Phone, opening times and the right patient route
Most people looking up this surgery need a quick practical answer: the correct phone number, the Ulleries Road address, when reception is open, or how to request a GP appointment without getting lost between several online systems.
The current practice homepage identifies RapidHealth as its online patient-triage system. It also operates a telephone call-back option and continues to support NHS App and SystmOnline functions for appropriate tasks.
Phone Number and Address: Check These Before You Travel
Use this number for reception help, appointment access, telephone-consultation questions, home-visit requests and help when online access is difficult.
Hobs Moat Medical Centre
Ulleries Road
Solihull
West Midlands
B92 8ED
Normal Opening Hours
The current practice contact page lists the following normal opening times. The appointments page also says the surgery does not close for lunch.
| Day | Published opening | Practical note |
|---|---|---|
| Monday | 8:00am–6:30pm | Normal weekday reception and clinical access. |
| Tuesday | 8:00am–6:30pm | Check current notices before a time-sensitive journey. |
| Wednesday | 8:00am–6:30pm | Occasional training closures can alter a normal afternoon. |
| Thursday | 8:00am–6:30pm | Use current practice notices for temporary changes. |
| Friday | 8:00am–6:30pm | Sort routine prescription or admin queries before the weekend. |
| Saturday | Closed | Use NHS 111 if urgent and the practice route is unavailable. |
| Sunday | Closed | Use NHS 111 or 999 according to urgency. |
The 2026 GP Appointment Route Is Triage-First
Hobs Moat’s current homepage tells patients requesting an appointment or making a clinical request to use the Appointments route. It currently identifies RapidHealth as the practice’s online patient-triage system.
RapidHealth is described by the practice as a route for medical and administrative requests, self-care information and patient triage. The point of triage is that the request is reviewed before the final appointment or response is decided.
Start from the practice homepage
Open Hobs Moat Medical Centre’s official website and choose its current appointment route.
Complete the triage information
Describe the main problem or request clearly. The practice says patients using online triage should provide enough information for the GP-led team to assess what help is needed.
Keep your phone available
The online-services information says the practice may contact patients by telephone or send a booking link or other assistance to their mobile.
Follow the outcome offered
Triage may result in an appointment, telephone contact, another clinician or another appropriate service rather than automatically producing a face-to-face GP slot.
If you want to compare another local Birmingham-area practice where patients need to choose carefully between online and same-day routes, see our Yardley Green Medical Centre GP access guide .
Why You May See RapidHealth, AccuRx, SystmOnline and NHS App on Different Pages
The practice website contains several digital-service names. That can be confusing if you arrive through Google rather than through the surgery homepage.
| System | How it appears on Hobs Moat pages | Safest use |
|---|---|---|
| RapidHealth | The current homepage explicitly describes RapidHealth as the practice’s online patient-triage system. | Use the current homepage / Appointments route for new clinical requests. |
| AccuRx | A separate current online-services page also contains an AccuRx contact route. | Follow it only when it is presented through the current practice page rather than from an old saved link. |
| SystmOnline | Hobs Moat uses SystmOne and publishes SystmOnline for account-based functions such as appointment management and prescriptions. | Use it for enabled account functions once your account is active. |
| NHS App | The practice promotes NHS App functions including repeat prescriptions, appointment management, records and test results where enabled. | Use it for supported account tasks; do not assume it replaces the practice’s triage route for every new clinical request. |
A useful West Midlands comparison is our Waterside Medical Centre online GP and Patient Access guide , which also explains why an NHS App account and a practice’s own clinical-request system are not always the same thing.
The Practice Now Offers a Telephone Queue Call-Back
The current Hobs Moat homepage says patients in the telephone queue can choose a call-back option. The practice says the patient keeps their place in the queue and is called when they reach the top.
You do not have to keep the handset to your ear throughout a long queue if the call-back option is offered to you.
Keep your phone nearby and be ready to answer when the surgery calls back.
Urgent, Telephone and Routine Appointment Options
Urgent during opening hours
The practice’s appointment information says patients who need to be seen the same day will be accommodated, although the time or doctor of choice may not be available and urgency may need clinical assessment.
Telephone consultation
Hobs Moat publishes pre-booked telephone consultations with its doctors for suitable issues that may not require a face-to-face visit.
Routine care
Use the current appointment / triage route and explain the main reason for contacting the practice so the request can be prioritised properly.
Housebound Patients and Late Arrivals
Hobs Moat says home visits can be arranged for patients who are housebound and unable to travel to the practice.
Where possible, call 0121 742 5211 before 10:30am if requesting a home visit. The decision to visit remains a clinical decision.
The appointment page says a patient who is more than five minutes late and cannot use the self-check-in screen needs to speak to reception.
Reception then checks with the doctor whether the patient can still be seen.
Repeat Prescriptions: Use the Online Route Before Calling
Hobs Moat publishes SystmOnline, NHS App and an online prescription request form as routes for repeat medication. Its current prescription form also asks patients to nominate the pharmacy that should receive the prescription.
NHS App
Use the NHS App to see available repeat medicines and request suitable repeat items where your account is enabled.
SystmOnline
SystmOnline can show medication and dosage information, reducing the chance of an unclear repeat request.
Practice prescription form
The official website also provides a prescription request form as an alternative for appropriate repeat requests.
The practice publishes the prescription email hobsmoat.repeats@nhs.net. Use it only for the purpose the practice publishes and never for an emergency.
For a deeper explanation of how an NHS App repeat request moves from patient request to GP approval and nominated pharmacy, our NHS App repeat-prescription walkthrough gives a useful supporting example; always follow Hobs Moat’s own processing rules for this surgery.
Test Results: App Access and Telephone Advice Serve Different Needs
Hobs Moat’s NHS App information says patients may be able to view parts of their GP record, including test results, where record access is enabled.
Separately, the appointments page says a telephone consultation can sometimes be appropriate for discussing a result because a face-to-face appointment is not always necessary.
Check your NHS App / NHS account if the result is available there.
Follow the practice’s official contact route. A result appearing in an app does not mean an independent website can interpret it safely for you.
Registering as a New Patient: Check the Practice Boundary First
Hobs Moat’s own new-patient page starts with a postcode boundary check. The practice describes its patient population as including Solihull, Olton and Sheldon, with some patients from Yardley and Acocks Green, but that description should not be treated as the definitive catchment boundary.
Check your postcode
Use the practice boundary checker on its current new-patient page. Do this before completing a long registration form.
Choose paper or online registration
Hobs Moat currently publishes both a printable registration form and an online registration form.
Know the Hobs Moat online-form rule
The practice’s own online registration page currently says it requires an NHS number to complete that online route and asks patients who cannot obtain it to contact or visit the practice.
Separate that from the national GP-registration rule
NHS England’s general registration guidance says an NHS number, proof of address, ID and immigration-status evidence are not required simply to register with a GP surgery. In other words, Hobs Moat’s NHS-number requirement relates to its published online form, not a national rule that blocks GP registration altogether.
Prepare repeat medication before moving practice
Hobs Moat asks new patients to obtain at least three weeks of medication from their previous GP where possible because transfer of records can take time.
Parking and Accessibility
The practice describes its premises as purpose-built and says the building provides access for disabled patients. It also states that there is an on-site car park for patients and staff.
On-site parking
Hobs Moat says the premises have a car park for patients and staff.
Disabled access
The practice states that the medical centre provides full access for disabled patients.
Designated spaces
The practice describes disabled and parent-and-child parking spaces.
What Kind of GP Services Are Provided Here?
Hobs Moat is a general-practice surgery and training practice, not a hospital or guaranteed walk-in urgent-care centre. Its published services include ordinary GP care as well as several long-term-condition and preventive-care clinics.
Long-term condition care
The practice publishes asthma, diabetes and other chronic-disease management services supported by its GP and nursing teams.
Preventive and family care
Published services include vaccinations, cervical screening, contraception, child-health surveillance and maternity-related care.
Practice-based procedures
Hobs Moat also lists diagnostic equipment and minor-surgery capability as part of its practice services.
CQC Currently Rates Hobs Moat Outstanding
CQC lists Hobs Moat Medical Centre as a GP practice at Ulleries Road and currently displays an overall rating of Outstanding.
| CQC area | Current displayed rating | Useful context |
|---|---|---|
| Safe | Good | CQC retained the previous rating for this key question in the 2024 assessment. |
| Effective | Good | Current CQC display. |
| Caring | Outstanding | Current CQC display. |
| Responsive | Good | CQC completed a focused equity-of-access assessment in April 2024. |
| Well-led | Outstanding | Current CQC display. |
CQC’s latest assessment report was published on 12 June 2024. The focused assessment examined equity of access and how the practice was responding to demand and to patients who could find access difficult.
If you are comparing how another Birmingham GP handles same-day access rather than simply looking at a rating, our Cofton Medical Centre same-day GP guide explains why an NHS GP surgery should not automatically be treated as a walk-in centre.
NHS Organisation Code M89019: A Useful Identity Check
The NHS Data Security and Protection Toolkit identifies Hobs Moat Medical Centre as organisation M89019 and lists its primary sector as General Practice (GP).
Practice identity
The NHS organisation code helps distinguish the real Solihull GP practice from similarly named healthcare listings.
Data Security & Protection Toolkit
The NHS toolkit shows the practice’s 2025–26 assessment as “Standards met”, published on 30 June 2026.
DSP Toolkit status relates to NHS information-governance and data-security standards. It is separate from CQC’s inspection rating and should not be read as a clinical-quality score.
Common Problems and the Best Next Step
| Problem | What may be happening | What to do |
|---|---|---|
| I see several online systems on the website | Current and older service pages mention RapidHealth, AccuRx, NHS App and SystmOnline for different functions. | Start from the current homepage and choose the Appointments route for a new clinical request. |
| The phone queue is long | The practice reports high demand. | Use the call-back option when offered so you can keep your queue position without holding continuously. |
| I need a home visit | Home visits are reserved for patients who are housebound and unable to travel. | If possible, call before 10:30am and let the practice assess whether a home visit is appropriate. |
| I am more than five minutes late | The self-check-in process may no longer accept the appointment. | Speak to reception so they can ask the clinician whether you can still be seen. |
| My online registration needs an NHS number | Hobs Moat’s own online form currently asks for one. | Ask your previous practice for the number or contact Hobs Moat about an alternative registration route. |
| My repeat prescription is not at the pharmacy yet | Practice processing and pharmacy dispensing are separate steps. | Check when the request was sent, whether it was approved, and whether the correct nominated pharmacy has received it. |
| I need urgent help while the surgery is closed | Routine GP access is not the right route. | Use NHS 111 for urgent non-life-threatening help; call 999 for a life-threatening emergency. |
Map and Directions to Ulleries Road
Hobs Moat Medical Centre
Ulleries Road
Solihull
West Midlands
B92 8ED
The embedded map is a directions aid only. It is not an official NHS or Hobs Moat Medical Centre map.
Hobs Moat Patient Route Planner
This tool does not assess symptoms. It only points you towards the administrative route explained on this page.
Choose the task you need to complete.
Official Sources for Final Action
Use these official pages when you are ready to book, register, order medication or verify a detail that may change.
Hobs Moat Patient Questions Answered
What is the Hobs Moat Medical Centre phone number?
The main telephone number is 0121 742 5211.
What is the address for Hobs Moat Medical Centre?
The surgery is at Ulleries Road, Solihull, West Midlands, B92 8ED.
What are Hobs Moat Medical Centre opening hours?
Current official practice information lists Monday to Friday from 8:00am to 6:30pm, with Saturday and Sunday closed. Temporary training closures can alter an ordinary weekday, so check the practice website before a time-sensitive journey.
How do I request a GP appointment at Hobs Moat?
Start from the current Hobs Moat Medical Centre homepage and use its Appointments route. The homepage currently identifies RapidHealth as the practice’s online patient-triage system. Telephone and in-person requests are also accepted, but the clinical request may still be triaged before an appointment is allocated.
Does Hobs Moat Medical Centre have a phone call-back system?
Yes. The current practice homepage says patients in the telephone queue can choose a call-back option and retain their place in the queue. Keep your phone nearby so you can answer when the practice calls.
How do I order a repeat prescription?
Hobs Moat publishes NHS App, SystmOnline and an online prescription form as repeat-medication routes. Its current prescription page says medication can be collected from the nominated pharmacy three working days after submission, subject to processing and pharmacy dispensing.
Can I ask Hobs Moat for a home visit?
Home visits are intended for patients who are housebound and unable to travel to the surgery. The practice asks patients to call before 10:30am where possible. The clinician decides whether a home visit is appropriate.
How do I register as a new patient?
Start by checking your postcode against Hobs Moat’s practice boundary. The practice offers paper and online registration. Its own online form currently asks for an NHS number; if you cannot provide one, contact the surgery about an alternative route.
Does Hobs Moat Medical Centre have parking and disabled access?
The practice says its purpose-built premises provide disabled access and that there is on-site parking, including disabled and parent-and-child spaces. Confirm any essential access requirement with reception before travelling.
What is Hobs Moat Medical Centre’s CQC rating?
CQC currently displays an overall rating of Outstanding. Its latest focused assessment was carried out in April 2024 and the assessment report was published on 12 June 2024.