Join the Right Silverdale GP
Use this scan-first guide before you register with Silverdale Medical Centre, check the practice boundary, call reception, use Accurx triage, order prescriptions, view results, request a fit note or plan a visit to the Thurmaston surgery.
This page is for Silverdale Medical Centre, 6 Silverdale Drive, Thurmaston, Leicester, LE4 8NN. It also explains common search confusion with similarly named Silverdale GP practices.
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First: Make Sure This Is the Correct Silverdale Medical Centre
Search results for “Silverdale Medical Centre” can mix different UK practices. This article targets the Thurmaston, Leicester surgery.
| Search result name | Location clue | What to do | Why it matters |
|---|---|---|---|
| Silverdale Medical Centre | 6 Silverdale Drive, Thurmaston, Leicester, LE4 8NN | Use this guide. | This matches the article title and NHS profile code C82627. |
| Silverdale Medical Practice | Pendlebury Health Centre, Swinton / M27 | Do not use this page for that practice. | Different practice, phone number, catchment and registration route. |
| Silverdale Medical Centre, Newcastle / Staffordshire | Vale Pleasant, Silverdale, ST5 | Check NHS status carefully. | NHS search can show similarly named listings that are not the Thurmaston surgery. |
| Silverdale Family Practice | Different practice name and website | Use its own official registration page. | Different registration documents and boundary rules. |
Register With Silverdale Medical Centre: Fast New Patient Workflow
The main user intent here is not “read about the surgery.” It is: can I join, what do I need, and what happens next?
Check the practice boundary
The practice welcomes new patients who live within its practice area. Use the official boundary checker before filling forms.
Use the official registration route
The Join the Practice page points patients to the NHS Register with a GP surgery service for first-time GP registration or changing GP surgery.
Prepare useful details
Have full name, date of birth, address, phone, previous GP, previous address, NHS number if known, current medicines, allergies, carer details and emergency contact ready.
Do not assume submission is acceptance
The older GMS1-style form page says sending the form does not automatically register you and does not guarantee acceptance onto the practice register.
Set up online access after joining
After registration, ask how to use the NHS App, SystmOnline, Accurx appointment triage, repeat prescriptions and test-result access.
Plan medication continuity
If you take regular medication, register before you run out. Keep enough medicine while records move and while the practice reviews repeats.
ID, Proof of Address and NHS Number: What to Prepare
Practice asks for address proof
The Silverdale online form page says patients may need to present in person to sign and provide proof of address.
NHS rule is wider
NHS guidance says you do not need ID, proof of address or proof of immigration status to register with a GP surgery in England.
NHS number helps
The Join the Practice page says it is helpful to have your NHS number. It helps match your records faster, but NHS guidance says it is not mandatory.
Opening Hours, Phone Times and Closed-Surgery Route
| Item | Current listed detail | Patient action | Mistake to avoid |
|---|---|---|---|
| Surgery opening | Monday to Friday, 8:00am to 6:30pm; weekend closed. | Check the official contact page before travelling, especially near bank holidays. | Do not assume reception can handle every task at the desk. |
| Phone lines | 08:00–13:00 and 14:00–18:30 Monday to Friday. | Avoid lunch-time gap and have your details ready. | Do not repeatedly call for tasks better handled online. |
| Out of hours | Call surgery number for recorded options or use NHS 111. | Use NHS 111 online or phone 111 for urgent non-emergency help. | Do not wait until reopening if urgent. |
| Dental emergency | Official contact page lists 0116 2951278. | Use dental route for dental emergencies, not GP triage. | Do not use a GP appointment for urgent dental treatment. |
| Emergency | 999 for genuine emergency, including chest pains or shortness of breath. | Call 999 immediately. | Do not use online forms. |
Appointments: Accurx Smart Triage, Reception and Response Times
All medical concerns are assessed
The appointments page says medical concerns go through assessment and triage online, or staff can take you through the process if you cannot access the internet.
Smart triage prioritises illness
The practice says Smart triage assesses symptoms, lets some patients book and manage appointments, and prioritises the most unwell.
Routine may take up to 72 hours
Requests are reviewed daily. The practice says only urgent problems are dealt with on the day and routine/admin queries may take up to 72 hours.
| Appointment task | Best route | Useful detail | Prepare this |
|---|---|---|---|
| New symptom | Accurx Appointment Triage | Clinician may triage if the system cannot directly book. | Symptom start date, severity, medicines, allergies. |
| Cannot use internet | Phone or attend reception | Reception may ask personal questions to complete triage. | Ask for privacy if needed. |
| Cancel appointment | Official cancel route, NHS account/App, phone or reception | Missed appointments can lead to warnings; persistent default may affect registration. | Cancel early so another patient can use the slot. |
| Extended access | Ask practice staff | Evening/weekend GP access may be available across West Leicestershire. | Ask location, clinician type and record-sharing details. |
Repeat Prescriptions: NHS App, SystmOnline and Safety Rules
Order online
The prescriptions page promotes ordering repeat prescriptions 24/7 through the NHS App or SystmOnline.
If online is difficult
The practice says you can place your repeat prescription request in the post box at the entrance of the surgery.
No telephone repeats
For medical safety, the practice says medication requests cannot be accepted by telephone.
Test Results: Where to Check and What the Messages Mean
| Result task | Best route | Meaning / patient action |
|---|---|---|
| View results online | NHS App or SystmOnline | Use online access if enabled to reduce phone waiting. |
| No online access | Call surgery after 10am Monday-Friday | Ask clearly which test and date you mean. |
| Normal / satisfactory / borderline, take no action | No further action unless symptoms persist | These usually mean a clinician reviewed the result and is not concerned. |
| Abnormal but expected | Follow existing care plan | May fit a known condition, already discussed result or current treatment. |
| Specimen lost/unusable | Repeat test if requested | Sample may have been delayed, unusable, wrongly labelled or wrong bottle used. |
| Patient to make telephone appointment | Book telephone discussion | Clinician wants to explain results by phone. |
| Patient to pick up script | Check medication details | A prescription may be ready because the result indicates treatment is needed. |
Fit Notes and Sick Notes
More than 7 days
The practice sick-note page says employers normally ask for a GP certificate if you are off sick for more than seven days.
Renewal
If your certificate runs out but you are still sick, consult the doctor again. Fit notes can be backdated, so an emergency appointment is not needed just to renew one.
Private certificate
If an employer asks for a fit note for seven days or less, the practice says this is a private non-NHS certificate and lists a £20 charge.
Doctors, Nurses and Wider Care Team
New patients often search for doctors before joining. The practice team is wider than GPs, and triage may route you to the right clinician rather than the first available doctor.
| Team area | Officially listed people / roles | Useful patient note |
|---|---|---|
| Doctors | Dr Asma Bukhari, Dr Kamran Uddin, Dr Syed Ashraf, Dr Oluwakemi Akindele, Dr Nisha Patel. | Named GP preference may not always mean immediate appointment with that GP. |
| Nursing / healthcare | Practice Nurse Christine, HCA Nidhi, Phlebotomist Sangita. | Useful for long-term condition checks, bloods, immunisations and practice nursing care. |
| Reception / admin | Reception and administrative team, secretarial support and referrals support. | Reception may ask questions to direct you safely; they are not just “booking staff.” |
| Additional roles | Clinical Pharmacist, Physician Associate, Physiotherapist, Social Prescriber, Mental Health Facilitator, Mental Health Practitioner, Community Midwife. | You may be offered a non-GP appointment if that is the correct care route. |
Accessibility and Visit Preparation
Wheelchair access
The contact page lists wheelchair access.
Disabled parking
Disabled parking is listed on the official contact page.
Step-free access
Step-free access is listed for the surgery.
Disabled WC
Disabled WC is listed on the official contact page.
Reviews, Feedback, Complaints and Email Routes
Reviews
The practice feedback page links to NHS reviews and the GP Patient Survey. Use reviews as context, not as the only decision factor.
Complaint choices
You can complain to the healthcare provider or to Leicester, Leicestershire and Rutland Integrated Care Board.
ICB complaint contact
LLR ICB complaint contact listed by the practice: 0116 295 7572 and llricb-llr.enquiries@nhs.net.
CQC Rating and Quality Signals
Overall rating
CQC lists Silverdale Medical Centre as Overall: Good.
Latest report
CQC shows the latest assessment report published in November 2025, with Good ratings across Safe, Effective, Caring, Responsive and Well-led.
Practice size
CQC reports the practice delivers GP services to about 8,043 patients under an NHS England contract.
Map: Silverdale Medical Centre Thurmaston
Use this map for the Thurmaston practice at 6 Silverdale Drive. Check the practice page before travelling because appointment access, reception tasks and phone timing can change.
Silverdale New Patient Route Planner
Choose your situation to get a short action list.
Copy-Paste Scripts
Registering
Hello, I want to register with Silverdale Medical Centre. My postcode is ______. Can you confirm the boundary route and whether I should register online or complete any in-person step?No ID / no address proof
Hello, I live in the practice area but I do not have standard proof of address / photo ID. NHS guidance says patients can still register with a GP. What registration route should I use?Regular medication
Hello, I am registering and I take regular medication: ______. I have enough until ______. How should I avoid a gap while my GP records transfer?Appointment triage
My main problem is ______. It started on ______. It is getting better / worse / the same. I need help today / this week / routine advice. I can be contacted by ______.Prescription query
Hello, I requested ______ through ______ on ______. My pharmacy is ______. I may run out on ______. Can you advise the next safe step?Test result
Hello, I am calling after 10am for my test result from ______. My name is ______ and DOB is ______. Can you explain what the result message means and whether I need action?Official Links After the Explanation
Use these only after you know which task you need. Official pages are the final source for live forms, routes, closures and policy changes.
Silverdale Medical Centre FAQ
Where is Silverdale Medical Centre?
Silverdale Medical Centre is at 6 Silverdale Drive, Thurmaston, Leicester, Leicestershire, LE4 8NN.
What is the Silverdale Medical Centre phone number?
The main phone number is 0116 3662020.
Is Silverdale Medical Centre accepting new patients?
The NHS profile currently lists Silverdale Medical Centre as accepting new patients. Check the NHS profile and the practice registration page before applying because status can change.
How do I register with Silverdale Medical Centre?
Check the practice boundary first, then use the official Join the Practice / NHS Register with a GP surgery route. Prepare personal details, previous GP details, NHS number if known, medication and contact information.
Do I need proof of address to register?
The practice form page asks for proof of address in its process, but NHS guidance says you do not need ID, proof of address or proof of immigration status to register with a GP surgery in England. If you lack documents, ask reception for the correct NHS registration route.
What are Silverdale Medical Centre opening hours?
The contact page lists Monday to Friday opening as 8:00am to 6:30pm, with weekends closed. Check the official contact page before travelling.
When are Silverdale phone lines open?
The contact page says telephone lines are open from 08:00 to 13:00 and from 14:00 to 18:30 Monday to Friday.
Does Silverdale Medical Centre use Accurx triage?
Yes. The appointments page links to Accurx Appointment Triage and says medical concerns go through assessment and triage online, with staff support available if you cannot access the internet.
How long can routine online requests take?
The practice says requests are reviewed daily, urgent problems are dealt with on the day, and routine or administrative queries may not receive a response for up to 72 hours.
How do I order repeat prescriptions?
Use the NHS App, SystmOnline or the prescription post box at the surgery entrance if online ordering is not possible. The practice says telephone medication requests are not accepted for safety reasons.
How do I check test results?
Use the NHS App or SystmOnline. If you cannot access online channels, call the surgery after 10am Monday to Friday.
What is Silverdale Medical Centre’s CQC rating?
CQC lists Silverdale Medical Centre as Overall: Good, with the latest assessment report published in November 2025.