Book the Right North Cardiff GP Route
Use this scan-first guide before calling North Cardiff Medical Centre, booking a GP appointment, checking opening hours, ordering medication, checking results, requesting a home visit, registering, or using NHS 111 Wales.
Important search correction: North Cardiff Medical Centre is not the same as North Road Medical Practice Cardiff. This page is for the Excalibur Drive practice in Thornhill and its Thornhill Road branch.
Choose the Right North Cardiff Route First
| Need today | Use this first | Exact North Cardiff detail | Do not do this |
|---|---|---|---|
| Acute / same-day GP help | Call 029 2076 4444 between 08:00 and 10:30 | Same-day appointments are with the duty team, which may include GPs or Nurse Practitioners. | Do not wait for routine booking if the problem needs same-day assessment. |
| Request after 10:30 | Phone surgery for clinical assessment | Requests after 10:30 are clinically assessed by telephone. | Do not assume late same-day requests work like early-morning calls. |
| Routine / pre-bookable appointment | Call after 09:30 or check NHS Wales App | Pre-bookable appointments are available Tuesday, Wednesday and Thursday, morning and afternoon. | Do not expect pre-bookable appointments on Monday or Friday. |
| Emergency symptoms | 999 | Use for chest pain, stroke symptoms, severe breathlessness, severe bleeding, severe injury or life-threatening concern. | Do not use phone queue, routine appointment or app booking. |
| Closed but urgent, not 999 | NHS 111 Wales | NHS 111 Wales is the out-of-hours route when the surgery is closed. | Do not wait until the next working day if urgent help is needed. |
| Minor condition suitable for pharmacy | Common Ailments Service | Eligible patients in Wales can get advice and treatment for listed minor conditions through participating pharmacies. | Do not use GP appointments for issues a pharmacist can handle safely. |
| Medication request | NHS Wales App / medication request route / pharmacy | Repeat medication can be ordered through NHS Wales App and practice medication request routes where enabled. | Do not leave repeat medication until Friday afternoon or public holidays. |
| Test result | NHS Wales App or phone/call in after 14:00 | Practice-requested results can be obtained after 2pm; urgent-action results should trigger practice contact. | Do not ask for hospital-requested results from GP if the hospital specialist requested them. |
North Cardiff Medical Centre Is Not North Road Medical Practice
The SERP can mix similar Cardiff GP names. Check the address before calling, registering, leaving a review, or opening a map.
| Practice/result | Address clue | Phone clue | Use this page for? |
|---|---|---|---|
| North Cardiff Medical Centre | Excalibur Drive, Thornhill, Cardiff, CF14 9BB | 029 2076 4444 | Yes. This article is for this practice and its Thornhill Road branch. |
| Thornhill Road Surgery | 67 Thornhill Road, Llanishen, Cardiff, CF14 6PE | 029 2076 4444 | Yes. This is the branch listed by North Cardiff Medical Centre. |
| North Road Medical Practice Cardiff | 182 North Road, Gabalfa, Cardiff, CF14 3XQ | Different practice listing | No. It is a separate GP result, not the Excalibur Drive practice. |
Main Site and Thornhill Road Branch
| Site | Address | Phone | Door opening | Patient note |
|---|---|---|---|---|
| North Cardiff Medical Centre | Excalibur Drive, Thornhill, Cardiff, CF14 9BB | 029 2076 4444 | Mon-Fri 08:30–18:00; weekend closed | Main practice site. Official page also links the practice leaflet and map. |
| Thornhill Road Surgery | 67 Thornhill Road, Llanishen, Cardiff, CF14 6PE | 029 2076 4444 | Tue 08:30–18:00; Thu 08:30–13:00; other weekdays closed; weekend closed | Branch site. Check your appointment message before travelling. |
Opening Hours: Door Times vs Phone Times
Main-site door hours
Monday-Friday: 08:30–18:00. Weekend: closed. Closed on public holidays.
Phone hours
Monday-Friday: 08:00–18:30. Weekend: closed. This matters because same-day booking starts before doors open.
How North Cardiff Medical Centre Booking Works
Check it is not an emergency
Use 999 for life-threatening symptoms and NHS 111 Wales for urgent care when the surgery is closed.
Call early for acute same-day help
Call between 08:00 and 10:30. Same-day appointments are with the duty team, which may include GPs or Nurse Practitioners.
Call after 09:30 for routine booking
Routine and pre-bookable appointments should be requested after 09:30. Appointments may also be released via the NHS Wales App.
Know the pre-bookable days
Pre-bookable appointments are listed for Tuesday, Wednesday and Thursday, in the morning and afternoon. Monday and Friday are same-day only.
Keep it to one problem
Appointments are listed as 10 minutes and for one problem only. Ask for guidance if you need more time or an interpreter.
Continuity where possible
The practice says it prioritises continuity of care where possible, but an appropriate alternative clinician may be offered.
Children Under 16: Same-Day Rule
Call early
Phone from 08:00 if the child needs acute same-day help.
Prepare details
Have temperature, symptoms, duration, medicines, allergies and eating/drinking/urine changes ready.
Use 999 if severe
Severe breathing trouble, unresponsiveness, seizure, serious injury or blue lips are not GP booking problems.
Urgent Primary Care Centre Route
The appointment page says North Cardiff works with other practices in the North Cardiff Cluster to provide urgent GP appointments at the Urgent Primary Care Centre.
Location
Cardiff Royal Infirmary.
Availability
Listed as Monday to Friday.
Examples
Chest infections, tonsillitis, urinary tract infections and back pain are listed as examples.
Common Ailments Service: Pharmacy Before GP
For some minor conditions, the fastest NHS Wales route may be a participating pharmacy, not a GP appointment.
| Who can use it? | How it works | Examples listed by the practice | What to bring |
|---|---|---|---|
| Patients registered with a GP in Wales | Walk into a participating community pharmacy and ask about the Common Ailments Service. | Indigestion, constipation, diarrhoea, piles, hay fever, head lice, nappy rash, sore throat, athlete’s foot, eye infections, cold sores, acne, dry eyes, dermatitis, verruca, back pain, thrush, scabies, ringworm, ingrowing toenails and more. | Proof of identity such as passport, driving licence or utility bill. Children under 16 need parent/guardian support. |
Medication Requests and Repeat Prescriptions
NHS Wales App
The practice news page says the NHS Wales App can order repeat prescriptions, show existing repeat prescriptions, and view current and past medicines.
Pharmacy route
The practice leaflet says repeat medication requests can be made via a chosen pharmacy or prescription counterfoil route.
Allow time
The practice leaflet says allow 48 hours excluding weekends and bank holidays to action prescriptions; pharmacy collection may take longer.
Test Results, Blood Tests and Hospital Investigations
| Result type | Correct route | North Cardiff detail | Mistake to avoid |
|---|---|---|---|
| GP-requested results | NHS Wales App or surgery after 14:00 | The practice says practice-requested results can be obtained by phoning or calling into either surgery after 2pm. | Do not assume “no call” means no follow-up if you were told to check. |
| Hospital specialist-requested tests | Specialist/hospital team | The practice says tests requested by a hospital specialist are that clinician’s responsibility to review and act on. | Do not expect the GP surgery to interpret hospital-requested results on behalf of the hospital. |
| Blood tests at surgery | Book if available | Practice blood-test appointments are limited by health board allocation and can book up weeks ahead. | Do not leave hospital follow-up bloods until too late. |
| Children’s blood tests | Hospital route if under 12 | The practice page says surgery phlebotomy can only take samples from children aged 12 or over. | Do not book a surgery blood test for a younger child. |
| Urgent action result | Practice contacts you | The practice says where urgent action is required, it will contact you. | Keep address and contact details updated. |
NHS Wales App: Booking, Results, Prescriptions and Referrals
Appointments
The appointment page says appointments are also released via the NHS Wales App.
Test results
The app can show GP-requested results such as FBC, LFT, U&E and B12 when released.
Prescriptions
The app can order repeat prescriptions and view current and past medicines.
Referrals
The practice says routine referrals can take up to 10 working days to be processed from the consultation date.
Home Visits: Call Before 12:00
Who it is for
Home visits are for patients who are genuinely housebound or unable to attend surgery.
When to call
Call before 12:00 on the day you need the visit. Approved visits usually take place between 12:00 and 14:00.
Why surgery is preferred
If you can attend the surgery, it has better facilities for examination and treatment.
Fit Notes, Admin Requests and Private Forms
Fit note over 7 days
The admin request page includes a route for a new doctor’s sick note for more than 7 days and additional sick/fit notes.
Other admin forms
Admin routes include updating contact details, travel risk assessment, access to health records, carer notification, name/address changes and private services.
Private services
Private sick certificates, insurance claim forms, holiday cancellation forms, copies of records and private medicals may attract a fee payable in advance.
Registering with North Cardiff Medical Centre
Check boundary first
The registration page asks patients to check they live within the practice boundary before completing registration.
Use the new patient form
If within boundary, complete the new patient registration route. It is helpful to have your NHS number.
Children need direct surgery guidance
The practice says it does not accept online registrations for children; contact the surgery directly for appropriate documentation in person.
Offline route exists
If you do not want to register online, phone 029 2076 4444 or visit reception. You may need a GMS1W registration form and new-patient health questionnaire.
Nurse appointment may be needed
The page says new patients may be asked to make an appointment with a practice nurse to complete the process.
Temporary patients
If ill away from home, emergency treatment can be available for 14 days; temporary registration can be up to 3 months.
Parking, Disability Access and Hearing Support
| Need | Official/practice leaflet detail | Action before visiting |
|---|---|---|
| Parking at Excalibur Drive | Shared parking with Sainsbury’s supermarket. | Allow extra time during busy shopping periods. |
| Parking at Thornhill Road | Rear car park at the branch premises. | Check branch opening and appointment site first. |
| Disabled parking | Dedicated disabled parking facilities close to the entrance of both buildings. | Call if you need step-free route or extra support. |
| Wheelchair / lift | Premises are accessible; wheelchair and lift facilities are mentioned for first-floor clinical rooms. | Tell reception about mobility needs before appointment. |
| Hearing aid support | Induction loop at Excalibur Drive; portable system at Thornhill Road. | Advise reception when phoning or attending if you want to use the portable facility. |
| Large print / CD leaflet | Disability access page says blind or partially sighted patients can request CD or large-print practice leaflet. | Ask reception before your visit or when booking. |
Clinics and Services Patients Commonly Need
Chronic disease
Practice information mentions management of chronic diseases such as asthma and diabetes.
Antenatal/postnatal
The practice says it offers antenatal and postnatal care.
Vaccinations
Childhood vaccinations, flu, pneumonia, shingles, RSV and travel vaccination guidance appear in practice materials.
Minor surgery
Practice materials mention minor surgery, including selected skin lesion procedures after clinician assessment.
Complaints, Reviews, Privacy and Private Services
Practice contact in leaflet
The practice leaflet lists contact.ncmc@wales.nhs.uk and Practice Manager Ms Alyson Jones for comments/suggestions.
Cardiff and Vale route
The leaflet lists Cardiff & Vale UHB contact details for primary medical services and complaints/concerns routing.
Confidentiality
The practice states clinicians and staff have a duty to respect and maintain patient confidentiality.
Map: North Cardiff Medical Centre
Use this map for the Excalibur Drive main site. If your appointment is at Thornhill Road Surgery, use the branch address instead.
North Cardiff Booking Planner
Choose your situation to get a short action list.
Copy-Paste Phone Scripts
Same-day appointment
Hello, I’m registered with North Cardiff Medical Centre. I need same-day help for ______. Symptoms started ______. I am not having 999 symptoms. Can the duty team advise the safest route today?Routine booking
Hello, I would like a routine appointment for ______. I understand appointments are 10 minutes and one problem only. I prefer ______ if available, but I can see another suitable clinician.Test result
Hello, I’m calling after 2pm about a test result requested by the practice. The test was on ______. My DOB is ______. Has it returned and do I need a follow-up appointment?Home visit
Hello, I’m requesting a home visit today because the patient is genuinely housebound / unable to attend surgery. Symptoms are ______. Address is ______. Callback number is ______.Medication request
Hello, I need help with medication ______. I requested it through ______ on ______. My usual pharmacy is ______. Can you confirm the safest next step?Registering
Hello, I want to register with North Cardiff Medical Centre. I live in ______. Do I fall within the boundary, and should I complete the online form or come to reception?Official Links After the Explanation
North Cardiff Medical Centre FAQ
Where is North Cardiff Medical Centre?
North Cardiff Medical Centre is at Excalibur Drive, Thornhill, Cardiff, CF14 9BB.
What is the North Cardiff Medical Centre phone number?
The main phone number is 029 2076 4444.
What are the opening hours?
Main-site door hours are listed as Monday to Friday 08:30–18:00 and weekend closed. Phone lines are listed as Monday to Friday 08:00–18:30 and weekend closed.
How do I book a same-day GP appointment?
Call 029 2076 4444 between 08:00 and 10:30. Same-day appointments are with the duty team, which may include GPs or Nurse Practitioners.
When can I book a routine appointment?
Call after 09:30. Pre-bookable appointments are listed for Tuesday, Wednesday and Thursday, morning and afternoon. Monday and Friday are same-day only.
Can I book through the NHS Wales App?
The practice says appointments are also released via the NHS Wales App. The app can also help with repeat prescriptions, GP-requested test results and referral updates where available.
What is Thornhill Road Surgery?
Thornhill Road Surgery is the branch site at 67 Thornhill Road, Llanishen, Cardiff, CF14 6PE. It uses the same main phone number and has limited opening days.
What should I do when the surgery is closed?
Use NHS 111 Wales for urgent non-emergency advice. Call 999 for life-threatening symptoms.
When should I ask about test results?
The appointment page says to contact the surgery after 2pm for test results. Practice-requested results can also be available in the NHS Wales App when released.
Can the GP surgery give me hospital test results?
The practice says hospital specialist-requested investigations are the responsibility of the requesting hospital clinician to review and act on. The GP surgery may not be able to interpret those results for the hospital.
How do home visits work?
Home visits are for genuinely housebound patients. Call before 12:00 on the day needed; if approved, visits usually take place between 12:00 and 14:00.
Is North Cardiff Medical Centre inspected by HIW?
Healthcare Inspectorate Wales lists North Cardiff Medical Centre as an NHS GP surgery under Cardiff and Vale University Health Board and says the service has not yet been inspected by HIW.