Moorcroft GP Access, Doctors & Hours
Use this guide to quickly choose the right Moorcroft Medical Centre route: phone, PATCHS, appointments, doctors, opening hours, repeat prescriptions, sick notes, test results, registration, Moss Green Surgery, accessibility, NHS 111 or 999.
Key route: Moorcroft uses PATCHS for online contact, but PATCHS does not automatically book an appointment. Your request is reviewed and you receive a management plan, booking link, advice or signposting.
What Do You Need from Moorcroft Medical Centre Today?
Start with the task. This avoids using PATCHS when you should phone, phoning for a routine repeat prescription, going to the wrong site, or waiting online when NHS 111/999 is safer.
Appointment or health advice
- Use PATCHS for routine contact where suitable.
- PATCHS does not automatically book an appointment.
- Urgent same-day help: phone the surgery.
Phone reception
- Call 01782 281806.
- Use if urgent, unable to use PATCHS, or unsure.
- Call recordings may be used for quality/security.
Repeat prescription
- Use repeat slip, post, surgery box, online service or pharmacy collection service.
- Routine phone prescription requests are not accepted.
- Allow 3 working days.
Fit note / sick note
- Use PATCHS Admin request.
- Self-certificates can be completed online.
- Use GOV.UK fit-note guidance if unsure.
Test results
- Use PATCHS Admin request.
- You can still phone or visit in person.
- Do not wait if symptoms worsen.
Closed or urgent?
- Closed and urgent: NHS 111.
- Emergency: 999.
- NHS 111 may book through GP Connect where appropriate.
Moorcroft Medical Centre Opening Hours and Phone
The official surgery pages separate telephone hours, main reception hours and Moss Green reception access. Check the live page before travelling, especially on training days, bank holidays or if you need reception rather than phone support.
| Site / route | Official detail | Best use | Patient tip |
|---|---|---|---|
| Main phone | 01782 281806 | Appointments, urgent same-day contact, home visit request, reception help. | Prepare name, date of birth, callback number and one main problem. |
| Moorcroft telephone | Monday-Friday 8:00am-6:30pm. | Use when PATCHS is not suitable or you need urgent same-day help. | PATCHS Telephone Assistant may reduce phone queue for some tasks. |
| Moorcroft reception | Mon/Wed/Thu/Fri 8:00am-6:30pm; Tuesday 8:00am-7:45pm. | Face-to-face reception help and written prescription requests. | Do not rely on third-party hours; use official page first. |
| Moss Green Surgery | Reception listed Monday-Friday 8:15am-6:00pm, with Tuesday closure 12:00pm-2:00pm for staff training. | Branch-site access for patients directed there. | Reception hours may vary; check entrance notices and official site. |
| Out of hours | NHS 111 for urgent non-emergency care when closed. | Use NHS 111 online or call 111. | Use 999 if life-threatening. |
PATCHS Online Requests: What It Can and Cannot Do
PATCHS is the online communication route. It can save phone waiting, but it is not an automatic appointment-booking tool.
Choose the right PATCHS request
Use PATCHS for clinician requests, health advice, fit notes, medication queries, test results and some admin tasks.
Write one clear problem
Include what started, when, what has changed today, medicines, allergies, and when you can answer a call.
Wait for practice review
The practice team reviews the request and may send a text, phone you, provide advice, signpost you, or send a booking link.
Phone for urgent same-day help
The appointment page says if you need urgent help that day, ring the surgery as you normally would.
Use PATCHS Telephone Assistant if offered
The practice says the telephone assistant can complete a request in around 4-5 minutes and is available Monday-Friday 8am-1pm.
Moorcroft Medical Centre and Moss Green Surgery: Which Site?
Moorcroft and Moss Green share the same main phone number, but the locations and reception access differ. Check appointment messages before travelling.
| Site | Address | Phone | Access notes |
|---|---|---|---|
| Moorcroft Medical Centre | 10 Botteslow Street, Hanley, Stoke-on-Trent ST1 3NJ | 01782 281806 | Main Hanley site. Ground-level clinical services, reserved parking spaces, automatic doors, accessible toilet and hearing-loop support. |
| Moss Green Surgery | Bentilee Neighbourhood Centre, Dawlish Drive, Stoke-on-Trent ST2 0EU | 01782 281806 | Branch site. Ground-level access, reserved spaces, automatic doors, accessible toilet, hearing-loop support and Braille/Typetalk options. |
Appointments and Home Visits
PATCHS request
Use for routine appointment requests, clinician contact, results and fit-note/admin requests. The practice then sends your next step.
Phone request
Call 01782 281806 if you prefer to book by phone, cannot use PATCHS or need urgent help the same day.
Home visit
Home visits can be requested by PATCHS or phone. The on-call GP triages the request that day and decides the appropriate treatment route.
Repeat Prescriptions: Exact Routes and Delays to Avoid
The repeat-prescription page says routine phone prescription requests are not accepted due to NHS guidelines. Medication queries can be made, but the practice cannot order medication over the phone.
| Prescription task | Correct route | Prepare | Delay to avoid |
|---|---|---|---|
| Routine repeat | Tick printed repeat request form and use post, surgery post box, online service, or nominated pharmacy collection service. | Name, address, medicine name, strength and daily dose. | Do not phone routine prescription orders. |
| No repeat form | Write the medicine name, strength, how many you take each day, name and address on paper. | Use clear handwriting and include all requested medicines. | Missing strength/dose can delay issue. |
| Online repeat | Register for online prescription access via reception. | Photographic ID and address confirmation may be requested for setup. | You must register before using the service. |
| Medication query | Use PATCHS medication request option, phone or visit the surgery. | Explain the problem, side effect, supply issue or medication review need. | Query route is not the same as ordering by phone. |
| Processing time | Allow three working days. | Order before weekends, bank holidays and travel. | Waiting until the last dose. |
Fit Notes, Sick Notes and Test Results
The official fit/sick-note update says both fit/sick notes and test-result requests can be submitted through PATCHS using the Admin request section.
Fit/sick note
Use PATCHS and select Admin request. GOV.UK fit-note guidance is linked by the practice for extra information.
Open fit-note pageSelf certificate
Self certificates can be completed and sent online via GOV.UK employee sickness forms.
Open GOV.UK SC2Test results
Use PATCHS Admin request, telephone or visit in person. If symptoms worsen, use the urgent route rather than waiting for admin reply.
Request results guideMoorcroft Medical Centre Doctors and Clinical Team
Patients search for doctors, but modern GP access may route you to a GP, advanced nurse practitioner, pharmacist, urgent care practitioner, nurse, physiotherapist, mental health practitioner or social prescribing support.
| Team | Official names / roles listed | What this means for patients |
|---|---|---|
| Salaried GPs | Dr Stephen Fawcett, Dr Laura Barraclough, Dr Wigdan Ahmed, Dr Tabana Kaleem, Dr Fatima Elgizawy, Dr Hani AlSuradi, Dr Aamir Majeed. | Useful for “Moorcroft doctors” searches, but appointment routing depends on clinical need and availability. |
| Advanced Nurse Practitioners | Hannah Perkin, Vicki Warren, Sarah Rigby, Amy Hiscock, Jennifer White, Laura Smiles, Lisa Pass. | ANPs can assess, diagnose, prescribe and manage many acute/chronic issues within scope. |
| Pharmacy / urgent care roles | Ashley Heath is listed as Prescribing Pharmacist; Alex Powell as Urgent Care Practitioner. | Medication review, minor illness, prescribing support and urgent access may not always need a GP. |
| Nursing team | Mandy Hulson, Liz Viggers, Beverley Furness, Rachel Machin, Lauren Seddon and Kerys Snape are listed in nursing/HCSW roles. | Useful for reviews, screening, chronic-disease support and practical clinical care. |
Do You Need a GP, Nurse, Pharmacist or PCN Role?
The roles page explains why not every task needs a GP. This helps patients accept the right clinician faster.
ANP / UCP
Can assess, diagnose, prescribe, review medication, manage conditions and refer within their scope.
Practice pharmacist
Supports medication reviews for long-term medicines and may contact you about medication changes.
Community pharmacy
Local pharmacies can support minor ailments through Pharmacy First where appropriate.
PCN roles
Includes social prescribing, pharmacist, care-home coordinator, first contact physio, mental health practitioner and general practice assistant.
Services, Clinics and Support Moorcroft Patients Can Ask About
The official services page includes useful routes beyond GP appointments. These help answer “what can Moorcroft help with?” searches.
Health & wellbeing
Health and wellbeing coaches can support physical and mental wellness, weight management, healthy eating, stress, low mood and isolation.
Physiotherapy
First contact physiotherapy can support musculoskeletal conditions through the PCN route.
Social prescribing
Social prescribing can connect patients to local non-clinical services that support health and wellbeing.
Stop smoking
The services page signposts NHS Stop Smoking support and 0300 123 1044.
Pregnancy
Positive home pregnancy test? Contact reception; the practice says it does not need to repeat a home test just to confirm pregnancy.
Travel and yellow fever
Moorcroft is listed as an accredited yellow fever centre. This can be available to non-registered patients, but fees apply.
Blood tests
Check the services page and appointment route for phlebotomy access and whether you need a clinician request first.
Hospital wait support
The latest updates page signposts NHS My Planned Care for people waiting for hospital appointments, operations or procedures.
Register with Moorcroft Medical Centre
The registration page says patients living within the practice boundary can register in surgery with a PRF1 form or online through the NHS GP registration service for practice code M83146.
Check the practice boundary
The listed boundary includes areas such as Bentilee, Bucknall, Shelton, Hanley, Cobridge, Sneyd Green, Abbey Hulton, Norton Heights, Fenton, Northwood and Park Hall areas.
Choose online or in-person registration
Complete online registration at the official NHS link or visit during opening hours to complete a PRF1 form.
Find your NHS number if needed
The form asks for NHS number. If unsure, use the NHS “find your NHS number” guidance linked by the practice.
Named GP letter
Once registered, the practice says you will be sent a notification letter informing you of your named GP.
If you move outside boundary
The practice says registered patients moving outside the boundary must transfer to a new practice.
Accessibility, Hearing Loop, Braille and Typetalk
Step-free clinical access
The official site says clinical services can be accessed on ground level with no steps or steep gradients directly outside.
Parking and doors
Reserved parking spaces, automatic doors and accessible toilet facilities are listed.
Hearing and communication
A loop system is installed at reception; limited portable loop support, Braille translation and RNID/BT Typetalk support are listed.
CQC Rating and Quality Notes
CQC lists Moorcroft Medical Centre at 10 Botteslow Street as a GP practice run by North Staffordshire Combined Healthcare NHS Trust.
Overall rating
CQC lists Moorcroft Medical Centre as Overall: Good.
Well-led
CQC’s latest inspection summary lists Well-led as Outstanding.
Two-site context
CQC notes Moorcroft Medical Centre and the Moss Green Surgery branch site.
Open CQC summaryPhotos, Email Address and Wrong Moorcroft Search Results
| Search | Risk | Correct action |
|---|---|---|
| Moorcroft Medical Centre doctors | Users may only look for a named GP. | Use the official team page, but expect PATCHS/phone triage to route you to the right clinician. |
| Moorcroft Medical Centre opening hours | Third-party listings may be stale. | Use the official surgery information page before travelling. |
| Moorcroft Medical Centre photos | Old photos may not show current access or reception route. | Use official address and map; confirm if your appointment is at Moorcroft or Moss Green. |
| Moorcroft Medical Centre email | Symptoms sent by random email may not be triaged safely. | Use PATCHS, phone, NHS 111 or 999 depending on urgency. |
| Moorcroft Stoke pottery / debt recovery | Unrelated “Moorcroft” search results can appear. | Use “Moorcroft Medical Centre Botteslow Street ST1 3NJ” for the NHS GP surgery. |
Moorcroft GP Route Planner
Choose your task and get the next step. This runs in your browser only.
Select your task above.
Copy-and-Use Scripts
PATCHS request
I need help with ______. It started ______. It is worse/better/same today because ______. I take ______. I can answer a call at ______. I prefer Moorcroft / Moss Green if an appointment is needed.Prescription query
I have a medication query about ______, strength ______. I requested it on ______. I have ______ days left. The issue is ______. I understand routine orders cannot be made by phone.Test result request
I need help with a test result from ______. The test was done on ______. I would like to know whether the result has been reviewed and what the next step is.Home visit request
I am requesting a home visit for ______. The patient cannot attend because ______. Symptoms are ______. Best callback is ______. A carer is / is not present.Map: Moorcroft Medical Centre Hanley
This map is for the main Moorcroft Medical Centre site on Botteslow Street. Check your message or appointment confirmation if you may need Moss Green Surgery instead.
Official Links After You Know the Right Task
Use this guide to choose the route first. Then use official links for live action because hours, PATCHS access, forms, roles and service availability can change.
Moorcroft Medical Centre FAQs
What is Moorcroft Medical Centre’s phone number?
The main phone number for Moorcroft Medical Centre and Moss Green Surgery is 01782 281806.
Where is Moorcroft Medical Centre?
Moorcroft Medical Centre is at 10 Botteslow Street, Hanley, Stoke-on-Trent, ST1 3NJ.
What are Moorcroft Medical Centre opening hours?
The official page lists telephone opening Monday to Friday 8:00am-6:30pm. Main reception is listed Monday, Wednesday, Thursday and Friday 8:00am-6:30pm, and Tuesday 8:00am-7:45pm.
Does Moorcroft Medical Centre have another site?
Yes. Moss Green Surgery is at Bentilee Neighbourhood Centre, Dawlish Drive, Stoke-on-Trent, ST2 0EU, and uses the same phone number, 01782 281806.
Does Moorcroft use eConsult?
The official route is PATCHS online consultation, not a generic eConsult page. PATCHS is available from the practice website.
What can I use PATCHS for?
PATCHS can be used for clinician requests, health advice, fit notes, medication queries, test results and video consultation requests where appropriate.
Does PATCHS book an appointment automatically?
No. The practice says PATCHS does not automatically book appointments. The practice team reviews your request and sends a management plan, booking link, advice or signposting.
What should I do if I need urgent help today?
If you need urgent same-day help, phone the surgery on 01782 281806. Use NHS 111 when closed for urgent non-emergency help and 999 for emergencies.
How do I order repeat prescriptions?
Use your repeat request slip, post, surgery post box, online services, or a nominated pharmacy collection service. Moorcroft says routine prescription requests cannot be accepted by phone.
How long do repeat prescriptions take?
The repeat-prescription page says to allow three working days.
How do I request a sick note or fit note?
Use PATCHS and choose the Admin request option. Self certificates can be completed online through GOV.UK.
How do I ask for test results?
You can request test results through PATCHS using the Admin request section. You can also request results by phone or by visiting the practice in person.
Who are the doctors at Moorcroft Medical Centre?
The official team page lists salaried GPs including Dr Stephen Fawcett, Dr Laura Barraclough, Dr Wigdan Ahmed, Dr Tabana Kaleem, Dr Fatima Elgizawy, Dr Hani AlSuradi and Dr Aamir Majeed.
Is Moorcroft Medical Centre accepting new patients?
The NHS profile states the surgery is currently accepting new patients. The practice registration page says patients must live within the practice boundary.
What is Moorcroft Medical Centre’s CQC rating?
CQC lists Moorcroft Medical Centre as Overall: Good, with Well-led rated Outstanding in the latest inspection summary.