Searching for eConsult? Dashwood now uses Anima
Dashwood Medical Centre still operates from 158-160 Grange Road in Ramsgate, but the practice has changed substantially behind the scenes. It is now the Ramsgate branch of Northdown and Dashwood Surgery.
The current online GP and administrative request route is Anima, not a verified eConsult service. For same-day access, the practice currently asks patients to submit Anima between 8:00am and 3:00pm.
“Dashwood eConsult” Is an Old-Style Search — Anima Is the Current Route
Patients often use “eConsult” as a general phrase meaning “contact my GP online”. At Dashwood, that wording no longer describes the verified current platform.
A common patient search phrase.
The platform currently promoted by the practice.
Anima gathers information for the practice team.
The team decides the appropriate response or appointment.
For another Kent practice using Anima, see our Marden Medical Centre Anima patient-access guide . It is useful for seeing why Anima request times must be checked practice by practice rather than assumed to be identical.
How to Contact Dashwood Through Anima
Northdown and Dashwood describes Anima as its online triage route for medical problems, administrative requests and simple questions. The practice says the form asks similar questions to those asked when contacting the surgery by telephone.
Start from the official Dashwood website
Create or sign in to your Anima account
The practice asks patients to register an Anima account to submit requests. Use your own secure account rather than sending medical information through ordinary email.
Select the correct type of request
Anima can be used for a medical problem, an administrative request or a simple question.
Answer the structured questions
Give enough information for the triage team to understand the request and determine what should happen next.
Check the response securely
The practice says Anima lets patients see outcomes of previous requests and receive responses behind a secure login.
Same-Day Anima Requests Have a 3:00pm Cut-Off
The current online-contact page makes an important distinction between same-day requests and non-urgent/admin requests.
Submit the Anima request between 8:00am and 3:00pm Monday to Friday to help ensure appointment availability.
The practice currently allows these requests until 6:30pm, but warns that they may not be reviewed on the same day.
How to Request a GP Visit or Appointment
Dashwood publishes both online and telephone routes for urgent and routine appointments. The important point is that requesting care does not necessarily mean choosing a face-to-face GP slot immediately.
| Need | Current first route | Useful detail |
|---|---|---|
| Urgent appointment today / tomorrow | Online urgent request or 01843 266322 | Same-day Anima requests should be submitted by 3:00pm. |
| Routine GP request | Online request or telephone | The triage information helps the practice choose the appropriate next step. |
| Blood test / blood pressure appointment | Practice online services | Dashwood lists these among appointments that can be booked through its online-service route. |
| Cannot use online services | Call Care Navigators | Telephone access remains available. |
The practice describes its reception team as Care Navigators. Their job includes directing patients to the appropriate service, clinician or appointment rather than treating reception as only a telephone switchboard.
For another Kent example where an online request may lead to face-to-face care rather than functioning as a direct appointment calendar, see our Vine Medical Centre Anima and GP-booking guide .
Dashwood Medical Centre Opening Hours
The current Dashwood contact page lists the following core opening hours and says the practice is closed on bank holidays.
| Day | Dashwood hours | Patient note |
|---|---|---|
| Monday | 8:00am–6:30pm | Same-day Anima window ends at 3:00pm. |
| Tuesday | 8:00am–6:30pm | Non-urgent/admin Anima requests may continue until 6:30pm. |
| Wednesday | 8:00am–6:30pm | Check current practice notices before a time-sensitive visit. |
| Thursday | 8:00am–6:30pm | Opening does not guarantee an unbooked GP visit. |
| Friday | 8:00am–6:30pm | Plan routine prescription requests before weekends. |
| Saturday | Closed | Pre-booked enhanced-access care may operate elsewhere. |
| Sunday | Closed | Use the appropriate NHS out-of-hours route. |
Weekend Enhanced-Access Appointments Are Not Held at Dashwood
Dashwood says weekend enhanced-access appointments are available through advance booking online or through its Care Navigators.
The current appointments page also states that these particular weekend appointments are not cancellable. Because that is an unusual restriction, read the booking details carefully before accepting the appointment.
Repeat Prescriptions: Do Not Phone the Routine Request In
Dashwood’s prescription guidance says it does not accept repeat-prescription requests by telephone.
NHS App / NHS account
Request supported repeat medicines and choose the pharmacy where the electronic prescription should be sent.
Practice online services
Dashwood describes its online services as the easiest route for routine repeat requests.
In person or by post
Use the medication section of an old prescription or a written request containing the patient’s name, date of birth and medicines.
| Prescription detail | Current Dashwood guidance |
|---|---|
| Standard processing | Allow 2 complete working days. |
| Delivered to a chemist | Allow 3 days. |
| Medication query | The prescription team currently takes direct calls between 10:00am and 12:00pm. |
| Repeat-medication review | Patients may be asked to have an annual medication review before further repeats can continue. |
Test Results: Check Online or Contact the Surgery After 3:00pm
Dashwood says it will contact you if a reviewed result shows that more tests or treatment are required.
Once a doctor has reviewed the result, you can view it through:
- Your NHS account / NHS App.
- Your practice online-services account.
- Telephone or in-person contact between 3:00pm and 6:30pm.
Fit Notes Are Normally Needed After More Than 7 Days Off Work
Dashwood’s appointments page follows the standard NHS rule: an employer may require a doctor’s fit note when you have been ill for more than 7 days in a row, including non-working days such as weekends and bank holidays.
The practice provides an online fit-note route from its website. Use that task-specific route rather than sending a prescription request or unrelated Anima request.
Home Visits Must Be Clinically Assessed First
Dashwood asks patients requesting a home visit to call 01843 266322 before 11:30am.
The practice describes them as appropriate for patients who are too ill to leave home or genuinely housebound.
A GP will call first to assess the request and decide whether a home visit is required.
Registration Looks Different Since the Northdown Merger
This is one of the most useful details to know before starting the online form.
Dashwood says its registration link may display Northdown Surgery because the two practices have merged into Northdown and Dashwood Surgery. That does not mean you must be seen only at Northdown.
Open the current Dashwood registration page
Do not be alarmed if the form says Northdown Surgery
The practice explains that this is a result of the merger and shared clinical system.
Choose your preferred site
Northdown and Dashwood says patients can choose to be seen at either location.
Wait for the practice to record the preference
The practice says it will contact you after registration so your preferred location can be added to your medical record.
Why Dashwood Now Appears as Northdown and Dashwood Surgery
Dashwood and Northdown began working as sister practices in August 2023. Their clinical computer systems were then merged in September 2025.
Ramsgate branch remains open
Dashwood continues to operate from 158-160 Grange Road, Ramsgate.
Shared practice identity
Patients are now registered under the combined Northdown and Dashwood Surgery organisation.
One clinical system
The merger was designed to let staff share systems and processes across the two sites more efficiently.
Accessibility and Parking at the Ramsgate Site
Dashwood’s current contact and disability-access pages publish a useful set of access facilities.
Physical access
The practice lists step-free access, wheelchair access and a disabled WC.
Hearing and communication
The site lists an induction loop, signing support and accessibility assistance.
Parking
The current contact page lists car parking, cycle parking and disabled parking.
The practice also publishes support for Braille or alternative-format information and welcomes assistance dogs subject to its accessibility policy.
Current CQC Rating: Do Not Mistake an Archived Dashwood Page for 2026 Status
Searching CQC for “Dashwood Medical Centre” can be confusing because historical standalone Dashwood registrations remain visible as archived records.
The current CQC assessment is for Northdown and Dashwood Surgery. Its assessment report explicitly says the organisation has Dashwood as its branch at 158-160 Grange Road, Ramsgate.
Current overall rating
The merged Northdown and Dashwood Surgery is currently rated Good overall.
Current assessment report
CQC published the current assessment report on 5 May 2026.
One area differs
Safe, effective, caring and responsive are Good. Well-led is Requires Improvement.
Before Travelling to Grange Road
- Check whether the practice has actually asked you to attend in person.
- Use 158-160 Grange Road, Ramsgate, CT11 9PR for the Dashwood branch.
- Do not travel to Northdown’s Margate site merely because the merged organisation name appears on your NHS registration or app.
- Weekend enhanced-access appointments are held elsewhere; use the location stated in your booking.
- If you need same-day online access, submit Anima before 3:00pm rather than waiting until the end of normal opening hours.
- Check bank-holiday closures before a time-sensitive journey.
Dashwood Patient Route Planner
This tool does not assess symptoms. It only helps match your task to the current administrative route published by the practice.
Choose the task you need to complete.
Dashwood Medical Centre Map and Address
Dashwood Medical Centre
Northdown and Dashwood Surgery
158-160 Grange Road
Ramsgate
Kent
CT11 9PR
The map is a directions aid only and is not an official NHS or Northdown and Dashwood Surgery map.
Related Kent GP Online-Access Guides
Nearby practices do not necessarily use the same online system. These existing guides help compare Anima, eConsult-style access and NHS App routes without assuming they work identically.
Another Kent Anima practice
The Marden Medical Centre Anima guide shows a different Kent Anima timetable and is useful for understanding why online-request hours must be checked locally.
Anima GP booking in Maidstone
Our Vine Medical Centre online GP guide explains how an Anima request can lead to phone or face-to-face care rather than functioning like a simple appointment calendar.
Kent eConsult comparison
The Chestfield Medical Centre online consultation guide is useful when comparing a Kent practice whose verified online route differs from Dashwood’s current Anima system.
NHS App and online GP access
See our Belvedere Medical Centre patient-access guide for another Kent example of separating appointment tools from NHS App and record-access functions.
Official Sources to Use Before Taking Action
Use the source that matches your task. These links are intentionally limited to useful current pages rather than creating a long outbound-link directory.
Dashwood Medical Centre Ramsgate FAQs
Does Dashwood Medical Centre still use eConsult?
The current Dashwood website does not identify eConsult as its active online system. The practice currently uses Anima for medical problems, administrative requests and simple online queries.
What is Dashwood Medical Centre’s phone number and address?
Dashwood Medical Centre is at 158-160 Grange Road, Ramsgate, Kent CT11 9PR. The current Dashwood telephone number is 01843 266322.
When can I send an Anima request?
For same-day access, Dashwood currently asks patients to submit an Anima request between 8:00am and 3:00pm Monday to Friday. Non-urgent and administrative requests may be sent until 6:30pm, but the practice warns that they may not be reviewed on the same day.
Can I request an urgent or routine GP appointment by phone?
Yes. The practice lists both online and telephone routes for urgent and routine appointment requests. The Dashwood number is 01843 266322. An appointment request may be triaged before the type of consultation or clinician is decided.
What are Dashwood Medical Centre opening hours?
The current contact page lists Monday to Friday 8:00am to 6:30pm, with Saturday and Sunday closed. The practice is also closed on bank holidays.
How do I order a repeat prescription at Dashwood?
Use the NHS App/NHS account, the practice’s online services, a pharmacy ordering service, a written request in person or post. Dashwood says repeat-prescription requests are not accepted by telephone or through Anima.
How do I register with Dashwood after the Northdown merger?
Use the current Dashwood registration page. The online form may show Northdown Surgery because both sites now operate as Northdown and Dashwood Surgery. The practice says you can choose either location and it will contact you after registration to record your preferred site.
Can I get a weekend GP appointment?
Dashwood says pre-booked weekend enhanced-access appointments are available online or through its Care Navigators. These clinics are not held at Dashwood Medical Centre, so check the location provided in your booking.
What is Dashwood Medical Centre’s current CQC rating?
Dashwood is now a branch of Northdown and Dashwood Surgery. CQC’s current combined-service assessment is Good overall and was published on 5 May 2026. Safe, effective, caring and responsive are Good; well-led is Requires Improvement. Older standalone Dashwood CQC pages are archived historical records.
What should I do if Dashwood Medical Centre is closed?
Use NHS 111 online or call 111 for urgent medical help that is not a life-threatening emergency. Call 999 or go to A&E for a life-threatening emergency.