Find the Right St Peters Route
Use this page to choose the correct action fast: PATCHS, reception, NHS App, Patient Access, pharmacy, GP access centre, NHS 111, 999, prescriptions, fit notes, test results or registration.
Key correction: St Peters Medical Centre uses PATCHS for online requests. The surgery is closed at weekends, but Harrow access-centre appointments may provide additional evening/weekend GP access.
Choose the Right Route Before You Call
| What you need | Use this first | St Peters detail | Avoid this mistake |
|---|---|---|---|
| Routine GP advice or appointment request | PATCHS | PATCHS is open 24/7 for submission and monitored by clinicians during opening hours. | Do not write only “I need an appointment”; give symptoms and availability. |
| Urgent issue today or tomorrow | PATCHS or reception during opening hours | The appointments page says urgent appointments are for today or tomorrow, Monday to Friday, during opening times. | Do not use PATCHS for urgent requests when the practice is closed. |
| Cannot use PATCHS | Call 0208 864 4868 | Reception can go through the PATCHS form and submit it on your behalf. | Do not give up because you are not confident online. |
| Practice closed | NHS 111 online or call 111 | Use 111 for urgent medical help that is not life-threatening. | Do not wait until Monday if the problem needs urgent care. |
| Weekend/evening GP access | Practice route or NHS 111 | Access-centre appointments may be booked via the practice or NHS 111. | Do not walk into an access centre expecting a guaranteed appointment. |
| Repeat prescription | NHS account, NHS App, Patient Access, PATCHS, paper slip or post | Usually collect prescription 3 working days after ordering. | Do not phone for routine repeat prescriptions. |
| Test results | NHS App, Patient Access, phone/visit after 11am | Routine bloods often take 72 hours, but some tests take weeks. | Do not panic if a repeat test is requested; it may be for monitoring or clarification. |
| Medical emergency | 999 | Use emergency services when someone is seriously ill, injured or life is at risk. | Do not use web forms, email, reviews or contact pages. |
NHS 111, Weekend GP and Out-of-Hours Help
When the surgery is closed
Use NHS 111 online or call 111 if you need medical help now and it is not life-threatening. NHS 111 online is for people aged 5 and over; call 111 for a child under 5.
Weekend GP access
The practice lists local GP access centres for additional evening/weekend primary-care appointments, bookable via the practice or NHS 111.
Emergency route
Call 999 in a medical or mental-health emergency when someone is seriously ill, injured or their life is at risk.
PATCHS at St Peters: What to Submit and What Not to Submit
Good uses
Appointments, symptoms, medical advice, prescriptions, fit notes, test-result questions and admin requests.
Language support
The PATCHS guide says you can choose a language and requests can be automatically translated to English for practice staff.
Photo uploads
Visible rashes, swelling or skin changes may be helped by a photo, but do not send photos of sensitive areas.
Book button warning
The practice says not to use the “Book Appointment” button because it does not operate an open appointment calendar.
| PATCHS field | Helpful answer | Poor answer that delays care |
|---|---|---|
| Main problem | “Cough and fever for 4 days, worse today, asthma history.” | “Need appointment.” |
| Medication query | Medicine name, dose, pharmacy, who prescribed it, what changed. | “Need my medication.” |
| Referral chase | Which hospital, department, date, who referred, reason. | “Chase my referral.” |
| Availability | Times you can answer, work/school limits, interpreter/access needs. | Leaving availability blank then missing the callback. |
Opening Hours and Best Time to Use Each Route
| Day | Opening hours | Best use | Closed route |
|---|---|---|---|
| Monday | 8am-6:30pm | PATCHS monitored; routine and urgent weekday requests. | NHS 111 after closing if urgent. |
| Tuesday | 8am-6:30pm | Call if unable to use PATCHS; pharmacy for minor medicine questions. | NHS 111 after closing if urgent. |
| Wednesday | 8am-8pm | Later opening listed; confirm appointment timing before travelling. | NHS 111 after closing if urgent. |
| Thursday | 8am-6:30pm | Routine follow-up, prescriptions, results and admin. | NHS 111 after closing if urgent. |
| Friday | 8am-6:30pm | Sort prescriptions/results before weekend closure. | NHS 111 over weekend if urgent. |
| Saturday | Closed | Use access-centre route if arranged; otherwise NHS 111 if urgent. | 999 for emergencies. |
| Sunday | Closed | Use NHS 111, pharmacy or access-centre route if directed. | 999 for emergencies. |
Appointments: How St Peters Routes GP Requests
Submit PATCHS first where possible
Use PATCHS for medical, appointment and admin requests. It is available 24/7 but monitored during opening hours.
Reception does not book most GP appointments directly
The appointments page says most GP appointment requests are assessed and booked by the clinical team.
Reception can help if you cannot complete PATCHS
If you cannot submit PATCHS yourself, reception can go through the form and submit it for you.
Some pre-agreed appointments can be booked by reception
Blood tests, asthma reviews, injections and similar pre-agreed clinician requests may be bookable through reception.
State your preferences clearly
Tell the practice if you prefer phone, face-to-face, video, text or email, but the clinician may choose face-to-face if clinically needed.
Mention interpreter and access needs early
The appointment guidance asks patients to say if they need an interpreter or any access/communication support.
Harrow GP Access Centres: Evening and Weekend Context
| Access centre | Address | Listed access hours | How appointments are arranged |
|---|---|---|---|
| The Pinn Medical Centre | Love Lane, Pinner, HA5 3EE | 8am to 8pm, daily | Booked via the practice or NHS 111 when appropriate. |
| GP Direct | 3-7 Welbeck Road, Harrow, HA2 0RQ | 8am to 6:30pm, Monday to Friday | Local access-centre route, not a casual walk-in guarantee. |
| Elliot Hall Medical Centre | 165-167 Uxbridge Road, Hatch End, HA5 4EA | 8am to 6:30pm, Monday to Friday | Use practice/NHS 111 direction for correct booking route. |
Repeat Prescriptions: 3 Working Days and No Phone Requests
| Prescription task | Best route | Exact St Peters detail | Prepare this |
|---|---|---|---|
| Routine repeat | NHS account, NHS App or Patient Access | These accounts show repeat medicines and dosage so you can choose what you need. | Medicine name, strength, dose and nominated pharmacy. |
| Online request alternative | PATCHS | The practice lists PATCHS as another way to request medication. | Include all medication details; avoid “need my medication.” |
| Paper request | Bring or post completed paper slip | You can bring the slip to surgery or post it with a stamped addressed envelope. | Allow postal delay. |
| Collection timing | Usually after 3 working days | The practice says you can usually collect your prescription 3 working days after ordering. | Add pharmacy dispensing time. |
| Medicine question | Local pharmacist first, or surgery pharmacist after 10am | The prescription page says phone the surgery pharmacist after 10am on 0208 864 4868. | Medicine name, side effect, dose and reason for concern. |
| Private prescription | Ask practice first | Practice fee listed for issuing private prescription: £20. | Private clinician notes may be needed before NHS conversion. |
| Old medicines | Return to pharmacy or surgery | Do not put old medicines in household bin or flush them down toilet. | Keep out of reach of children/pets until returned. |
Test Results: When to Check and How Long Results Take
Where to see results
After doctor review, view results through NHS account/NHS App, Patient Access, or phone/visit the surgery after 11am.
When to phone
Phone 0208 864 4868 or visit after 11am for results the practice can share.
Repeat test does not always mean serious
The practice says repeat tests may be for borderline/equivocal results or where further checks are needed.
| Test type | Time listed by practice | Useful patient note |
|---|---|---|
| Most routine blood tests | 72 hours | Check after review, not instantly after the blood draw. |
| Diabetes HbA1c | 1 week | Use NHS App/Patient Access if enabled. |
| Rheumatoid arthritis blood test | 1 week | May need clinician interpretation. |
| Coeliac blood test | 2 weeks | Do not chase too early. |
| Vitamin D blood test | 3 weeks | Longer wait listed by practice. |
| Chest X-ray / ultrasound | 10 days | Hospital processing may affect timing. |
| Urine / sputum / stool sample | 1 week | Contact sooner if symptoms worsen. |
| Skin scraping / nail clippings | Up to 3 months | Fungal tests can be slow. |
| Smear or vaginal swab | Up to 2 weeks | Follow NHS screening instructions if applicable. |
Sick Notes and Fit Notes: 7-Day Rule
| Situation | St Peters guidance | Best action |
|---|---|---|
| Off work 7 days or less | Employer should not ask for medical evidence; self-certification applies. | Complete your employer’s self-certification process. |
| Off work more than 7 days | Phone 0208 864 4868 or visit surgery from 10am to 6pm. | Explain condition, dates, employer requirement and whether you were seen clinically. |
| School or university absence | Practice says GP fit notes certify unfitness for work, not school/university absence. | Use parent/guardian note or school/university process. |
| You saw the GP while unwell | Practice may provide a copy of consultation notes. | Ask what record evidence can be shared. |
Registering with St Peters Medical Centre
Check the catchment area
The practice says it can register new NHS patients if they live within its catchment area.
Use online or paper route
The registration page lists online registration and paper forms, but the homepage has recently shown a notice that the online registration service may be temporarily unavailable.
Bring proof
For in-person registration, bring photo ID and separate proof of current address.
Have NHS number ready if known
The practice says it is helpful to have your NHS number when registering.
Allow processing time
After documents are received, registration may take up to 10 working days, with SMS notification after completion.
NHS App, Patient Access and Online Health Management
NHS account / NHS App
Use for repeat prescriptions, test results, health record access, appointment checking/cancelling and vaccination record where enabled.
Patient Access setup
The practice says first-time Patient Access setup requires an online-services form and visiting surgery with photo ID.
Health record access
Record access can include medication, allergies, vaccinations, previous illnesses, test results, letters and appointment notes.
Surgery Clinics and Services Patients Search For
Antenatal clinic
Listed by the practice under surgery clinics.
Travel clinic
Use PATCHS or phone to ask about travel appointments and timing.
Asthma / respiratory
Asthma and respiratory disease clinics are listed.
Diabetes / BP / heart
Diabetes, blood pressure and heart disease clinics are listed.
Home Visits: When to Request
Who it is for
If you are housebound and need an appointment, a clinician will phone to assess needs and arrange a visit if appropriate.
Best time
The appointments page says it is helpful to phone before 10:30am for a home visit request.
Not an emergency route
If the person is severely ill, injured, confused, breathless or unsafe, use 999 or NHS 111 depending on seriousness.
Access, Parking, Interpreter and Chaperone Support
| Need | What the official pages say | Action |
|---|---|---|
| Disabled access | Contact page lists disabled parking, disabled WC, step-free access and wheelchair access. | Call before travelling if access is essential. |
| Loop induction | Contact page lists loop induction system. | Mention hearing-support needs when booking. |
| Interpreter | Appointment guidance asks patients to say if they need an interpreter. | Include this in PATCHS or tell reception. |
| Chaperone | Appointments page says all patients are entitled to a chaperone during consultation, examination or procedure. | Ask before or during the appointment. |
| Parking | Contact page lists car parking and disabled parking. | Allow extra time; parking availability is not guaranteed by the article. |
Reviews, Feedback and Complaints
Feedback routes
The practice lists feedback form, NHS Friends and Family Test, Google review, phone or surgery visit.
Complaint first step
Speak to a member of staff or ask for the Complaints Manager, Louise Hewitt.
Complaint timing
Complaints should usually be raised within 12 months. The practice says it responds within 3 business days and aims to resolve within 40 days.
Map: St Peters Medical Centre Harrow
Use this map for Colbeck Road, Harrow, Middlesex, HA1 4BS. Before travelling, check whether your issue needs PATCHS, reception, NHS 111, pharmacy, access-centre appointment or 999.
St Peters Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
PATCHS request
My main problem is ______. It started ______. It is getting better/worse/same. I have tried ______. My medicines/allergies are ______. I can take a call at ______. I prefer phone/face-to-face/video/text if clinically suitable.Cannot use PATCHS
Hello, I cannot complete PATCHS online. Can reception help me go through the form and submit a request for ______?Prescription query
Hello, I requested ______ on ______ using ______. My nominated pharmacy is ______. Has it been processed, and is a medication review needed?Test results
Hello, I’m calling after 11am about my test result. The test was ______ on ______. I am the patient / authorised parent or guardian. Can you tell me whether it has been reviewed?Fit note
I have been off work since ______. I need advice about a fit note. I understand self-certification usually applies for 7 days or less. What is the correct route?Complaint
I would like to raise feedback/complaint about ______ on ______. I would like to know the next step in the practice complaints process and how I will be updated.Official Links After the Explanation
Use these official links for final action because opening times, PATCHS access, registration status, access-centre details and prescription rules can change.
St Peters Medical Centre FAQ
Where is St Peters Medical Centre?
St Peters Medical Centre is at Colbeck Road, Harrow, Middlesex, HA1 4BS.
What is the St Peters Medical Centre phone number?
The reception phone number is 0208 864 4868.
Does St Peters Medical Centre use PATCHS?
Yes. The official website says patients can use PATCHS online for appointments, advice, prescriptions, fit notes, test-result questions and admin requests. PATCHS is open 24/7 for submission and monitored during opening hours.
Is St Peters Medical Centre open at weekends?
No. The official opening times list Saturday and Sunday as closed. For urgent help when closed, use NHS 111 online or call 111. Call 999 for life-threatening emergencies.
What are St Peters Medical Centre opening hours?
Monday 8am-6:30pm, Tuesday 8am-6:30pm, Wednesday 8am-8pm, Thursday 8am-6:30pm, Friday 8am-6:30pm, Saturday closed and Sunday closed.
How do I get a weekend GP appointment?
St Peters lists local GP access centres that provide additional evening and weekend clinical times. Access appointments can be booked via the practice or NHS 111 when appropriate.
Can reception book my GP appointment directly?
The appointments page says most GP appointment requests are assessed and booked by the clinical team, not directly by reception. If you cannot complete PATCHS, reception can help submit the form for you.
How long do repeat prescriptions take?
The prescription page says you can usually collect your prescription 3 working days after ordering. Add extra time for the pharmacy to dispense the medicine.
Can I request repeat prescriptions by phone?
No. The practice says repeat prescription requests are not taken over the phone. Use NHS account/NHS App, Patient Access, PATCHS, paper slip or post.
When should I call for test results?
After a doctor has reviewed results, you can view them online or phone/visit the surgery after 11am. Many routine blood tests take 72 hours, but some tests take longer.
How do I request a fit note?
If you are off work for 7 days or less, self-certification usually applies. If you have been off sick for more than 7 days, phone 0208 864 4868 or visit the surgery from 10am to 6pm.
What is the CQC rating for St Peters Medical Centre?
CQC lists St Peter’s Medical Centre as Overall: Good. Check the official CQC profile for the latest inspection information.