Hawkhill Medical Centre 2026: NHS Register & New Patient
This practical guide explains Hawkhill Medical Centre in Dundee for new patients, students, carers and existing patients. It covers how to register, who can join the practice list, phone number, address, opening hours, doctors, appointments, prescriptions, online services, out-of-hours help and map directions.
Hawkhill Medical Centre registration, phone, address and hours
Hawkhill Medical Centre is at 215 Hawkhill, Dundee, DD1 5LA. The main reception number is 01382 669589. The official contact page lists opening hours as Monday to Friday, 8am to 6pm, with Saturday and Sunday closed. The practice states that phones are unavailable from 1pm to 2pm Monday to Friday for staff updates. New patient registration is available online, but you must live within the practice boundary or meet the practice’s listed registration categories.
What new patients usually need from Hawkhill Medical Centre first
Most people searching for Hawkhill Medical Centre want to know whether they can register, what documents may be needed, where the practice is, how to book a GP appointment and what to do if they need help before registration is complete.
Register as a new patient
The practice lists specific groups who can apply, including patients new to the area living inside the boundary, new babies of existing patients, dependents of existing patients and temporary residents in the catchment area.
Need reception or appointment help?
Call 01382 669589. For GP appointments, the official appointments page says to telephone at 8am and not attend in person to make a GP appointment.
Need urgent help when closed?
Use NHS 111 for urgent problems that cannot wait until the practice reopens. For genuine emergencies such as chest pain or severe shortness of breath, use emergency services.
Name check: This guide is for Hawkhill Medical Centre at 215 Hawkhill, Dundee DD1 5LA. Do not confuse it with other Dundee health services, hospital departments or unrelated medical-centre names.
Register with Hawkhill Medical Centre: new patient rules, boundary and forms
Hawkhill Medical Centre’s official registration page says applications to join the practice list are for specific categories. The practice also says patients are registered with the practice rather than a named doctor, but retain the right to see a doctor of their choice where possible.
| Registration situation | What the practice page says | Practical patient note |
|---|---|---|
| New to the area | Patients new to the area and living within the practice boundary can apply. | Check the boundary map before completing forms. |
| New baby | New babies of existing patients are listed as eligible. | Ask reception what documents are needed for baby registration. |
| Dependent of existing patient | Dependents of patients already registered with the practice are listed. | Give the existing patient connection clearly on the form or when speaking to reception. |
| Temporary resident | Temporary residents in the catchment area visiting for less than three months may apply. | If staying more than three months, the practice says you need permanent GP registration. |
| Moved outside previous catchment | Patients removed from their current list because they now live outside that catchment may apply, with evidence required. | Prepare proof of your new address and any GP correspondence if available. |
Check the practice boundary first
The official page asks patients to use the boundary map and postcode search. Do this before spending time on forms.
Complete the online registration forms
The FAQ says new patients can now register online on the practice website. Students are asked to complete online registration forms and complete the listed steps.
Prepare ID and proof of address
The practice registration policy lists photographic evidence and proof of residence examples. If you cannot complete forms online, the FAQ says to speak to reception and bring two forms of ID, one photographic and one proof of address.
Understand that records may take time
The registration page says medical records may take several weeks to arrive at the practice. Keep your medication list and key health information ready.
Medication may need a GP appointment
The registration page says new patients who require repeat medication will have to make a GP appointment before a prescription is issued.
Documents the policy lists
The registration policy lists examples such as passport, driving licence, official public services ID, student matriculation card, recent utility bill, council tax document, rent agreement, bank statement or similar proof. If you have no documentation, contact the practice rather than assuming you cannot register.
Student registration note
The practice specifically welcomes student registration guidance and advises students to register with a doctor during their time in Dundee. If you are in Dundee for less than three months, temporary registration may be more suitable.
Hawkhill Medical Centre phone number: 01382 669589
Use the main phone number for reception, registration support, appointment queries, prescription questions and general practice contact. The practice contact page says phones are unavailable from 1pm to 2pm Monday to Friday for staff updates.
| Contact need | Use this route | Patient note |
|---|---|---|
| Main surgery contact | 01382 669589 | Use during main surgery hours for reception and general contact. |
| GP appointment request | Phone at 8am | The appointment page says to telephone at 8am and not attend in person to make a GP appointment. |
| Afternoon phone closure | Listen to instructions | Phones are unavailable from 1pm to 2pm Monday to Friday; emergency assistance instructions are given by phone. |
| Out-of-hours urgent help | 111 | Use for urgent problems that cannot wait until the next working day. |
Simple call script: “Hello, I’m calling Hawkhill Medical Centre. My name is ______ and date of birth is ______. I need help with ______. Is this best handled by a GP appointment, nurse, admin team, prescription request, pharmacy, NHS 111 or another service?”
Hawkhill Medical Centre opening hours and afternoon phone closure
The official contact page lists Hawkhill Medical Centre as open Monday to Friday from 8am to 6pm and closed on Saturday and Sunday. It also states that practice phones are unavailable from 1pm to 2pm every Monday to Friday for staff updates.
| Day / service | Listed time | Patient note |
|---|---|---|
| Monday | 8am to 6pm | Phones unavailable from 1pm to 2pm. |
| Tuesday | 8am to 6pm | Call at 8am for GP appointment requests. |
| Wednesday | 8am to 6pm | Order prescriptions early; same-day prescription requests are not processed. |
| Thursday | 8am to 6pm | Avoid calling during 1pm to 2pm staff-update closure. |
| Friday | 8am to 6pm | Do not leave repeat medication requests until late Friday. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Use NHS 111 or emergency services depending on symptoms. |
Open-today warning: “Open” does not mean every request can be handled at any time. GP appointment calls, prescription processing, sample drop-off, online services and emergency routes follow different rules. Always check the official page or phone message before travelling for something time-sensitive.
Hawkhill Medical Centre doctors listed by the practice
The official doctors page lists the GP doctors below. Doctor lists and availability can change, so treat this as a current public listing, not a guarantee that a specific GP will be available for every appointment.
| Doctor | Qualifications or note listed | Patient planning note |
|---|---|---|
| Dr Andrew Cowie | MBChB, MRCGP (Ed) 1995, MRCGP, Dip. Occ Health | Listed on the official doctors page. |
| Dr Kelly Frullani | MBChB, MRCGP, DRCOG | Listed on the official doctors page. |
| Dr Emma Fardon | MBChB BSc (Hons), MRCGP, MPhil | Listed on the official doctors page. |
| Dr Muhammad Zafar | MBBS, MRCGP | Listed on the official doctors page. |
| Dr Louise Bowie | MRCGP | Listed on the official doctors page. |
| Dr Miriam Tiong | MRCGP, MBChB, DSFRH, DRCOG | Listed on the official doctors page. |
| Dr Ross MacFarlane | Salaried GP | Listed on the official doctors page. |
Can I choose a doctor?
The registration page says patients are registered with the practice rather than a named doctor, but retain the right to see a doctor of their choice. In practice, availability depends on appointments, leave and clinical priority.
How to request the right clinician
When calling, say whether the issue is new, urgent, medication-related, mental-health related, a review, a form, a nurse matter or a referral question. This helps reception route the request safely.
Hawkhill Medical Centre helper: register, appointment, prescription, pharmacy, 111 or 999?
This tool gives a safer starting point for common patient questions. It does not replace medical advice, but it helps separate new-patient registration, routine GP care, urgent help and repeat medication.
Choose your situation
Tap the closest option and follow the practical next step shown below.
Hawkhill Medical Centre appointments: phone at 8am and do not attend in person
The official appointments page says the practice has a new telephone system and asks patients who need a GP appointment to telephone 01382 669589 at 8am. It specifically says do not attend in person to make a GP appointment.
Phone at 8am for a GP appointment
The practice says administration staff are available from 08:00 Monday to Friday to answer appointment calls. Expect a queue during busy periods.
Listen carefully to the phone message
The appointment page asks callers to listen carefully to the message for instructions. This matters during busy mornings and afternoon phone closure.
Do not attend in person just to book
The practice page clearly says not to attend in person to make a GP appointment. Use the phone route unless the practice has told you otherwise.
Prepare a short reason
Say when the problem started, whether it is worsening, what you have tried, your current medication and whether you need help today.
Use urgent routes if needed
If symptoms are severe or cannot wait, use NHS 111 or emergency services rather than waiting for a routine GP slot.
Appointment call script: “Hello, I need a GP appointment at Hawkhill Medical Centre. My problem is ______. It started ______. It is getting better / worse / staying the same. I’m worried because ______. Is this best handled by a doctor, nurse, pharmacist, admin team or NHS 111?”
Hawkhill Medical Centre repeat prescriptions: allow five full working days
The official repeat-prescriptions page says it is easier and quicker to request repeat prescriptions through online services. It also says to allow five full working days for prescriptions to be processed and to remember weekends and public holidays.
Allow five full working days
Order early. Weekends and public holidays do not count in the same way as normal working days, and the practice says same-day requests cannot be processed.
Use online services where possible
The practice says online patient services are easier and quicker for repeat prescriptions. If you are not registered for online services, ask the practice how to register.
No telephone repeat requests
The practice says it does not accept repeat prescription requests by telephone because this helps prevent dangerous errors and keeps phone lines free for urgent matters.
| Prescription route | What the practice says | Practical note |
|---|---|---|
| Online services | Easier and quicker for repeat requests. | Use if you already have login access. |
| Post | You can post the prescription slip or written request. | Include a stamped addressed envelope if return by post is needed. |
| In person | Drop the repeat slip through the front-door letterbox with required items marked. | Indicate which pharmacy it should be sent to if not collecting from the practice. |
| Pharmacy ordering | Pharmacies may offer ordering or collection services. | Ask your pharmacy what timing they need. |
| Phone | Telephone repeat requests are not accepted. | Use another route to avoid refusal and delays. |
Prescription timing helper
Choose your situation. This is a practical reminder only, not medical or pharmacy advice.
Hawkhill Medical Centre map: 215 Hawkhill, Dundee DD1 5LA
Use the map before travelling, especially if you are a new patient, student, carer, older visitor or attending after a phone appointment request. Check whether you should attend in person before travelling.
Use the exact postcode
Enter DD1 5LA or the full address into your map app. This avoids arriving at the wrong Dundee health site.
Bring the right information
Bring appointment confirmation, medication list, allergies, NHS/CHI details if known, phone, glasses, hearing aids and any hospital letters.
Plan around phone closure
Do not rely on normal phone access between 1pm and 2pm. If you need urgent assistance during that period, call the surgery and follow the emergency instructions.
Hawkhill Medical Centre when closed: NHS 111 and emergency help
The official out-of-hours page says NHS 111 is for urgent and emergency problems when the practice is closed and should not be used to avoid the inconvenience of daytime consultation. It also says genuine emergencies should use 999.
| Situation | Best first step | Why it matters |
|---|---|---|
| Chest pain, severe shortness of breath, collapse, stroke signs, serious injury | Call 999 | These can be life-threatening and should not wait for GP opening hours. |
| Urgent problem when the surgery is closed | Call NHS 111 | NHS 111 can direct you to an out-of-hours GP, urgent care, A&E, emergency dentist or late-opening pharmacist. |
| Minor ailment | Local pharmacy or NHS 111 if unsure | The out-of-hours page says local pharmacies may help with minor ailments or signpost you onward. |
| Routine admin, form, repeat prescription or non-urgent result | Practice route next working day | Out-of-hours services are not for routine requests that can wait. |
Medical safety disclaimer: This page is general patient information only. It is not medical advice, diagnosis or treatment. If someone may be seriously ill or injured, seek emergency help immediately.
Official Hawkhill Medical Centre links to verify before acting
Use these official links for final checking. GP appointment systems, registration rules, phone times, prescription processing and doctor lists can change.
Source verification note: This guide uses official Hawkhill Medical Centre public information and verified live MedicalCentreUK.org internal links. It avoids invented walk-in claims, fake ratings, unsupported doctor availability, guessed bank-holiday hours and unverified registration promises.
Hawkhill Medical Centre FAQ
The main Hawkhill Medical Centre phone number is 01382 669589.
Hawkhill Medical Centre is at 215 Hawkhill, Dundee, DD1 5LA.
The official contact page lists the practice as open Monday to Friday from 8am to 6pm and closed on Saturday and Sunday.
No. The official contact page says practice phones are unavailable from 1pm to 2pm Monday to Friday for staff updates.
Use the official new patient registration page. You should check that you live within the practice boundary and that you meet one of the practice’s listed registration categories.
The practice lists patients new to the area living within the boundary, new babies of existing patients, dependents of existing patients, temporary residents in the catchment area and some patients removed from a previous practice because they now live outside that catchment.
The registration policy lists examples of photographic evidence and proof of residence. The FAQ says if you cannot complete forms online, speak to reception and bring two forms of ID, one photographic and one proof of address.
The official appointments page says to telephone 01382 669589 at 8am if you need to make a GP appointment and not to attend in person to book.
The official doctors page lists Dr Andrew Cowie, Dr Kelly Frullani, Dr Emma Fardon, Dr Muhammad Zafar, Dr Louise Bowie, Dr Miriam Tiong and Dr Ross MacFarlane.
The official repeat-prescriptions page says to allow five full working days for prescriptions to be processed and to remember weekends and public holidays.
No. The practice says it does not accept repeat prescription requests by telephone because this prevents dangerous errors and keeps phone lines free for urgent matters.
Use NHS 111 for urgent problems that cannot wait until the practice reopens. For genuine emergencies, such as chest pain or severe shortness of breath, call 999.