The Warrens GP Route Desk
Use this guide before contacting The Warrens Medical Centre for GP partners, reviews, opening hours, Blinx appointments, prescriptions, test results, fit notes, registration, home visits, clinics or out-of-hours help.
Most useful rule: The Warrens uses Blinx for appointment requests and triage. Give enough clinical detail so the GP can decide the safest appointment timeframe.
What Do You Need from The Warrens Medical Centre Today?
Start with the task. The Warrens uses different routes for Blinx appointments, prescription requests, test results, registration, fit notes, complaints and out-of-hours help.
I need a GP appointment
- Use Blinx for online appointment requests.
- Register for a Blinx account before submitting.
- Requests are triaged by GP clinical judgement.
I need urgent help
- Urgent appointment may be same day or within 2–3 days.
- Add clear symptoms and clinical information.
- When closed, use NHS 111; emergency = 999.
I need repeat medicine
- Use NHS App or Patient Access where possible.
- Email or surgery prescription box can be used.
- Telephone prescription requests are not taken.
I need test results
- Call after 1:00pm for results.
- Reception can give straightforward results only.
- GP may ask for a call or appointment if clinical detail is needed.
I want GP partners
- Official team page lists partners and interests.
- Partners include child health, women’s health, dermatology and palliative care interests.
- Use live team page for updates.
I want reviews
- FFT 2025: over 2,000 surveys.
- 75% likely or extremely likely to recommend.
- CQC overall rating: Good.
The Warrens Medical Centre Opening Hours, Phone and Email
The key detail is that the surgery is open until 6:30pm on weekdays, but the phone lines close at 6:00pm.
| Need | Official detail | Patient action |
|---|---|---|
| Address | The Warrens Medical Centre, Arrowe Park Road, Wirral, Merseyside, CH49 5PL. | Use full address because “The Warren Practice” and other Warren-named surgeries are different. |
| Main phone | 0151 909 2474. | Call before 6:00pm where possible because phone lines close at 6:00pm. |
| cmicb-wi.wwgp@nhs.net. | Use for suitable admin contact only. Do not email emergency symptoms. | |
| Weekday opening | Monday–Friday 8:00am–6:30pm; phone lines close 6:00pm. | Use Blinx/phone/reception during live access hours. |
| Weekend | Saturday and Sunday closed. | Use NHS 111 for urgent non-emergency help when closed; 999 for emergencies. |
| Accessibility | The contact page says The Warrens has full disability access. | Contact the practice before travelling if you need specific access support. |
Blinx Appointments and GP Triage
The Warrens says it triages all appointments and books patients with the most clinically appropriate healthcare professional.
Create or use your Blinx account
Blinx is available for requests Monday–Friday. The practice says you need to register for an account before submitting a request.
Explain the problem clearly
Add symptoms, start date, what changed today, medicines, allergies, risk factors and your best callback times.
GP triage decides the timeframe
The practice categories include same day, urgent within 72 hours, urgent within 1 week and routine within 4 weeks.
Watch for follow-up contact
The practice may contact you by text, phone or email if more information is needed.
Do not use it from abroad
The appointment page says the practice is unable to action requests if you are out of the country.
Urgent Appointments, Capacity and Home Visits
The appointment page says an urgent appointment may be same day or within 2–3 days depending on the GP reviewing your Blinx request.
Same-day / urgent
Put as much clinical information as possible into Blinx so the GP can choose the correct timeframe.
If you disagree
The practice says to submit a Blinx with extra information if you disagree with the timeframe you are given.
If capacity is reached
The practice says it may reach urgent on-the-day capacity and then advise what to do, such as A&E or a Walk-in Centre.
Home visit request
- Use home visits only if you need a doctor and are housebound.
- Telephone before 10:00am if possible.
- Be ready to give details so the doctor can prioritise visits.
When closed
- Out of hours: NHS 111.
- Weekend: NHS 111 for urgent non-emergency help.
- Emergency: 999.
GP Partners at The Warrens Medical Centre
The official team page lists GP partners, qualifications and some special interests. Use this to understand the team, but do not assume direct booking with a specific GP is always possible.
| GP partner | Officially listed detail | Search intent answer |
|---|---|---|
| Dr Nicholas M Charles | Qualified Liverpool 1993; special interests include child health and palliative care. | Useful for child-health/palliative-care continuity searches. |
| Dr Santiago Puig | Qualified Barcelona 1987; GP trainer; special interests include child health and musculoskeletal medicine including joint injections. | Useful for MSK/joint-injection and child-health context. |
| Dr Frank Braeunling | German Medical State Exam; MRCP, MRCGP, Diploma in Practical Dermatology; special interest in skin problems. | Useful for dermatology/skin-problem searches. |
| Dr Jennifer Michlig | Qualified Newcastle upon Tyne 2009; special interest in women’s health. | Women’s health interest. |
| Dr Rachael Syvret | Qualified Leeds 2010; special interest in women’s health. | Women’s health interest. |
| Dr Laura Wilson | Qualified Liverpool 2004; special interests in women’s health and education. | Women’s health and education interest. |
| Dr Jennie Walkling | Qualified Leeds 2008; special interests in palliative care and women’s health. | Palliative care and women’s health interest. |
| Dr David Kennaugh | Qualified Liverpool 2011; special interests in eye problems and care of older people. | Older-person care and eye-problem interest. |
| Dr Elinor Thompson | Qualified Liverpool 2015. | GP partner listed on official team page. |
| Dr Matthew Charnock | Qualified Liverpool 2015. | GP partner listed on official team page. |
| Dr Martin Gribbin | Qualified Hull York Medical School 2016; MRCGP, DTM&H. | GP partner listed on official team page. |
The Warrens Medical Centre Reviews: FFT and CQC Context
Use official review sources carefully. Patient comments and star ratings can be useful, but CQC and Friends and Family Test show different things.
Likely to recommend
The official 2025 Friends and Family Test page says 75% of over 2,000 surveyed patients were likely or extremely likely to recommend the practice.
Unlikely / extremely unlikely
The same page says 8% were unlikely or extremely unlikely to recommend.
CQC rating
CQC lists West Wirral Group Practice at The Warrens Medical Centre as Overall: Good.
| Review source | What it tells you | How to use it |
|---|---|---|
| Friends and Family Test 2025 | Over 2,000 survey responses: 50% extremely likely, 25% likely, 13% neither, 5% unlikely, 3% extremely unlikely and 5% don’t know. | Good for broad recent patient sentiment, not a guarantee of your own appointment experience. |
| CQC | Overall Good and all five key questions rated Good. | Good for regulatory quality context, not live access or today’s waiting time. |
| NHS profile | Shows official listing and accepting-new-patients status. | Use for current registration check and official identity. |
| Third-party reviews | Can highlight individual experiences. | Read patterns, not one-off comments. Verify actions through official pages. |
Repeat Prescriptions: NHS App, Patient Access, Email and Surgery Box
The prescription page is very clear: repeat requests should ideally use the NHS App, and the practice does not take prescription requests over the telephone.
| Prescription task | Correct route | Prepare this | Avoid this |
|---|---|---|---|
| Routine repeat | NHS App is preferred. | Medicine name, strength, dose and nominated pharmacy. | Phone repeat prescription request. |
| Patient Access | Use Patient Access app/login where enabled. | Login details and repeat medication list. | Using an old or wrong account. |
| Email / box request | Requests can be emailed or posted into the surgery box. | Full name, DOB, medicine details, pharmacy, contact number. | Incomplete medicine names or no pharmacy. |
| Medication query | Email cmicb-wi.wwgp-prescribing@nhs.net. | Exact medicine, issue, urgency and contact details. | Using emergency routes for routine prescription admin. |
| Urgent medicine when closed | Use NHS 111 urgent medicine route if it cannot wait. | Medicine box, dose, pharmacy and NHS number if known. | Waiting until the last dose before a weekend. |
Test Results and Urine Samples
The official test-results page gives two high-value instructions: call after 1:00pm for results, and do not submit urine samples without the required form.
Call after 1pm
Use the listed result window; calling too early may not help.
Simple results
Reception can give straightforward results by phone.
Clinical detail
If results need clinical explanation, the GP may ask you to come in or arrange a telephone call.
Urine sample
The practice says urine samples will not be accepted without the form attached.
Sick Notes and Fit Notes
The fit-note page gives a simple split: up to 7 days off work usually does not need a GP certificate; longer than 7 days uses Blinx.
| Situation | Correct route | Important detail |
|---|---|---|
| Off work up to 7 days | Use SC2 self-certification. | No GP Med3 certificate needed for this period. |
| Off work longer than 7 days | Complete a Blinx request. | Include all relevant details and dates. |
| Hospital admission during absence | Ask the hospital ward. | The practice says the ward will provide the sickness certificate. |
| Extension needed | Use Blinx with dates and reason. | Do not use emergency routes for routine certificate renewal. |
Register with The Warrens Medical Centre and Named GP
The NHS profile says West Wirral Group Practice is currently accepting new patients. The practice registration page says you can register online, but it also explains the out-of-area policy.
Online registration
The practice says you can register with West Wirral Group Practice through the NHS online registration route.
Boundary check
If you live outside the ICB-given boundary, the practice may recommend registering with a GP in your own area.
Named accountable GP
The named GP coordinates medical services where required, but does not take 24-hour responsibility or change working hours.
Clinics and Services at West Wirral Group Practice
The clinics page lists practice services and community services available at or through the practice. Use this to decide whether you need a GP, nurse clinic, self-referral or community service.
Long-term conditions
Asthma clinic, diabetic clinic, blood pressure checks and chronic disease review by birth month.
Family / prevention
Baby clinic, cervical smears, travel clinic, flu, RSV, pneumococcal and shingles vaccine information.
Procedures
Minor surgery, coil fitting/removal, phlebotomy and health checks are listed as practice services.
Community services
Physiotherapy, podiatry, leg ulcer clinic, continence clinic, audiology, ECGs and ultrasound are listed with GP referral where appropriate.
MSK self-referral
The clinics page highlights MSK self-referral. This may be faster than a GP appointment for suitable muscle/joint problems.
ADHD / neurodevelopment
The site includes ADHD Right to Choose and neurodevelopment pathway updates for relevant patients.
CQC Rating and Quality Context
CQC is useful for inspection history and regulated-service context. It does not tell you whether a specific appointment is available today.
Overall rating
CQC lists West Wirral Group Practice – AR Johnston at The Warrens Medical Centre as Overall: Good.
Five key questions
CQC lists Safe, Effective, Caring, Responsive and Well-led as Good.
Latest review
CQC reviewed available information on 6 July 2023 and did not find evidence requiring reassessment at that stage.
Avoid Wrong Warrens / Warren Search Results
The keyword can be confusing. “The Warrens Medical Centre” in Wirral is not the same as The Warren Practice in Hayes or other Warren-named surgeries.
| Search result | Risk | Correct check |
|---|---|---|
| The Warrens Medical Centre | This is the target page. | Arrowe Park Road, Wirral, Merseyside, CH49 5PL. Official practice: West Wirral Group Practice. |
| The Warren Practice | Different GP surgery in Hayes/Middlesex. | Check phone code and postcode: UB4 is not Wirral CH49. |
| Warrens Medical Centre community services | Community NHS Trust pages may list different service contact numbers. | Use GP practice contact for GP appointments and registration. |
| Old PATCHS references | Search/social results may mention older online systems. | The current appointment page points to Blinx for appointment requests. |
| Reviews | Third-party reviews can be incomplete or emotional. | Compare CQC, FFT, NHS profile and the official complaints route. |
The Warrens Route Planner
Choose your task and get a practical next step. This tool runs only in your browser.
Select your task above.
Copy-and-Use Blinx / Phone Scripts
Blinx GP request
My main problem is ______. It started ______. It is getting better / worse / the same. I take ______. I am worried because ______. I can be contacted by phone/text/email at ______.Urgent request
I need urgent help for ______. Symptoms started ______. I am not having life-threatening symptoms. I think it needs same-day / 72-hour review because ______.Prescription query
I need help with medication ______, strength ______. I have ______ days left. My pharmacy is ______. Is a review or medication change needed?Home visit request
The patient is housebound and needs a doctor because ______. Symptoms started ______. The main concern today is ______. Best callback number is ______.Map: The Warrens Medical Centre, Wirral
This map points to The Warrens Medical Centre on Arrowe Park Road. Check official details before travelling, especially if you searched “Warren Practice” or a different postcode.
Official Links After You Know the Right Task
Use this guide to choose the route first. Then use official links because hours, online systems, registration status, prescription rules and CQC information can change.
The Warrens Medical Centre FAQs
Where is The Warrens Medical Centre?
The Warrens Medical Centre is on Arrowe Park Road, Wirral, Merseyside, CH49 5PL. It is the location for West Wirral Group Practice.
What is The Warrens Medical Centre phone number?
The official contact page lists 0151 909 2474. Phone lines close at 6:00pm even though weekday opening is listed until 6:30pm.
What are The Warrens Medical Centre opening hours?
The official contact page lists Monday to Friday 8:00am to 6:30pm, with phone lines closing at 6:00pm. Saturday and Sunday are closed.
What should I do when The Warrens is closed?
The official contact page says if you need medical help when the practice is closed, you must call NHS 111. Call 999 for life-threatening emergencies.
How do I request an appointment?
Use Blinx, the online consultation service linked from the official appointments page. You need to register for a Blinx account before submitting a request.
How does appointment triage work?
The practice says it triages all appointments and uses categories including same day, urgent within 72 hours, urgent within 1 week and routine within 4 weeks.
Can I request a home visit?
If you are housebound and need a doctor, telephone before 10:00am if possible and be ready to give details so the doctor can prioritise the visit.
Who are the GP partners at The Warrens Medical Centre?
The official team page lists GP partners including Dr Nicholas M Charles, Dr Santiago Puig, Dr Frank Braeunling, Dr Jennifer Michlig, Dr Rachael Syvret, Dr Laura Wilson, Dr Jennie Walkling, Dr David Kennaugh, Dr Elinor Thompson, Dr Matthew Charnock and Dr Martin Gribbin.
What do patient reviews say?
The official 2025 Friends and Family Test page says 75% of over 2,000 surveyed patients were likely or extremely likely to recommend the practice, while 8% were unlikely or extremely unlikely.
What is the CQC rating?
CQC lists West Wirral Group Practice at The Warrens Medical Centre as Overall: Good, with Safe, Effective, Caring, Responsive and Well-led rated Good.
How do I order repeat prescriptions?
The practice says repeat prescriptions should ideally be ordered through the NHS App. Patient Access, email and the surgery box are also mentioned. The practice says it does not take prescription requests over the telephone.
When should I call for test results?
The official test-results page says to call after 1:00pm for results. Reception can give straightforward results, but clinical-detail results may need a GP appointment or telephone call.
How do I get a fit note?
For up to 7 days off work, use self-certification. If off work for longer than 7 days, complete a Blinx request with the relevant details and dates.
Is The Warrens Medical Centre accepting new patients?
The NHS profile currently says West Wirral Group Practice at The Warrens Medical Centre is accepting new patients. Check the official registration page and boundary information before applying.