Two surgery sites, one High Glades patient route — know where to start
High Glades Medical Centre is not just one building. The practice operates from 9A Upper Church Road, TN37 7AT and from St Leonards Medical Centre, 126 Bexhill Road, TN38 8BL.
Routine GP requests now use a total-triage approach. The practice prefers its online consultation form, while urgent same-day requests should be raised by telephone during opening hours. The team then decides whether you need a GP, another clinician, advice, a telephone/video consultation or face-to-face care.
First Check Which High Glades Site You Need
The practice homepage explicitly says High Glades has two surgeries with the same name. That makes the address on your appointment confirmation more important than usual.
9A Upper Church Road
St Leonards-on-Sea
East Sussex
TN37 7AT
NHS organisation code: G81074. CQC’s registered High Glades Medical Practice location is at this address.
St Leonards Medical Centre
126 Bexhill Road
St Leonards-on-Sea
East Sussex
TN38 8BL
CQC confirms that Sydenham House Medical Group also delivers High Glades regulated services from this branch.
Who Are the Current High Glades Doctors?
The practice’s current staff page lists the following doctors. Staff lists can change, so use the official team page when you need to verify who is currently working at the practice.
MB ChB 2005 — University of Leicester
MB ChB 2006 — University of Liverpool
How to Request a Routine Appointment
High Glades now describes its appointment system as total triage. For a routine request, the practice says its online consultation form is preferred. If you cannot go online, you can call the practice instead.
Start from the official appointment page
Open High Glades appointment guidance so you are using the current practice route rather than an old search result.
Use the online consultation form where possible
High Glades maintains a published Engage Consult page for medical and administrative online requests.
Give enough information for safe triage
Explain the main problem, how long it has been present, what has changed and what you have already tried. The practice says detailed information helps its clinicians prioritise safely.
A clinician reviews the request
A GP or trained clinician determines what kind of response is appropriate rather than simply giving every request the next identical GP slot.
Follow the outcome
High Glades says the outcome can include advice by text or online, a telephone or video consultation, a face-to-face appointment or direction to another suitable service.
If online access is difficult, call reception
The practice says people who cannot use its online form can contact the surgery in the normal way and staff can add the request to the triage process where appropriate.
Our Mile Oak Medical Centre same-day and online GP guide provides another Sussex example of why “online request” and “walk-in appointment” are not the same thing.
Need an Urgent Appointment Today?
For an urgent appointment needed today, Monday to Friday, High Glades currently tells patients to telephone the surgery during opening hours.
Reception will ask what help you need. The practice uses that information to identify the most suitable doctor, nurse or other healthcare professional.
CALL Phone the surgery
Use 01424 754678 during opening hours.
INFO Explain the need
Give enough detail to allow safe prioritisation.
TRIAGE The team reviews it
The right clinician or service is selected.
CARE Follow the offered route
It may be same-day, evening, Saturday or another suitable service.
Why Reception May Ask What the Problem Is
The practice has moved away from a purely first-come-first-served appointment model. Total triage means the request is assessed so limited GP capacity can be matched to clinical need.
GP
A GP may deal with urgent clinical problems, complex diagnosis, follow-up or another issue that genuinely needs medical review.
Advanced practitioner
High Glades lists nurse practitioners who can prescribe and make referrals, along with specialist practitioners.
Other primary-care professional
Depending on the issue, the route may involve a pharmacist, physiotherapist, paramedic practitioner, nurse or another service.
Current Published Opening and Extended Hours
High Glades currently publishes standard weekday opening from 8:30am to 6:30pm, with additional pre-booked sessions on Thursday evening and Saturday morning.
| Day | Published hours | Patient note |
|---|---|---|
| Monday | 8:30am–6:30pm | Routine online triage and urgent phone route during normal access. |
| Tuesday | 8:30am–6:30pm | Check live notices for training or temporary closure changes. |
| Wednesday | 8:30am–6:30pm | Appointment availability is separate from headline opening hours. |
| Thursday | 8:30am–8:30pm | 6:30pm–8:30pm is for pre-booked extended-hours appointments. |
| Friday | 8:30am–6:30pm | Plan repeat medication before the weekend. |
| Saturday | 8:30am–12:30pm | Pre-booked appointments only; not a general walk-in Saturday surgery. |
| Sunday | Closed | Use NHS 111 for urgent non-life-threatening help when appropriate. |
Home Visits Are Reserved for Patients Who Cannot Attend
High Glades asks patients to telephone before 10:30am where possible when a home visit is required that day.
The practice says home visits are intended for patients who are housebound because of illness or disability. A doctor or nurse may first telephone because the problem may be manageable with advice or may require a different service.
Repeat Prescriptions: Allow 72 Hours and Do Not Order by Phone
The High Glades prescription page was reviewed in March 2026 and says repeat requests should be allowed 72 hours / three days, excluding weekends and bank holidays.
High Glades supports online repeat prescription requests and online appointment management.
The practice publishes sxicb-esx.highgladesprescriptions@nhs.net for repeat-prescription requests.
Written repeat requests can also be posted to the practice.
Test Results: Use the NHS Account After Clinical Review
High Glades says it contacts patients by telephone or letter when a result is abnormal and requires treatment or further investigation. It says patients are not routinely contacted when a result is normal.
Once a doctor has reviewed the result, patients can view available results through their NHS account / NHS App.
NHS App: Prescriptions, Appointments and GP Records
High Glades has a dedicated NHS App page and says patients with appropriate access can use NHS online services for several routine healthcare tasks.
Repeat medicines
Request eligible repeat prescriptions and manage a nominated pharmacy.
Appointments
Book or manage supported appointment types where the practice has made them available online.
GP record
View available health-record information, including allergies, medicines and potentially detailed results where access has been enabled.
Our Hove Medical Centre NHS registration and online-access guide is another Sussex example of how the NHS App and the practice’s own triage route can perform different jobs.
How to Register With High Glades
High Glades currently says it welcomes new patients who live within its practice area and uses the NHS Register with a GP Surgery service.
Check the practice boundary
Use the postcode checker on the High Glades new-patient page to see whether your address is within the practice area.
Start the NHS registration form
The practice links to the NHS online registration service rather than asking you to send private registration information to an unofficial directory.
You do not need standard ID documents simply to register
High Glades and NHS guidance say you do not need proof of address, proof of immigration status, ID or an NHS number simply to register.
Paper registration remains available
If online registration is not suitable, the practice says paper forms remain available.
If High Glades does not cover your postcode, use our NHS GP and medical-centre finder guide to find surgeries near your address and then check each practice’s actual boundary.
Accessibility Is Different at the Two Sites
High Glades updated its accessibility information in April 2026. The two buildings have different layouts, so checking the site matters if mobility or parking is important.
Upper Church Road
- Three-storey building.
- Clinical rooms on ground and first floors.
- Lift for people with mobility difficulties.
- Disabled toilet with baby-changing facilities.
- Wheelchair available for use in the surgery.
- Small car park with one disabled parking space.
- Roadside parking also noted by the practice.
St Leonards Medical Centre
- High Glades clinical rooms are on the ground floor.
- Accessible clinical rooms.
- Disabled toilet with baby-changing facilities.
- Large shared car park.
- Disabled parking spaces.
- Spaces can be limited because the car park is shared.
Getting to the Correct Surgery
The practice says the surgery is around a five-minute walk from the Hollington Battle Road parade of shops. It lists local bus services including 1066, 384 and 319.
The main entrance is on Filsham Road. High Glades lists routes 98, 99 and 70 among local bus options and notes several rail stations within approximately a 30-minute walk.
Transport timetables change more often than GP addresses. Check the current operator timetable before depending on a specific bus.
Current CQC Rating: Good
CQC lists the registered location as High Glades Medical Practice at 9A Upper Church Road and shows Sydenham House Medical Group as the provider.
Overall rating
High Glades is currently displayed as Good overall.
Latest full inspection
CQC carried out an announced inspection on 5 July 2022 and published the report on 26 July 2022.
Later monitoring review
CQC reviewed available data on 6 July 2023 and said it had not found evidence requiring a new inspection or reassessment at that stage.
In the 2022 inspection CQC rated all five key areas — Safe, Effective, Caring, Responsive and Well-led — Good.
High Glades Is Part of Sydenham House Medical Group
The current High Glades homepage and CQC both identify Sydenham House Medical Group as the organisation behind the practice.
CQC describes the group as a primary-care organisation operating several GP services. Its registered High Glades activities include diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.
NHS Organisation Code G81074 and Data-Security Status
The NHS Data Security and Protection Toolkit identifies High Glades Medical Centre as organisation G81074 and lists its primary sector as General Practice (GP).
Useful identity check
The NHS organisation code helps confirm that an online listing belongs to the High Glades GP practice at Upper Church Road.
2025–26 assessment
The NHS toolkit shows the 2025–26 assessment as Standards met, published on 24 June 2026.
Data Security and Protection Toolkit status concerns NHS information-security standards. It is separate from the CQC quality rating.
Useful Sussex GP Guides on This Site
Eastbourne appointments and NHS access
Our Victoria Medical Centre Eastbourne appointment guide is useful if you are comparing East Sussex GP booking, registration and opening-hour routes.
Sussex online GP access
The Hove Medical Centre registration and online-triage guide gives another Sussex example of how GP online contact and NHS App functions can differ from practice to practice.
Common High Glades Problems and the Practical Next Step
| Problem | What may be happening | Useful next step |
|---|---|---|
| You need a routine GP appointment | High Glades now uses total triage | Use the official online consultation form where possible; call if you cannot get online. |
| You need urgent help today | Urgent requests follow the same-day phone route | Call 01424 754678 during opening hours and explain what makes the problem urgent today. |
| You were given a Saturday appointment | High Glades runs pre-booked extended Saturday sessions | Attend only if booked and check which High Glades site is shown in the confirmation. |
| You have arrived at the wrong High Glades site | Both locations use the High Glades name | Check whether your booking says Upper Church Road or St Leonards Medical Centre / Bexhill Road. |
| You want to order a repeat prescription by phone | Telephone repeat requests are not accepted | Use the online service, prescription email or written request. |
| Your test-results page shows a different phone number | The test-results page contains a number inconsistent with the main contact and CQC pages | Use the main verified number: 01424 754678. |
| You need a home visit | Home visits are limited to appropriate housebound patients | Call before 10:30am where possible and give enough information for prioritisation. |
| The surgery is closed and the problem cannot wait | Routine GP channels are unavailable | Use NHS 111 for urgent non-life-threatening help; call 999 for an emergency. |
Maps for Both High Glades Locations
Use the address on your booking confirmation. These embedded maps are independent directions aids and are not official NHS maps.
St Leonards-on-Sea
East Sussex TN37 7AT
St Leonards-on-Sea
East Sussex TN38 8BL
High Glades Patient Route Planner
This tool does not diagnose symptoms. It simply points you to the administrative route explained above.
Choose the task you are trying to complete.
Official Sources for Final Action
Use these official pages for current forms, booking actions, registration and details that can change after publication.
High Glades Medical Centre FAQs
Where is High Glades Medical Centre?
High Glades has two St Leonards-on-Sea sites. The main registered location is 9A Upper Church Road, TN37 7AT. The second site is inside St Leonards Medical Centre, 126 Bexhill Road, TN38 8BL.
What is the High Glades Medical Centre phone number?
The official High Glades contact page and CQC list the main telephone number as 01424 754678.
Who are the current GP doctors at High Glades?
The current official staff page lists Dr D Fox, Dr E Johnson, Dr C Maling, Dr Rosie Dudson, Dr S Levi, Dr N Nassif, Dr V Ratheesh and Dr Racheal Hughes. Dr Fox and Dr Johnson are identified as GP Partners.
How do I request a routine GP appointment?
High Glades prefers patients to use its online consultation form for routine requests. The practice publishes Engage Consult for online medical and administrative queries. If you cannot go online, you can telephone the practice and staff can support the triage process.
How do I request an urgent appointment for today?
The current appointment page says to telephone the surgery during opening hours for an urgent appointment needed that day. Reception will ask what help you need so the request can be directed to the most appropriate clinician or service.
What are High Glades Medical Centre’s opening hours?
The current practice page lists Monday to Wednesday and Friday 8:30am–6:30pm, Thursday 8:30am–8:30pm and Saturday 8:30am–12:30pm, with Sunday closed. Thursday 6:30pm–8:30pm and Saturday morning are pre-booked extended-hours appointments only.
How long should I allow for a repeat prescription?
High Glades says to allow 72 hours, or three days, excluding weekends and bank holidays. Routine repeat prescription requests are not accepted by telephone.
Can I register with High Glades Medical Centre online?
Yes. The practice says it welcomes new patients who live in its practice area and uses the NHS Register with a GP Surgery service. You do not need proof of address, proof of immigration status, ID or an NHS number simply to register. Paper forms are also available.
What is High Glades Medical Centre’s CQC rating?
CQC currently displays an overall rating of Good. Its July 2022 inspection rated Safe, Effective, Caring, Responsive and Well-led as Good. CQC reviewed available data again on 6 July 2023 and did not find evidence requiring reassessment at that stage.
What should I do when High Glades Medical Centre is closed?
For urgent medical help that is not life-threatening, use NHS 111 online or call 111. Call 999 for a life-threatening emergency. Thursday-evening and Saturday-morning High Glades sessions are pre-booked appointments rather than walk-in out-of-hours care.