Book the Right Maples GP Route
Use this scan-first guide before contacting The Maples Medical Centre for doctors, GP booking, total triage, Patient Access, prescriptions, test results, home visits, new patient registration, out-of-hours help or CQC checks.
This page is for The Maples Medical Centre, 2 Scout Drive, Newall Green, Manchester, M23 2SY. It is not Maple Medical Centre in Canada and not The Maples Health Centre in Hertfordshire.
First: Make Sure This Is the Correct Maples Medical Centre
| Search result | Location clue | Correct action | Why it matters |
|---|---|---|---|
| The Maples Medical Centre | 2 Scout Drive, Newall Green, Manchester, M23 2SY | Use this guide. | This matches the NHS GP surgery profile P84021 and CQC location. |
| Maple Medical Centre | Etobicoke / Scarborough / Pickering, Canada | Do not use this UK GP guide. | Different country, doctors, booking, phone and healthcare system. |
| The Maples Health Centre | Hertfordshire / different NHS practice | Use that practice’s own official site. | Different registration, catchment and online-access routes. |
| Old Maples PDF contact sheet | May show older phone line notes or old email style. | Prioritise current practice pages and NHS/CQC profiles. | Older PDFs can be useful background but should not override current pages. |
Booking a GP Appointment: Total Triage Route
The practice says it moved to a total triage system from 4 November 2024. That means the best first step is normally the online “Speak to/Get Help From My GP” route, not repeatedly joining a phone queue.
Use the online request box first
Use the “Speak to/Get Help From My GP” box for medical problems, appointments, repeat prescriptions and admin contact where suitable.
Submit before safe capacity runs out
The form is available daily until the practice reaches safe capacity. After that, appointment requests may need to be made by telephone.
GP triage decides the route
Telephone and face-to-face appointments are available after the request has been triaged by a GP or the right team member.
Phone support still exists
If you cannot use digital forms and have no one to help, call reception. A receptionist can complete the form with you.
Keep your phone available
The appointments page says you may be contacted by a GP, who will decide with you what treatment is best and whether you need to attend.
Cancel if you cannot attend
If you cannot attend, call 0161 498 8484 as soon as possible so the appointment can be offered to someone else.
Maples Medical Centre Doctors and Clinical Staff
Searchers often want named doctors, but the booking system may route you to a GP, practice nurse, physician associate, clinical pharmacist, HCA or another service depending on the request.
| Team area | Officially listed staff / roles | Useful patient note |
|---|---|---|
| Doctors | Dr Tasneem Ahmad, Dr Claire Lake, Dr Francesca Oates, Dr Liam Aye-Maung, Dr Emily Paterson, Dr Elizabeth Eakin, Dr Aisha Sarwar, Dr Siobhan Kelly. | Named doctor preference may not always match safest or fastest appointment route. |
| Other clinical staff | Nicolas Presnell, Physician Associate; Alex Fletcher, Clinical Pharmacist. | Pharmacist and PA appointments can be more suitable than GP appointments for some medicine or clinical queries. |
| Nursing team | Elaine Richards, Abigail Contos, Leoni Hawkshaw and Victoria Mahawan-Coward are listed across practice nursing / nursing associate / healthcare assistant roles. | Useful for long-term condition checks, procedures, blood pressure, injections and nursing tasks. |
| Attached community staff | District nurses, midwives, MacMillan nurses and neighbourhood team contacts are listed by the practice. | Some care is delivered outside the GP building, especially home nursing, pregnancy support and end-of-life care. |
| Reception / admin | Admin and reception teams handle thousands of calls, contacts and prescription requests weekly. | They may ask questions to direct you safely; they are not simply “gatekeeping.” |
Opening Hours, Phone Lines and Late Arrival Rules
| Item | Current listed detail | Patient action | Mistake to avoid |
|---|---|---|---|
| Monday-Friday | 08:00am to 06:30pm | Use online triage, Patient Access or phone support during opening. | Do not treat every task as an 8am phone call. |
| Saturday/Sunday | Closed | Use NHS 111 or out-of-hours route if urgent and not life-threatening. | Do not wait if the issue is urgent. |
| Phone line | Appointments page says phone lines are open from 8am and patients can phone between 8am and 6pm Monday-Friday. | Call if online forms are not suitable or safe capacity is reached. | Do not phone for repeat prescriptions unless it is an urgent safety issue. |
| Late arrival | If more than 10 minutes late, reception asks the clinician whether you can still be seen. | Allow travel time and contact the surgery if delayed. | Do not assume you will automatically be seen late. |
| Private matter | The appointments page says a private room can be available on request. | Tell reception if you need privacy. | Do not avoid explaining urgency because other people can hear you. |
When Maples Medical Centre Is Closed
NHS 111
Use NHS 111 online or call 111 if you need medical help fast but it is not a 999 emergency.
GotoDoc
The practice says the local out-of-hours emergency service is run by GotoDoc, with phone advice, GP-centre appointments and home visits where necessary.
Call routing
Call 0161 498 8484 when closed and your call should be redirected. If it is not redirected, the practice lists 0161 336 5958 for GotoDoc.
New Patient Registration: Boundary, Health Check and Medicines
Check boundary
The new-patient page says to use the practice boundary map and postcode search before applying.
Register online
If you are within the boundary, the practice links to the NHS GP registration service using practice code P84021.
Health check
All new patients are given an appointment for a new-patient health check with the practice nurse or HCA. The practice says medical treatment is available after this check.
Repeat Prescriptions: Patient Access, Paper Slip and Timing
| Prescription task | Maples detail | Best patient action | Avoid |
|---|---|---|---|
| Order online | Register with Patient Access to order repeat medication online. | Use Patient Access if your repeat list is active. | Do not wait until your final dose. |
| Paper request | Use the computer printout or repeat prescription form at reception. | Tick required items and place in the box opposite reception. | Do not write unclear medicine names. |
| Postal request | You can post the printout to the practice; include stamped addressed envelope if needed. | Allow extra postal time. | Do not use post for urgent medicine gaps. |
| Telephone request | The prescriptions page says repeat prescription orders are not accepted over the telephone. | Use online, paper, post or pharmacy-supported delivery for housebound patients. | Do not use reception phone for routine repeats. |
| Processing time | The prescriptions page says give 48 hours, excluding weekends and bank holidays; the homepage notice also warns to allow a minimum of 3 working days during current pressure. | Use the safer 3-working-day buffer. | Do not forget pharmacy dispensing time. |
| Not usually repeat | Contraceptives, HRT and antidepressants may not appear as standard repeat items. | Book nurse or doctor review where needed. | Do not assume every past medicine is repeat-approved. |
Test Results, Blood Results, X-Rays and Samples
| Result / sample | Official detail | Best action |
|---|---|---|
| Samples | Samples must be in sterile containers, sealed in practice bags, with full name and date of birth written on all bottles. | Hand samples to reception before 14:00 Monday-Friday for hospital collection. |
| Blood results | Practice page says contact the surgery after 2pm. | Call after 2pm and be ready with the date of test. |
| X-ray results | Contact after 2pm, 5 working days after the examination. | Do not chase too early unless symptoms worsen. |
| Smear results | Sent by post, usually taking 4-6 weeks. | If not received after that time, contact the surgery. |
| Confidentiality | Results are only given to the person they relate to unless prior permission exists or the patient cannot understand them. | Ask about consent/proxy rules before calling for someone else. |
Patient Access, Online Records and ID Setup
What it can do
The practice says Patient Access can let you order repeat prescriptions, book and cancel appointments, and view your medical record.
How to start
The homepage says to download the online registration form and email proof of ID: a headshot plus passport or driving licence.
Email listed
The practice lists gmicb-mh.maplesmedical@nhs.net for sending Patient Access ID setup details.
Home Visits: Who Should Request One?
Housebound focus
The practice says doctors are willing to visit patients who are housebound, while other patients should make every effort to attend surgery.
Call as soon as possible
If a home visit is needed, contact 0161 498 8484 as soon as possible.
May be triaged first
The doctor may telephone first. A call does not always lead to a visit; you may still be asked to attend surgery.
Who Do I See? GP, Nurse, Pharmacist, Dentist or 111
The practice’s “Who do I see?” content points many common problems to the right professional. This prevents GP appointments being used for tasks that another NHS route can handle faster.
| Problem / task | Likely first route | Practical note |
|---|---|---|
| Minor cough, constipation or short self-care issue | Community pharmacy first, GP if persistent or severe. | Pharmacists can advise on many minor ailments. |
| Dental problems | Dentist / emergency dentist via NHS 111 if needed. | The practice says doctors do not see dental problems. |
| Contraception after first assessment | GP first assessment, then nurse for repeats where appropriate. | Keep smears up to date where relevant. |
| Depression, dementia screening or complex symptoms | GP route. | Use online triage or phone support if unable to go online. |
| Severe injury or urgent danger | Urgent care, A&E or 999 depending on severity. | Do not use routine GP booking for emergencies. |
Training Practice: What Patients Should Know
Training role
The practice says it is affiliated with the University of Manchester, Manchester Metropolitan University and the North Western Postgraduate Deanery for Medicine.
Trainees may be present
Medical and nursing students, GP trainees or nurse trainees may be present in consultations or procedures.
Your consent matters
The practice says you will be asked permission and you are under no obligation to agree. Saying no should not affect your relationship with the team.
Accessibility, BSL, Large Print and Communication Support
| Need | Practice detail | Patient action |
|---|---|---|
| Alternative format | The accessibility page says patients can request information in large print, easy read, audio, Braille or PDF. | Call 0161 498 8484 or use the contact route. |
| Map/directions problem | If you cannot view the online map, the practice asks you to call or email using contact details for directions. | Ask for landmark, bus, taxi or entrance guidance. |
| Hearing support | Reception and consulting rooms have audio induction loops. | Tell reception before the appointment if hearing support is needed. |
| BSL support | The accessibility page says BSL interpreter support can be arranged if you contact the practice before your appointment. | Ask early; do not wait until the appointment time. |
| Private discussion | The appointments page says a private room can be available on request. | Ask reception if the issue is private or sensitive. |
Complaints, Feedback and Management Callback
Practice route
The staff page says if you have concerns or complaints, call the practice and ask for a callback from the practice management team.
Management listed
Rob Johnson is listed as Practice Manager and Jayne Comer as Operations Manager.
Data complaints
For concerns about information handling, the data protection page says to contact the Practice Manager first; if still unhappy, you can complain to the ICO.
CQC Rating and Quality Signals
Overall rating
CQC lists The Maples Medical Centre as Overall: Good.
Latest CQC update
CQC overview shows report publication in June 2026, with Safe, Effective, Caring and Well-led rated Good, and Responsive rated Outstanding.
Practice size
CQC notes the practice delivers GP services to about 9,353 people under an NHS England contract.
Map: The Maples Medical Centre Newall Green
Use this map for 2 Scout Drive, Newall Green, Manchester M23 2SY. Check whether your appointment is phone, face-to-face, online, pharmacy or out-of-hours before travelling.
Maples GP Booking Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts for Maples Patients
Online GP request
My main problem is ______. It started on ______. It is getting better / worse / the same. I need help today / this week / routine advice. My medicines and allergies are ______. I can take a call at ______.Cannot use online form
Hello, I cannot complete the “Speak to/Get Help From My GP” form online and I do not have someone who can help me. Can reception help complete the triage form with me?Repeat prescription
Hello, I need repeat medication for ______. I requested it on ______ through ______. I understand the practice does not take routine repeat requests by phone. Can you tell me the safest next step?Test result
Hello, I am calling after 2pm for my test result. The test was ______ on ______. My name is ______ and date of birth is ______. Has it been reviewed, and is any action needed?Home visit
Hello, I am requesting a home visit because the patient is housebound / too unwell to attend. Symptoms are ______. Address is ______. Callback number is ______. Carer/next of kin is ______.Management callback
Hello, I have a concern or complaint about ______ on ______. I would like a callback from the practice management team to understand the next step.Official Links After the Explanation
Use these links for final action because forms, safe-capacity rules, registration, Patient Access setup, opening times and prescription timelines can change.
Maples Medical Centre FAQ
Where is The Maples Medical Centre?
The Maples Medical Centre is at 2 Scout Drive, Newall Green, Manchester, Greater Manchester, M23 2SY.
What is the Maples Medical Centre phone number?
The main practice phone number is 0161 498 8484.
How do I book a GP appointment at Maples Medical Centre?
The practice uses a total triage system. Start with the “Speak to/Get Help From My GP” form on the official website. If you cannot use digital forms, call reception so staff can help complete the form.
What are Maples Medical Centre opening hours?
The practice lists Monday to Friday as 08:00am to 06:30pm, with Saturday and Sunday closed.
What should I do when Maples Medical Centre is closed?
Use NHS 111 online or call 111 if urgent but not life-threatening. The practice also describes the local GotoDoc out-of-hours route. Call 999 for life-threatening symptoms.
Who are the doctors at Maples Medical Centre?
The practice staff page lists doctors including Dr Tasneem Ahmad, Dr Claire Lake, Dr Francesca Oates, Dr Liam Aye-Maung, Dr Emily Paterson, Dr Elizabeth Eakin, Dr Aisha Sarwar and Dr Siobhan Kelly.
Can I register as a new patient?
The NHS profile currently says The Maples Medical Centre is accepting new patients. The practice asks patients to check the boundary and use the official registration route if within the practice area.
How do repeat prescriptions work?
Use Patient Access, paper request slip, reception form or post. The practice says repeat prescription orders are not accepted by telephone. Use a safe buffer because the prescriptions page says 48 hours excluding weekends and bank holidays, while the homepage asks patients to allow at least 3 working days during current pressure.
When should I call for blood results?
The tests and results page says to contact the surgery after 2pm for blood results.
When should I call for x-ray results?
The practice says to contact the surgery after 2pm, 5 working days after the examination.
Can I request a home visit?
Home visits are for patients who are housebound or too unwell to attend surgery. Call 0161 498 8484 as soon as possible and keep address, phone, carer and symptom details ready.
What is Maples Medical Centre’s CQC rating?
CQC lists The Maples Medical Centre as Overall: Good. The latest CQC overview also shows Responsive rated Outstanding and the other key domains rated Good.