Wide Way GP Task Hub
Use this scan-first guide to order repeat medicine, check collection timing, use eConsult, understand total triage, check hours, request appointments, view test results, register, plan travel to the surgery, or choose NHS 111/999 correctly.
Choose the Right Wide Way Route First
Most users do not need a long description. They need the correct next action. Start here.
| What you need | Use this first | Exact detail | Avoid this mistake |
|---|---|---|---|
| Repeat prescription | NHS account / NHS App route | Practice says repeat requests are not taken over phone or email. | Do not call reception for routine repeat ordering. |
| Prescription collection | Nominated pharmacy | Usually collect 2 working days after ordering. | Do not assume pharmacy has stock just because the GP approved it. |
| GP appointment request | eConsult / Total Triage | Senior GP reviews during opening hours 08:00-18:30 Mon-Fri and responds by email or text. | Do not submit vague details or wrong contact info. |
| Help using eConsult | Reception support | Practice says reception can help complete the triage form if you struggle with the platform. | Do not abandon urgent concerns because you are not confident online. |
| Nurse-led appointment | Call or come in where appropriate | Practice update says nurse-led appointments can still be booked outside GP appointment eConsult route. | Do not use GP appointment request for every nurse task. |
| Urgent help when closed | NHS 111 | 111 online is for age 5+; call 111 for children under 5. | Do not wait until Monday if urgent. |
| Emergency | 999 | Life at risk, serious illness, serious injury or mental health emergency. | Do not use eConsult or wait for a text reply. |
Total Triage and eConsult: What Changed
GP requests online
Wide Way says it moved to a Total Triage model from 1 September 2025, with GP appointment requests submitted online via eConsult.
Senior GP review
The eConsult page says a senior GP reviews requests during opening hours, 08:00 to 18:30 Monday to Friday.
Reply method
You may receive an outcome by email or text. Correct contact details and NHS App notifications help prevent delays.
Write one clear problem
Use one patient and one main issue. Add when it started, what changed, current medicines, allergies and what you need.
Add contact details carefully
Wrong phone/email details can delay the triage GP. Keep notifications on if using the NHS App.
Say if timing matters
The eConsult page says you can add specific time requirements, and the practice will try to accommodate depending on availability.
Ask reception for digital help
If you cannot complete eConsult, call reception and ask for help with the triage form.
Wide Way Repeat Prescriptions: Timing, App and Pharmacy
| Prescription task | Best route | Official detail to remember | Action tip |
|---|---|---|---|
| Order repeat medicine | NHS account / NHS App | Shows repeat medicine and dosage so you can choose what you need. | Check every item before submitting. |
| Phone/email repeat request | Do not use for routine repeats | Practice says repeat requests are not taken over phone or email. | Use online/prescription workflow instead. |
| Collection timing | Nominated pharmacy | Usually collect 2 working days after ordering. | Order before weekend/bank holidays. |
| 56-day supply | Order when 7 days remain | Practice specifically gives this example. | Do not wait until the last tablet. |
| Medication review | Book before supply runs out | Practice says book review at least 10 days before medicine runs out. | Keep review date from repeat slip/app. |
| Holiday medicines | Plan before travel | Take medication list; some countries may need a doctor’s letter. | Ask early if travelling abroad. |
| Old medicines | Return to pharmacy or surgery | Do not put in household bin or flush down toilet. | Take old stock back safely. |
Medication Safety: What Patients Usually Miss
Order early
If you get 56 days of tablets, order when 7 days are left.
Review buffer
Book medication review at least 10 days before running out.
Collection buffer
Allow 2 working days after ordering before collecting.
Generic changes
Colour, shape or size may change if generic name is used; ask pharmacist if unsure.
Opening Hours and Merton GP Hubs
| Day / service | Listed time | What it means | Best action |
|---|---|---|---|
| Monday | 8:00am-6:30pm | Normal weekday surgery access. | Submit eConsult early if GP request. |
| Tuesday | 8:00am-6:30pm | Normal weekday surgery access. | Use NHS App for prescriptions where enabled. |
| Wednesday | 8:00am-6:30pm | Normal weekday surgery access. | Use official route for admin/test-result tasks. |
| Thursday | 8:00am-6:30pm | Normal weekday surgery access. | Sort Friday/weekend medication needs early. |
| Friday | 8:00am-6:30pm | Last normal weekday before closure. | Do not leave prescriptions until late Friday. |
| Weekend | Closed | Surgery closed. | NHS 111 if urgent; 999 if emergency. |
| Merton Access Hub | Mon-Fri 5pm-8pm; weekends 8am-8pm | Urgent same-day evening/weekend appointments may be available. | Book in advance through GP practice or call 111. |
Appointments: Urgent, Routine, Nurse, HCA and Hub
Same Day Team
Available 8:00am to 6:30pm Monday to Friday for face-to-face, phone and domiciliary appointments of urgent or emergency nature.
Duty nurse
Allocated Monday to Friday: morning 8:00am-1:00pm and afternoon 1:00pm-6:30pm.
Rapid response
Community rapid response team is available for housebound patients at risk of admission, including weekend hours.
| Appointment type | Official detail | Use for | Patient note |
|---|---|---|---|
| GP extended hours | 7:30am-8:00am Monday-Friday | Selected GP extended access appointments. | Availability depends on booking route. |
| Practice nurse | 8:00am-12:30pm and 1:30pm-5:30pm | Monitoring, vaccinations, dressings, family planning and more. | Some nurse-led appointments may still be booked by call/visit route. |
| Clinical pharmacist | Diabetes pharmacist clinics 8:30am-12:30pm and 2:00pm-3:00pm | Diabetes and medication-related support. | Ask whether pharmacist is the right clinician. |
| Healthcare assistant | 7:30am-12:30pm and 1:00pm-6:00pm | Phlebotomy, health checks, chlamydia checks, ECGs and dressings. | Use the right appointment type. |
| Double appointments | Offered to specific patient groups | Communication difficulties, severe frailty, dementia, language difficulty and other needs. | Tell the practice when booking if extra time is needed. |
Pharmacy First and Medicine Questions
Pharmacists can advise on minor illness, non-prescription medicines and prescription questions. Many pharmacies are open late/weekends and have private consultation rooms.
Minor illness
Practice pharmacy guidance mentions coughs, colds, sore throats, tummy trouble, aches and pains.
Medication questions
Ask a pharmacist about how medicine works, side effects and over-the-counter choices.
Private room
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
Test Results, NHS App, Patient Access and Records
| Need | Route | Official detail | Important note |
|---|---|---|---|
| Recent test result | NHS account/App, eConsult, or phone after 10am | Practice says once doctor has reviewed results, you can view or request them. | If the test was not requested by the surgery, contact the provider directly. |
| Blood test result | NHS/App or practice route | Most blood results arrive electronically and may be available within 48 hours. | Allow enough time before chasing. |
| Smear result | Post / practice contact if needed | Smear results can take 6-8 weeks from cytology. | You should also receive a copy by post. |
| Results for over-16 patient | Patient directly unless arranged | Results for patients over 16 can only be given to the patient. | Arrange consent if someone else needs access. |
| Full health record access | NHS account/App or Patient Access | You may need to ask the surgery for full access; otherwise you may only see medicines and allergies. | Visit with photo ID if setting up Patient Access. |
| Hospital records | Ask the NHS service you attended | Practice says other medical records, like hospital records, must be requested from that service. | Do not ask GP for a hospital-only record first. |
Registering with Wide Way Medical Centre
Check catchment
The practice says to check you are in its catchment area before filling out a registration form.
NHS number helps
When registering, it is helpful to have your NHS number. NHS website can help find it.
Home visit boundary
The registration page says home visits will not be done for those living outside the inner catchment area.
Doctors, Named GP and Practice Team
Doctors listed
The official doctors page lists GP partners and salaried GPs including Dr Sayanthan Ganesaratnam, Dr Mohan Sekeram, Dr Sellappah Ganesaratam, Dr Annie Murphy, Dr Paul Riley, Dr Lauren Grove, Dr Carrie-Anne Ling, Dr Elizabeth Mogg, Dr Theo Davis, Dr Ruhi Shah and Dr Sarah Donald.
Named GP does not limit care
The practice says you may see any doctor in the partnership, even if registered with a named doctor. For urgent needs, any available doctor may help.
| Team member | Officially listed example | How this helps users |
|---|---|---|
| ANP | Gavin | Advanced Nurse Practitioners can assess and manage common illnesses, injuries and long-term conditions. |
| Paramedic | Jon | May support urgent/triage-style care in the practice team. |
| Practice pharmacists | Saarah and Crystal | Medication advice, long-term conditions and safe prescribing support. |
| Physician associate | Lucy | Supports clinical assessment as part of the wider practice team. |
| Pharmacy technicians | Bikash and Niamh | Medication workflow and pharmacy support. |
Parking, Buses, Rail, Disabled Access and Arrival
| Need | Official detail | Patient action |
|---|---|---|
| Find the surgery | Wide Way, just off the intersection between Manor Road and Rowan Road. | Use the map before travelling. |
| Bus | Buses 60, 152 and 255 stop outside; 118 is nearby in Manor Road. | Check live route disruption before leaving. |
| Tube / rail | Nearest tube: Colliers Wood. Nearest railway station: Norbury. | Plan extra time if connecting by bus. |
| Car parking | Car park is at the side and for patients attending appointments only. | Do not assume parking for non-appointment errands. |
| Disabled parking | Disabled parking bays are available. | Call ahead if access is essential. |
| Disabled access | Front ramps, lifts, assisted toilet facilities and wheelchair if required. | Tell staff before visit if support is needed. |
Reviews, Friends and Family Test, Complaints and Email
Give feedback
Wide Way says patients can use the Friends and Family Test, leave an NHS website review, or phone reception.
Complaint email
For complaint help, the practice lists swlicb.correspondenceh85029@nhs.net.
ICB route
From 1 July 2023, patients may submit a complaint either to the ICB or the commissioned NHS provider organisation.
2026 Notes: Mounjaro, Cervical Screening and Appointment Pressure
Mounjaro requests
The practice news says GP prescribing eligibility for weight-management Mounjaro is exceptionally strict, and asks patients not to book unnecessary appointments if they do not meet criteria.
Cervical screening
The practice news highlights changes from 1 July 2025 for ages 25-49. Use official NHS/practice advice for your recall interval.
Call pressure
Use the correct route first. A prescription request, GP triage request, nurse appointment and emergency are different tasks.
Map: Wide Way Medical Centre Mitcham
Use the map for planning a visit to 15 Wide Way, Mitcham, CR4 1BP. Check whether your task can be handled online, by NHS App, by pharmacy, by phone, or by NHS 111 before travelling.
Wide Way Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Prescription problem
Hello, I requested [medicine] on [date] through [NHS App / pharmacy / other]. My nominated pharmacy is [name]. Has the prescription been approved and sent, or is a medication review needed?eConsult triage
Hello, I need help with [main problem]. It started [date]. My main symptoms are [details]. I take [medicines]. My best contact is [phone/email]. I can/cannot be contacted at [times].Test result
Hello, I had [test] on [date]. It was requested by [GP/hospital/other]. Has it been reviewed, and do I need any action or follow-up?Access need
Hello, I have an appointment on [date/time]. I need help with [interpreter / wheelchair / disabled parking / communication support]. Can this be arranged before I arrive?Official Links After the Explanation
Use the cards below only after choosing the right route. Official pages are the final source for live process changes, prescription rules, triage access, hours and complaints.
Wide Way Medical Centre FAQ
Where is Wide Way Medical Centre?
Wide Way Medical Centre is at 15 Wide Way, Mitcham, Surrey, CR4 1BP.
What is the Wide Way Medical Centre phone number?
The reception phone number is 020 86231300.
What are Wide Way Medical Centre opening hours?
The surgery is listed as open Monday to Friday from 8:00am to 6:30pm and closed on Saturday and Sunday.
How do I order repeat prescriptions at Wide Way Medical Centre?
Use your NHS account through the NHS website or NHS App where enabled. The practice says repeat prescription requests are not taken over the phone or email.
How long do repeat prescriptions take?
The practice says you can usually collect your prescription 2 working days after ordering it.
When should I order repeat medicine?
The practice gives the example that if you receive 56 days of tablets, you should order when you have 7 days left.
Can I use eConsult for appointments?
Yes. Wide Way uses eConsult as part of its Total Triage system for GP appointment requests and suitable medical/admin requests.
What happens after I submit eConsult?
The eConsult page says a senior GP reviews requests during opening hours, Monday to Friday 08:00-18:30, and responds by email or text.
What should I do when Wide Way Medical Centre is closed?
Use NHS 111 online or call 111 for urgent non-life-threatening help. Call 999 for a medical or mental health emergency.
Is Wide Way Medical Centre accepting new patients?
The NHS profile shows the surgery is currently accepting new patients, but you should check the NHS profile and practice registration page because status and catchment rules can change.
What is Wide Way Medical Centre CQC rating?
The CQC profile lists Wide Way Surgery at Wide Way Medical Centre with an overall rating of Outstanding.
How do I complain or give feedback?
The practice says you can use the Friends and Family Test, leave a review on the NHS website, phone 020 86231300, or email swlicb.correspondenceh85029@nhs.net for complaint assistance.