Coleman Street GP Access Network Explained
Searching for “Coleman Medical Centre Derby” usually leads patients to the GP service operating inside Coleman Health Centre. Its current official practice name is Lister House at Coleman Street.
It is one of four Lister House Surgery sites in Derby. That matters because registered patients are not necessarily limited to a doctor or appointment physically based at Coleman Street.
TRIAGE
Which Coleman Street GP Route Should You Use?
Lister House now works more like a clinical routing system than a simple “phone at 8am and ask for a doctor” model.
| What you need | Best starting route | What to expect | Important detail |
|---|---|---|---|
| GP appointment request | Current online request / NHS App / reception | Request enters Lister House’s total-triage process. | A request does not automatically mean a GP appointment will be booked. |
| Cannot use online services | 01332 271212 | Staff can take the request through the practice access process. | Phone and in-person requests enter the same total-triage model. |
| Check/cancel existing appointment | NHS App / SystmOnline | Available appointment information can be managed digitally. | Cancellation is also available by phone. |
| Repeat prescription | NHS App / SystmOnline / Medicines Order Line | Request goes through the prescription process. | Do not order repeats through normal surgery reception or surgery phone. |
| Test result | NHS App / SystmOnline | Available reviewed results can be viewed online. | Follow any message or follow-up instruction from the practice. |
| Evening or Saturday appointment | Lister House appointment team | Some extended-hours appointments may be offered. | Check which of the practice sites you must attend. |
| Urgent help when closed | NHS 111 | NHS 111 directs you to suitable urgent care. | Call 999 for a life-threatening emergency. |
GP Appointments in 2026: Start With the Request, Not a Doctor Queue
NHS England Midlands highlighted Lister House Surgery’s Derby access model in March 2026. The practice uses total triage, meaning appointment requests are considered using the same structured approach whether they arrive online, through the NHS App, by phone or in person.
Start through an official Lister House route
Use the current Lister House website, NHS App, telephone 01332 271212, or reception. Avoid old third-party booking links.
Give the information requested
The total-triage model uses structured information so the practice can understand what type of help is being requested.
Clinical staff assess the request
NHS England says Lister House’s appointment requests are assessed by its clinical team using the same process regardless of how the request entered the practice.
Follow the next step offered
That may be an appointment, a different health professional, community pharmacy support or another appropriate next step.
What “Total Triage” Means for a Coleman Street Patient
No digital advantage in clinical priority
NHS England describes the practice as treating requests consistently whether they are submitted digitally, by telephone or in person.
Request first, appointment second
The practice can assess what is needed before deciding which professional, appointment or service is most suitable.
Not every request ends with a GP
Depending on the issue, another clinician, community pharmacy or different NHS pathway may be more appropriate.
Coleman Street Is One of Four Lister House Sites
This is one of the most useful facts to know before requesting a GP appointment.
NHS Doctors Currently Listed by Lister House Surgery
The current official staff page lists the doctors below. This is a practice-wide Lister House team. It should not be interpreted as proof that every named doctor runs a clinic at Coleman Street every day.
Can You Choose a Specific Lister House Doctor?
If there is a particular doctor or healthcare professional you want to see, tell the practice when making the request.
Availability will depend on the type of appointment, the clinician’s working pattern and which Lister House site has the appropriate appointment capacity.
Coleman Street GP Opening Hours
Lister House’s current contact page gives Coleman Street different site hours from the main St Thomas Road surgery.
| Day | Coleman Street GP site | Note |
|---|---|---|
| Monday | 8:00am–6:00pm | Current published site hours. |
| Tuesday | 8:00am–6:00pm | Current published site hours. |
| Wednesday | 8:00am–6:00pm | Current published site hours. |
| Thursday | 8:00am–6:00pm | Current published site hours. |
| Friday | 8:00am–6:00pm | Current published site hours. |
| Saturday | Closed for normal Coleman site opening | Wider extended-hours appointments may operate separately. |
| Sunday | Closed | Use the appropriate out-of-hours NHS route. |
Evening and Saturday Appointments
Lister House says some appointments may also be available through its extended-hours arrangements.
Weekday evenings
Current practice information lists some extended-hours appointments between 6:30pm and 8:00pm, Monday to Friday, excluding bank holidays.
Saturday
Current practice information lists some Saturday appointments between 9:00am and 5:00pm.
NHS App and Online GP Access
Lister House’s online-services page was updated in June 2026 and separates online contact forms from NHS account / SystmOnline functions.
NHS App
The practice lists NHS App access for functions including appointment requests, prescriptions, results and GP-record information where enabled.
SystmOnline
Lister House also supports SystmOnline for available repeat prescription, result, health-record and appointment functions.
Practice contact form
Current online services also allow patients to request appointments, sick notes, test-result help and administrative support.
Repeat Prescriptions: Do Not Use Normal GP Reception
Lister House’s current prescription page, updated in August 2026, specifically says repeat prescription orders are not accepted through the surgery telephone or at reception.
NHS App / NHS account
Request eligible repeat medicines through your NHS account.
SystmOnline
Use the supported GP online service for repeat medicine requests where enabled.
Medicines Order Line
Current Lister House information lists 01158 550260, Monday–Friday, 9:00am–4:00pm.
Pharmacy dispensing time is separate from the GP practice’s processing period.
Registering With Lister House Surgery
Lister House maintains a current new-patient registration page and practice-area guidance.
Check the current Lister House catchment
Use the official practice registration page rather than assuming that living near Coleman Health Centre automatically places you inside the normal practice area.
Complete the official registration process
Submit registration information only through the NHS/practice-approved process.
Understand the out-of-area rule
Lister House says patients living or moving outside the normal practice area may be able to register or remain registered if they remain in a DE postcode, but are treated as out-of-area patients.
Accessibility at Coleman Street
Lister House’s current contact page provides practice-wide accessibility information for all four sites.
Step-free access
Step-free access is listed at all Lister House sites.
Disabled parking
Coleman Street is specifically listed as having 4 disabled parking spaces, although availability is limited.
Hearing & toilet access
Induction loops and disabled toilet facilities are listed as available across all practice sites.
Wheelchairs are also described as available on request from reception at the practice sites.
Same Coleman Building, Different NHS Services
Coleman Health Centre is not used only by Lister House GP services. Current NHS and Derbyshire Community Health Services listings show other healthcare services also using the Coleman Street building.
Lister House GP service
GP reception: 01332 271212. This is the route relevant to GP appointments, Lister House doctors and general-practice administration.
Other clinics
Other NHS services operating from Coleman Health Centre can have different booking systems, opening times and telephone numbers.
CQC Information for the Coleman Street GP Branch
CQC inspection material identifies Lister House at Coleman Street as a branch of the registered Lister House at Chellaston location operated by Dr Hale and Partners.
Registered location rating
CQC currently displays Good overall for Lister House at Chellaston, the registered location whose inspection material identifies Coleman Street as a branch.
Inspection age matters
The latest inspection shown for that registered location took place on 18 October 2016, with the report published on 27 February 2017.
Later monitoring
CQC reviewed available information on 6 July 2023 and said it had not found evidence requiring the rating to be reassessed at that stage.
What Are You Trying to Do?
Open the task that matches your situation. This is an administrative navigation tool, not medical advice.
I need a GP appointment
Start through the current Lister House appointment route using its website, NHS App, phone 01332 271212 or reception. The request enters the practice’s total-triage process.
I want a particular doctor
Tell Lister House about your clinician preference when requesting care. Availability depends on working pattern, clinical need and appointment capacity across the practice.
I need to cancel an appointment
Lister House lists the NHS account/NHS App, SystmOnline and telephone 01332 271212 as cancellation routes.
I need a repeat prescription
Do not send a normal repeat order to GP reception. Use the NHS App, SystmOnline or the Medicines Order Line route published by Lister House. Allow up to 5 full working days for practice processing.
I need an evening or Saturday appointment
Ask Lister House about its extended-hours appointments. Check the site named in the confirmation because extended access should not be assumed to take place at Coleman Street.
I found another Coleman Health Centre telephone number
Coleman Health Centre hosts multiple services. If you need the Lister House GP practice, the current GP reception number is 01332 271212.
The GP practice is closed and I need urgent help
Use NHS 111 online or call 111 for appropriate urgent medical help that is not a life-threatening emergency. Call 999 for a life-threatening emergency.
Coleman Street GP Map and Directions
GP location: Lister House at Coleman Street, Coleman Street, Allenton, Derby, DE24 8NH .
The Google map below is provided as a directions aid. It is not an official Lister House or NHS map.
Essential Official Sources
The page keeps outbound links concentrated here so a patient can understand the workflow before leaving the guide.
Coleman Medical Centre Derby FAQs
What is the official name of Coleman Medical Centre in Derby?
The current GP practice website calls the service Lister House at Coleman Street. The wider building is commonly called Coleman Health Centre. “Coleman Medical Centre” is commonly used as a search phrase but is not the formal current GP practice name shown on the Lister House website.
What is the Coleman Street GP phone number?
The current Lister House Surgery reception number used across the practice is 01332 271212.
What are Coleman Street GP opening hours?
Lister House currently lists its Coleman Street site as open Monday to Friday from 8:00am to 6:00pm. Normal Saturday and Sunday opening is not listed for the Coleman Street branch.
Is Coleman Street part of Lister House Surgery?
Yes. Lister House at Coleman Street is one of four current Derby locations operated as part of Lister House Surgery.
Can Coleman Street patients attend another Lister House site?
Yes. The practice says Lister House patients can choose to attend appointments across its four Derby sites. Always check the location shown in your booking confirmation.
Which doctors work at Coleman Medical Centre?
The official staff page lists a practice-wide Lister House GP team including Dr Sandy Khosla, Dr Mahya Johnson, Dr Sophie Harvey, Dr Rosemary Meyer, Dr Alicia Ponce-Salceda, Dr Jessica Barry, Dr Julia Mason, Dr Maria Adebayo, Dr Jyoti Mehta, Dr Aida Lau, Dr Tausif Zarif, Dr Catherine Corden, Dr Bushra Muzammil and Dr Abiodun Okunlola. The practice does not establish that every doctor works at Coleman Street every day.
How do I get a GP appointment in 2026?
Lister House uses a total-triage model. Start through the current practice website, NHS App, telephone or reception. The request is assessed before the practice confirms the most suitable next step.
Can I use the NHS App with Lister House Surgery?
Yes. The current practice online-services page describes NHS App/NHS account access for supported appointment requests, prescriptions, test results, GP records and other online functions.
How do I order a repeat prescription?
Lister House currently lists the NHS App/NHS account, SystmOnline and the Derbyshire Medicines Order Line as repeat-prescription routes. Its current guidance says repeat requests are not accepted through normal surgery telephone reception or at the reception desk.
How long should I allow for a repeat prescription?
Current Lister House guidance says repeat prescription requests can take up to 5 full working days before being sent to the pharmacy for dispensing. Pharmacy processing time may be additional.
Does Coleman Health Centre have wheelchair access?
Lister House says step-free access, induction loops and disabled toilet facilities are available across its sites. Coleman Street is specifically listed as having four disabled parking spaces, subject to availability.
Is the CQC rating specifically a 2026 Coleman Street inspection?
No. CQC inspection material identifies Coleman Street as a branch of Lister House at Chellaston. The registered location currently displays an overall rating of Good, but the inspection underlying that rating is older and should not be described as a new Coleman-only 2026 inspection.
What should I do when the GP surgery is closed?
For urgent medical help that is not a life-threatening emergency, use NHS 111 online or call 111. Call 999 for a life-threatening medical or mental-health emergency.