Cleevelands Practice & Doctor Hub Made Clear
Use this independent guide when you need Cleevelands Medical Centre’s current doctors, phone number, Sapphire Road address, opening hours, appointment route or a reliable way to understand reviews and CQC information.
The practice currently uses Anima to allocate GP and minor-ailment appointment requests. Its official staff page also publishes the current GP team, so you can check who works at the surgery without relying on an old directory.
Choose the Right Cleevelands Route
Most visitors need one practical action rather than a complete directory of everything the practice does.
| What you need | Start here | Cleevelands detail | Useful check |
|---|---|---|---|
| GP or minor-ailment request | Anima | Requests are reviewed through the practice’s clinical triage system. | Anima can close when safe appointment capacity is reached. |
| Cannot use Anima yourself | Call the surgery | 01242 672669 | A patient advisor can complete the same type of request with you. |
| Prefer a particular doctor | State your preference | The practice asks patients to say if they prefer a particular clinician. | If that doctor is unavailable, another doctor or locum may be offered. |
| Repeat prescription | NHS App / official prescription form | Allow two working days before collection. | Practice processing time does not include extra pharmacy preparation time. |
| Register | NHS registration service | NHS currently says the surgery is accepting new patients. | Check the practice catchment area first. |
| Leave a review or feedback | Official feedback routes | Feedback form, Friends and Family Test or NHS review route. | CQC rating is regulatory information, not a patient star-review score. |
| Urgent help when closed | NHS 111 | Use 111 online or call 111 where appropriate. | Call 999 for a life-threatening emergency. |
Doctors Currently Listed at Cleevelands
Cleevelands’ own staff page currently separates its doctors into GP partners and other GPs. The list below keeps that distinction instead of copying long biographies.
GP partners
GPs
The Practice Is More Than Its GP List
The official staff and appointment pages also describe a wider clinical team. For example, the current doctor page lists Luis De Sousa as an Advanced Care Practitioner.
Cleevelands’ appointment process can direct a patient to a doctor, nurse or another suitable healthcare professional. This is why an Anima request is not simply an online calendar for choosing any doctor and time.
How Cleevelands GP Appointments Work
Cleevelands currently says its doctor and minor-ailment appointments are allocated using Anima, an online clinical-triage system reviewed by a GP.
Start from Cleevelands’ official website
Use the current Anima button presented by the practice rather than relying on a saved third-party booking link.
Submit the appropriate request
For a GP appointment, the practice’s Anima instructions tell patients to select the option for help with a medical issue.
The request is clinically triaged
Cleevelands says the answers are used to select the appropriate clinician and appointment time frame rather than operating only on a first-come-first-served basis.
Follow the response
The practice may contact patients by telephone, text, email or Anima and may arrange a telephone or face-to-face consultation.
When Does Cleevelands Anima Open?
There is an important source inconsistency here, so this independent guide will not invent certainty.
One current FAQ says 8am
Cleevelands’ Anima FAQ says requests are accepted from 08:00, matching the opening of its phone service.
Another Anima page says “aim” for 7:30am
A separate current practice information page says it aims to have Anima open from 7:30am.
Cleevelands Medical Centre Opening Hours
The current official opening-times page lists the surgery as open on weekdays and closed at weekends.
| Day | Published opening hours | Before travelling |
|---|---|---|
| Monday | 8:00am–6:30pm | Check for temporary notices. |
| Tuesday | 8:00am–6:30pm | Current official surgery hours. |
| Wednesday | 8:00am–6:30pm | Current official surgery hours. |
| Thursday | 8:00am–6:30pm | Current official surgery hours. |
| Friday | 8:00am–6:30pm | Check notices before a time-sensitive visit. |
| Saturday | Closed | Enhanced-access arrangements can be separate. |
| Sunday | Closed | Use an appropriate NHS urgent route if required. |
Cleevelands Reviews: What Can Actually Be Verified?
Search results often mix patient reviews, commercial ratings and CQC inspection information together. They are not the same thing.
The strongest independently regulated quality source for this page is the Care Quality Commission. CQC currently displays Cleevelands Medical Centre as Good overall.
How to Leave Feedback or a Review
Cleevelands publishes several official ways for patients to comment on their experience.
Send a compliment, suggestion, feedback or complaint through the practice’s official form.
The practice lists the NHS Friends and Family Test as one of its patient-feedback routes.
Cleevelands’ feedback page also directs patients to the NHS website if they want to leave a review.
Feedback can also be given by calling the practice on 01242 672669.
About Cleevelands Medical Centre
A newer purpose-built GP site
The practice says Cleevelands Medical Centre opened in January 2019.
Its official description lists 14 clinical rooms, two waiting rooms, a counselling room and a minor-operations suite.
The practice also describes a large free car park and an on-site pharmacy at the Sapphire Road site.
GP training practice
Cleevelands says it became a training practice for new doctors in 2020.
For medical students and trainees, this is relevant context: patients may encounter qualified clinicians working alongside doctors undertaking structured training.
Participation in medical education should not be confused with consent to an individual student’s involvement in a particular consultation.
Repeat Prescription Route
Cleevelands’ online repeat-prescription form tells registered patients to allow two working days before collecting a prescription.
The practice’s Anima guidance says the NHS App is the quickest route for routine repeat medications.
Cleevelands also provides its own online repeat-prescription request service.
Submit a routine repeat request with enough time before you expect to need the medicine.
Registering With Cleevelands Medical Centre
The current NHS profile says Cleevelands Medical Centre is accepting new patients .
Check the catchment area
Cleevelands asks prospective patients to check whether their postcode is inside the practice’s current catchment area before completing a registration form.
Use the official NHS registration service
The practice currently directs new patients to the NHS Register with a GP surgery service.
Follow any medication-related onboarding instructions
The practice publishes additional instructions for new patients who take regular medication, so read its current registration page rather than assuming repeat prescriptions transfer instantly.
Accessibility, Parking and Family Facilities
Cleevelands’ current contact page lists a detailed range of accessibility and visitor facilities.
Physical access
Wheelchair access, step-free access and a disabled toilet are currently listed.
Communication access
The practice lists an induction loop, signing service, Braille translation service and text relay.
Parking
Car parking, cycle parking, disabled parking and parent-and-child parking are listed on the practice contact page.
Home Visit Requests
The practice’s current appointment guidance says home-visit requests should be made by telephone before 10:30am.
Cleevelands states that home visits are considered for patients who are housebound or too unwell to attend the surgery, and the GP decides whether a home visit is clinically required and how urgently it is needed.
Cleevelands in Gloucestershire Primary Care
Cheltenham Peripheral PCN
NHS Gloucestershire currently lists Cleevelands Medical Centre in the Cheltenham Peripheral Primary Care Network.
The network also includes other GP practices in the wider Cheltenham area.
NHS Gloucestershire
NHS Gloucestershire ICB’s current practice information lists Cleevelands and confirms its official practice website.
The NHS practice code is L84036.
When Cleevelands Medical Centre Is Closed
Use Anima or the appropriate practice service when it is available.
Use NHS 111 online or call 111 for the appropriate NHS urgent-care route.
Call 999. Do not wait for Anima to reopen or for routine reception access.
Cleevelands Medical Centre Map
Verified address: Cleevelands Medical Centre, Sapphire Road, Bishops Cleeve, Cheltenham, Gloucestershire GL52 7YU .
The map is provided as a directions tool only. It is not an official Cleevelands Medical Centre or NHS map.
Cleevelands Patient Route Finder
This does not assess symptoms. Open the task that matches what you are trying to do.
I need a GP or minor-ailment appointment
Start from Cleevelands’ official website and use its current Anima route.
Anima can close when daily safe appointment capacity has been reached.
I cannot use Anima online
Call 01242 672669. The practice says a patient advisor can work through the Anima questions with patients who cannot use the online system themselves.
I want to see a particular doctor
State your clinician preference when making the request.
Cleevelands says another doctor or locum may be offered if the person you request is unavailable.
I need a repeat prescription
Use the NHS App or Cleevelands’ current official repeat-prescription route and allow two working days for practice processing.
I want to register
NHS currently says Cleevelands is accepting new patients.
Check the practice catchment area first and use the official NHS registration route.
I want to leave feedback or a review
Use the Cleevelands feedback page. The practice offers a feedback form, Friends and Family Test, NHS review route and telephone feedback.
The surgery is closed and I need urgent help
Use NHS 111 online or call 111 where appropriate. Call 999 for a life-threatening emergency.
Essential Official Sources
These links are deliberately limited to the pages most useful for taking action or checking a claim.
Cleevelands Medical Centre FAQs
What is Cleevelands Medical Centre’s phone number?
The verified practice number is 01242 672669.
Where is Cleevelands Medical Centre?
The practice is at Sapphire Road, Bishops Cleeve, Cheltenham, Gloucestershire GL52 7YU .
What are Cleevelands Medical Centre’s opening hours?
The current official opening-times page lists the surgery as open 8:00am–6:30pm Monday to Friday, with Saturday and Sunday closed.
Which doctors work at Cleevelands Medical Centre?
The current practice doctor page lists GP partners Dr Holly Ash, Dr Chris Brookes, Dr Richard Gracie and Dr Sam Tilley, and GPs Dr Annie Connor, Dr Ed Fitzgerald, Dr Melinda Nugent and Dr Jenny Combellack.
How do I request a GP appointment at Cleevelands?
Cleevelands currently allocates GP and minor-ailment appointment requests through Anima. Start from the practice website and use its current Anima link.
What if I cannot use Anima?
The practice says patients can continue to telephone 01242 672669. A patient advisor can complete the Anima questions with you.
What happens when Anima reaches capacity?
The practice says Anima can close once its safe working capacity or available appointment capacity has been reached for the day.
What is Cleevelands Medical Centre’s CQC rating?
CQC currently displays an overall rating of Good. Its comprehensive inspection took place on 13 February 2020 and the report was published on 3 April 2020. CQC later reviewed available information on 6 July 2023 and did not reassess the rating at that stage.
Where can I leave a Cleevelands Medical Centre review?
The practice’s feedback page lists an official feedback form, Friends and Family Test, NHS website review option and telephone feedback on 01242 672669.
Is Cleevelands Medical Centre accepting new patients?
The current NHS profile says the surgery is accepting new patients. Check the Cleevelands catchment area before completing its official registration process.
How long does a repeat prescription take?
The current practice repeat-prescription page says to allow two working days before collection. A pharmacy may need additional preparation time after the prescription is issued.
What should I do if Cleevelands Medical Centre is closed?
For urgent medical help that is not a life-threatening emergency, use NHS 111 online or call 111. For a life-threatening emergency call 999.