Shaftesbury Medical Centre: eConsult-style PATCHS form, GP appointments, hours and NHS help
The Shaftesbury Medical Centre is an NHS GP practice at 39 Shaftesbury Parade, Shaftesbury Avenue, South Harrow, Harrow, Middlesex, HA2 0AH. This practical 2026 guide explains urgent GP appointments, routine PATCHS online form requests, eConsult-style online help, opening hours, Patient Access, repeat prescriptions, test results, sick notes, registration, named GP, home visits, access needs, CQC rating, Saturday extended access and what to do when the surgery is closed.
Use this number for: urgent appointment requests for today or tomorrow, routine appointment help, online form support, home visits, prescription questions after 10am, access needs, interpreter requests, reception questions and if you cannot use PATCHS or Patient Access.
The Shaftesbury Medical Centre
39 Shaftesbury Parade
Shaftesbury Avenue
South Harrow, Harrow
Middlesex
HA2 0AH
Use the full South Harrow address. There are other “Shaftesbury” GP-related search results in Dorset, so check the postcode before travelling.
Open directionsGoogle and Bing search-intent map for Shaftesbury Medical Centre
People search this practice using different phrases: “Shaftesbury Medical Centre”, “Shaftesbury Medical Centre eConsult”, “PATCHS”, “GP appointment”, “opening times”, “repeat prescriptions”, “Patient Access”, “NHS App”, “test results”, “sick note”, “register”, “South Harrow”, “Harrow Collaborative PCN”, “Saturday appointments”, “CQC rating” and “Shaftesbury Dorset”. Each phrase has a different intent, so this guide explains the real patient problem behind the keyword.
| Search phrase | What the user really needs | Best answer route |
|---|---|---|
| eConsult | Most users mean “online GP consultation form.” Current official route is PATCHS, not a separate eConsult brand page. | Use the eConsult / PATCHS section |
| GP appointment | Urgent same-day or next-day help, routine appointment, phone route, online form route. | Use appointment section |
| Opening times | Surgery hours, reception hours, Saturday extended clinic, closed-day route. | Use hours section |
| Repeat prescriptions | Patient Access, paper request, pharmacy nomination, 72 working-hour collection timing. | Use prescription section |
| Patient Access / NHS App | Repeat medication, test results, vaccination record, record access and online services setup. | Use NHS App section |
| Sick note | Self-certification for 7 days or less; fit-note request after more than 7 days. | Use fit-note section |
| Register | Catchment area, online registration form, new patient questionnaire, NHS number. | Use registration section |
| Shaftesbury Dorset | Search confusion with Abbey View/Blackmore Vale in Dorset. | Use disambiguation section |
Unique patient decision hub: choose the right Shaftesbury route in 60 seconds
This quick tool helps patients decide what to do before phoning, filling a form or travelling to South Harrow.
I need urgent help today or tomorrow
Phone reception on 0208 423 5500 Monday to Friday during opening hours. Say clearly if the problem is urgent, worsening, involves a child, older person, breathing, chest pain, serious pain, mental health danger or medication running out.
I need routine GP help
Use the PATCHS appointment request form Monday to Friday from 8am to 6:30pm, or phone reception. The official page says routine PATCHS requests receive a response within 2 working days during opening times.
I need repeat medicine
Use Patient Access where possible, or bring/post a paper request. Do not phone or email repeat prescription requests. Allow 72 working hours before collecting from the pharmacy.
I need test results
Check NHS account, NHS App or Patient Access after a doctor has reviewed results. If you need to discuss results, use the online form.
I need a sick note
For 7 days or less, self-certify with your employer. If you have been off more than 7 days, request a fit note with the online form, phone or reception.
I am housebound
Phone before 11am if possible. The practice says it will phone first to understand what you need before a home visit.
Shaftesbury Medical Centre opening hours, reception hours and Saturday access
The official contact page lists surgery opening Monday to Friday from 8am to 6:30pm. Reception opening is listed Monday to Friday from 8:30am to 6:30pm. Saturday is listed as 9am to midday for extended hours clinic, while Sunday is closed.
| Access type | Official listed time | Practical patient note |
|---|---|---|
| Surgery opening | Monday to Friday, 8am to 6:30pm | Use urgent phone route early if you need same-day help. |
| Reception opening | Monday to Friday, 8:30am to 6:30pm | Useful for registration forms, access needs, paper requests and appointment help. |
| PATCHS routine form | Monday to Friday, 8am to 6:30pm | Official page says the practice responds within 2 working days during opening times. |
| Saturday | 9am to midday extended hours clinic | Saturday is not normal open reception. It is for extended access clinic arrangements. |
| Saturday afternoon | Once every 6 to 8 weeks, 1pm to 5pm | Ask reception if you need this access and whether it is available. |
| Evening / PCN access | 6:30pm to 8pm and weekend hub access via Harrow Collaborative PCN | Contact the surgery for the first available extended-hours appointment. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help, or 999 for emergencies. |
How to request a GP appointment at Shaftesbury Medical Centre
The official appointment page separates urgent and routine requests. Urgent appointment requests for today or tomorrow are by phone. Routine appointment requests in the next 7 days can be made through PATCHS Monday to Friday from 8am to 6:30pm, or by phone. The practice asks what you need help with so it can choose the most suitable doctor, nurse or health professional.
Use 999 for life-threatening medical or mental health emergencies. Do not wait for a form or GP callback.
Call 0208 423 5500 Monday to Friday when the surgery is open.
Use the appointment request form Monday to Friday from 8am to 6:30pm, or phone reception if online is difficult.
Explain what is wrong, when it started, whether it is getting worse, what you tried and what you are most worried about.
You may be helped by a doctor, nurse, healthcare assistant, clinical pharmacist, physician associate, counsellor or physiotherapist.
Use your Patient Access account or the online cancellation form so another patient can use the appointment.
Hello, my name is [name]. My date of birth is [date of birth]. I am a patient at Shaftesbury Medical Centre. I need help because [one clear sentence]. I need [urgent help today / routine help / a home visit / prescription advice / test result help]. What is the safest next step?
eConsult-style online form: PATCHS is the current official route
Many users search “Shaftesbury Medical Centre eConsult”, but the official website points patients to PATCHS for online appointment requests, sick-note requests, test-result questions and admin requests. So if you are looking for “eConsult”, the practical answer is: use the official PATCHS link from Shaftesbury Medical Centre’s website.
Use PATCHS for routine appointment requests
Use it when the issue is not a 999 emergency and you need GP practice advice, an appointment, admin help or a review.
Use it for fit-note requests
If you have been off sick for more than 7 days, the official sick-note page links to a PATCHS request form.
Use it for result questions
If you want to talk about reviewed test results, the official test-results page directs patients to fill in an online form.
Do not use it for danger signs
Chest pain, stroke signs, severe breathing difficulty, collapse, serious allergic reaction or immediate mental health danger needs 999.
Before you phone or fill in PATCHS: practical checklist
A clear request helps the practice choose the right clinician and can reduce back-and-forth messages. This is useful for older patients, carers, parents, people with several medicines and anyone who feels rushed on the phone.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can be contacted on [phone number] and I prefer [phone / text / face-to-face] if possible.
Repeat prescriptions, Patient Access and pharmacy collection
The official prescriptions page says the easiest way to order repeat prescriptions is through Patient Access. This shows repeat medicines and doses so patients can choose what they need. You can also bring the paper form to the surgery when open or post your request. The practice does not take repeat prescription requests by phone or email.
Order with Patient Access
Use Patient Access to see repeat medicines and request the items you need.
Use paper request
Bring the paper form to the surgery when open or post the request to the practice.
No phone or email repeat requests
The practice says repeat prescription requests are not taken by phone or email.
Allow 72 working hours
The official page says prescriptions can usually be collected from the pharmacy 72 working hours after ordering.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not visible online | It may not be on repeat, may need review, may be too early, or may be an acute medicine. | Use the online form or ask the pharmacist/surgery after 10am for advice. |
| Pharmacy says nothing is ready | The request may still be processing, sent to another pharmacy or held for review. | Check nomination and allow 72 working hours before chasing where possible. |
| Need to change pharmacy | Your nominated pharmacy controls where electronic prescriptions are sent. | Change it in the app/website, at the practice or at a pharmacy that accepts repeat prescriptions. |
| Old medicines | Unused medicines should not go in household bin or toilet. | Take them to the pharmacy you got them from or bring them to the surgery. |
| Minor illness medicine | A pharmacist may be quicker than GP for coughs, colds, sore throats, tummy trouble and aches. | Ask a pharmacist first; many pharmacies open late/weekends and have private consultation rooms. |
NHS App, NHS account, Patient Access and medical records
The official online-services page says patients can use NHS account or Patient Access for tasks such as ordering repeat prescriptions, viewing test results, seeing parts of the health record, checking or cancelling appointments and viewing vaccination records. Patient Access setup may require visiting the surgery with photo ID so the practice can confirm identity.
| Online task | Use this route | Helpful note |
|---|---|---|
| Order repeats | Patient Access / NHS account where enabled | Use official links only. |
| See results | NHS account, NHS App or Patient Access | Results appear after doctor review. |
| View health record | Online services where enabled | Access level may vary and ID checks may be required. |
| Check or cancel appointments | Patient Access or official online forms | Cancel early so another patient can use the slot. |
| Vaccination record | NHS account / NHS App where enabled | Useful for travel, work or personal records. |
Helpful NHS App video for prescriptions, records and online access
This NHS App video is useful if you want to understand digital NHS access for prescriptions, records and GP services. Always follow Shaftesbury Medical Centre’s own instructions for PATCHS, Patient Access, prescription requests and results.
Test results: NHS account, Patient Access and when the surgery contacts you
The official test-results page says the practice will contact you if your results show that you need more tests or treatment. Once a doctor has reviewed your test results, you can view them in your NHS account through the NHS website or NHS App, or in your Patient Access account.
GP-ordered results and hospital-ordered results may follow different routes.
The official page says results are viewable after a doctor has reviewed them.
Check your account where enabled before phoning.
If you want to talk about results, the practice directs patients to fill in an online form.
If symptoms become urgent, use GP, NHS 111 or 999 depending on severity.
Sick notes, fit notes and self-certification
The official sick-note page says if you have been off sick for more than 7 days, you can request a sick note by filling out a sick note request form, or by phoning or visiting the surgery when open. If you have been off sick for 7 days or less, your employer should not ask for medical evidence; this is self-certification.
7 days or less
Use self-certification. Your employer should not need GP evidence for this period.
More than 7 days
Use the official request form, phone or visit the surgery when open.
Hospital treatment
If a hospital treated you, ask the hospital team whether they should issue a note or discharge letter.
Return to work
A GP appointment is not always needed just to return to work. Ask your employer what evidence they actually require.
Register with Shaftesbury Medical Centre as a new patient
NHS.uk lists The Shaftesbury Medical Centre as accepting new patients. The official registration page says to check the catchment area before completing forms. Registration can be done with the online registration form and new patient health questionnaire, by downloading a form to bring in, or by collecting a paper form from reception.
Use the official catchment guidance or contact the practice before spending time on forms.
The official page links to online registration and a new patient health questionnaire.
Download a form or collect one from reception when open.
The official page says it is helpful to have your NHS number.
The practice says every patient has a named accountable doctor, but patients can still talk to or see any doctor or nurse.
Clinics and services patients often need
The official services page lists social prescribing, physiotherapy self-referral, veteran health check, appointments, flu and COVID-19 vaccination information, prescriptions, carers, managing health online, non-NHS services, referrals and clinics. The practice is also described as a training practice, research practice, accredited Veteran Friendly GP Practice and Safe Surgery.
Home visits: when to request one and when not to wait
The official appointments page says if you are housebound and need an appointment, the practice will do a home visit. It will phone first to understand what you need. To request a home visit, it is helpful to phone before 11am on 0208 423 5500.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound and needs GP care | Phone before 11am where possible | The practice will usually phone first to understand the need. |
| Cannot travel due to serious illness/disability | Ask for clinical triage | Explain exactly why the patient cannot safely attend. |
| Transport difficulty only | Usually arrange travel to the surgery | Transport problems alone may not justify a GP home visit. |
| Emergency symptoms | Call 999 | Do not wait for a home visit. |
Accessibility, parking, buses and communication support
The official contact page lists Braille translation service, disabled WC, disabled parking, induction loop, step-free access and wheelchair access. It also lists car parking, disabled parking and cycle parking. The page says buses 14, 114, 142, 140 and 414 can be used to reach the practice.
Parking and cycle parking
Car parking, disabled parking and cycle parking are listed. Allow extra time at busy clinic periods.
Step-free and wheelchair access
Step-free access and wheelchair access are listed. Ask reception in advance if you need extra help.
Hearing and visual support
Induction loop and Braille translation service are listed. Tell the practice before your appointment if you need support.
Bus routes
The official page lists buses 14, 114, 142, 140 and 414. Check live travel before leaving.
Hello, I have an appointment or request with Shaftesbury Medical Centre. I need help with [interpreter / wheelchair access / hearing loop / step-free access / Braille / carer support]. Can this be added to my appointment request?
CQC rating, patient survey and quality note
CQC lists The Shaftesbury Medical Centre as Overall: Good. The latest CQC summary says the assessment was updated 7 April 2025 and published 19 August 2025. It noted positive areas, including safety, cleanliness, compassionate treatment and patient involvement, while also identifying governance-related breaches that the provider was asked to address.
Current CQC rating
The practice is rated Overall Good by CQC.
Latest assessment context
CQC’s latest assessment was published 19 August 2025 and followed an aged rating review.
Patient Participation Group
CQC noted an active PPG and the official site also lists a patient group.
Read reviews fairly
Look at recent dates, repeated themes and official CQC context rather than relying on one old comment.
Complaints, feedback and updating contact details
The official contact page says if you have a complaint, you can call the Practice Manager or write to the practice. It also links to Friends and Family Test, patient feedback and changing contact details. For any formal complaint, write a clear timeline and include dates, what happened, who was involved if known and what outcome you want.
Include date, time, site, what happened, who was involved if known, and how it affected you.
The practice says to call the Practice Manager or write if you prefer.
Wrong phone, address or email can cause missed messages, results and appointment replies.
The practice may need permission before discussing another patient’s care.
Shaftesbury Medical Centre Harrow vs Shaftesbury Dorset searches
Search results can mix up different places. This page is about The Shaftesbury Medical Centre in South Harrow, HA2 0AH. If you are searching for Abbey View Medical Centre, Blackmore Vale Partnership, Church View Surgery, Shaftesbury Dorset, SP7 8DH or Dr Taylor and Partners, that is a different GP/search intent.
| You searched | Likely meaning | Check this before acting |
|---|---|---|
| Shaftesbury Medical Centre | May mean South Harrow GP practice. | Address should be 39 Shaftesbury Parade, HA2 0AH. |
| Shaftesbury Medical Centre eConsult | For South Harrow, official online route is PATCHS. | Use the official Shaftesbury Medical Centre website. |
| Abbey View / Blackmore Vale | Dorset GP practice search intent. | Different address, different phone and different website. |
| Church View Surgery | May be Dorset/Shaftesbury & Church View Surgery. | Do not use Harrow contact details for Dorset care. |
Shaftesbury Medical Centre map, directions and travel notes
Address: The Shaftesbury Medical Centre, 39 Shaftesbury Parade, Shaftesbury Avenue, South Harrow, Harrow, Middlesex, HA2 0AH. Use the map for planning only. Confirm your appointment time, access needs and whether you need ID, medicine list, samples or forms before leaving home.
Before travelling
Check your appointment time, clinician type, opening hours, access needs and whether you should bring medication, samples, letters, ID or forms.
If you are late
Call reception as soon as possible. Some nurse, HCA or time-limited clinics may not be able to run late safely.
By bus
The official contact page lists buses 14, 114, 142, 140 and 414. Check live bus information before leaving.
If someone else is driving
Send the exact postcode HA2 0AH and full address so they do not go to Shaftesbury in Dorset by mistake.
What to do when Shaftesbury Medical Centre is closed
The official website says if you need medical help when the practice is closed, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over; call 111 if you need help for a child under 5. Call 999 in a medical or mental health emergency when someone is seriously ill, injured or their life is at risk.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the surgery to reopen. |
| Child under 5 needing urgent advice | Call 111 | The official guidance says call 111 for children under 5. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, tummy trouble, aches and pains. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, the official Shaftesbury Medical Centre website, contact and opening-times page, appointment page, PATCHS / managing health online page, prescriptions page, test results page, sick-note page, registration page, services page, about page, access information, CQC latest assessment and NHS 111 guidance.
Official links: NHS.uk profile · Official practice website · Contact and opening times · Appointments · PATCHS / online services · Prescriptions · Test results · Sick notes · Registration · Services · CQC latest summary · NHS 111 online
Why this page is built this way: real users search eConsult, PATCHS, GP appointment, opening times, prescriptions, Patient Access, NHS App, test results, sick notes, registration, home visit, CQC rating, South Harrow and Shaftesbury Dorset. This guide covers those intents naturally and sends users to official sources for final live confirmation.