Choose the Right GP Route
Use this scan-first guide before calling Highbridge Medical Centre, using askmyGP, ordering repeat medication, checking hours, registering with the merged practice, or visiting the Pepperall Road site.
Important 2026 update: Highbridge Medical Centre is now part of Symphony North Healthcare. The Highbridge site continues at Pepperall Road, but the combined practice uses the main number 01278 795445.
Choose the Right Highbridge GP Route First
| Need | Use this first | Exact useful detail | Avoid this delay |
|---|---|---|---|
| Routine GP request | askmyGP | Use for routine GP appointments, acute practitioner appointments, medication queries and admin requests. | Do not use askmyGP for emergencies. |
| Same-day urgent request | askmyGP before 10:30am, then phone | Same-day urgent requests close at 10:30am; after that call 01278 795445. | Do not wait all day for an online request if you need help today. |
| Repeat medication | NHS App or official online form | The NHS App is recommended; medication not ordered for 2+ months may need clinician review. | Do not expect same-day collection. |
| Prescription query | Prescription phone line 10am-12pm Mon-Fri | Use for queries or if you need to order and cannot use the NHS App/online form. | Do not use prescription line for emergencies. |
| Register as a patient | Patient Registration page | Register online if within area; temporary resident route exists for up to 3 months. | Do not assume “Highbridge Medical Centre” is a separate current practice contract. |
| Evening/weekend appointment | Contact registered practice first | Improved Access offers extended appointments across local practices; Thursday evening includes the Pepperall Road site. | Do not turn up without booking. |
| Closed and urgent | NHS 111 | Use 111 between 18:30 and 08:00, weekends and bank holidays if urgent but not an emergency. | Do not wait until the next weekday if urgent. |
| Emergency symptoms | 999 / A&E | Use emergency services immediately. | Do not use online form, email or GP queue. |
Highbridge Medical Centre Merger: What Changed in 2026?
New practice name
Highbridge Medical Centre and Burnham & Berrow Medical Centre completed their merger and now operate as Symphony North Healthcare.
Sites still matter
Services continue from Love Lane, Pepperall Road and Berrow Health Campus. Highbridge patients should still recognise the Pepperall Road site.
Phone number update
The combined practice uses 01278 795445. The previous Highbridge number is redirected so patients with the old number can still get through.
Opening Hours, Training Closures and Out-of-Hours Help
| When | Official detail | Best patient action |
|---|---|---|
| Monday-Friday | 08:00-18:30 | Use normal contact routes for routine/admin/appointment requests. |
| Saturday, Sunday, bank holidays | Closed | Use NHS 111 for urgent non-emergency help; 999 for emergencies. |
| 18:30-08:00 weekdays | Out of hours | Call NHS 111 unless it is an emergency. |
| Second Tuesday each month | Practice closes from 12:30 for staff training | If urgent, ring the practice number for emergency-cover details. |
| Improved Access | Extended appointments up to 20:00 and Saturday mornings across local practices | Book through your registered practice during normal hours. |
askmyGP: Hours, Response Time and Same-Day Cut-Off
Open time
askmyGP is listed Monday-Friday, 7:30am-6:00pm, closed bank holidays.
Same-day cut-off
Same-day urgent requests close at 10:30am. After that, phone the practice.
Response target
Requests receive an acknowledgement email within 48 hours after review, explaining the triaged outcome.
Possible outcome
Advice, phone/video consultation, face-to-face appointment or signposting to another service.
Repeat Prescriptions: NHS App, Online Form and 7 Working Days
NHS App recommended
Symphony North recommends the NHS App because requests go straight into the clinical system for prescriber review and sign-off.
Online form option
The prescription page also provides an online medication-request form with drug name, strength, quantity, pharmacy destination and comments.
Prescription phone line
The prescription phone line is listed as open 10am-12pm Monday-Friday, excluding bank holidays.
| Prescription issue | What the practice says | Patient action |
|---|---|---|
| Processing time | The practice aims to provide a repeat prescription within 7 working days. | Order early and do not expect same-day collection. |
| Medication not ordered for 2+ months | It may be sent to a clinician for review and authorisation. | Add the reason in the comments box. |
| Pharmacy collection | Prescription can be sent electronically to the pharmacy of your choice. | Check the pharmacy has received/dispensed it before travelling. |
| Patient Access issue | Patient Access is run by Patient Access, not the practice. | Contact Patient Access first for login/account problems. |
| Medication review | Long-term medication patients are advised to review at least twice a year. | Attend reviews to avoid repeat medication being reduced or delayed. |
| Different medicines run out separately | Medication synchronisation form is available. | Ask to synchronise medicines so you order/collect once. |
Register as a Patient with Symphony North Healthcare
Check you live within the area
The patient-registration page asks new patients to check the surgery boundary before completing registration.
Register online first if possible
The easiest route is the online NHS GP registration link from the official patient-registration page.
Use paper forms if needed
If you do not want to register online, paper forms can be downloaded from the practice page.
Temporary resident route
If you plan to live near the surgery for up to 3 months, use the temporary-patient route. After 3 months, permanent registration may be needed.
Out-of-hours registration concern
If you need general medical advice or advice out of surgery hours while registration is unresolved, use NHS 111.
NHS App, Patient Access and Record Viewing
NHS App use
Use the NHS App for repeat prescriptions and supported GP services where enabled for your account.
Record access update
The home page notes Patient Access/NHS App full viewing capability has been temporarily restricted while vulnerable-patient record checks are reviewed.
Proxy access
Parents/guardians should use the practice’s proxy-access guidance for children and supported access to records.
Evening and Weekend Improved Access
| Time | Listed North Sedgemoor PCN location | What to know |
|---|---|---|
| Monday 18:30-20:00 | Symphony North Healthcare, Love Lane site | Book through your registered practice first. |
| Tuesday 18:30-20:00 | Cheddar Medical Centre | May be face-to-face or phone depending on appointment type. |
| Wednesday 18:30-20:00 | Axbridge and Wedmore Medical Practice & Burnham & Berrow Medical Centre | Ask what location and clinician type applies. |
| Thursday 18:30-20:00 | Symphony North Healthcare, Pepperall Road site | This is the Highbridge-site evening access slot listed by the practice. |
| Friday 18:30-20:00 | Brent Area Medical Centre | Contact your registered practice first. |
| Saturday morning | Rota across listed surgeries, except Cheddar | Pre-booking and suitability checks apply. |
Reviews, Compliments and Complaints
Try quick resolution first
The practice says many problems can be sorted out quickly at the time with the person concerned.
Formal complaints email
Formal complaints can be sent to somicb.symphonynorthcomplaints@nhs.net.
Response target
The practice says it usually provides a response within 10 working days after investigating a complaint.
CQC and NHS Listing: Current vs Old Highbridge Search Results
| Source | What it shows | How to use it |
|---|---|---|
| CQC old Highbridge profile | Archived Highbridge Medical Centre profile, Overall: Good; address Pepperall Road, TA9 3YA. | Useful history, but not the current practice action page. |
| CQC note | The CQC page says the provider/service changed and the Highbridge profile was archived. | Do not treat old CQC contact details as the live booking route. |
| NHS profile | Current GP profile is Symphony North Healthcare, Love Lane main listing. | Use for NHS profile context, registration and official GP listing. |
| Practice website | Symphony North Healthcare pages explain merger, hours, askmyGP, prescriptions and registration. | Use this for live patient action. |
Highbridge Medical Centre Map: Pepperall Road Site
Use this map for the Highbridge/Pepperall Road site. Before travelling, confirm whether your task should be handled online, by phone, through the NHS App, by pharmacy, by NHS 111, or at another Symphony North site.
Highbridge GP Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Same-day call after 10:30am
Hello, I am registered with Symphony North Healthcare / Highbridge site. I need same-day help for ______. Symptoms started ______. I am not having 999 symptoms. askmyGP same-day requests are closed. What is the safest route now?Prescription query
Hello, I requested repeat medication for ______ on ______ through ______. My nominated pharmacy is ______. Can you confirm whether it has been reviewed and sent electronically?Registration
Hello, I want to register with Symphony North Healthcare and use the Highbridge/Pepperall Road site. My postcode is ______. Can you confirm the boundary and whether I should register online or use paper forms?Complaint
Hello, I want to raise feedback or a complaint about ______ on ______. I would like to explain what happened, why I am dissatisfied, and what outcome I am seeking.Official Links After the Explanation
Highbridge Medical Centre FAQ
Is Highbridge Medical Centre still open?
The Highbridge/Pepperall Road site continues as part of Symphony North Healthcare after the merger with Burnham & Berrow Medical Centre.
What is the current phone number?
The combined Symphony North Healthcare phone number is 01278 795445. The practice says the previous Highbridge number is redirected so saved numbers still get through.
Where is the Highbridge site?
The Highbridge site is at Pepperall Road, Highbridge, Somerset, TA9 3YA.
What are the opening hours?
Symphony North Healthcare lists Monday to Friday, 8:00am to 6:30pm, with Saturday, Sunday and bank holidays closed.
How do I request an appointment?
Use askmyGP for routine requests. Same-day urgent askmyGP requests close at 10:30am; after that, call 01278 795445.
What can askmyGP be used for?
The practice lists routine GP appointments, acute practitioner appointments, medication queries and administrative requests such as updating contact details.
How quickly will askmyGP respond?
The practice says you will receive an acknowledgement email within 48 hours after your request is reviewed, detailing the triaged outcome.
How do I order repeat medication?
The NHS App is recommended. The practice also lists an online form and a prescription phone line open 10am-12pm Monday-Friday, excluding bank holidays.
How long do repeat prescriptions take?
The practice says it aims to provide a repeat prescription within 7 working days, so patients should order in reasonable time and not expect same-day collection.
How do I register with the practice?
Use the Symphony North Healthcare patient-registration page, check the surgery boundary, then register online or download paper forms if online registration is not suitable.
What is the complaints email?
Formal complaints can be emailed to somicb.symphonynorthcomplaints@nhs.net. Do not use this for urgent symptoms or medication emergencies.
What should I do when the practice is closed?
Use NHS 111 for urgent but not life-threatening help between 6:30pm and 8:00am, at weekends and on bank holidays. Call 999 for emergencies.