Open the Right Orchard GP Access
Use this scan-first guide before you search “Orcha Medical Centre,” open the NHS App, book a GP appointment, check records, order repeat medication, ask for test results, request a fit note, register, call reception or decide between NHS 111 and 999.
Choose the Right Orchard Route First
| Need | Use this first | Exact patient detail | Avoid this mistake |
|---|---|---|---|
| NHS App setup | NHS App page + app help | The practice encourages able patients to use the free NHS App and supports patients without online access through phones. | Do not use unofficial NHS-login pages. |
| Book GP / nurse appointment | Website form or phone | Health Navigators ask what help is needed so you can be directed to the right clinician or service. | Do not assume every issue must be a GP appointment. |
| Urgent GP problem during opening | Phone 0117 980 5100 | Appointments page says urgent problems that cannot wait can request urgent appointment Monday-Friday during opening times. | Do not submit a slow admin form for urgent symptoms. |
| Cancel/check appointment | Call 0117 980 5100 option 1 | Automated check/cancel is available 24/7 if calling from the mobile number in your clinical record. | Do not waste an appointment slot if you cannot attend. |
| Repeat prescription | NHS App or repeat request form | NHS App shows repeat items, lets you nominate pharmacy and track progress to the pharmacy. | Do not request repeats by phone or email. |
| Prescription query | Call option 3, Mon-Fri 11:00-14:00 | Dedicated prescription team answers prescription-related enquiries only. | Do not use this line to place repeat requests. |
| Test result | NHS App / online services / phone option 4 after 11:30 | NHS App can show test results without calling; telephone option 4 is open from 11:30. | Do not call before the results line opens. |
| Full GP record | NHS account, Patient Access + full-access request | Ask for full health-record access and prove identity; otherwise you may only see medicines and allergies. | Do not assume hospital records are in the GP record. |
| Non-urgent enquiry | Contact practice form | Official form says response may take up to 5 working days during opening times. | Do not use it for urgent symptoms. |
| Closed but urgent | NHS 111 | Use NHS 111 online for people aged 5+ or call 111, especially for children under 5. | Do not wait until Monday if urgent. |
| Emergency | 999 | Use when someone is seriously ill, injured or life is at risk. | Do not wait for GP opening hours. |
Orcha, Orchard or ORCHA App Library?
“Orcha Medical Centre”
This appears to be a shortened or misspelled search for The Orchard Medical Centre in Kingswood, South Gloucestershire.
The Orchard Medical Centre
This is the official NHS GP practice covered here: Macdonald Walk, Kingswood, BS15 8NJ, phone 0117 980 5100.
ORCHA App Library
ORCHA is a health-app library used on some NHS/GP websites. It is not the same thing as The Orchard Medical Centre GP practice.
NHS App: Prescriptions, Records, Results and Notifications
The Orchard Medical Centre encourages patients who can use the NHS App to manage health online, while still supporting people who do not have online access by telephone.
Repeat prescriptions
Order repeat medicines, tick the items you need, nominate a pharmacy and follow prescription progress to pharmacy collection.
Appointments
Manage supported surgery appointments and some hospital appointments where available.
GP record
View medicines, allergies, consultations, test results and record information where enabled.
Messages
The practice says NHS App messaging can send secure messages, questionnaires, booking links and reminders.
GP Booking: Urgent, Routine, Evening and Weekend Choices
Urgent problem that cannot wait
Phone 0117 980 5100 Monday-Friday during opening times. The practice says medically urgent problems are aimed to be seen the same day.
Routine problem
Use the website appointment request route or phone during opening times. Routine appointments are for issues that are not urgent.
Health Navigator questions
Expect the team to ask what help is needed. This is to send you to the right person, at the right time.
Evening or weekend appointment
Some appointments may be offered in the evening or at weekends. Ask reception because these may not be ordinary walk-in slots.
Cancel early
Cancel by NHS account, phone, 24/7 check/cancel option, online form, or by attending the surgery. Early cancellation frees the slot for another patient.
Tell them support needs
Tell the surgery if you prefer a clinician, need phone/face-to-face, interpreter, access support or communication help.
Phone System: Options, Callback and Test Result Timing
| Phone option | Use it for | Micro-detail from practice page |
|---|---|---|
| Option 1 | Check or cancel appointment | Automated system works 24/7; call from the mobile number in your clinical record and enter date of birth in DD-MM-YY format. |
| Option 2 | Book appointment | You still speak with Health Navigators; appointment process did not change with the new phone system. |
| Option 3 | Prescription enquiries | Prescription query line is open Monday-Friday 11:00-14:00; it cannot take repeat requests by phone. |
| Option 4 | Test results | Practice says this line is only open from 11:30. |
| Option 5 | Childhood immunisations | Use for childhood immunisation-related contact. |
| Option 6 | All other enquiries | Use when the issue does not fit the earlier options. |
| Callback feature | Long queue help | If queue has more than 5 people or wait is over 10 minutes, callback may be offered. If unavailable, the team tries again once after 5 minutes. |
Opening Times and Phone Hours
| Day | Practice opening | Phone line | Best user action |
|---|---|---|---|
| Monday | 8:00am-6:30pm | 8:00am-6:30pm | Appointments, reception, prescriptions, online-service help. |
| Tuesday | 8:00am-6:30pm | 8:00am-6:30pm | Routine and urgent same-day GP route during opening. |
| Wednesday | 8:00am-6:30pm | 8:00am-6:30pm | Use option 4 only after 11:30 for test results. |
| Thursday | 8:00am-6:30pm | 8:00am-6:30pm | Normal weekday access. |
| Friday | 8:00am-6:30pm | 8:00am-6:30pm | Sort prescription/admin before the weekend. |
| Saturday | 8:00am-1:00pm | Phones not open | Check if your appointment or access route is confirmed before travelling. |
| Sunday | Closed | Closed | Use 111 if urgent and not life-threatening; 999 for emergencies. |
Repeat Prescriptions: NHS App First, Phone Queries Only
Use NHS App
The NHS App shows repeat medicines so you can tick items, nominate pharmacy and track progress.
No phone/email repeats
The practice says repeat prescription requests are not taken over the phone or by email.
Up to 3 working days
The prescription page says it can take up to 3 working days for a prescription to be sent to the pharmacy.
| Task | Best route | Prepare | Common mistake |
|---|---|---|---|
| Order repeat medicine | NHS App or repeat prescription request form | Medicine name, dose, quantity and nominated pharmacy. | Waiting until you have run out. |
| Change pharmacy | NHS account, pharmacy, or nomination form | Correct pharmacy/dispenser name and location. | Sending medicine to old pharmacy. |
| Prescription query | Call option 3, 11:00-14:00 Mon-Fri | Medicine name, request date, pharmacy, issue. | Trying to place repeat request by phone. |
| Medication question | Local pharmacist first, or practice if GP-specific | Medicine name, side effect, dose and timing. | Ignoring pharmacist support for simple medicine queries. |
| Medication review | Respond when practice contacts you | BP readings, side effects, blood tests or questions. | Ignoring review requests and delaying repeats. |
GP Records, Test Results and Full Access
Record access
Your GP record includes conditions, allergies and medicines. Many patients automatically see more information such as letters, test results and appointment notes.
Full record request
To see the full record, register for online services, prove identity, upload or bring photo ID, and use NHS account/Patient Access route.
Test results
NHS App users can see test results without calling. If phoning, the new phone menu says test-results option is open from 11:30.
Online Forms: What You Can Do Without an Account
The Orchard online-forms page says many website forms do not need an account. Use the right form so the request goes to the right team.
| Form area | Examples listed by the practice | Use this when |
|---|---|---|
| Medical help and appointments | Request appointment, cancel appointment | You need GP/nurse help or cannot attend. |
| Prescriptions | Repeat prescription, synchronise prescription, nominate pharmacy | You need medicine admin without phoning. |
| Services | Fit note, test results, referral tracking, contact practice, contact secretaries, details change | You need a specific admin service. |
| Carer / access | Register as carer, patient photographs, SMS text messaging, Summary Care Record opt-out | You need record, contact or carer updates. |
| Health reviews | Blood pressure, asthma, COPD, smoking, alcohol, thyroid, depression PHQ-9 and more | You have been asked to submit review information. |
| Feedback | Complaint, Friends and Family Test | You want to praise, complain or rate experience. |
Fit Notes, Sick Notes and Private Certificates
| Need | Official guidance | Best action |
|---|---|---|
| Off sick 7 days or less | Employer should not ask for medical evidence. | Self-certify when you return to work. |
| Off sick more than 7 days | Request a sick note using the practice sick-note request form. | Use the official form instead of urgent appointment where possible. |
| Private reports / forms | Non-NHS work may require record review and payment upfront. | Ask reception/private services route and allow time. |
| SARs, referrals, private fees | Secretaries form can be used for non-urgent general enquiries. | Do not chase private fee work until at least 8 weeks if the page says demand delays apply. |
Register with The Orchard Medical Centre
Check catchment first
The registration page asks users to check the catchment area before completing the registration form.
Use the official NHS registration form
Use the “register with a GP surgery: Orchard Medical Centre” route from the official practice page.
Have NHS number if known
The practice says it is helpful to have your NHS number. Use the NHS website to find it if needed.
Medication buffer
If you take regular medicines, keep enough supply while registration, record transfer and prescription setup happen.
Doctors and Practice Team
Doctors listed by practice
The official doctors page lists GPs including Dr Juliane Matthies, Dr Richard Berkley, Dr Grant, Dr Rebecca Hennessy, Dr Rhian Hatton, Dr Alice Cooper, Dr Ben Cresswell, Dr Amy Hirsch, Dr Richard Pettit-Mills, Dr David Salmon, Dr Kethon Mahmud and Dr Sarah Williams.
Health Navigators and teams
The practice team includes management, patient-care administrators, prescriptions team, reception/health navigators and nurse administrators, with teams trained to route enquiries to the right help.
Accessibility, Parking and Interpreter Support
Disabled parking
The practice says disabled parking is available at the front of the building for blue badge holders.
Building access
The ground floor is level without ramps, and a lift is available to the first floor.
Hearing support
A loop induction system is available at reception to assist people who are hearing impaired.
Interpreter
The practice offers a “language line” service if an interpreter is required.
Guide dogs
Guide dogs are welcome, with awareness requested for other patients or staff who may have allergies or fear of dogs.
Call-in screen
The practice lists visual and audible screens, clearly labelled rooms and braille room labelling.
Feedback, Reviews and Complaints
CQC rating
CQC lists The Orchard Medical Centre as Overall: Good.
FFT snapshot
June 2026 Friends and Family results show 378 responses: 306 Very Good, 43 Good, 14 Neither, 9 Poor, 4 Very Poor and 2 Don’t Know.
Complaint route
Complaints can be made using the complaints form or addressed to Oliver Bridgeman, the practice Complaints Lead.
Orchard Medical Centre Map
Use the map for Macdonald Walk, Kingswood, South Gloucestershire, BS15 8NJ. Before travelling, check whether the task is better handled through NHS App, phone option, online form, pharmacy, NHS 111 or 999.
Orchard GP Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Urgent appointment call
Hello, I’m registered at The Orchard Medical Centre. I need urgent help today for ______. Symptoms started ______. I am not having 999 symptoms. My best callback number is ______.NHS App support
Hello, I need help using the NHS App for ______. I can / cannot log in. I can bring ID to the practice if needed. What is the correct support route?Prescription query
Hello, I ordered ______ on ______ through NHS App / form. My nominated pharmacy is ______. Has it been sent, or is a review needed?Record access
Hello, I can only see medicines/allergies in my GP record. I would like to request full online access and can provide photo ID. What is the next step?Official Links After the Explanation
Orcha / Orchard Medical Centre FAQ
Is Orcha Medical Centre the same as Orchard Medical Centre?
“Orcha Medical Centre” appears to be a shortened or misspelled search. The official GP practice covered here is The Orchard Medical Centre at Macdonald Walk, Kingswood, South Gloucestershire, BS15 8NJ.
What is The Orchard Medical Centre phone number?
The main phone number is 0117 980 5100.
What are Orchard Medical Centre opening hours?
The practice lists Monday to Friday 8:00am to 6:30pm, Saturday 8:00am to 1:00pm, and Sunday closed. Phone lines are open Monday to Friday 8:00am to 6:30pm and are not open on weekends.
Can I use the NHS App with Orchard Medical Centre?
Yes. The practice encourages able patients to use the NHS App for repeat prescriptions, appointment management, GP record access, test results, NHS number, NHS 111 online and secure messages where enabled.
How do I turn on NHS App notifications?
Open the NHS App, tap the account icon, tap settings, tap manage notifications, go to device settings and allow notifications.
How do I book a GP appointment?
For urgent problems that cannot wait, phone 0117 980 5100 during opening hours. For routine appointment requests, use the website appointment form or phone during opening hours. Health Navigators may ask questions to direct you to the right clinician or service.
How do I cancel an appointment?
You can cancel using your NHS account, phone 0117 980 5100, use the 24/7 automated check/cancel option, complete the online form, or speak to reception.
How do repeat prescriptions work?
Use NHS App or the repeat prescription request form. The practice says repeat prescription requests are not taken over the phone or by email, and it can take up to 3 working days for a prescription to be sent to the pharmacy.
When is the prescription query line open?
The prescription query line is open Monday to Friday from 11:00am to 2:00pm. Call 0117 980 5100 and choose option 3. It is for prescription-related enquiries only, not repeat prescription requests.
How do I access my full GP record?
Use NHS account, NHS App or Patient Access, but ask the surgery for full health-record access and prove identity. Without full access you may only see medicines and allergies.
What is Orchard Medical Centre’s CQC rating?
CQC lists The Orchard Medical Centre as Overall: Good.
How do I complain or give feedback?
Use the practice complaints form, phone the practice, take part in the Friends and Family Test, leave an NHS review, or write to the practice. Complaints can also be addressed to Oliver Bridgeman, the practice Complaints Lead.