Use the Right Spa GP Route
Find the correct route for Spa Medical Centre in Melksham: eConsult, phone, opening hours, doctors, reviews, prescriptions, new-patient registration, Gompels Pharmacy, surgical services, CQC rating, feedback and urgent help.
First, Make Sure You Mean the Melksham Spa Medical Centre
Search results mix several “Spa” practices. This article is for Spa Medical Centre, Snowberry Lane, Melksham, Wiltshire, SN12 6UN.
| Search result | Location | Use this page? | How to avoid mistake |
|---|---|---|---|
| Spa Medical Centre | Snowberry Lane, Melksham, SN12 6UN | Yes | Match Snowberry Lane and 01225 numbers. |
| Spa Medical Centre Leamington Spa | Radford Road, CV31 1NE | No | Different town and postcode. |
| Spa Medical Practice Droitwich | Droitwich Medical Centre, WR9 8RD | No | Different practice and phone number. |
| Bermondsey Spa Medical Centre | Old Jamaica Road, London | No | Different London surgery. |
| Private “spa” or wellness clinic | Non-GP search result | No | This page is for an NHS GP practice, not massage or wellness spa services. |
Choose the Right Spa Medical Centre Route
| Need | Use this first | Exact useful detail | Avoid this |
|---|---|---|---|
| Book GP help | eConsult or appointments phone | Appointments phone: 01225 709311. eConsult opens Mon-Fri 08:00-18:30. | Do not use eConsult for emergencies. |
| Enquiries or results | Enquiries/results line | Contact page lists 01225 703236. | Do not call appointments line if your issue is specifically results/admin. |
| Cancel appointment | Cancellation line or text cancellation | Phone: 01225 898006. Text cancellations: 07955 392 877. | Do not simply miss the appointment. |
| Repeat prescription | NHS App, SystmOnline, request slip or Gompels | Allow two complete working days and extra time for weekends/bank holidays. | Do not phone reception for repeat medication. |
| Medication query | Gompels Pharmacy | Gompels handles repeat medication queries for the practice and can be contacted on 01225 703183. | Do not assume GP reception can solve every medication issue. |
| Register as new patient | Official registration route | Registration requires forms, boundary check and ID. Adults must attend in person for ID check. | Do not assume NHS “accepting new patients” means instant registration. |
| Urgent when closed | NHS 111 | Use 111 online or phone 111 when urgent but not life-threatening. | Do not wait if you need help fast. |
Phone Numbers, Opening Hours and Lunch Closure
Appointments
01225 709311
Use this for appointment booking and GP access queries.
Enquiries/results
01225 703236
Use this for general enquiries and results route.
Cancellations
01225 898006 or text 07955 392 877
Cancel early so the slot can be used by another patient.
| Service | Listed time | Patient note |
|---|---|---|
| Main Spa Medical Centre | Mon-Fri, 8:00am-6:30pm | Closed weekends and bank holidays. |
| Phone/front desk lunch closure | 13:00-14:00 | Phone lines and front reception desk close; sample drop-off unavailable then. |
| Surgical Services | Mon-Fri, 8:30am-5:30pm | Surgical Services phone: 01225 898014. |
| Gompels Spa Pharmacy | Mon-Fri, 8:30am-6:30pm | Phone: 01225 703183. |
| Enhanced Access | Selected evenings/weekends | Routine, non-urgent, pre-booked appointments only. |
Appointments and eConsult: What Actually Helps
Use eConsult during open hours
The eConsult page says it is available Monday to Friday, 08:00-18:30. When closed, use NHS 111 if the issue cannot wait.
Call if you cannot wait
If you need help and the practice is open, call the practice. If it is closed and urgent, use 111. If it is an emergency, use 999.
Use the correct appointment type
The appointments page separates eConsult, cancellations, minor illnesses, GP extended hours, home visits, telephone appointments, chaperones and travel vaccinations.
Prepare one clear request
State the main issue, when it started, what has changed, medication/allergy details and the help you need.
Repeat Prescriptions and Gompels Spa Pharmacy
| Prescription task | Route | Official detail | Best patient action |
|---|---|---|---|
| Routine repeat | NHS App / SystmOnline / online services | Online services are available 24/7 where set up. | Use medicine name, strength, dose and nominated pharmacy. |
| Paper request | Request slip | Put request slip in the box next to Gompels Pharmacy or through the left-side letterbox when closed. | Allow two full working days. |
| Telephone request | Gompels Pharmacy | Call Gompels direct on 01225 703183. | Reception is not authorised to take medication requests by phone. |
| Medication query | Clinical pharmacy / Gompels route | Gompels handles medication queries and repeat requests for the practice. | Ask whether it is a GP review, pharmacy stock or prescription processing issue. |
| Electronic prescription | EPS nomination | The practice can send most prescriptions directly to a chosen chemist. | Ask reception to sign up or update nomination before the next issue. |
Doctors, Nurses and Clinical Pharmacy Team
Searchers often type “Spa Medical Centre doctors,” but the useful answer is not just a list of names. It is knowing who may help with your problem.
GP doctors
Official doctor pages list GPs including Dr Fiona Armstrong, Dr Adrian Curtis, Dr Roland Teare, Dr Amy Gately, Dr Ben White, Dr James Smith, Dr Jenny Millard, Dr Eleanor Haslegrave, Dr Phil Whitaker, Dr Verity Hunt and Dr Lauren Sleep.
Nursing team
The nursing page says nurses help with acute and chronic problems, heart disease, asthma, diabetes, COPD, contraception, travel advice, vaccinations and childhood immunisations.
Clinical pharmacy team
The pharmacy team provides appointments, long-term-condition medication reviews, clinical-letter processing, medication reconciliation and medication queries.
Doctor Reviews, CQC Rating and Feedback Routes
| What searchers want | Best verified source | How to use it wisely |
|---|---|---|
| CQC rating | CQC lists Spa Medical Centre / Dr Judith F Armstrong and Partners as Good, with Responsive rated Outstanding. | Use this for regulated quality context, not individual appointment guarantees. |
| Doctor reviews | Official feedback page and NHS/CQC routes | Do not rely on one anonymous review. Compare official rating, feedback and your actual care need. |
| Service suggestions | Practice suggestions form | Use only for comments/suggestions, not medical matters or official complaints. |
| Official complaint | Complaints team | Business Manager Gayner Cole and Operations Manager Alison Robson are listed as complaint contacts. |
| Complaint email | bswicb.spacomplaints@nhs.net | Use for written complaints; practice aims to acknowledge within 3 working days. |
Registering as a New Patient
Check practice boundary first
The practice says it can only accept patients who live within its geographical area so home visits remain possible and patient numbers stay balanced.
Use online or paper registration route
The page links to NHS online registration and also says patients can collect a registration pack from reception.
Bring one pack per person
Each registering person needs their own forms, including GMS1 and the correct patient registration form.
Bring two forms of ID
Accepted examples include passport, photo driving licence or birth certificate plus a utility bill, bank statement or benefits/HMRC letter.
Adults must attend in person
The practice says patients aged 18 or over must attend so ID can be checked.
Urgent care while registering
Registration can take up to 48 hours after forms are checked. Tell reception if you need urgent medical care.
Parking, Access and Facilities at Snowberry Lane
Patient parking
There is patient parking at the front of the building while attending the surgery. Parking is at the patient’s own risk.
Disabled access
Disabled parking is at the front. Disabled toilets are on ground and first floors; second floor is accessible by lift.
Hearing and assistance
The facilities page mentions a wheelchair for frail/elderly patients, an induction loop and a bell near the main entrance for assistance.
Including disabled facilities.
Available inside the medical centre.
Provided for patients/visitors.
Interview room for sensitive or confidential issues.
Surgical Services at Spa Medical Centre
| Service / facility | Official detail | Patient note |
|---|---|---|
| Minor skin operations | Listed under Surgical Services. | Usually requires referral/assessment route. |
| Carpal tunnel surgery | Dr Adrian Curtis has a specific interest in carpal tunnel assessment and surgery. | Local anaesthetic; page says procedure takes around 30 minutes to 1 hour total. |
| Dermatology skin surgery | Includes basal cell carcinoma-related skin surgery. | Use official surgical contact for eligibility and referral questions. |
| Facilities | 1 main theatre and 2 minor theatre suites. | Free on-site parking and full infection control are listed. |
| Contact | 01225 898014, Mon-Fri 8:30am-5:00pm. | Cotswold Surgical Partners also listed with 0808 2803560 and csp.getintouch@nhs.net. |
When Spa Medical Centre Is Closed: NHS 111, Pharmacist or 999?
NHS 111
Use 111 online or call 111 for urgent medical help that is not life-threatening and cannot wait until the surgery reopens.
Pharmacist
For some minor illnesses or medication queries, a local pharmacist may help before a GP appointment is needed.
999 / A&E
Chest pain and/or shortness of breath are specifically named by the practice as emergency examples.
Map: Spa Medical Centre Melksham
Spa Medical Centre Route Planner
Choose your situation to get a short action list.
Copy-Paste Call Scripts
Appointment request
Hello, I’m registered at Spa Medical Centre. I need help with ______. Symptoms started ______. I am not having 999 symptoms. Should I use eConsult, a phone appointment, or another route?Prescription query
Hello, I requested ______ on ______. My pharmacy is ______. Has the prescription been processed, and should I speak to Gompels or the practice?Results enquiry
Hello, I’m calling about results for ______ taken on ______. Can you confirm whether results are back and whether I need a GP/nurse follow-up?Complaint or feedback
Hello, I want to raise feedback/complaint about ______ on ______. I would like it reviewed by the complaints management team and would like to know the next step.Official Links After the Explanation
Spa Medical Centre FAQ
Where is Spa Medical Centre?
Spa Medical Centre is at Snowberry Lane, Melksham, Wiltshire, SN12 6UN.
What is the Spa Medical Centre appointments phone number?
The contact page lists 01225 709311 for appointments.
What number should I use for enquiries or results?
The contact page lists 01225 703236 for enquiries and results.
How do I cancel an appointment?
Use the cancellation line 01225 898006 or text cancellations to 07955 392 877.
Does Spa Medical Centre use eConsult?
Yes. The official eConsult page says eConsult opening hours are Monday to Friday, 08:00-18:30. Use 111 when closed if the issue cannot wait, and 999 for emergencies.
What are Spa Medical Centre opening hours?
The main surgery is listed as open Monday to Friday from 8:00am to 6:30pm, with weekends and bank holidays closed. Phone lines and front reception close between 13:00 and 14:00.
How do I order repeat prescriptions?
Use the NHS App, SystmOnline, online services, request slip, or contact Gompels Pharmacy for telephone medication requests. Allow two complete working days.
Who are the doctors at Spa Medical Centre?
Official doctor pages list GPs including Dr Fiona Armstrong, Dr Adrian Curtis, Dr Roland Teare, Dr Amy Gately, Dr Ben White, Dr James Smith, Dr Jenny Millard, Dr Eleanor Haslegrave, Dr Phil Whitaker, Dr Verity Hunt and Dr Lauren Sleep.
Is Spa Medical Centre accepting new patients?
The NHS profile currently says the surgery is accepting new patients, but patients should still check the practice boundary and official registration route before applying.
What is the CQC rating for Spa Medical Centre?
CQC lists Spa Medical Centre / Dr Judith F Armstrong and Partners as overall Good, with Responsive rated Outstanding.
How do I complain or leave feedback?
The feedback form is for comments and suggestions, not medical matters or official complaints. The complaints page lists bswicb.spacomplaints@nhs.net and says complaints should be acknowledged within 3 working days.
Does Spa Medical Centre have parking and disabled access?
Yes. The facilities page says there is patient parking, disabled parking at the front, disabled toilets, lift access to the second floor, wheelchair support and an induction loop.