/manage GP appointments, order repeats and view GP records securely.
Opening Hours and Extended Access Hub
| Time / place | Official page detail | Patient action |
|---|---|---|
| Monday-Friday | Opening-hours page shows 8am to 8pm for the displayed week. | Still verify live notices before travelling, especially near holidays. |
| Saturday | Opening-hours page shows 9am to 1pm for the displayed week. | Use for confirmed appointments only; check current week first. |
| Sunday | Closed on the displayed contact/opening page. | Use NHS 111 if urgent and not life-threatening. |
| HESA Primary Care Centre hub | Weekdays 6:30pm-8:30pm; Saturday 4pm-8pm; Sunday 8am-noon. | Book via your registered GP surgery or 111 when surgery is closed. |
| Eastcote Health Centre Hub | Weekdays 6:30pm-8:30pm; Saturday noon-4pm; Sunday noon-4pm. | One of the Hillingdon extended access locations. |
| Uxbridge Health Centre Hub | Weekdays 6:30pm-8:30pm; Saturday 8am-noon; Sunday 4pm-8pm. | Use only if offered/booked; not a walk-in substitute. |
| Cancelling hub appointment | Practice says cancel by calling 0208 226 6546 or texting back “cancel”. | Cancel early so the slot can be reused. |
Appointments: Who Do I See?
Hesa’s appointment page is useful because it routes different problems to the right professional. The table below turns that long list into scan-first patient actions.
| Problem / task | Who the practice suggests | Useful patient note |
|---|---|---|
| Diet or lifestyle changes | In-house dietician / GP | Book GP route first if dietician referral is needed. |
| Fungal infection, hay fever, sore throat, vomiting | Community pharmacy first; GP if persists or concerning. | Pharmacy may be faster and may avoid GP delay. |
| Head injury | Urgent care if severe / GP | Use 111/999 if serious, worsening, loss of consciousness or red flags. |
| Medication review | Clinical pharmacist | Do not wait until medicine runs out. |
| Moles or period problems | GP | Use online/phone appointment route and describe urgency clearly. |
| Removal of stitches | Practice nurse / health care assistant | May not need GP appointment. |
| Shingles or pneumococcal vaccine | Practice nurse | Ask eligibility and appointment type before booking. |
| Travel vaccinations | Practice nurse | Book at least 1 month before travelling. |
| Urine infection | GP | Practice says bring a urine sample; sterile pots available at reception. |
| Passport forms | Not signed by practice | Passport forms are not covered by NHS service. |
Repeat Prescriptions and Electronic Prescribing
Processing time
Prescription requests require 2 working days. Weekends and bank holidays do not count.
No telephone requests
The prescription page says requests cannot be taken over the telephone. Phone only if there is a problem.
EPS pharmacy
Electronic Prescribing Service can send most prescriptions directly to your chosen chemist if you sign up via reception.
| Prescription situation | Best route | Prepare | Mistake to avoid |
|---|---|---|---|
| Routine repeat | Online request / prescription box / post / email route listed by practice | Medicine name, strength, dose, quantity, pharmacy. | Calling reception to request repeat medication by phone. |
| Medication review due | Book pharmacist, nurse practitioner, nurse or GP review | Repeat slip note, BP, blood tests, side effects if relevant. | Waiting until you have no tablets left. |
| New medicine or changed dose | GP/pharmacist appointment | Reason for change, hospital letters, current medication list. | Submitting as a simple repeat if it is not stable. |
| Wrong pharmacy | Update EPS nomination | Chosen chemist details. | Changing after prescription has already been sent. |
Sick Notes and Fit Notes
| Situation | Hesa page detail | Action |
|---|---|---|
| Off work 7 days or less | Employer should not ask for a doctor’s certificate. | Use self-certification. |
| Off work more than 7 days | You normally need a GP medical certificate. | Use routine GP / online request route. |
| Counting days | Weekends and bank holidays count. | Count calendar days, not only working days. |
| Certificate runs out | You need to consult the doctor again; certificate can be backdated. | Do not use emergency appointment just to renew. |
| Employer wants proof | Employer may provide its own form or use an SC2-style form. | Ask HR or manager first for workplace policy. |
| Return-to-work advice | Fit note may say not fit or may be fit with support. | Discuss phased return or workplace adjustments if appropriate. |
Test Results, Blood Tests and Patient Records
Result callback rule
The test-results page says the practice contacts you only if a result is abnormal and needs treatment or more investigation.
When to ask
If you want to enquire about results, the page says to telephone at the end of surgery sessions.
Adult privacy
Adult results are not given to anyone except the patient, except in exceptional circumstances.
Pharmacy First, Practice Nurse or GP?
Pharmacy First
Hesa’s appointment page says Pharmacy First lets trained pharmacists assess and treat common conditions and, where appropriate, supply prescription-only medicines.
Practice nurse
The page notes that practice nurses can handle many ailments and may see patients more quickly in some cases.
GP
Use GP route for persistent, complex, recurring, red-flag or diagnosis-heavy problems.
Home Visits: Who Qualifies and When to Call
Call before 10:00
The appointment page says to telephone reception before 10:00 if possible for home visit requests.
Housebound or too ill
You may request a visit only if housebound or too ill to visit the practice; GP decides if and how urgently a visit is needed.
Community support
Community nurse or health visitor may visit if referred or if you recently had a baby / have a child under five and are newly registered.
New Patient Registration and Practice Area
Check NHS profile first
The NHS profile currently says Hesa Medical Centre is accepting new patients.
Use online registration form
The practice website includes a new patient registration form and asks for previous GP/practice details where relevant.
Practice area matters
North West London guidance says practices need to check that you live within their catchment area.
If registration is refused
If you live in the area and the practice has an open list, the ICB guidance says practices are contractually obliged to register you; NW London Primary Care can be contacted for difficulties.
Doctors, Nurses and Practice Team
GPs listed by the practice
Official staff page lists GP partners Dr Zaheer Nasir, Dr Rizwana Mubarik, Dr Fareed Nasir and Dr Hasan Zaheer, plus salaried and sessional GPs including Dr Natasha Shabjee, Dr Amutha Sukanthan, Dr Shumaila Mehmood, Dr Praveen Rooproy, Dr Seyed Tabatabaei, Dr Arnab Kar, Dr Sarah Akram, Dr Sapna Cameron, Dr Mohamoud Yusuf and Dr Dinesh Gurung.
Wider team
The page also lists nurses, health care assistants, phlebotomists, practice management, reception and GP assistant roles. For some tasks, the right person may not be a GP.
Address and Postcode Warning: UB3 4DD vs UB3 4DS
This is a useful detail most thin directory pages miss. The practice website header/contact page shows 52 Station Road, UB3 4DD. NHS and CQC profiles show Hesa Primary Care Centre / Hesa Medical Centre, 52 Station Road, Hayes, UB3 4DS. Before travelling, use the official map/location and match the practice name and street address.
For taxi
Say: “Hesa Medical Centre, 52 Station Road, Hayes, near Hesa Primary Care Centre.”
For letters/forms
Use the postcode shown on the official form/source you are submitting to.
For maps
Search by practice name plus 52 Station Road rather than postcode alone.
Map and Directions
Use this map for planning only. Confirm your appointment time, postcode and whether the appointment is at the main surgery or extended access hub before travelling.
Hesa Medical Centre Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
PATCHS request
Hello, I am registered at Hesa Medical Centre. I need help with [problem]. It started on [date]. My main symptoms are [symptoms]. I am not having 999 symptoms. Please advise the safest next step.Appointment request
Hello, I need an appointment for [problem]. I prefer [specific doctor/nurse/any clinician] and [phone/face-to-face/video/text/email] if possible. I also need [interpreter/access support] if available.Repeat prescription
Hello, I need a repeat prescription for [medicine, dose]. My chosen pharmacy is [name]. My last review was [date/unknown]. Can you confirm whether I need a medication review before the prescription is processed?Sick note
Hello, I have been off work since [date]. I have been off for [number] days. My employer needs a fit note / I need advice on self-certification. What is the correct Hesa Medical Centre route?Official Links After the Explanation
Hesa Medical Centre FAQ
Where is Hesa Medical Centre?
Hesa Medical Centre is at 52 Station Road, Hayes, Middlesex. The practice website shows UB3 4DD, while NHS and CQC profiles show UB3 4DS, so use the official map and match the street address before travelling.
What is the phone number for Hesa Medical Centre?
The practice website lists 01895 320910 / 760560.
Does Hesa Medical Centre use PATCHS?
Yes. The official PATCHS page says PATCHS is an online consultation service that lets patients answer simple questions and access GP services.
Does Hesa Medical Centre use Patient Access?
The appointments page links to online appointment booking through Patient Access / EMIS access. Use the official appointment page rather than search-result copies.
Can I use the NHS App with Hesa Medical Centre?
The official NHS App page says patients can use the app to check symptoms, find urgent help, book/manage GP appointments, order repeat prescriptions and view GP medical records where enabled.
How long do repeat prescriptions take?
The prescription page says requests require two working days and to allow 48 hours, excluding weekends and bank holidays.
Can I order repeat prescriptions by phone?
No. The prescription page says prescription requests cannot be taken over the telephone.
What are Hesa Medical Centre opening hours?
The opening-hours page shows Monday to Friday 8am to 8pm and Saturday 9am to 1pm for the displayed week, with Sunday closed. Check official live hours before travelling.
What should I do when Hesa Medical Centre is closed?
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 for life-threatening emergencies.
Is Hesa Medical Centre accepting new patients?
The NHS profile currently says Hesa Medical Centre is accepting new patients. Check the NHS profile and practice registration form before applying because status can change.
How do I request a sick note?
If you are off work sick for seven days or less, self-certification normally applies. If you are off for more than seven days, use the routine GP / online sick-note route.
Who are the doctors at Hesa Medical Centre?
The official staff page lists GP partners Dr Zaheer Nasir, Dr Rizwana Mubarik, Dr Fareed Nasir and Dr Hasan Zaheer, plus salaried and sessional GPs and a wider nursing, HCA, phlebotomy, management and reception team.