Find Your GP Route Fast
Use this scan-first guide to check Burton Latimer Medical Centre doctors, GP reviews, Anima requests, opening hours, appointments, repeat prescriptions, test results, fit notes, new-patient registration, accessibility and complaints.
Choose the Right Burton Latimer Route First
| Need | Best route | Exact useful detail | Do not do this |
|---|---|---|---|
| Medical or admin request | Anima | The practice says Anima handles medical problems, admin requests and simple questions. | Do not send urgent emergency symptoms through Anima. |
| Same-day appointment | Call or use official request route early | Appointments are released at 8am for same day, 3-day advance and 2-week advance slots. | Do not wait until late afternoon for urgent same-day issues. |
| Choose a doctor | Ask when booking | You may request a doctor of your choice, but it depends on availability. | Do not assume a named GP is guaranteed every visit. |
| Repeat prescription | NHS App, Anima or SystmOnline | Allow 72 hours / 3 working days. Requests can be made up to 7 days before due. | Do not request routine repeats by phone. |
| Test result | NHS App / results route | Blood and urine results generally take 3-4 working days; X-rays at least 7 days. | Do not ring before you have been asked to do so. |
| Clinical annual review | Official review/assessment forms | Use only if the surgery has advised you to submit an annual review. | Do not confuse clinical review forms with public star reviews. |
| Formal complaint | Operations Manager / complaints policy | Practice aims to acknowledge within 3 working days and respond within 40 working days. | Do not use complaint routes for urgent symptoms. |
| Urgent when closed | NHS 111 | Use 111 if you need help now but it is not an emergency. | Do not wait for reopening if symptoms need urgent advice. |
Burton Latimer Medical Centre Doctor List
The official team page lists doctors at the practice. Always check the live team page before relying on named availability, because GP lists, sessions and roles can change.
| Doctor listed | Role shown | Useful patient note |
|---|---|---|
| Dr Charles N Spencer | General Practitioner | Official profile lists MBBS, 1997 London. |
| Dr Rowan J Child | General Practitioner | You may request a preferred doctor, but availability is not guaranteed. |
| Dr John Delaney | General Practitioner | Ask reception whether this doctor is available for your type of appointment. |
| Dr Martin McGrath | General Practitioner | For urgent same-day access, the safest clinician may not be your preferred named GP. |
| Dr Apoorvaa S Raja | General Practitioner | Use the official team page for the latest profile. |
| Dr Toby Rose | General Practitioner | The practice can route you to a GP or another suitable clinician. |
| Dr Harini Sathanapally | General Practitioner | Check live availability when booking. |
| Dr Muhammad Umar | General Practitioner | Use the official team page for updates. |
GP Reviews: Public Feedback vs Medical Review Forms
Public reviews
Use NHS profile, CQC and official feedback routes for context. Do not rely only on anonymous ratings or old comments.
Clinical reviews
The official “Reviews and Assessment Forms” page is for annual symptom/condition review forms when the surgery has advised you to submit one.
Patient group
The PPG page says the group has helped with switchboard staffing at busy times, appointment-system discussion, online repeat prescribing and patient surveys.
Anima: Medical and Admin Request Route
What Anima is for
The practice says Anima can be used for medical problems, admin requests or simple questions.
How it helps
Anima integrates with your medical record and asks the same triage questions the surgery would ask, helping staff assess your request.
Capacity limit
The practice says Anima is monitored through the day and may pause temporarily once the safe working limit has been met.
Opening Hours, Door Closing and Best Time to Call
| Day | Listed opening | Important detail | Best use |
|---|---|---|---|
| Monday | 8am to 6:30pm | Doors close at 6:00pm | Call early for appointment and urgent same-day questions. |
| Tuesday | 8am to 6:30pm | Doors close at 6:00pm | Use Anima or phone route depending on urgency. |
| Wednesday | 8am to 6:30pm | Doors close at 6:00pm | Good day for routine admin follow-up. |
| Thursday | 8am to 6:30pm | Doors close at 6:00pm | Prescription/result queries should not be left late. |
| Friday | 8am to 6:30pm | Doors close at 6:00pm | Plan prescriptions before weekend/bank holidays. |
| Saturday/Sunday | Closed | Use NHS 111 if urgent, 999 if emergency | Routine requests wait for practice route. |
Appointments: 8am Release, Chaperone, Late Arrival Rule
Check if an appointment is needed
The appointments page says non-urgent issues may be handled by pharmacy or self-care without a GP appointment.
Book through the right route
Use Anima, phone 01536 723566, visit reception during opening hours, or use online services/NHS App where appointments are available.
Know release times
Appointments are released at 8am for same-day, 3-day advance and 2-week advance appointments.
Explain symptoms briefly
Receptionists may ask you to briefly describe symptoms so you can be routed to the right clinician.
Ask for a chaperone
All patients are entitled to have a chaperone present for any consultation. Request this when booking or speak to your doctor.
Arrive on time
If you are more than 10 minutes late, the appointments page says you may be asked to rebook.
Kettering GP Enhanced Access: Evenings and Saturday
Evenings
Enhanced access appointments are listed as available 4pm to 8pm Monday to Friday.
Saturday
Enhanced access is listed as 9am to 5pm Saturday.
Location
Face-to-face appointments are at Prospect House, 121 Lower Street, Kettering, NN16 8DN.
Repeat Prescriptions: 72 Hours, No Phone Requests
| Prescription task | Official detail | Patient action |
|---|---|---|
| Routine repeat | Use NHS App, Anima or SystmOnline. | Request before you run out and choose the medicines you need. |
| Processing time | Please allow 72 hours / 3 working days. | Do not leave requests until the last dose. |
| Early request window | Repeat prescriptions can be requested up to 7 days before due. | Plan around weekends, bank holidays and travel. |
| Phone requests | The practice says it does not accept repeat prescription requests over the phone. | Use online services or ask staff to help you switch to a quicker method. |
| Pharmacy collection | Pharmacies may offer ordering/collection service. | Ask your chosen pharmacy if they can order on your behalf. |
| Medication query | Contact the surgery to raise medication queries. | State medicine name, dose, request date and pharmacy. |
Test Results: What You Can Request and When
NHS App route
The test-results page says results can be viewed by downloading and registering with the NHS App.
Blood / urine timing
Blood and urine tests generally take 3 to 4 working days before results are available.
X-ray timing
X-ray results take at least 7 days.
| You can request | Useful note |
|---|---|
| Blood test results | Check NHS App or official results route. |
| Clinical consultation | Use records access route if available. |
| ECG results | Ask reception if timing is unclear. |
| Hospital letters | Hospital-originated information may need hospital follow-up. |
| MRI / CT scan | Hospital or imaging-provider timing can differ. |
| Stool and urine sample results | Usually check after stated processing time. |
| Ultrasound / X-ray | X-ray takes at least 7 days per practice page. |
| Vaccination history | Useful for travel, work and records checks. |
Sick Notes / Fit Notes: 7-Day Rule
7 days or less
You do not need to give your employer a fit note from a medical professional. Your employer may ask for self-certification.
More than 7 days
You need a doctor’s fit note if you have been ill for more than 7 days in a row, including weekends and bank holidays.
Hospital doctor
The official page says you can get a fit note from a GP or hospital doctor.
New Patient Registration and Named GP
Check current NHS status
NHS currently lists Dr Spencer & Partners as accepting new patients. Check again before applying because status can change.
Prepare details
Have address, postcode, NHS number if known, previous GP, medication list and contact details ready.
Named accountable GP
The practice says each patient will have a named accountable GP assigned.
You can still see another GP
The named GP does not prevent you from seeing another GP and does not guarantee you will see your named GP each time.
Temporary patient
Temporary registration is possible in some situations, but practices do not have to accept temporary patients unless emergency treatment is needed.
Accessibility, Parking and Building Access
Disabled-friendly design
The contact page says the surgery has disabled toilet facilities, dedicated parking and a drop-off point beside the main door.
Two floors + lift
Consulting and treatment rooms are on two floors, with patient lift access to the first floor.
Parking
The contact page lists car parking, cycle parking and disabled parking.
Complaints, Feedback and Patient Experience
| Need | Official route | Useful detail |
|---|---|---|
| Local complaint | Write to the Operations Manager or call 01536 723566. | Most complaints can be resolved locally. |
| Acknowledgement | Practice policy says complaints are acknowledged within 3 working days. | Keep dates, names and copies. |
| Full response aim | Practice aims to investigate and respond within 40 working days. | Ask for progress if timelines change. |
| Northants ICB | northantsicb.patientexperience@nhs.net / 01604 476777. | Use if you do not want to complain directly to the practice. |
| Third-party complaint | Patient consent is required. | Ask reception for third-party complaint form. |
| Further escalation | Parliamentary Health Service Ombudsman: 0345 015 4033. | Use if dissatisfied after the NHS complaint process. |
CQC, NHS Profile and Trust Checks
CQC rating
CQC lists Dr Spencer and Partners, also known as Burton Latimer Medical Centre, as Overall: Good.
NHS profile
NHS lists the service as Dr Spencer & Partners at Higham Road, Burton Latimer, Kettering, NN15 5PU.
Service context
CQC background describes a purpose-built building and one patient list, with a Finedon branch noted in the inspection summary.
Out of Hours: Enhanced Access, Lakeside Plus, NHS 111 or 999
| Situation | Use this | Official detail |
|---|---|---|
| Life-threatening or immediate help | 999 / A&E | The official page says call 999 or go to A&E for immediate help or serious self-harm. |
| Urgent but not emergency | NHS 111 | Use 111 if you need help now but it is not an emergency. |
| Evening/weekend booked care | Kettering GP Enhanced Access | Available 4pm-8pm Monday-Friday and 9am-5pm Saturday at Prospect House. |
| Urgent care centre | Lakeside Plus, Corby | Official page says medical treatment is available 8am-8pm every day at Willowbrook Health Complex, Cottingham Road, Corby NN17 2UW. |
| Routine admin | Anima / practice route | Wait for normal route unless medically urgent. |
Burton Latimer Medical Centre Map
Use the map for Higham Road, Burton Latimer, Northants NN15 5PU. Confirm your appointment location before travelling, especially for enhanced access at Prospect House or any branch/alternative site appointment.
Burton Latimer GP Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts for Reception, Anima or Complaints
Request a named doctor
Hello, I would prefer to see Dr ______ if available. My main issue is ______. If that doctor is not available, please route me to the most appropriate clinician.Annual review form question
Hello, I was advised to submit an annual review for ______. Which review or assessment form should I use, and do I need blood tests, BP readings or medication details first?Prescription query
Hello, I requested ______ on ______ through ______. I know repeats can take 72 hours. Can you confirm whether it has been issued and which pharmacy it was sent to?Complaint / feedback
Hello, I want to raise feedback/complaint about ______ on ______. I would like it acknowledged and investigated under the practice complaints process.Official Links After the Explanation
Burton Latimer Medical Centre FAQ
Where is Burton Latimer Medical Centre?
Burton Latimer Medical Centre is at Higham Road, Burton Latimer, Northants, NN15 5PU.
What is the phone number for Burton Latimer Medical Centre?
The main phone number is 01536 723566.
What are Burton Latimer Medical Centre opening hours?
The practice is listed as open Monday to Friday from 8am to 6:30pm, closed Saturday and Sunday, with doors closing at 6:00pm.
Who are the doctors at Burton Latimer Medical Centre?
The official team page lists doctors including Dr Charles N Spencer, Dr Rowan J Child, Dr John Delaney, Dr Martin McGrath, Dr Apoorvaa S Raja, Dr Toby Rose, Dr Harini Sathanapally and Dr Muhammad Umar.
Can I choose a specific doctor?
The appointments page says you may request a doctor of your choice, but this depends on availability. A named accountable GP does not guarantee you will see that GP every time.
How do I contact Burton Latimer Medical Centre online?
The practice uses Anima for medical problems, admin requests and simple questions. It also supports online services such as SystmOnline and the NHS App.
When are appointments released?
The appointments page says appointments are released at 8am for same-day, 3-day advance and 2-week advance appointments.
How long do repeat prescriptions take?
The repeat-prescription page says to allow 72 hours, or 3 working days, to process a repeat prescription request. Requests can be made up to 7 days before they are due.
Can I request repeat prescriptions by phone?
No. The repeat-prescription page says the practice does not accept repeat prescription requests over the phone.
How long do test results take?
The test-results page says blood and urine tests generally take 3 to 4 working days before results are available, and X-rays take at least 7 days.
Is Burton Latimer Medical Centre accepting new patients?
The NHS profile currently lists Dr Spencer & Partners as accepting new patients. Check NHS.uk and the practice registration page before applying because status can change.
What is the CQC rating for Burton Latimer Medical Centre?
CQC lists Dr Spencer and Partners, also known as Burton Latimer Medical Centre, as Overall: Good.