Rushall Medical Centre: GP booking, online appointment form, NHS App, prescriptions and patient help
Rushall Medical Centre is an NHS GP surgery at 107 Lichfield Road, Rushall, Walsall, WS4 1HB, with a Pelsall Village Centre branch on High Street. This 2026 patient guide explains GP booking, urgent and routine appointments, online form access, eConsult-style search intent, SystmConnect/NHS App, phone help, opening hours, repeat prescriptions, sick notes, test results, new patient registration, home visits, access facilities, CQC rating, complaints and what to do when the surgery is closed.
Use this number for: online form help, urgent same-day GP-suitable questions, reception help, appointment changes, repeat prescription questions, sick notes, test results, home visits, registration, access needs, interpreter needs and if you cannot complete the online form yourself.
Rushall Medical Centre
107 Lichfield Road
Rushall
Walsall
West Midlands
WS4 1HB
The official site also says if using sat-nav for Old Well Close, use postcode WS4 1LQ. Check your appointment location before travelling because the practice also has a Pelsall branch.
Open directionsGoogle and Bing search-intent map for Rushall Medical Centre
People search different phrases depending on the problem they need solved. Around this topic, important search intent includes “Rushall Medical Centre”, “Rushall Medical Centre appointments”, “GP booking”, “eConsult”, “online form”, “SystmConnect”, “PATCHS”, “Accurx”, “Rapid Health”, “repeat prescriptions”, “NHS App”, “test results”, “sick note”, “Pelsall branch”, “opening times”, “phone number”, “home visits”, “new patients”, “Rushall doctors” and “CQC rating”. This page explains each intent in practical steps, not as a keyword list.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Rushall Medical Centre appointments | How to request urgent or routine GP help and what happens after submitting the form. | Use appointments section |
| GP booking / book appointment | Whether the patient can book directly, phone, use online form, or use Walsall enhanced access. | Use decision hub |
| eConsult / PATCHS / Accurx / SystmConnect | The user usually means online GP contact. Rushall’s homepage may show several online-contact labels, but the appointment page points patients to the official online form. | Use online form section |
| Repeat prescriptions | How to order medication, how long pharmacy collection takes, and what to do if medicine is not listed. | Use prescriptions section |
| Test results | How to view results in NHS App, when to phone, and when hospital results need the hospital team. | Use results section |
| Sick note / fit note | Self-certification, new sick note request and extension rules. | Use sick note section |
| Pelsall branch | Address, branch opening times and whether to check appointment location. | Use locations section |
| CQC / reviews | Official rating and how to read patient feedback fairly. | Use reviews section |
Unique patient decision hub: choose the right Rushall route in 60 seconds
This reusable tool helps patients decide whether to use the online form, call reception, request enhanced access, ask a pharmacy, use NHS 111 or call 999.
I need urgent GP help today
Use the urgent appointment online form or call 01922 622212 during phone hours. The practice says urgent online requests are reviewed and responded to on the same working day.
I need a routine GP or nurse appointment
Use the routine appointment online form or call reception. Say if you prefer phone, face-to-face, video, text or email where suitable.
I cannot attend normal hours
Ask about Walsall Enhanced Access. Appointments are available for registered Walsall GP patients in the evening and on Saturdays and can be booked by calling 01922 501999.
I need repeat medicine
Use NHS App or online services, or follow the practice prescription route. Allow 3–5 working days before pharmacy collection.
I need test results
Use NHS App 24/7 where available, submit an online form, or call after 11am on Wednesdays. Hospital-ordered tests may need the hospital team.
I am housebound and too ill to attend
Call before 10:00am to request a home visit. This service is not available at weekends and is for housebound or too-ill-to-attend patients.
Rushall Medical Centre sites: Rushall and Pelsall branch
Rushall Medical Centre has a main site at 107 Lichfield Road and a Pelsall Village Centre Branch. Check your appointment confirmation before travelling, because not every appointment type may be at the same site.
| Site | Address | Opening pattern |
|---|---|---|
| Rushall Medical Centre | 107 Lichfield Road, Rushall, Walsall, WS4 1HB | Monday to Friday 7:30am to 6:30pm; Saturday and Sunday closed. |
| Pelsall Village Centre Branch | Pelsall Village Centre, High Street, Pelsall, Walsall, WS3 4LX | Monday to Thursday 7:30am to 6:30pm; Friday 7:30am to 1:00pm; Saturday and Sunday closed. |
| Same main phone | 01922 622212 | Use the same number for both sites unless the practice gives a different instruction. |
| Appointment location | Check text, phone call, letter or online confirmation | Do not travel to Pelsall or Rushall without checking the site named in your appointment. |
Opening hours, phone lines and best time to contact Rushall Medical Centre
The official contact page lists Rushall opening Monday to Friday from 7:30am to 6:30pm and closed on weekends. The appointment page says phone lines are available Monday to Friday from 8:00am to 6:30pm for appointment support. For requests between 6:00pm and 6:30pm, the contact page says to call the usual number.
| Need | Listed access | Patient tip |
|---|---|---|
| Rushall reception opening | Monday to Friday 7:30am to 6:30pm | Check official updates around bank holidays and closures. |
| Appointment phone line | Monday to Friday 8:00am to 6:30pm | Use online form where possible; phone if online access is difficult. |
| Pelsall branch | Mon–Thu 7:30am–6:30pm; Fri 7:30am–1:00pm | Check exact appointment site before travelling. |
| Weekends | Routine surgery sites closed | Use NHS 111, pharmacy or enhanced access if already booked. |
| Enhanced access | Evenings and Saturdays for registered Walsall GP patients | Call 01922 501999 to book; this is not a walk-in service. |
How to book a GP appointment at Rushall Medical Centre
Rushall Medical Centre’s appointment page says urgent appointments can be requested online using the online form, and those requests are reviewed and responded to on the same working day. Routine appointments can also be requested online and reviewed the same working day, or patients can phone reception.
Call 999 for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, serious allergic reaction or someone not responding.
Use urgent appointment route for same-day GP-suitable problems. Use routine route for non-urgent care, follow-up, planned review or advice.
Explain the main issue, when it started, what changed, what you have tried, medicines, allergies and what you are most worried about.
The official page says appointments may be by phone, face-to-face, video, text or email. Tell the practice if you prefer a type, but accept the safest option.
Tell the practice if you need an interpreter, a specific clinician, communication help or other access adjustments.
Use phone, online triage form, or text reminder cancellation where available so another patient can use the slot.
Hello, my name is [name]. My date of birth is [date of birth]. I am a patient at Rushall Medical Centre. I need help because [one clear sentence]. I cannot complete the online form / I need same-day advice / I need a routine appointment. Can you help me choose the right route?
Rushall online form, eConsult-style searches, SystmConnect, PATCHS and Accurx intent
Many people search “Rushall Medical Centre eConsult” even when the practice uses another online access system. Rushall’s homepage currently shows several online-contact labels such as RapidHealth, PATCHS, Accurx, Klinik and SystmConnect-style wording, while the appointment page directs patients to the official online form. The practical rule is simple: use the official link on the Rushall Medical Centre website, not a random search result.
| User search | What it means in practice | Safe action |
|---|---|---|
| eConsult | The user wants online GP help without waiting on the phone. | Start from the official Rushall appointments page and online form. |
| SystmConnect | The user may be looking for the practice’s online request tool. | Use official Rushall links only; do not enter medical details into unofficial pages. |
| PATCHS / Accurx / Klinik | The user may have seen online-contact wording on the website or search results. | Follow the live button on the official website because practice tools can change. |
| Online triage form | The user needs appointment, sick note, admin, cancellation or medical request support. | Choose the correct form type and describe the problem clearly. |
Before you submit the online form or call: practical checklist
A clear request helps reception and clinicians choose the right GP, nurse, pharmacist, enhanced access appointment, home visit or NHS 111 route.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can answer the phone at [time window] on [phone number]. I can attend [Rushall / Pelsall] if needed.
NHS App, online services, GP record and proxy access
The official online services page says online services allow patients to access GP medical records, view test results, order repeat prescriptions and book appointments. It also says online services can help set up proxy access for people you care for.
NHS App
Use NHS login for repeat prescriptions, GP record access, test results, appointments and NHS information where enabled.
GP record access
The official record-access page says most patients automatically see more GP record information from November 2022 onwards, including letters, test results and appointment notes.
Full record access
If you only see medicines and allergies, the practice says you may need to ask for online access to your full record and return a form with ID.
Proxy access
If you manage care for someone else, use the proxy application route. Consent is needed from the patient concerned where appropriate.
Helpful NHS App video for prescriptions and online access
This NHS App video is useful if you want to understand digital NHS access for repeat prescriptions, records and some GP services. Always follow Rushall Medical Centre’s own instructions for online forms, prescriptions and results.
Rushall Medical Centre doctors, named GP and practice team
The official named GP page says all patients, including children, are allocated a named accountable GP responsible for overall care. Patients can still see any doctor at the practice where appointments are available. Named GP allocation is based on the first letter of the patient’s surname.
| Surname letter | Named accountable GP | Patient note |
|---|---|---|
| A–B | Dr Shahzeb Afreedi | You can still request another clinician where suitable. |
| C–E | Dr Manish Verma | Named GP is about overall accountability, not guaranteed appointment availability. |
| F–H | Dr Guan Chan | Ask reception if you are unsure who your named GP is. |
| I–L | Dr Satvinder Sandilands | The practice says it will make reasonable efforts to accommodate change requests. |
| M | Dr Sam Owen | Urgent problems may be routed to the fastest safe clinician. |
| N–R | Dr Saffeia Imtyaz | Continuity can be requested for ongoing issues. |
| S | Dr Sophia Nasser | Availability can change because of rota, leave and service demand. |
| T–Z | Dr Julie Antony | Check the official team page for current staffing. |
Rushall Medical Centre repeat prescriptions
The official prescriptions page says you can usually collect your prescription from the pharmacy 3 to 5 working days after ordering. Online services and the NHS App are useful because they show repeat medicines and reduce the risk of ordering the wrong item.
Use NHS App
Order repeat medicines, choose your nominated pharmacy and check your available repeat items where enabled.
Use online services
Online services can help you order repeat prescriptions without waiting on the phone.
Use repeat request form
If online access is difficult, use the official repeat prescription request form or ask reception for the safest paper route.
Check pharmacy timing
The GP issue time is not the same as pharmacy stock and preparation time. Check with your pharmacy before travelling.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not showing online | It may not be on repeat, may be too soon, may need review, or may be an acute medicine. | Use the official prescription query route and include medicine name, dose and reason. |
| Pharmacy says nothing is ready | The request may still be processing, sent to another pharmacy, or awaiting review. | Check the order date, NHS App status and nominated pharmacy. |
| Medication review due | The practice may need a safety check before continuing repeat medicines. | Book the requested review promptly to avoid delays. |
| Going on holiday | Early supply may need explanation and is not automatic. | Request early and write the travel dates clearly. |
| Almost out today | This is urgent because normal processing takes working days. | Speak to a pharmacist or NHS 111 for emergency medicine advice. |
Pharmacy First, local chemist help and minor illness advice
Rushall’s Pharmacy First information says local pharmacies across the Black Country can provide advice, treatment and some prescription medicines without needing a GP appointment for suitable conditions. Pharmacists can also help with coughs, colds, eye infection and medicine questions.
| Need | Best route | Why it helps |
|---|---|---|
| Minor illness | Ask a community pharmacist first where suitable. | May be faster than waiting for a GP appointment. |
| Common pharmacy conditions | Ask about Pharmacy First eligibility. | Some conditions may be treated without a GP prescription. |
| Medicine side effect | Ask a pharmacist or submit a medical request if serious. | Pharmacists can explain common side effects and safe use. |
| Emergency medicine supply | Use NHS 111 or pharmacy advice. | Helpful if you run out when the practice is closed. |
Blood tests, test results and confidentiality
The official blood-test and result page says patients can request results by visiting the test results section on the NHS App, completing an online form, or calling the surgery after 11am on Wednesdays. If the hospital requested the test, you may need to call the hospital because the GP practice may not receive the result straight away.
The official page says test results can be viewed online through the NHS App 24/7 where available.
If you submit an online form, the surgery may respond by text message or telephone.
The official page gives this as a phone route for test results.
If a hospital consultant requested the test, contact the hospital directly because the GP may not have the result.
Results are given only to the person they relate to unless permission exists or the patient cannot understand them.
Sick notes, fit notes and medical certificates
The official sickness certificates page says you do not need a doctor’s sickness certificate for illness lasting seven days or less. Your employer may ask you to complete a self-certification form. If you have been off work for more than seven days, you can request a medical certificate from your GP.
Seven days or less
You usually self-certify. Ask your employer for the SC2/self-certification form.
More than seven days
Use the official request route. For a new illness, complete the form to book an appointment with a clinician.
Sick note extension
The official page says repeat fit notes cannot be requested until the current one expires or expires that day, although they can be backdated to run from the previous fit note.
Work adjustments
The form asks whether workplace adjustments could help you return to work. Think about lighter duties, breaks, reduced hours or temporary changes.
Home visits: when to request one and when not to wait
The official appointments page says home visits should be requested by calling reception before 10:00am, and that the service is not available at weekends. You may request a home visit only if you are housebound or too ill to visit the practice. You may be visited by a GP or practice paramedic.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound and unwell | Call before 10:00am to request visit | Have address, access details and phone number ready. |
| Too ill to attend | Ask for clinical triage | The practice decides whether a GP or practice paramedic visit is suitable. |
| Transport difficulty only | Usually arrange transport or attend surgery | Home visits are for clinical need, not convenience. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
Register with Rushall Medical Centre as a new patient
NHS.uk lists Rushall Medical Centre as accepting new patients. The official registration pages say the practice is accepting new patients from Rushall, Shelfield and Pelsall areas, and the newer registration page also says it aims to process registrations within 7 working days.
Use the official postcode tool before submitting forms.
The official page says online registration is recommended and registrations aim to be processed within 7 working days.
You can download forms or request a paper copy at reception.
The practice recommends requesting a month’s supply from your current GP before registering so you do not run out while records transfer.
The registration page recommends signing up for online access so you can view records, test results, appointments and repeat prescriptions.
Clinics, local services and support patients often need
The Rushall website links to clinics, local services, Pharmacy First, bereavement support, sexual health, drug and alcohol support, Friends and Family Test, GP records, vaccination, proxy access and more. Exact service availability can change by staffing, eligibility and local NHS pathways.
Accessibility, parking, interpreter help and visiting the surgery
The official contact page lists access facilities at the Rushall site including Braille translation service, foreign language translation service, disabled parking, accessible bathroom with changing facilities, induction loop, signing service, step-free access, wheelchair access, privacy room and lift access to the first floor. It also lists car parking, cycle parking and disabled parking.
Wheelchair and step-free access
Wheelchair access and step-free access are listed. Ask ahead if you need support on arrival.
Hearing and communication support
Induction loop, signing service and translation services are listed. Tell the practice before your appointment if you need help.
Parking
Car parking, cycle parking and disabled parking are listed. Allow extra time at busy clinic times.
Baby and changing facilities
The Rushall site lists an accessible bathroom with changing facilities. Bring essentials for babies or children if attending with them.
Hello, I have an appointment or request with Rushall Medical Centre. I need help with [wheelchair access / hearing loop / signing support / interpreter / carer support / privacy room]. Can this be added to my booking or request?
Private letters, forms and non-NHS fees
Some paperwork is not covered by the NHS. Rushall’s private fees page lists charges for private letters, certificates, insurance reports, medical reports and private examinations. Ask the practice before booking a GP appointment only for a form, because some admin requests can be handled differently.
| Private/non-NHS item | Official listed example fee | Patient tip |
|---|---|---|
| Letter of fact | £60 | Ask what evidence the practice needs before paying. |
| Private sick note | £30 | NHS fit notes and private certificates are different. |
| Vaccination certificate | £55 | Request early if needed for travel or work. |
| Holiday cancellation form | £60 | Do not leave forms until the day before travel. |
| Insurance report | £70–£130+ depending on type | Complex forms can take longer and may cost more. |
| HGV, PSV, taxi driver examination | £180 | Check appointment availability before assuming same-week completion. |
Reviews, Friends and Family Test, CQC rating and patient feedback
CQC lists Rushall Medical Centre as Overall Good. The official Friends and Family Test page listed 756 responses in January 2025, with 94% of patients responding “Good” or “Very good.” Use reviews carefully: look for recent patterns across CQC, NHS feedback and the practice’s own feedback, not just one old comment.
CQC inspected quality
CQC lists Rushall Medical Centre as Overall Good. Check the CQC page for the latest inspection record.
Friends and Family Test
The practice publishes patient feedback and response summaries. This can show recent service experience.
Read review patterns
Look for repeated themes about appointment access, phone lines, online forms, prescriptions, staff and clinician care.
Be fair with old reviews
Old comments may not reflect current online access, staff, extended access or prescription processes.
Complaints, feedback and how to write a useful concern
The official complaints page says the practice takes complaints about work, staff and service levels seriously. Patients can complete the online form, print a paper form, or request one from reception. Another complaints page explains that primary care commissioner complaints now go to the Black Country Integrated Care Board rather than NHS England.
Include dates, times, site, what happened, who was involved if known and why it matters.
Complete the online form, print the paper form, or request a form from reception.
Examples: explanation, correction, apology, access adjustment, medication review or process improvement.
The practice may need permission before discussing another patient’s medical information.
Rushall Medical Centre map, directions and photos
Main address: Rushall Medical Centre, 107 Lichfield Road, Rushall, Walsall, West Midlands, WS4 1HB. Use the map for planning only. Confirm your appointment, site, opening hours and access needs before leaving home.
Before travelling
Check whether you have a confirmed appointment, which site you need, whether you should bring samples, medicine, forms or hospital letters, and whether access support is needed.
If you are late
Call reception as soon as possible. Some nurse appointments, reviews and time-limited clinics may not be able to run late safely.
If you need photos
Use Google Maps street-level images where available, but rely on the official address rather than old third-party photos.
If someone else is driving
Send them the full site address, not just “Rushall Medical Centre,” because the practice also lists a Pelsall branch.
What to do when Rushall Medical Centre is closed
The official appointment and contact pages say if you need medical help when the surgery is closed, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over; call 111 if you need help for a child under 5. Call 999 for a medical or mental health emergency when someone is seriously ill or injured and life is at risk.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help fast and cannot wait for the practice to reopen. |
| Child under 5 | Call 111 | The official out-of-hours wording says call 111 for children under 5. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, tummy trouble, aches and pains, medicine side effects. |
| Routine evening/weekend GP access | Walsall Enhanced Access via 01922 501999 | Not a walk-in service; appointments can be booked up to 7 days in advance. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Rushall Medical Centre official website, contact page, Pelsall branch page, appointments page, extra GP appointments page, prescriptions page, online services page, access to medical records page, blood tests and test results page, sickness certificates page, home visits page, new patient registration pages, named GP page, private fees page, Friends and Family Test, Walsall East 2 PCN and CQC.
Official links: NHS.uk Rushall profile · Official practice website · Contact and opening hours · Pelsall branch · Appointments · Extra GP appointments · Repeat prescriptions · Online services · Test results · Sick notes · Home visits · New patient registration · Named GP · Private fees · CQC Rushall profile · NHS 111
Why this page is built this way: real users search phone, hours, GP booking, appointments, online form, eConsult, SystmConnect, PATCHS, Accurx, prescriptions, NHS App, doctors, test results, sick notes, registration, Pelsall branch, reviews and CQC. This guide answers those intents in one place while still linking to official sources for final confirmation.