Book, View Records, Request Help
Use this scan-first guide before you call Cherry Hinton Medical Centre, submit AccuRx Online Patient Triage, register for SystmOnline, open NHS App records, order repeat medication, check test results or visit the Fishers Lane surgery.
This page is for Cherry Hinton & Brookfields Medical Centre at 34 Fishers Lane, Cherry Hinton, Cambridge, CB1 9HR.
CARE
Choose the Right Cherry Hinton Route First
| Need | Use this first | Official detail that matters | Avoid this mistake |
|---|---|---|---|
| Book or request GP help | AccuRx Online Patient Triage or phone | Forms are read only Monday-Friday 08:00-18:00. | Do not submit emergencies online. |
| Cancel appointment | Phone, AccuRx, SystmOnline or NHS App | Practice asks patients to cancel unused slots so others can use them. | Do not simply miss the appointment. |
| Repeat prescription | SystmOnline / NHS App / practice route | Allow 5 working days, plus 2-3 working days for pharmacy dispensing. | No phone or email prescription requests. |
| Access medical records | SystmOnline / online records access form | Patients aged 16+ can request online services; photo ID and proof of address may be needed. | Do not expect full record access immediately. |
| Test result | NHS App / Patient Access / admin query | Practice says it contacts patients only if further action is required. | Reception cannot give medical interpretation. |
| Register as new patient | NHS Register with a GP surgery | NHS profile currently says accepting new patients. | Do not confuse Cherry Hinton Medical Centre with Cherry Hinton Branch Surgery. |
| Urgent out-of-hours help | NHS 111 | Use 111 when closed or urgent but not life-threatening. | Do not wait for Monday if symptoms need urgent advice. |
Correct Practice: Cherry Hinton Medical Centre vs Similar Results
| Search result | What it is | Use for this article? | Why it matters |
|---|---|---|---|
| Cherry Hinton Medical Centre | 34 Fishers Lane, Cherry Hinton, Cambridge CB1 9HR | Yes | This matches NHS, CQC and the official practice website. |
| Cherry Hinton & Brookfields Medical Centre | Same practice group with Brookfields site hours listed | Yes | Patients may see both names on official pages. |
| Cherry Hinton Branch Surgery | 204 High Street, part of Mill Road Surgery | No | Different GP practice and different phone number. |
| Cherry Hinton Pharmacy | Local pharmacy at 39a High Street | Only for pharmacy/prescription context | Useful for collection, but not the GP practice. |
| Cherry Hinton Dental Centre | Dental service | No | Dental records, booking and CQC profile are different. |
NHS App: Booking, Records, Prescriptions and Results
Appointments
Use NHS App where enabled to view, book or cancel available GP appointments.
Prescriptions
Request repeat medicines and check prescription information where the practice has enabled access.
GP record
NHS App can show GP record information such as medicines, allergies, appointment notes, test results and documents where available.
Test results
Some GP and hospital test results may appear in the NHS App after clinician review.
SystmOnline Setup: 3 Steps From the Official Records Page
Request access
Use the practice’s records access route or ask at reception. Online services are available for patients aged 16 and over.
Wait for login details
The practice says you do not need to contact reception after submitting the form; the team may contact you to verify your ID.
Log in and change password
Use the username and temporary password, then change the password to something memorable.
Use it for routine tasks
SystmOnline can support repeat prescriptions and medical record viewing, reducing unnecessary phone calls.
- Photo ID may be requested, such as a passport or driving licence.
- Proof of address may be requested, such as a utility bill.
- If you already use NHS App, the practice says you may not need to re-register after the system change, but you may need to uninstall and reinstall the app if it does not connect.
Booking and AccuRx Online Patient Triage
Online form
The practice says the short online form is a quick way for patients to access the clinical team.
Read time
Submitted forms are read only during office hours: Monday-Friday 08:00-18:00.
Closed days
Forms are not read on Saturdays, Sundays or bank holidays. Use 111 out of hours or 999 for emergencies.
Administrative Queries: What AccuRx Can Handle
| Admin task | Official route mentioned | Prepare before submitting |
|---|---|---|
| Fit / sick note | AccuRx Online Patient Triage | First day off work, reason, whether hospital treated you, renewal or first request. |
| Online access query | AccuRx / SystmOnline support | Username issue, password reset issue, NHS App issue, contact details. |
| Medical records access | AccuRx / records access route | ID, proof of address, what record access you need. |
| Cancel appointment | Phone, AccuRx, SystmOnline or NHS App | Appointment date, time and clinician if known. |
| Test results | AccuRx / NHS App / Patient Access | Test date, type of test and who requested it. |
| Home blood pressure readings | AccuRx admin query | Readings, dates, times and whether taken before medication. |
Repeat Prescriptions: Timing, Rules and Pharmacy Planning
5 working days
The practice asks for repeat prescription requests at least 5 working days before you run out.
Pharmacy time
Allow an extra 2-3 working days for the pharmacy to dispense the prescription.
Order early
Practice news says prescriptions can be requested up to 10 working days in advance.
| Prescription issue | Best action | Do not do this |
|---|---|---|
| Routine repeat | Use NHS App, SystmOnline or practice repeat route. | Do not phone or email prescription requests. |
| Nearly out | Contact the practice/pharmacy quickly and explain the date you run out. | Do not wait silently for a routine request if it becomes urgent. |
| New medication from hospital | Check if GP can safely prescribe and whether monitoring is needed. | Do not assume all hospital/private requests can be taken over by GP. |
| Private shared care | Read the practice position before expecting GP prescribing. | The practice says it is not able to accept shared care arrangements with private providers. |
Test Results: What Happens If Normal or Action Needed?
Normal result
The practice says it will not contact you if your result is reported as normal.
Action needed
The practice says it will contact you if further action is required.
Reception limit
Receptionists are not medically qualified and cannot answer clinical questions about results.
Register With Cherry Hinton Medical Centre
Check the right practice
Use Cherry Hinton Medical Centre at 34 Fishers Lane, not Cherry Hinton Branch Surgery on High Street.
Use the NHS online registration route
The official site links to NHS “Register with a GP surgery” for Cherry Hinton and Brookfields.
No proof needed for the online start
The practice says you do not need proof of address, immigration status, ID or an NHS number to start the NHS registration process.
Paper forms still exist
Paper PRF1, new patient health check questionnaire and child immunisation history forms are available if needed.
Children registration note
The practice says children registering should also have a parent or legal guardian registered with the surgery.
Named accountable GP
Registered patients have a named accountable GP, and the practice says you can express a preference.
Cherry Hinton and Brookfields Opening Hours
| Site | Listed hours | Best patient note |
|---|---|---|
| Cherry Hinton | Monday-Friday 08:00am-06:00pm; Saturday/Sunday closed | Main Fishers Lane site. Use 111 when urgent and closed. |
| Brookfields | Tuesday and Thursday 08:00am-01:00pm, 02:00pm-06:00pm; other days closed | Check the correct site before attending. |
| Online triage | Read Monday-Friday 08:00-18:00 only | Not read weekends or bank holidays. |
| Out of hours | NHS 111 or 999 depending on urgency | Do not wait for an online form reply if urgent. |
Practice Team and Advanced Clinical Practice
Doctors listed
The practice staff page lists doctors including Dr T Bhogal, Dr K Kobes, Dr S Moreira, Dr A Ali and Dr D Yerrakalva.
Advanced Clinical Practitioner
The appointments page says ACPs can issue prescriptions and see children and adults for issues such as chest infections, ear/nose/throat complaints and other minor ailments.
Contact Form, Complaints and What Not to Send
Contact form limit
The contact page says not to use the form for appointments, clinical questions or prescriptions.
Complaint email
The complaints page lists cpicb.chmc.practice.manager@nhs.net for complaints to the Practice Manager.
Response target
The complaints page says complaints are acknowledged within two working days and the practice aims to reply within twenty working days.
CQC and Provider Change: What to Know
Current provider
CQC shows Cherry Hinton & Brookfields Medical Practice is provided and run by Cambs GP Network Limited.
Registered 2024
CQC says this service was registered on 13 February 2024 and has not yet been inspected under the current provider.
Historic rating
CQC displays inherited previous-provider ratings for history, with “Good” shown from the previous inspection report.
Map: Cherry Hinton Medical Centre Cambridge
Use the map for the Fishers Lane surgery. If your appointment is at Brookfields or another NHS service, follow the exact location on your appointment confirmation.
Cherry Hinton NHS App and Booking Planner
Choose your task to get a short action list.
Copy-Paste Scripts
Booking help
Hello, I am registered with Cherry Hinton Medical Centre. I need help with ______. Symptoms started ______. I do not have 999 symptoms. Should I use AccuRx, phone, NHS 111 or another route?Records access
Hello, I want to access my GP record through SystmOnline / NHS App. I can provide photo ID and proof of address if needed. What is the correct setup route?Prescription query
Hello, I requested ______ on ______. I run out on ______. My nominated pharmacy is ______. Has the prescription been processed and sent?Test result
Hello, I had a test on ______ requested by ______. I checked NHS App / Patient Access and need to know whether any action is required or whether I need an appointment.Official Links After the Explanation
Cherry Hinton Medical Centre FAQ
Where is Cherry Hinton Medical Centre?
Cherry Hinton Medical Centre is at 34 Fishers Lane, Cherry Hinton, Cambridge, Cambridgeshire, CB1 9HR.
What is the phone number for Cherry Hinton Medical Centre?
The practice phone number listed by the official website, NHS and CQC is 01223 652221.
Can I use the NHS App with Cherry Hinton Medical Centre?
Yes. The practice supports online services and says patients who already use the NHS App may not need to re-register, although reinstalling the app may help if it does not connect to the new clinical system.
How do I access my medical records online?
Use the practice’s Access to Medical Records route for SystmOnline. The practice says patients aged 16 and over can request online services, and ID/proof of address may be needed.
What is AccuRx Online Patient Triage used for?
AccuRx Online Patient Triage can be used for administrative queries such as fit notes, online access queries, medical-record access requests, cancelling appointments, test results and home blood pressure readings.
When are online triage forms read?
The practice says submitted forms are read during office hours, Monday to Friday 08:00 to 18:00. They are not read on weekends or bank holidays.
How do I request repeat prescriptions?
Use NHS App, SystmOnline or the practice prescription route. The practice asks for at least 5 working days notice and says prescription requests cannot be accepted by phone or email.
How do test results work?
The practice says it will not contact patients if a result is reported as normal and will contact patients only if further action is required. It recommends using the NHS App to view test results.
Is Cherry Hinton Medical Centre accepting new patients?
The NHS profile currently says the surgery is accepting new patients. Always check the NHS profile and official registration page before applying because this can change.
Is Cherry Hinton Branch Surgery the same as Cherry Hinton Medical Centre?
No. Cherry Hinton Medical Centre is at 34 Fishers Lane. Cherry Hinton Branch Surgery on High Street is part of a different GP practice, so check the address before calling or travelling.
What is the CQC rating context?
CQC shows the service is now run by Cambs GP Network Limited and was registered on 13 February 2024. CQC also displays inherited previous-provider “Good” ratings for historical context.
What should I do when the practice is closed?
Use NHS 111 online or call 111 for urgent non-emergency help. Call 999 for life-threatening symptoms.